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Business Profile

Magazine Publishers

Highlights for Children, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Magazine Publishers.

Reviews

This profile includes reviews for Highlights for Children, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Highlights for Children, Inc. has 9 locations, listed below.

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    Customer Review Ratings

    4.13

    Average of 360 Customer Reviews

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    Review Details

    • Valerie F

      Date: 12/28/2023

      Valerie F

      Date: 12/28/2023

      Had a question about my account so I sent an email to Highlights. Received prompt response from **** at Highlights for Children. Question answered; problem solved. Thank you!

      Highlights for Children, Inc.

      Date: 01/03/2024

      Hi Valerie! Thank you so much for your feedback. I am glad to learn that we provided you with prompt and efficient customer service. Thanks for being a part of the Highlights family!

    • Chandra K

      Date: 12/27/2023

      Chandra K

      Date: 12/27/2023

      thank you for the excellent and prompt answer to my inquiry. I truly appreciate the customer service provided in clarifying the subscriptions I have my grandsons and will continue to renew Highlights as I believe in this small investment in fostering their learning and curiosity.
      Mahalo Plenty!

      Highlights for Children, Inc.

      Date: 01/03/2024

      Hi Chandra! Thank you for taking the time to share your experience with us. I am glad to learn that we provided you with great customer service and your request was taken care of quickly. Thank you for being a part of Highlights Family!

    • Alexis C

      Date: 12/27/2023

      Alexis C

      Date: 12/27/2023

      I ordered a yearly subscription in October with the first issue to be December. We received nothing. Your account page does not show shipping information for magazines. I had to contact CS for them to actually ship. I wonder if I had not reached out would we ever have received our paid yearly subscription or would they have pocketed my money. I don’t understand how we were “forgotten”

      Highlights for Children, Inc.

      Date: 01/03/2024

      Hi Alexis! Thank you for taking the time to share your experience with us. I’m terribly sorry for any inconvenience. After further review, we found a processing/shipping error with a group of orders for the brainPLAY + Highlights bundle. A letter regarding this will be sent via email and mail to affected customers shortly describing the steps we’ll be taking to make this right! The customers (including yourself) will also be compensated for the trouble. Below is a preview of the steps we’re taking:

      All active accounts will be extended for the number of issues they missed. These customers will now receive their first issues in January. The mailed letter will include your new expiration date, and a free bonus gift will be sent to both the buyer and the child listed on the order. These letters will be sent out starting around the first week of January. Once again, I’m sorry for any inconvenience this may have caused. Please feel free to contact us at [email protected] with any additional questions or concerns.

    • Ann K

      Date: 12/23/2023

      Ann K

      Date: 12/23/2023

      Worst customer service! Where’s my order. Your staff is incompetent and no one knows what they are doing. I will be disputing my charge as it’s been over a month. And tell my recipient they no longer have a subscription is *** Same on you. I will be sure all social media knows not, not , not to ever deal with you

      Highlights for Children, Inc.

      Date: 01/03/2024

      Hello Ms. Kennedy, thanks for taking the time to share your experience with us. I'm sorry to learn that you've had difficulties with your order/account. Providing a world class customer experience is our top priority and I apologize that it wasn’t demonstrated to you. We offer a 100% satisfaction guarantee on all our products. Please feel free to contact us at [email protected] with any additional questions or concerns.

    • Neal W

      Date: 12/22/2023

      Neal W

      Date: 12/22/2023

      Even your response to my complaint about delayed shipping (gifts not here in time for Christmas) was lacking. The link you provided in an attempt to sell me something else (**************************) takes me to "page not found."
      Terrible service.

      Highlights for Children, Inc.

      Date: 01/03/2024

      Hello Mr. Wolff, thanks for taking the time to share your experience with us. Your merchandise order was shipped on 12/18, and the provided USPS tracking number shows it was successfully delivered on 12/23. Thank you for letting us know about the broken link! Please feel free to contact us at [email protected] with any additional questions or concerns.

    • Susan W

      Date: 12/18/2023

      Susan W

      Date: 12/18/2023

      I wanted to renew an order I placed earlier this year, and ***** responded immediately with instructions. I created a new order, and I could also change the age range. Excellent customer service.

      Highlights for Children, Inc.

      Date: 12/19/2023

      Hi *****! Thank you so much for your feedback. We are glad to learn that ***** provided you with great customer service. We'll let her know that you were pleased with her service. Thanks for being a Highlights customer!

    • Mary S

      Date: 12/18/2023

      Mary S

      Date: 12/18/2023

      Bad experience. My issue was not resolved. Moreover Highlights actually tried to sell me something else. How brazen!

      Highlights for Children, Inc.

      Date: 12/19/2023

      Hi **** ****! Thank you for sharing your feedback. Providing a world class customer experience is our top priority and I apologize that it wasn’t demonstrated to you. I personally sent a response to your email regarding how we can help.

    • Rachele K

      Date: 12/15/2023

      Rachele K

      Date: 12/15/2023

      I needed to cancel my account and the Live Chat with ****** solved my account problems. Thank you! Easy and quick results.

      Highlights for Children, Inc.

      Date: 12/19/2023

      Hi *******! Thank you for taking the time to share your experience with us. I am glad to learn ****** provided you with great customer service and your request was taken care of quickly. Thank you for being a part of Highlights Family!

    • Allison C

      Date: 12/14/2023

      Allison C

      Date: 12/14/2023

      Terrible customer service. I have emailed three times with an issue and received no meaningful response.

      Highlights for Children, Inc.

      Date: 12/19/2023

      Hi Ms. *******! Thank you for sharing your feedback. Providing a world class customer experience is our top priority and I apologize that it wasn’t demonstrated to you. I personally sent a response to your email regarding this concern.

    • Kevin M

      Date: 12/11/2023

      Kevin M

      Date: 12/11/2023

      Great customer service.
      Chat was easy
      Quick results
      Excellent learning tools

      Highlights for Children, Inc.

      Date: 12/18/2023

      Hello Kevin! Thank you for taking the time to share your experience with us. We are thrilled to learn that you are satisfied with our products and service. Thanks for being a part of the Highlights Family!

    Highlights for Children, Inc. is NOT a BBB Accredited Business.

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