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Business Profile

Magazine Publishers

Highlights for Children, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Magazine Publishers.

Reviews

This profile includes reviews for Highlights for Children, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Highlights for Children, Inc. has 9 locations, listed below.

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    Customer Review Ratings

    4.13

    Average of 360 Customer Reviews

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    Review Details

    • Patty B

      Date: 01/04/2024

      Patty B

      Date: 01/04/2024

      High five for ******* help in hopefully getting the magazine to my grandson. And she also added on a few extra issues because of the problem we had. It's nice to know it was very easy to reach customer service.

      Highlights for Children, Inc.

      Date: 01/05/2024

      Hi Patty! Thank you so much for your feedback. We are happy to learn that Maria provided you with great customer service. We'll let her know that you were pleased with her service. Thanks for being a Highlights customer!

    • Liz S

      Date: 01/04/2024

      Liz S

      Date: 01/04/2024

      ***** (******) was great. I got what I needed quickly.

      Highlights for Children, Inc.

      Date: 01/05/2024

      Hi Liz! Thank you so much for your feedback. We are glad to learn that Maria provided you with great customer service. We'll let her know that you were pleased with her service. Thanks for being a Highlights customer!

    • Mary H

      Date: 01/01/2024

      Mary H

      Date: 01/01/2024

      BIG DISAPPOINTMENT. I ordered and paid $34.44 for a High Five one-year subscription on 10/8/23 to be delivered in mid to late December as a Christmas gift for my grandson. This is my 3rd contact about this no-show magazine. I want my money back.

      Highlights for Children, Inc.

      Date: 01/03/2024

      Hello Ms. Holt, thanks for taking the time to share your experience with us. I'm sorry to learn that the first issue did not arrive as expected. With the special holiday offer you responded to, the first issue and bonus items were mailed to arrive by the holiday and nothing has been returned to us by the post office as undeliverable. Your order was successfully canceled and refunded on 1/2. The credit should appear back within 3-5 business days. Please feel free to contact us at [email protected] with any additional questions or concerns.

    • Donna M

      Date: 01/01/2024

      Donna M

      Date: 01/01/2024

      Thank you for assisting me with my question in such a quick and positive way.

      Highlights for Children, Inc.

      Date: 01/02/2024

      Hi Donna! Thank you for taking the time to share your experience with us. I am glad to learn that we provided you with great customer service and your request was taken care of quickly. Thank you for being a part of Highlights Family!

    • Bacmeister C

      Date: 12/29/2023

      Bacmeister C

      Date: 12/29/2023

      I emailed customer service with a concern about not being offered an apparently available discount when I renewed my subscription, and I was pleasantly surprised by the response and the excellent customer service I received.
      An actual human being read the email and took my concerns into account. This is super valuable.

      Highlights for Children, Inc.

      Date: 01/04/2024

      Hi Bacmeister! Thank you so much for your feedback. I am glad to learn that we provided you with prompt and efficient customer service. Thanks for being a part of the Highlights family!

    • Karen M

      Date: 12/29/2023

      Karen M

      Date: 12/29/2023

      My request to upgrade to Highlights was handled VERY quickly. My grandson looks forward to the HighFive magazine and won’t allow his mother to get rid of any of them. Keep up the good work!

      Highlights for Children, Inc.

      Date: 01/02/2024

      Hi Karen! Thank you for taking the time to share your experience with us. We are happy to learn that we provided you with great customer service and your request was taken care of quickly. Thank you for being a part of Highlights Family!

    • Mel M

      Date: 12/29/2023

      Mel M

      Date: 12/29/2023

      I was confused on what I ordered so I cancelled future shipments. Highlights responded immediately and cancelled order.

      Highlights for Children, Inc.

      Date: 01/03/2024

      Hi Mel! Thank you so much for your feedback. I am glad to learn that we provided you with prompt and efficient customer service. Thanks for being a part of the Highlights family!

    • Anne K

      Date: 12/28/2023

      Anne K

      Date: 12/28/2023

      ***** is the best CSR, she fixed my issues and I got a refund!! And my daughter who home schools loves Highlights!!

      Highlights for Children, Inc.

      Date: 01/03/2024

      Hi Anne! Thanks for taking the time to share your experience with us. We are thrilled to hear that you and your family have enjoyed Highlights, and that your concern(s) have been taken care with great customer service. Thank you for being apart of the Highlights Family.

    • Carol M

      Date: 12/28/2023

      Carol M

      Date: 12/28/2023

      I ordered in October and wanted it to start BY Christmas . I was told I would get an email confirming order. I did not. I called. Again I was told I would get an email. I did not. I called again. I was sent an email without an account number. And was told it would be there by Dec 27th. It is now Dec 28th and no magazine. I am so disappointed. I talk to very nice people who are willing to help but I am given wrong information and I haven’t received my order. I also have to say I get at least 4 advertisements a day on my email to buy more things but I can’t even get what I paid for. Again so disappointed.

      Highlights for Children, Inc.

      Date: 01/03/2024

      Hello Ms. Meyers, thanks for taking the time to share your experience with us. I'm sorry to learn that the first issue did not arrive as expected. The issue and bonus items were mailed to arrive by the holiday, and nothing has been returned to us by the post office as undeliverable. Your account was successfully adjusted for the missing copy on 12/28. Please feel free to contact us at [email protected] with any additional questions or concerns.

    • Nicole Q

      Date: 12/28/2023

      Nicole Q

      Date: 12/28/2023

      Great customer service! **** replaced my missing issue without a hassle. Thanks for all the help!

      Highlights for Children, Inc.

      Date: 01/03/2024

      Hi Nicole! Thank you so much for your feedback. I am glad to learn we provided you with great customer service. Thanks for being a Highlights customer!

    Highlights for Children, Inc. is NOT a BBB Accredited Business.

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