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Business Profile

Magazine Publishers

Highlights for Children, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Magazine Publishers.

Reviews

This profile includes reviews for Highlights for Children, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Highlights for Children, Inc. has 9 locations, listed below.

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    Customer Review Ratings

    4.14

    Average of 360 Customer Reviews

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    Review Details

    • Danielle D

      Date: 09/12/2024

      Danielle D

      Date: 09/12/2024

      I had some confusion regarding a subscription renewal and having been charged. I chatted with a customer service rep ****** and she immediately resolved the issue quickly and was so kind. Im very impressed with Highlights *****************

      Highlights for Children, Inc.

      Date: 09/16/2024

      Thank you so much for your feedback! We'll let ****** know that you were pleased with her service. Thanks for being a Highlights customer!

    • Lynsi C

      Date: 09/12/2024

      Lynsi C

      Date: 09/12/2024

      **************** is fast, easy, and they are so kind. Easy to work with for teachers and parents.

      Highlights for Children, Inc.

      Date: 09/13/2024

      Hi *****! Thank you for taking the time to share your experience with us. I am glad to learn that we provided you with great customer service and your request was taken care of quickly. Thank you for being a part of Highlights Family!

    • Nicole A

      Date: 09/11/2024

      Nicole A

      Date: 09/11/2024

      My soon to be 3 year old son loves his magazines. I started our subscription when he was just about to turn 2 and dont plan on stopping any time soon. Ive made a few gift purchases for friends kids as well and everyone loves the idea! I even had a small hiccup when trying to do something myself online and contacted customer support via chat (****** assisted me) and the issue was resolved so quickly!!

      Highlights for Children, Inc.

      Date: 09/12/2024

      Hi ******! Thank you so much for your feedback. We are glad to learn that ****** provided you with great customer service. We'll let her know that you were pleased with her service. Thanks for being a Highlights customer!

    • Mary L

      Date: 09/11/2024

      Mary L

      Date: 09/11/2024

      Excellent customer service when I had to cancel and had questions.

      Highlights for Children, Inc.

      Date: 09/12/2024

      Hi ****! Thank you for taking the time to share your experience with us. I am glad to learn that we provided you with great customer service and your request was taken care of. Thank you for being a part of Highlights Family!

    • Carrie M

      Date: 09/10/2024

      Carrie M

      Date: 09/10/2024

      Even when you contact them to cancel a membership, they still charge you and send the books.

      Highlights for Children, Inc.

      Date: 09/13/2024

      Hello **************, thanks for taking the time to share your experience with us. I'm sorry to learn of any trouble with your account. Your I Can Read book club membership was discontinued by a *** on 9/11 and the final shipment was mailed on 9/9. Please feel free to contact us at ****************************************** with any additional questions or concerns.

    • Tameka G

      Date: 09/09/2024

      Tameka G

      Date: 09/09/2024

      Was very helpful and corrected the issues I had. Thank you

      Highlights for Children, Inc.

      Date: 09/10/2024

      Hi Ms. ******* Thank you so much for your feedback. I am glad to learn that we provided you with prompt and efficient customer service. Thanks for being a part of the Highlights family!

    • Diane C

      Date: 09/05/2024

      Diane C

      Date: 09/05/2024

      The time had come to "retire" our 3 subscriptions for our growing grandchildren. I requested two of these online, and ***** wrote back right away to confirm and to clarify regarding the third subscription. In our experience, Highlights' customer service is as stellar as the ******************* always have been.

      Highlights for Children, Inc.

      Date: 09/09/2024

      Hi *****! Thank you so much for your feedback. We are glad to learn that ***** provided you with wonderful customer service. We'll let her know that you were pleased with her service. Thanks for being a Highlights customer!

    • Renee J

      Date: 09/05/2024

      Renee J

      Date: 09/05/2024

      I, myself, hate they dont read it anymore. Please know I will be getting gifts from you in the ********* a child we could not afford this magazine and only read it in the doctors offices!Thank you for the years of this service!**** *******

      Highlights for Children, Inc.

      Date: 09/06/2024

      Hi *****! Thank you for taking the time to share your experience with us. We are thrilled to learn that you are satisfied with our products and service. Thanks for being a part of the Highlights Family!

    • Saira A

      Date: 08/30/2024

      Saira A

      Date: 08/30/2024

      The subscription book club was canceled rather than switching age group as the five print said we could have altered at any time.

      Highlights for Children, Inc.

      Date: 09/03/2024

      Hi, *****. Thank you for sharing your feedback. Providing a world class customer experience is our top priority and I apologize that it wasnt demonstrated to you. You have the option to switch your subscription at anytime at no additional cost. We always appreciate feedback from our customers. Once again, I apologize for any inconvenience you may have experienced. I personally sent a response to your email regarding this concern.

    • Jeannie O

      Date: 08/24/2024

      Jeannie O

      Date: 08/24/2024

      While my Great nieces and nephews love their Highlights I am a very disappointed gift giver. I received an offer for renewal and an offer to Please add this new gift. I am unaccustomed to paying for a gift and was thrilled to add the other family with my renewal. Imagine my surprise when you billed me ANOTHER $36.96. I was informed by Highlights magazine that the gifts in This offer were 2 items: a calendar and an activity book. ??. With many of my other magazine subscriptions I am invited to give a subscription gift to a friend/family when I renew. It is NOT uncommon and I often renew those gifts after the first year. Very suspect advertising Highlights. What a disappointment ??Didnt realize I had to read between the lines with Highlights. I expected more transparency!!

      Highlights for Children, Inc.

      Date: 08/29/2024

      Hi, *******. Thank you for sharing your feedback. Providing a world class customer experience is our top priority and I apologize that it wasnt demonstrated to you. We always appreciate feedback from our customers and we apologize for the confusion regarding the promotional offer you received. I am including your comments in our Voice of the Customer database. The information in this database is distributed and viewed throughout the company. Once again, I sincerely apologize for any inconvenience you may have experienced. Should you have any further questions or concerns, please feel free to contact me at **************, Monday through Friday, 8:00 AM to 4:30 PM, EST.

    Highlights for Children, Inc. is NOT a BBB Accredited Business.

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