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Business Profile

Magazine Publishers

Highlights for Children, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Magazine Publishers.

Reviews

This profile includes reviews for Highlights for Children, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Highlights for Children, Inc. has 9 locations, listed below.

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    Customer Review Ratings

    4.14

    Average of 360 Customer Reviews

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    Review Details

    • Judy J

      Date: 09/29/2022

      Judy J

      Date: 09/29/2022

      I found the staff helpful when correcting an address mistake and taking the subscription amount. I sent in a card showing a 50% off sticker for the subscription, which was applied, and came to around $34. When I questioned the 50% off, I was told that amount was applied...you're telling me I should be paying $70+ for a kids magazine?!! Much as I loved Highlights as a child and want to share that with my grandnephews, that is a ridiculous price to expect to pay for one year.PS My 1yr old grandnephew LOVES the magazine and his parents are very happy with it.

      Highlights for Children, Inc.

      Date: 09/30/2022

      Hello ******************, thanks for taking the time to share your experience with us. I am happy to hear that we were able to correctly adjust your account and that your grandnephew loves the magazine. The cover (newsstand) price on each issue of Highlights is $5.99. If purchased individually, the price for twelve issues is $71.88. With your special offer, each issue was discounted to $2.87 per issue. Please feel free to contact us at ****************************************** with any additional questions or concerns.

    • Andrea S.

      Date: 09/26/2022

      Andrea S.

      Date: 09/26/2022

      Highlights has a wonderful series of publications for children! Currently, we send High 5 for our 5 year old granddaughter, but since she now has 2 little sisters, Im changing the subscription to be mailed to all of the girls. The Highlights representative was able to quickly make that chance for me.

      Highlights for Children, Inc.

      Date: 09/28/2022

      Hi ******! Thank you for taking the time to share your experience with us. We are thrilled to learn that you are satisfied with our products and service. Thanks for being a part of the Highlights Family!

    • Sandra E

      Date: 09/26/2022

      Sandra E

      Date: 09/26/2022

      Excellent customer service! Corrected an error that I made when placing my order with ease and courtesy.

      Highlights for Children, Inc.

      Date: 09/27/2022

      Hi Ms. ******* Thank you so much for your feedback. I am glad to learn that we provided you with prompt and efficient customer service. Thanks for being a part of the Highlights family!

    • JacQuita L

      Date: 09/23/2022

      JacQuita L

      Date: 09/23/2022

      Excellent organization and great customer service. The magazines are also very good for children.

      Highlights for Children, Inc.

      Date: 09/26/2022

      Hi ********! Thank you for taking the time to share your experience with us. We are thrilled to learn that you are satisfied with our products and service. Thanks for being a part of the Highlights Family!

    • Ryan C

      Date: 09/22/2022

      Ryan C

      Date: 09/22/2022

      Excellent and attentive customer service. I accidentally purchased the incorrect subscription and ****** was swift and courteous in correcting my mistake. The service certainly matches the product!

      Highlights for Children, Inc.

      Date: 09/23/2022

      Hi ************! Thank you so much for your feedback. I am happy to learn ****** provided you with prompt and efficient customer service. Thanks for being a part of the Highlights family!

      Highlights for Children, Inc.

      Date: 09/23/2022

      Hi ************! Thank you so much for your feedback. I am happy to learn ****** provided you with prompt and efficient customer service. Thanks for being a part of the Highlights family!

    • Terry M

      Date: 09/22/2022

      Terry M

      Date: 09/22/2022

      Great customer service experience with ******. Couldn't be more please with how promptly my request was taken care. *********************

      Highlights for Children, Inc.

      Date: 09/23/2022

      Hi **************! Thank you so much for your feedback. I am glad to learn ****** provided you with prompt and efficient customer service. Thanks for being a part of the Highlights family!

    • Rose R

      Date: 09/19/2022

      Rose R

      Date: 09/19/2022

      The magazines are great, but I was charged for a subscription I never subscribed for, tried to get it fixed with no help, and kept receiving emails and letters about the "bill".

      Highlights for Children, Inc.

      Date: 09/20/2022

      Hi ****. Thank you for taking the time to share your experience with us, and I'm sorry for any misunderstanding regarding payment. Our records indicate that we received a response to one of our book club promotional mailings for Puzzle Buzz and it was processed on November 15, 2021. The Puzzle Buzz Club offer presented the opportunity to receive a free kit, just pay postage, as part of an enrollment in our monthly book club. If you decided to continue your enrollment, it also explained that a new kit billed at $13.90, plus postage, would be mailed every three weeks. As we have no record of receiving a cancellation request after the first shipment, we continued to send shipments in good faith in accordance with the details of the promotion. Your club account has been canceled effective September 19th. Once again, I apologize for any inconvenience this has caused.

    • eileen d

      Date: 09/16/2022

      I needed to upgrade the level of magazine for my grandson and called and waited online to long so i hung up because I was at work. I decided to start a live chat, that's easier for me when at work. I did have a fairly long wait but can still do things at work while waiting to chat unlike the phone. So anyway chatted with a woman named ****** and she help me. I felt that I screwed ** my upgrade online ** my account and needed someone to double check and she took care of the upgrade and she explained that when the renewal came it would stay at the upgraded level of magazine i choose. So 5 stars for ******

    • Ashley J

      Date: 09/16/2022

      so far customer service is great with the online chat. I really like online chats way better than over phone. will hold off on 5 stars too see if this greatness changes down the road. Child will be two this year and this is our first subscription. I hope this magazine will be great gift for her.

    • Cynthia B

      Date: 09/07/2022

      Cynthia B

      Date: 09/07/2022

      Overall, experience is good. Children are outgrowing the ages listed for magazines. I do dislike, and am sorry that others have shared the experience of, a billing with evey communication. The library I ordered the subscriptions for relayed that was their experience, as well. The hot spell here (112+) is keeping children home instead of at the local library. However, it was the constant billing that caused the discontinuation of the subscriptions (2). Thank you for your attention to this situation. ***** peace to you, CLB

      Highlights for Children, Inc.

      Date: 09/12/2022

      Hello ******************, thanks for taking the time to share your experience with us. We always appreciate feedback from our customers. I am including your comments in our Voice of the Customer database to be distributed and viewed throughout the company. Please feel free to contact us at ****************************************** with any additional questions or concerns.

    Highlights for Children, Inc. is NOT a BBB Accredited Business.

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