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Business Profile

Magazine Publishers

Highlights for Children, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Magazine Publishers.

Reviews

This profile includes reviews for Highlights for Children, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Highlights for Children, Inc. has 9 locations, listed below.

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    Customer Review Ratings

    4.13

    Average of 360 Customer Reviews

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    Review Details

    • Mabel F

      Date: 03/29/2023

      Mabel F

      Date: 03/29/2023

      I do not quite understand why it takes 5 weeks for a magazine to be shipped to a local address, especially after the pandemic where people could actually receive any shipments around the world in just 1 to 2 weeks time. This company should invest more on a smooth shipment to customers.

      Highlights for Children, Inc.

      Date: 03/30/2023

      Hi, *****. Thank you for sharing your feedback. Providing a world class customer experience is our top priority and I apologize that it wasn’t demonstrated to you. New magazine orders require additional time for the preparation for the labels to be printed and mailed. Once the first issue has been processed and mailed, a new issue is processed and mailed to arrive by the end of each month

    • LYNN P

      Date: 03/27/2023

      LYNN P

      Date: 03/27/2023

      In October, 2022, I paid for a year's subscription to High Five, a magazine printed by Highlights for Children. The subscription was to start January 2023 and be monthly for twelve months. After a telephone call or two, the February issue was sent. That is the only magazine my great granddaughter, *** ******, has received, despite a number of phone conversations with the company.
      Could you please intervene? My contacts have not produced regular service, which is what I contracted for.
      **** *******

      Highlights for Children, Inc.

      Date: 03/28/2023

      Hello Ms. *******, thanks for taking the time to share your experience with us. I'm sorry to learn that you've had difficulties getting the monthly issues. Your gift subscription started in December 2022 with the Jan23 issue. After reviewing the account, it shows there may be an address/delivery issue as we've received multiple mailings back from USPS marked "undeliverable": Dec 23rd and Feb 26th. To help further assist with this, I've sent an email regarding this concern. Once again, I apologize for any inconvenience you may have experienced.

    • Megan T

      Date: 03/22/2023

      Megan T

      Date: 03/22/2023

      Great customer service. If you ever experience an issue with Highlights Magazine, they're very quick to make things right.

      Highlights for Children, Inc.

      Date: 03/23/2023

      Hi *****! Thank you so much for your feedback. I am glad to learn that we provided you with prompt and efficient customer service. Thanks for being a part of the Highlights family!

    • William J

      Date: 03/13/2023

      William J

      Date: 03/13/2023

      Maria was of great help and fast with solving my enquiry.

      Highlights for Children, Inc.

      Date: 03/15/2023

      Hi *******! Thank you for taking the time to share your experience with us. I am glad to learn Maria provided you with great customer service and your request was taken care of quickly. Thank you for being a part of Highlights Family!

    • Kathy C

      Date: 03/13/2023

      Kathy C

      Date: 03/13/2023

      The customer service has been nice and they have tried to resolve my issue twice. My niece has received zero copies of a subscription placed in December. Hopefully this last action by the customer service person will work and raise the spirits of a disappointed little girl.

      Highlights for Children, Inc.

      Date: 03/14/2023

      Thank you for sharing your feedback. Providing a world class customer experience is our top priority and I apologize that it wasn’t fully demonstrated to you. An "In Care Of" line was added to the gift subscription, and it was completely restarted. The first copy should now arrive within 2-3 weeks. Please feel free to contact us at ****************************** with any additional questions or concerns.

    • Sue S

      Date: 03/09/2023

      Sue S

      Date: 03/09/2023

      Shante was awesome! Answered my questions and helped resolve my issue. Moving is stressful and I don’t want my grandkids to miss their books, they LOVE them!!

      Highlights for Children, Inc.

      Date: 03/10/2023

      Hi ***! Thank you for taking the time to share your experience with us. We are thrilled to learn that you are satisfied with our products and Shante provided you with great customer service. Thanks for being a part of the Highlights Family!

    • Cortney R

      Date: 03/09/2023

      Cortney R

      Date: 03/09/2023

      Great and quick customer service! Resolved my problem without having to take time to make a phone call.

      Highlights for Children, Inc.

      Date: 03/10/2023

      Hi *******! Thank you so much for your feedback. I am glad to learn that we provided you with prompt and efficient customer service. Thanks for being a part of the Highlights family!

    • Sandy B

      Date: 03/09/2023

      Sandy B

      Date: 03/09/2023

      Great experience. Shante took care of everything immediately and we look forward to receiving the magazines

      Highlights for Children, Inc.

      Date: 03/10/2023

      Hi *****! Thank you for taking the time to share your experience with us. I am glad to learn Shante provided you with great customer service and your request was taken care of quickly. Thank you for being a part of Highlights Family!

    • Sheila M

      Date: 03/07/2023

      Sheila M

      Date: 03/07/2023

      I had a super experience with ****** in customer service. I have loved giving these magazines and books to my grandchildren. A regular reminder that Grandma is thinking of them. I prefer, however, to make that choice each year rather than auto-renew. ****** quickly and easily assisted me with removing the auto-renew. I am confident I will order again. ****** *

      Highlights for Children, Inc.

      Date: 03/08/2023

      Hi ******! Thank you for taking the time to share your experience with us. I am happy to learn Shante provided you with great customer service and your request was taken care of quickly. Thank you for being a part of Highlights Family!

    • Linda K

      Date: 03/06/2023

      Linda K

      Date: 03/06/2023

      Superior customer service. I received an immediate reply to my question. The answer should resolve my problem.

      Highlights for Children, Inc.

      Date: 03/07/2023

      Hi *****! Thank you for taking the time to share your experience with us. I am glad to learn that we provided you with great customer service and your request was taken care of quickly. Thank you for being a part of Highlights Family!

    Highlights for Children, Inc. is NOT a BBB Accredited Business.

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