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Business Profile

Magazine Publishers

Highlights for Children, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Magazine Publishers.

Reviews

This profile includes reviews for Highlights for Children, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Highlights for Children, Inc. has 9 locations, listed below.

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    Customer Review Ratings

    4.14

    Average of 359 Customer Reviews

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    Review Details

    • Cynthia D

      Date: 11/07/2023

      Cynthia D

      Date: 11/07/2023

      Excellent service via live chat. I did not have to wait long and my problem was resolved.

      Highlights for Children, Inc.

      Date: 11/29/2023

      Hi Cynthia! Thank you for taking the time to share your experience with us. I am glad to learn that we provided you with great customer service and your request was taken care of quickly. Thank you for being a part of Highlights Family!

    • Carla A

      Date: 11/02/2023

      Carla A

      Date: 11/02/2023

      Spoke with Maria. She was very helpful and very quick! I appreciate great service. Thank you Maria!

      Highlights for Children, Inc.

      Date: 11/29/2023

      Hello Carla! Thank you so much for your feedback. We are glad to learn that Maria provided you with great customer service. We'll let her know that you were pleased with her service. Thanks for being a Highlights customer!

    • Maryanne M

      Date: 11/02/2023

      Maryanne M

      Date: 11/02/2023

      I placed a Highligts order six weeks ago. This was a gift for my nephew. I learned that it has yet to be delivered. I contacted customer service who advised me that it would be 4 to 6 weeks . Well that time line has passed. However, I did get a great customer service agent on live chat and the issue was resolved with supposedly sending in two weeks a complimentary December issue which I appreciate. I was told that I had signed up for a Holiday subscription, but I truly thought that by November his first issue would be delivered. .

      Highlights for Children, Inc.

      Date: 11/29/2023

      Hello Ms. Maryanne, thanks for taking the time to share your experience with us. We always appreciate feedback from our customers. I'm sorry to learn that your first issue has not arrived as expected and any inconvenience you have experienced. After reviewing our records, it shows your order was processed as a response to our special offer that is scheduled to arrive by Christmas along with the two free bonus gifts. We are happy to learn the agent provided you with prompt and efficient customer service. A complimentary December 2023 issue was sent for inconvenience. Thank you for being apart of the Highlights Family!

    • Jeannie S

      Date: 11/01/2023

      Jeannie S

      Date: 11/01/2023

      Great customer service. I chatted with a live agent to change the address.

      Highlights for Children, Inc.

      Date: 11/02/2023

      Hi Jeannie! Thank you for taking the time to share your experience with us. I am glad to learn that we provided you with great customer service. Thank you for being a part of Highlights Family!

    • Sheliah K

      Date: 10/31/2023

      Sheliah K

      Date: 10/31/2023

      Shante helped me via Customer Service Chat and everything was smooth. Shante is knowledgable company representative. Our family is a third generation subscriber. Thank you, Shante!

      Highlights for Children, Inc.

      Date: 11/02/2023

      Hi Ms. Sheliah! Thank you so much for your feedback. I am happy to learn Shante provided you with prompt and efficient customer service. Thanks for being a part of the Highlights family!

    • Bethany H

      Date: 10/30/2023

      Bethany H

      Date: 10/30/2023

      Haven't received my order after waiting 8 weeks. Contacted customer service, they were rude and had no answers. Answer from Maria on chat "I don't know" super frustrating that you spend almost $200 with a company and they don't send you what you order and they say "I don't know" and "We'll send another soon" Highlights won't be getting any more subscriptions from me, I don't appreciate the way they treat customers and waiting months and not getting what I paid for. Very disappointing.

      Highlights for Children, Inc.

      Date: 11/03/2023

      Hi Ms. *******! Thank you for sharing your feedback. Providing a world class customer experience is our top priority and I apologize that it wasn’t demonstrated to you. Our records show your 12-month Which Way USA subscription was expected to arrive within 4-6 weeks from order date and nothing has been returned as undeliverable. An address change was successfully processed on October 30, 2023 and your subscription was extended for missed issues. Your subscription will now expire December 2024. The next monthly issue has been processed and will arrive in the next few weeks. Once again, I apologize for any inconvenience you may have experienced. I have sent a response to your personal email address regarding this concern

    • Eileen D

      Date: 10/26/2023

      Eileen D

      Date: 10/26/2023

      My review is based on a website advertisement and subsequent customer service. I’m on second year of paying for a magazine subscription as a gift for a relative. Looking for an extra gift for Halloween, website said order by 10/22 for Halloween delivery; the gift was Halloween merchandise. Pls Ed the order on 10/22 and paid $6.95 for shipping, after which I got an email saying delivery was 2-4 weeks. After a few tries with customer service, I was told I would have had to pay extra in addition to the $6.95 to guarantee “express” delivery, which was not disclosed before I ordered. They would not agree to ship it in time for $6.95, which I actually thought was high, so I canceled.

      Highlights for Children, Inc.

      Date: 10/27/2023

      Hi Ms. ******. Thank you for sharing your feedback. Providing a world class customer experience is our top priority and I apologize that it wasn’t demonstrated to you. Our records indicate your recent merchandise order was processed using standard shipping. Online offer details explain this offer was valid by selecting Expedited Shipping for 10/31 Delivery at time of check out. Once again, I sincerely apologize for any inconvenience you may have experienced. Please feel free to contact us at ****************************** with any additional questions or concerns.

    • Erin L

      Date: 10/23/2023

      Erin L

      Date: 10/23/2023

      Maria was wonderful and took care of my issue immediately. Great customer service, I love Highlights!

      Highlights for Children, Inc.

      Date: 12/02/2023

      Hi Erin! Thank you for your feedback. We are glad to learn that Maria provided you with great customer service. We'll let her know that you were pleased with her service. Thanks for being a Highlights customer!

    • Timothy G

      Date: 10/23/2023

      Timothy G

      Date: 10/23/2023

      My grandchildren enjoy the magazines, so I was disappointed when problems occurred at subscription renewal time. Problem #1: the website is terrible. I wasted at least an hour trying to process updates there. It would not process any updates to the names on my gift subscriptions. Nor would the website accept a new credit card number to pay for them. Problem #2: I emailed their Customer Service department to make these updates, and they did not do it either. I ended up cancelling 3 subscriptions due to these deficiencies.

      Highlights for Children, Inc.

      Date: 10/24/2023

      Hello Mr. Grubb, thanks for taking the time to share your experience with us. I'm sorry to learn that you've had difficulties with your account and online system. Please feel free to contact us at [email protected] with any additional questions or concerns.

    • Don C.

      Date: 10/19/2023

      Don C.

      Date: 10/19/2023

      I live in Texas and have the magazines sent to grand children in Oregon. Every few months I get renewal notices for the monthly subscription that I pay yearly. I do not get replies via Email from customer service as I believe they attempt to take advantage of the elderly or just anyone that does not have delivery to their home. When I locate the correct phone number they apologize and assure me it is paid up. I can easily verify the payment with the cancelled check, but using a credit or debit card is not so simple. They may publish under another name you are familiar with. Thank you. *** ********** **** ****** ******** ** ***** The magazine is great and kiddoz love it!! (star rating)

      Highlights for Children, Inc.

      Date: 10/24/2023

      Hello Mr. Canterbury, thanks for taking the time to share your experience with us. I am sorry for any concern about our early renewal notices. Highlights for Children has nearly three million subscribers, each with their own preferences as to when they would like to receive renewal notices. In order to accommodate the preferences of as many of our customers as possible, we begin to send notices at the halfway point of each subscription. The renewal notices are simply reminders and invitations to renew. They are not bills. Customers who wish to renew early may return one of these first notices. Once the order has been processed, additional renewal promotions will not be sent.

      For those who wish to renew closer to the expiration date, these early notices may be held for later payment or may be discarded or recycled and one of the later renewal notices may be returned. Because continuous service requires advance planning for label runs, please be sure to allow four to six weeks processing time if possible. We don’t want a child to be disappointed by missing even a single issue of Highlights.

      We also send special promotional offers throughout the year, in which customers can take advantage of. Your gift subscriptions are currently active until the Dec24 & Apr24 issue. Please feel free to contact us at [email protected] with any additional questions or concerns.

    Highlights for Children, Inc. is NOT a BBB Accredited Business.

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