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Business Profile

Magazine Publishers

Highlights for Children, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Magazine Publishers.

Reviews

This profile includes reviews for Highlights for Children, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Highlights for Children, Inc. has 9 locations, listed below.

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    Customer Review Ratings

    4.13

    Average of 360 Customer Reviews

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    Review Details

    • Heather f

      Date: 03/01/2023

      Heather f

      Date: 03/01/2023

      I remember reading this magazine as a child when at appointments. I loved it. I was so excited they were still around when I had a child. My child loves this magazine and we enjoy looking for the hidden pictures together. My parents have subscribed to Which Way USA for my child and we are really enjoying that as well. Keep up the great work! I'm so glad they're still around and highly recommend them to anyone and everyone.

      Highlights for Children, Inc.

      Date: 03/07/2023

      Hi *******! Thank you for taking the time to share your experience with us. We are thrilled to learn that you are satisfied with our products and service. Thanks for being a part of the Highlights Family!

    • Joni G

      Date: 02/27/2023

      Joni G

      Date: 02/27/2023

      I am writing regarding the Which Way USA Highlights product. This product is amazing and the recipient looks forward to future shipments.
      Unfortunately, there is a problem with which I have contacted customer service via email and telephone twice.
      I was billed in December 2022 and the first shipment arrived very promptly.
      I was billed 1/27/2023 and no shipment was received. I telephoned and was told it was shipped 2/3/2023 and would arrive no later than 2/23/2023. It did not arrive, and still has not arrived.
      I was billed 2/24/2023 for the third shipment.
      When I telephoned customer service today, 2/27/2023, I was told they would resend the second shipment to arrive in 3-4 weeks. That means shipment #2 and #3 should arrive about the same time.
      I explained I was not trying to be difficult however this was not acceptable. I asked for the missing shipment to be sent expedited, to which I was told it could not be done. I explained the child receiving the shipments loves the product, however the inconsistency in arriving is very disappointing.
      I had hoped to resolve this with a quick turnaround delivery of the missing shipment. The resolution presented was to refund the missing shipment. If the child wants to collect all of the states, that is not going to help.
      It is unfortunate that at the onset of a much anticipated subscription, there is a shipping /receiving issue.
      Again, I want to say the first shipment is amazing, very well put together, informative, and the maps, illustrations and stories are very age appropriate and well presented.

      Highlights for Children, Inc.

      Date: 02/28/2023

      Hello Ms. *****, thanks for taking the time to share your experience with us. I'm sorry to learn that the second shipment didn't arrive as expected. A reship was successfully processed by an agent on 2/27, and unfortunately we cannot expedite those shipments. For your inconvenience I've refunded the shipment. The missing set will be complimentary and will have no effect on the arrival of completing the club. Please feel free to contact us at ****************************** with any additional questions or concerns.

    • Kayla A

      Date: 02/23/2023

      Kayla A

      Date: 02/23/2023

      Easily and painlessly switched our subscription to the appropriate age group after receiving it as a gift and sent back issues of High Five to take advantage of the full year's subscription

      Highlights for Children, Inc.

      Date: 02/24/2023

      Hi *****! Thank you for taking the time to share your experience with us. We are thrilled to learn that you are satisfied with our products and service. Thanks for being a part of the Highlights Family!

    • Christine L

      Date: 02/23/2023

      Christine L

      Date: 02/23/2023

      I had a wonderful experience with the Highlights for Children customer care rep, Jalana, today. I was having an issue with delivery of the product, and wanted to make a change. She was pleasant and resolved my issues in under 10 minutes. Fantastic!

      Highlights for Children, Inc.

      Date: 02/24/2023

      Hi *********! Thank you for taking the time to share your experience with us. I am glad to learn that Jalana provided you with great customer service and your request was taken care of quickly. Thank you for being a part of Highlights Family!

    • Sheila B

      Date: 02/21/2023

      Sheila B

      Date: 02/21/2023

      Thanks to a wonderful customer service rep, she was able to answer all my concerns regarding monthly issues for my granddaughters. Highlights is such a great gift for children. A big shout out to Shante for going above and beyond to resolve my issue...

      Highlights for Children, Inc.

      Date: 02/22/2023

      Hi Ms. ******! Thank you so much for your feedback. I am happy to learn Shante provided you with prompt and efficient customer service. Thanks for being a part of the Highlights family!

    • Sally P

      Date: 02/17/2023

      Sally P

      Date: 02/17/2023

      Great customer service through Chat! Shante was professional and thorough! ??

      Highlights for Children, Inc.

      Date: 02/21/2023

      Hi ****** Thank you for taking the time to share your experience with us. I am glad to learn Shante provided you with great customer service and your request was taken care of quickly. Thank you for being a part of Highlights Family!

    • Keva G

      Date: 02/15/2023

      Keva G

      Date: 02/15/2023

      Great customer service. My grandchildren totally enjoy the magazine. Will continue to subscribe

      Highlights for Children, Inc.

      Date: 02/16/2023

      Hi ****! Thank you for taking the time to share your experience with us. We are thrilled to learn that you are satisfied with our products and service. Thanks for being a part of the Highlights Family!

    • Anne D

      Date: 02/07/2023

      Anne D

      Date: 02/07/2023

      Highlights made it easy to subscribe and to cancel when the time came for us to move on. My son has thoroughly enjoyed the magazines and content. Easy business to work with and readily accessible customer service.

      Highlights for Children, Inc.

      Date: 02/09/2023

      Hi ****! Thank you for taking the time to share your experience with us. We are thrilled to learn that you are satisfied with our products and service. Thanks for being a part of the Highlights Family!

    • Jeff S

      Date: 02/07/2023

      Jeff S

      Date: 02/07/2023

      We are fortunate enough that two relatives gave the same subscription, but unfortunately we were getting duplicate issues monthly. I chatted with their customer support online and they resolved the issue within minutes, extending the subscription instead of duplicating. Excellent customer service and support.

      Highlights for Children, Inc.

      Date: 02/08/2023

      Hi ****! Thank you for taking the time to share your experience with us. I am happy to learn that we provided you with great customer service and your request was taken care of quickly. Thank you for being a part of Highlights Family!

    • Fonda T

      Date: 02/07/2023

      Fonda T

      Date: 02/07/2023

      I needed help accessing my account and Shante was fast, knowledgeable, and helpful!

      Highlights for Children, Inc.

      Date: 02/08/2023

      Hi *****! Thank you for taking the time to share your experience with us. We are happy to learn ****** provided you with great customer service and your request was taken care of quickly. Thank you for being a part of Highlights Family!

    Highlights for Children, Inc. is NOT a BBB Accredited Business.

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