We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Magazine Publishers

Highlights for Children, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Magazine Publishers.

Reviews

This profile includes reviews for Highlights for Children, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Highlights for Children, Inc. has 9 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    4.14

    Average of 359 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Lindsay P

      Date: 04/20/2023

      Lindsay P

      Date: 04/20/2023

      I used to love Highlights magazine and was excited to order it for my child. Ordered March 15, 2023. I called them inquiring about the magazine April 10, and they Said I would have the first issue before April 20th. It's April 20th and I call to inquire where the first issue is, they said it would be mailed out by May 1, 2023. Since I was given different info from 2 different customer service reps, I cancelled the order. Online it says 3-5 weeks for the first issue. We're already passed that and I'm not comfortable paying for an item months before it's delivered.

      Highlights for Children, Inc.

      Date: 04/30/2023

      Hi, *******. Thank you for sharing your feedback. Providing a world class customer experience is our top priority and I apologize that it wasn’t demonstrated to you. . I'm sorry to learn that your first issue has not arrived as expected and any inconvenience you have experienced. After reviewing our records, it shows your first issue of High Five was expected to arrive within 3-5 weeks from order date (03.15) and nothing has been returned as undeliverable. Your account was successfully canceled on April 20th. For the inconvenience, I sent a complimentary May 2023 issue. Please allow 2-3 weeks to receive. Once again, I sincerely apologize for any inconvenience you may have experienced. Please feel free to contact us at ****************************** with any additional questions or concerns.

    • Barbara T

      Date: 04/19/2023

      Barbara T

      Date: 04/19/2023

      They are wonderful. Pleasant. and quick to respond and help with confusion. I was not understanding how to do a process and they completed the process for me. I now have things set up for my grandson to receive the next growing stage of his magazine. Thank you. *** ****

      Highlights for Children, Inc.

      Date: 04/28/2023

      Hi *******! Thank you so much for your feedback. I am glad to learn we provided you with great customer service. Thanks for being a Highlights customer!

    • Lydia O

      Date: 04/19/2023

      Lydia O

      Date: 04/19/2023

      Glad they responded next day for the address correction on grandson ******* subscription.
      Disappointed they're not resending any of the March - May issues that weren't delivered.
      Instead he has to wait to get July issue in June!!!
      Wish they'd told me sooner that **** couldn't deliver. ( I ordered it in January!)
      Thanks for listening.

      Highlights for Children, Inc.

      Date: 04/21/2023

      Hello Ms. *****, thanks for taking the time to share your experience with us. I'm sorry for any misunderstanding. Your order was received on February 3rd, and the first issue should have arrived in March. However, due to the address problem, the item was returned back from the postal service. The address information was updated by an agent on 4/19, and they also extended the subscription term at that time for the missing copies. With their update, your gift subscription is set to expire with the Jun24 issue. Please feel free to contact us at ****************************** with any additional questions or concerns.

    • Matt S

      Date: 04/18/2023

      Matt S

      Date: 04/18/2023

      Highlights is an institution. Loved reading it as a kid, love flipping through them with my own kids now.
      Leaving a review of my Customer Service experience as requested by CS Rep.
      Had a fantastic CS experience! Quick, easy, concern was resolved in minutes. I was anxious coming in because I needed to update the address for our magazine sub. Subscription in my children's names, and paid by their grandmother—I didn't have any customer or account info, was dreading the "not an authorized user" response I've heard too often in other situations. No such difficulties here! I went with the Instant Chat CS option & the wait time was negligible, Rep was helpful, friendly, & resolved my issue without delay.
      **I am generally distrustful of Chat Assistance. Does Highlights magazine use AI Chatbots for CS? If so, it's among the best ones I've encountered. If not, then by all means, show some love to CS Rep ******. She was great.

      Highlights for Children, Inc.

      Date: 04/19/2023

      Hi ****! Thanks for taking the time to share your experience with us. We are thrilled to hear that you and your family have enjoyed Highlights over the years, and that your concern was taken care of with great customer service. Our chats are handled by customer service reps. We'll let Shante know that you were pleased with her service! Thank you for being apart of the Highlights Family.

    • Danny G

      Date: 04/17/2023

      Danny G

      Date: 04/17/2023

      Great magazines for children and super fast customer service! Chatted with them to correct a mailing issue and they resolved it in minutes.

      Highlights for Children, Inc.

      Date: 04/18/2023

      Hi Danny! Thank you so much for your feedback. I am glad to learn that we provided you with prompt and efficient customer service. Thanks for being a part of the Highlights family!

    • Deborah J

      Date: 04/11/2023

      Deborah J

      Date: 04/11/2023

      My Grandchildren love the magazines and activity work books.
      Lots of fun things to choose on your website.
      Plus I made a mistake and ordered 2 Hello magazines for my grandkids...I was unable to see what I ordered so I placed another.. Found some confusion ordering. Anyway left a message to remove one. And they took care of it. Much appreciated.

      Highlights for Children, Inc.

      Date: 04/13/2023

      Hi *******! Thank you for
      taking the time to share your experience with us. We are thrilled to learn that
      you are satisfied with our products and service. Thanks for being a part of the
      Highlights Family!

    • Marie W

      Date: 04/11/2023

      Marie W

      Date: 04/11/2023

      Both of my kids love their Highlights magazines. The different age ranges engage the children. The stories and topics are perfect for each age range. They love reading the stories and looking for the hidden objects. Our subscriptions were gifts, and it was extremely easy to transfer the subscriptions up to the next levels as they got older. Highly recommended!

      Highlights for Children, Inc.

      Date: 04/12/2023

      Hi *****! Thank you for taking the time to share your experience with us. We are thrilled to learn that you are satisfied with our products and service. Thanks for being a part of the Highlights Family!

    • Luke G

      Date: 04/11/2023

      Luke G

      Date: 04/11/2023

      I’m getting aggressive billing demands from Highlights Puzzle Club/ Puzzle Buzz / Puzzlemania/ Puzzlemania Super Challenge and of course they only have a ** *** **** in ****** **. I never ordered any puzzle nor gave any billing info but they claim I owe 11.90 for a climbing/basketball puzzle and 6.95 for shipping or they will “take further action”. I see many others have had billing complaints about predatory practices by this company.

      Highlights for Children, Inc.

      Date: 04/12/2023

      Hi, ****. Thank you for sharing your feedback. Providing a world class customer experience is our top priority and I apologize that it wasn’t demonstrated to you. We are sorry for the misunderstanding regarding our Puzzlemania club. According to the club offer details, new shipments are processed and mailed approximately every three weeks until all available clubs shipments are sent, or the membership is canceled. We have reviewed your account and the last Puzzlemania kit was processed and mailed on October 5, 2022. Your account was cancellation on April 11th and all charges were removed. Please disregard any notices for payment. Your account is closed and balance is $0.00. Once again, I apologize for any inconvenience this has caused..

    • Pat F

      Date: 04/04/2023

      Pat F

      Date: 04/04/2023

      I wanted to change one subscription from High Five to Highlights. I didn't do it soon enough and was notified that my gift would still be for High Five. Contacted Live Chat. ***** was very helpful and took care of the issue promptly.
      *** ********

      Highlights for Children, Inc.

      Date: 04/05/2023

      Hi Pat! Thank you for taking the time to share your experience with us. I am happy to learn Maria provided you with great customer service and your request was taken care of quickly. Thank you for being a part of Highlights Family!

    • Kellie F

      Date: 03/31/2023

      Kellie F

      Date: 03/31/2023

      I've been receiving Highlights for my son since he was about 9 months old. Today I used the chat feature on the website, chatted with *****, and it so smooth to make the necessary changes, so he would get the age appropriate magazines. She answered all my questions. I can't believe it was so easy.

      Highlights for Children, Inc.

      Date: 03/31/2023

      Hi Kellie! Thank you for taking the time to share your experience with us. I am happy to learn Maria provided you with great customer service and your request was taken care of quickly. Thank you for being a part of Highlights Family!

    Highlights for Children, Inc. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.