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Business Profile

Magazine Publishers

Highlights for Children, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Magazine Publishers.

Reviews

This profile includes reviews for Highlights for Children, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Highlights for Children, Inc. has 9 locations, listed below.

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    Customer Review Ratings

    4.13

    Average of 360 Customer Reviews

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    Review Details

    • Benjamin C

      Date: 02/06/2023

      Benjamin C

      Date: 02/06/2023

      Had an issue where I duplicated subscriptions. I was able to easily cancel one via text message with customer service.

      Highlights for Children, Inc.

      Date: 02/07/2023

      Hi ********! Thank you for taking the time to share your experience with us. I am glad to learn that we provided you with great customer service and your request was taken care of quickly. Thank you for being a part of Highlights Family!

    • Elizabeth W

      Date: 02/03/2023

      Elizabeth W

      Date: 02/03/2023

      I was billed for a duplicate subscription that I did not order. I have a promise in writing on January 18 that I am due a reimbursement, but still do not have it. I have chatted with ***** and spoke on the phone to ***, but still no refund.
      I am disappointed in the delay. This is a problem which originated with you and you should be able to fix it.

      Highlights for Children, Inc.

      Date: 02/07/2023

      Hello Ms. ******, thanks for taking the time to share your experience with us. We always appreciate feedback from our customers. I'm sorry to learn that your refund check has not arrived as expected and any inconvenience you have experienced. After reviewing our records, it shows your order was processed as a response to our special early bird offer processed on November 7, 2022. Your duplicate order was cancelled on 1/18/2023 with a refund check issued. Refund checks normally arrives within 2-3 weeks from issue date. I personally sent a response to your email regarding this concern. Once again, I apologize for any inconvenience you may have experienced

    • Karen W

      Date: 02/02/2023

      Karen W

      Date: 02/02/2023

      The customer service I received was excellent! Highlights provided an immediate and satisfactory resolution to my issue. My grandson has so much fun with the Highlights products that we will be fans for a VERY long time!

      Highlights for Children, Inc.

      Date: 02/03/2023

      Hi *****! Thank you for taking the time to share your experience with us. We are thrilled to learn that you are satisfied with our products and service. Thanks for being a part of the Highlights Family!

    • Annie J

      Date: 02/02/2023

      Annie J

      Date: 02/02/2023

      Hello, I had to contact Live Chat with Highlights about a mistake I made in my order. ****** helped me with it. She was so patient and very helpful. She rectified my order and found a better discount code for me. I'm looking forward to my granddaughter enjoying her first Highlights magazine the same way my daughter did when she got hers as a little girl.
      Thank you!

      Highlights for Children, Inc.

      Date: 02/03/2023

      Hi *****! Thank you so much for your feedback. I am happy to learn ****** provided you with prompt and efficient customer service. Thanks for being a part of the Highlights family!

    • Tracy K

      Date: 02/01/2023

      Tracy K

      Date: 02/01/2023

      I had an issue with not getting the magazine and they immediately re shipped and made sure it would come to us. Very helpful and customer service was fabulous. Love highlights magazine.

      Highlights for Children, Inc.

      Date: 02/02/2023

      Hi *****! Thank you so much for your feedback. I am glad to learn that we provided you with prompt and efficient customer service. Thanks for being a part of the Highlights family!

    • Holly J

      Date: 01/26/2023

      Wonderful magazine and great customer service! We have enjoyed the content and customer service has always been helpful when needed.

    • Diane J

      Date: 01/23/2023

      Diane J

      Date: 01/23/2023

      My young grandchildren enjoy getting their MAIL of Highlights as their parents did a generation earlier! Done so well to be age appropriate and engaging for a 2 yr old and a 4 yr old…they look forward to getting THEIR mail!

      Highlights for Children, Inc.

      Date: 01/24/2023

      Hi *****! Thank you for taking the time to share your experience with us. We are thrilled to learn that you are satisfied with our products and service. Thanks for being a part of the Highlights Family!

    • Lori L

      Date: 01/12/2023

      Lori L

      Date: 01/12/2023

      I ordered 2 months ago for my granddaughter but she never received it. I used the on line chat and they corrected the problem immediately and we're very nice. Great custy service.

      Highlights for Children, Inc.

      Date: 01/13/2023

      Hi Ms. ****! Thank you so much for your feedback. I am glad to learn that we provided you with prompt and efficient customer service. Thanks for being a part of the Highlights family!

    • Kim T

      Date: 01/11/2023

      Kim T

      Date: 01/11/2023

      I had a great customer service experience with Allison. She helped me quickly and easily. Rare today!

      Highlights for Children, Inc.

      Date: 01/12/2023

      Hi ***! Thank you for taking the time to share your experience with us. I am happy to learn Allison provided you with great customer service and your request was taken care of quickly. Thank you for being a part of Highlights Family

    • Susan W

      Date: 01/11/2023

      Susan W

      Date: 01/11/2023

      I ordered the one for the littlest kids. Such a disappointment. It's really boring and our 18-month old, who adores books, is totally uninterested. Save your money and get several good board books instead.

      Highlights for Children, Inc.

      Date: 01/12/2023

      Hi *****! Thank you for taking the time to share your experience with us and we are sorry to learn the Highlights Hello magazine was not the right fit for your child. We do offer a 100% satisfaction guarantee. I have processed a full refund for your order and a refund check should arrive within 2-3 weeks. You may keep or donate any issues received with our compliments. Once again, I sincerely apologize for any inconvenience you may have experienced. Should you have any further questions or concerns, please feel free to contact me at **************, Monday through Friday, 8:00 AM to 4:30 PM, EST.

    Highlights for Children, Inc. is NOT a BBB Accredited Business.

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