Business Profile
Magazine Publishers
Highlights for Children, Inc.This business is NOT BBB Accredited.
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Reviews
This profile includes reviews for Highlights for Children, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
4.13/5 stars
Average of 360 Customer Reviews
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Review fromMelanie P
Date: 01/10/2023
5 starsMelanie P
Date: 01/10/2023
I had given 2 gift subscriptions of a magazine that I loved as a child. Both girls moved, but I had no account # to log in with and change the delivery address. I did the live chat and was helped in short order by Jalana. It was a lot easier than I anticipated.Highlights for Children, Inc.
Date: 01/11/2023
Hi *******! Thank you for taking the time to share your experience with us. I am glad to learn that Jalana provided you with great customer service and your request was taken care of quickly. Thank you for being a part of Highlights Family!Review fromKelsey K
Date: 01/09/2023
5 starsKelsey K
Date: 01/09/2023
Friendly and helpful customer service! I used live chat and Maria was able to help me out right away.Highlights for Children, Inc.
Date: 01/10/2023
Hi Ms. ******! Thank you so much for your feedback. I am glad to learn that Maria provided you with prompt and efficient customer service. Thanks for being a part of the Highlights family!Review fromSonya K
Date: 01/09/2023
1 starSonya K
Date: 01/09/2023
Very poor- I take part blame for ordering magazine prior to looking at all the negative reviews about not receiving magazines. My grandchildren never received the magazines that were to be for a Christmas gift. Ordered in November- we are in Jan now and they never received them. I just cancelled my order. Delivery never took place as promised. Let's see if i get my refund as promised in 3-5 business days. I'm betting not. I would not have given a 1 star rating however to leave a review I had to leave somethingHighlights for Children, Inc.
Date: 01/10/2023
Hello Ms. ********, thanks for taking the time to share your experience with us. We always appreciate feedback from our customers. I'm sorry to learn that your first issues has not arrived as expected and any inconvenience you have experienced. After reviewing our records, it shows your order was processed as a response to our special offer that was scheduled to arrive by Christmas along with the two free bonus gifts and nothing has been returned back to us as undeliverable. Your three subscriptions were successfully canceled on January 9, 2023 with a full refund. Refunds take 3-5 business days to receive.
Once again, I sincerely apologize for any inconvenience you may have experienced. Please feel free to contact us at ****************************** with any additional questions or concerns.Review fromAmanda B
Date: 01/09/2023
5 starsAmanda B
Date: 01/09/2023
Excellent customer service and high quality product! My child has loved the magazines and they have been a fun gift for her receive every month. When it was time to cancel the magazine, the customer service agent was very helpful and the process was easy.Highlights for Children, Inc.
Date: 01/10/2023
Hi ******! Thank you for taking the time to share your experience with us. We are thrilled to learn we provided you with great customer service and that you are satisfied with our products. Thanks for being a part of the Highlights Family!Review fromGary F
Date: 01/09/2023
1 starGary F
Date: 01/09/2023
Ordered Highlights and High Five for 4 grandkids in November 2022. It is now mid-January 2023 and kids have not received a single issue.Highlights for Children, Inc.
Date: 01/09/2023
Hello Mr. *****, thanks for taking the time to share your experience with us. We always appreciate feedback from our customers. I'm sorry to learn that your first issues have not arrived as expected and any inconvenience you have experienced. After reviewing our records, it shows your order was processed as a response to a special offer that was scheduled to arrive by Christmas along with the two free bonus gifts and nothing has been returned back to us as undeliverable. I personally sent a response to your email regarding this concern. Once again, I apologize for any inconvenience you may have experienced.Review fromLiz H
Date: 01/04/2023
5 starsLiz H
Date: 01/04/2023
Excellent customer service! They made everything right and corrected the problem immediately!Highlights for Children, Inc.
Date: 01/05/2023
Hi ***! Thank you for taking the time to share your experience with us. I am glad to learn that we provided you with excellent customer service and your request was taken care of quickly. Thank you for being a part of Highlights Family!Review fromLarke T
Date: 01/02/2023
1 starLarke T
Date: 01/02/2023
I received a promotion in the mail for $5 for a year’s subscription. I signed up for that price. I received a bill in the mail afterwards for $37.26. I ignored this and thought that would be the end of it. They have continued to send me over 6 bills for $37.26. It’s fraudulent to get people to sign up under the pretense of it costing $5 and then try to hold them accountable when the price increases over 7x. Stay away from this company. Who knows what other kinds of shady tricks they’re using hoping to take advantage of people who aren’t paying attention.Highlights for Children, Inc.
Date: 01/03/2023
Hello Ms. ******, thanks for taking the time to share your experience with us. We always appreciate feedback from our customers. After reviewing our records, it shows that you responded to our Early Bird offer. With it, customers could pre-order a holiday subscription (starting in December) for 50% off the cover price. The 50% off price was $34.44 ($2.87 per issues) plus any applicable sales tax. The cover (newsstand) price on each issue of Highlights is $5.99. If purchased individually, the price for twelve issues is $71.88. Unfortunately we have never offered a 1-year subscription for $5. Once again, I apologize for any inconvenience you may have experienced.Review fromBrenda B
Date: 12/31/2022
1 starBrenda B
Date: 12/31/2022
If I could leave a 0 star review, I would. I placed an order over the phone 11/11/22 for two gift subscriptions for my grandchildren - Highlights and High Five. Even though the representative over the phone repeated my order back to me, they still managed to place an order for the wrong magazine for one of the subscriptions. I tried multiple times to switch the subscription through my online account, but it wouldn't do it. Their online account system is very glitchy and I was unable to, so I had to call them. They corrected the issue over the phone and they told me that my grandkids would be receiving their first magazine in the next month. I called about a week before Christmas because they still hadn't received their first magazines. The man on the phone assured me that their first magazines were on their way. Tomorrow is New Years Day and they still haven't received their first issues. I've tried cancelling my subscriptions online, but again...their online account system is glitchy and wouldn't let me. So now I have to call them because they don't work on Saturdays, not only that but their customer service is not available until 10am ET M-F so I have to call during MY work hours. Even though my grandkids haven't received their first issue, I'm willing to bet that they only pro-rate my refund. This is one of the WORST experiences I've had with a company...EVER! I regret ever ordering these magazines for my grandkids. IF I ever get my refund, I'll order a kids magazine from a more reliable company. I don't know what's happened to Highlights, but they sure have gone downhill over the years. It's regrettable and sad.Highlights for Children, Inc.
Date: 01/02/2023
Hello Ms. *****, thanks for taking the time to share your experience with us. We always appreciate feedback from our customers. I'm sorry to learn that your first issue has not arrived as expected and any inconvenience you have experienced. After reviewing our records, it shows your order was processed as a response to our special offer that was scheduled to arrive by Christmas along with the two free bonus gifts and nothing has been returned back to us as undeliverable. We offer a 100% satisfaction guarantee on all of our products. I personally sent a response to your email regarding this concern. Once again, I apologize for any inconvenience you may have experienced.Review fromLinda W
Date: 12/27/2022
1 starLinda W
Date: 12/27/2022
I ordered highlights in September and my grandson hasn't received it yet. I talked twice to customer service and they said it has been Mailed when will it arrive? Also have sent emails with no response His birthday was December 3rd!Highlights for Children, Inc.
Date: 12/27/2022
Hello Ms. *****, thanks for taking the time to share your experience with us. We always appreciate feedback from our customers. I'm sorry to learn that your first issue has not arrived as expected and any inconvenience you have experienced. At times we may experience a higher volume of emails and during this period the response times are longer than usual, but we work our way through each and every contact as soon as we can. After reviewing our records, it shows your order was processed as a response to our special early bird offer that was scheduled to arrive by Christmas along with the two free bonus gifts and nothing has been returned back to us as undeliverable. I personally sent a response to your email regarding this concern. Once again, I apologize for any inconvenience you may have experiencedReview fromRandall S.
Date: 12/25/2022
1 starRandall S.
Date: 12/25/2022
I realize with the ongoing staffing shortages that it difficult to address all customer concerns but I was in customer service for 25 years and never put off a customer for the the length of time I have been. I placed an order on November 8th for my grandchild a gift subscription and was assured that it would arrive no later than mid December and here it is Christmas and still no magazines. I remember them from when I was a kid and wanted the same experience for my grandchild. I will not be renewing this when it comes due and will probably be asking for a refund if it doesn't arrive in the next few days. Not HappyHighlights for Children, Inc.
Date: 12/27/2022
Hello Mr. *******, thanks for taking the time to share your experience with us. We always appreciate feedback from our customers. I'm sorry to learn that your first issue has not arrived as expected and any inconvenience you have experienced. At times we may experience a higher volume of emails. During this period the response times are longer than usual, but we work our way through each and every contact as soon as we can. After reviewing our records, it shows your order was processed as a response to our special offer that was scheduled to arrive by Christmas along with the two free bonus gifts and nothing has been returned back to us as undeliverable. I personally sent a response to your email regarding this concern. Once again, I apologize for any inconvenience you may have experienced.
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