Business Profile

Roofing Contractors

Mr. Roof, Able Roofing, Crane Renovation Group & Contractors Inc

Complaints

This profile includes complaints for Mr. Roof, Able Roofing, Crane Renovation Group & Contractors Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59 total complaints in the last 3 years.
9 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/18/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had a roof installed in June 2022, the roofers damaged my siding by removing part of the house that was not included in the agreement. I have contact them numerous times since the day the roof was finished telling them about my issues. I went ahead okayed their payment after being assured they would fix the issues. My last contact was in September 2022 at which time they wrote a work order and told me they would be back in two weeks, It has now been a total of 4 months of them telling me they would be back in 2 weeks and my house siding they messed up still hasn't been secured and I still have bare wood showing. They tell me it won't take long to fix but after 4 months I am wondering how reputable they are. I paid close to 15000.00 for the roof and gutters that were installed and they are making zero effort to address the damage they caused.
Business Response
Date: 10/19/2022
The same day this complaint was filed we were already scheduled to come out and address the repair. The repair was completed on this day (10/18). So we are surprised to see this come through. This issue is resolved.
Customer Answer
Date: 10/19/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I accept the business's response to resolve this complaint although they did not have me scheduled until I told them I had contacted the BBB and the attorney general consumer complaint dept. That message was sent to them before they opened so I'm surprised that they are surprised. Thank you BBB!

Regards,

****** ******
Initial Complaint
Date:10/17/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Constituent states in May had high pressure sales person to give her a quote to replace her roof. Wanted new roof, roof cap & soffit replaced. Work was poorly done and skylight was not properly installed. Had separate inspection done and many shingles needed repaired. $20,846 total, Paid $15,000 deposit. Work has warranty Wants 24 damaged shingles repaired and to only pay $3,855.46 balance, not additional amount the
collection agency is trying to collect. Contact signed: May, 5, 2022 3-day right to cancel was attached to email she received same day she signed contract
Able Roofing LLC
*** *********** ** ********* ** ***** ***********
Business Response
Date: 10/19/2022
The work has been completed. This customer has been evading paying the invoice. The invoice in question is non-negotiable and is in collections.
5/13/22 – roof installation
5/20/22 mailed customer’s invoice
5/25/22 left customer voicemail
6/1/22 left customer voicemail
6/2/22 texted customer
6/3/22 left customer voicemail
6/7/22 called customer
6/13/22 customer called in, tried to pay balance but card
declined. Customer said would mail check
6/27/22 called customer, mailbox full
6/27/22 emailed customer 39 days past due invoice, with
other invoices 15 days past due (gutter contract & chimney cap replacement
contract)
6/27/22 customer called in, said will put check in mail
tomorrow
7/6/22 left customer voicemail
7/11/22 left customer voicemail; texted customer7/11/22 customer called in stating installation
issues, wants someone out to inspect (almost 2 months after being invoiced)
7/13/22 gutter crew performed minor repair
7/20/22 ****** ******** email to AR: “I informed *****
that the bill is due immediately after we perform this service [skylight
repair]. She said if you could call her and remind when it is complete and
how much is due, she will get it paid… if for some reason she is still
unsatisfied with the outcome after this there is nothing else we can do and we
are to pursue collection efforts.”
7/27/22 repair on skylight flashing completed per
customer’s request that it looks bad

8/1/22 called customer, customer requested inspection and
disputing contract price
8/2/22 ****** ******* left customer voicemail for call back
and more information
8/5/22 AR called customer, left voicemail
8/5/22 emailed invoice to customer
8/11/22 left customer voicemail
8/12/22 left customer voicemail
8/15/22 left customer voicemail
8/17/22 customer called in requesting copy of contract;
advised that contracted work is complete; customer complained of incomplete/shoddy
work
8/17/22 ****** ******* left customer voicemail
9/6/22 left customer voicemail
9/6/22 texted customer and advised that account was going to
collections on 9/9/22
9/13/22 sent invoice to collections
Initial Complaint
Date:10/17/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In August I entered into a contract with Mr Roof. I paid $1,000 dollars for gutter guards.
***** ******* the sales Rep showed me the gutter guard the company sells. When the contractor showed on Sept 16th he did not bring the same product and told me this is what you get. I said that's not what I paid for.
Reached out to Mr Roof and they claim they are going to give me the product I paid for.
To date I have heard nothing. This project has been a nightmare since day one. I just want a refund for the product I paid for and did not receive.
Business Response
Date: 10/19/2022
We ran into an issue
with the wrong material getting delivered. He is scheduled to have these guards
swapped on 10/27. We apologize for the inconvenience.
Initial Complaint
Date:10/13/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
First I must say I believe this company is not the original Mr.Roof that has been in business for over 60 but bought into the franchise, because businesses don’t get this far with fake people! In September their representative **** can to my home for and estimate for my roof, which was merely a repair, ( fill in a few holes, replace some loose nails, and repair around the chimney ( tuck and point, repair around the stacks) I never received a call to inform me when the work would be done, but 3 weeks later (on a Sunday morning) I see 4 men in my driveway… when asked what they were doing …. Guess what they didn’t speak a bit of English! So they had to call another man (*******) to translate to them. Point given… **** told me they don’t don’t sub-contract their work out to anyone! So after which they left and later return and when they did they were on the roof about 10/15 minutes before I realized someone was walking around my roof, and I asked them to leave I don’t do business on a Sunday! Later that afternoon ******* call with an Explanation about what was going on, and told me how apologetic he was and would looking to things on Monday. Monday he called and said he would come out and inspect the job, he came and left called and said the work was completed! ( what a bunch of crock) there’s no way this work was done in 10/15… which makes me feel like I paid $2300.00 for a 10/15 job! So he was supposed to return on Friday I guess to reassure me the job was did. But I didn’t see nor here him! These people are disrespectful to the homeowner( by not allowing them the courtesy to let them know they are on your property) I feel like a woman that went to a mechanic for an oil change and he told me I need a wheel alignment! I feel like I was just ripped off and it all started with **** their representative!

Maybe you can help resolve this problem and I can get reassurance that my roof was done for the amount of money that they charged!

Thanks!
Business Response
Date: 10/17/2022
We apologize that there was a breakdown in communication. We have notified the GM of this location and he is working with the customer on a resolution.
Customer Answer
Date: 10/20/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
The total amount of $2308.00 and change was refunded whole back into my original method of payment! This transaction is still pending as 10/20/2022.

Better Business Bureau:

I accept the business's response to resolve this complaint.

Regards,

***** ****
Initial Complaint
Date:10/04/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had my roof installed by Mr. Roof with their so called lifetime limited warranty. My roof has been leaking, and I've called them out 3 times to repair the roof, and they claimed it was the chimney leaking. I opened up the drywall and exposed the damage and ran water to expose the leak. The leak is coming from the flashing, and when I called Mr. Roof out, they wanted a service fee even though they have been out 3 times and keep naming other things as the issue. The Roof should be covered under the "Lifetime Warranty"

Please beware they will not take responsibility for their damage, and keep blaming other things for the issue.
Business Response
Date: 10/10/2022
Our service techs have identified that the leak is coming from the chimney. Gaps in the mortar
and the deetiolated wood around the chimney, as shown in the photos. As a professional roofing contractor, we have been on many roofs and tracked many water leaks. It requires this professional level of review in order to truly identify water entry. Often times customers think water is entering from one area, but usually it is entering from a different place. We've inspected and provided as much guidance as we can to this customer regarding this issue. Our warranty does not cover these chimney repairs and would require a separate service contract.
Initial Complaint
Date:09/13/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In 2009 Mr. Roof install a 30 year roof. The quality of the work was good and the staff was professional. Howerver over the past years I would get birds in my attic at the ends of the front of my house, left and right side.
After nesting the birds will disappear. And this year around August I started getting squirrels in my attic so I call out Critter Control on 8/29/2022 and they inspected the house and it cost me $301.20 for the inspection. Upon their finding they stated that there was no drip edge in the front of the house but there was a drip edge on the sides and back. They quoated me a price of $1001.46 and stated whoever installed the roof should have installed the drip edge in the front as well. I have contacted Mr. Roof about this issue and have had a representive come out to the house (******) and he stated that a drip edge should have been installled in the front along with the rest of the house. He stated he wasn't sure why this wasn't installed and he would reach out to his manager this was on 8/31/2021. And I never heard back from him until I called him today around 12:49 pm he stated that he would call hi manager and get back with me in about 10 minutes. I never heard back from him but I sent him a text around 5:25 pm and he replied and now I feel like I am getting the run around. I hear the squirrels in the attic it's affecting my sleep, I am having anexity and stress over this.
This could become a health care issue if the squirrels get in my house and I have stated this to ******.
Business Response
Date: 09/19/2022
The customer has approximately a 2-3 gap
from his roof decking to his fascia wood. Our drip edge, even
commercial grade would not cover that spacing. A gutter crew was hired to handle the issue.
Customer Answer
Date: 09/27/2022
I am rejecting this response because: Mr. Roof should compensate me for the $301 I paid the Critter control company to just tell me the front drip edge is missining. It was their neglect in 2009 that caused the problem in the 1st place. Also there is missing drip edge around the chimmey per Mr.Roof representative (******). They need to install that.
Also they should reimburse me for the missing drip edge in front of house part and labor that should have been installed and I was charged for it.

Regards,

****** ******** **
Business Response
Date: 10/24/2022
Marc is meeting with this customer today to provide a quote on
the facia and wrap that will resolve their issue.
Customer Answer
Date: 10/24/2022
I accept the business's response to resolve this complaint.

Regards,

****** ******** **
Initial Complaint
Date:08/31/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We contracted through Mr Roof to replace our vinyl siding. After the work was completed we notice multiple areas where the siding or J channel was messed up. We contacted Mr Roof about our concerns. It took approximately 2 weeks for the representative to come back to our house to see what was needed. I was informed by the representative that he would get a crew out to make the repairs needed. It took another 2 weeks after the representative for the contractor to make arrangements to come back out and now we are at 1 month and still no repairs being done. I have been told by the company that they currently do not have a contractor that does siding repair due to there last one quitting. My contract was with Mr Roof and feel that they need to get these repairs done.
Business Response
Date: 09/02/2022
We agreed to fix the
issues and install some metal at no charge to the customer for his experience
he has went through.
Customer Answer
Date: 09/06/2022
I accept the business's response to resolve this complaint.

Regards,

William Sullivan
Initial Complaint
Date:08/30/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Mr Roof installed my siding and garage door in 2018. Had problems right away …they installed the door upside down and it buckled (cheap door) and not experienced in garage doors. Then my siding pulled away after a heavy wind/rain. They came and put back in til the next time and the next time and so on. It’s still pulling away and has caused leaking inside my foyer. (About three times which they never addressed). This happened again yesterday and they said my warranty has expired. It was not installed correctly from day one. It’s been a never ending problem.
Business Response
Date: 09/02/2022
We did just experience heavy rains with high winds, which is
the cause for the piece of siding coming off. We will send a technician out to the customer’s home, to do
an inspection.
Initial Complaint
Date:08/26/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My roof was replaced in 2019, and is still under warranty. In the last month we noticed a leak in the attic and placed a bucket to catch the drops while contacting Mr. Roof. They did send Tyler to inspect and he confirmed it is covered under warranty - going on the roof to show a few shingles have lifted and just need to be replaced. He stated he would get a crew out her within the week - that was three weeks ago. I have called several times and been told Tyler will be alerted to my need, and then this Monday spoke w/Susan and she said someone would get this fixed either this Thursday or Friday. Today is Friday and still no sign of crew to fix this. I have been pleasant and simply want it fixed but apparently that is not a concern for them. I want it fixed.
Business Response
Date: 09/02/2022
We did just experience heavy rains with high winds, which is
the cause for the piece of siding coming off. We will send a technician out to the customer’s home, to do
an inspection.
Customer Answer
Date: 09/06/2022
I am rejecting this response because: This is not a result of storms or weather, and it is not siding coming off, it is shingles coming loose. The company has sent someone out twice to assess and promise repairs but it has taken a month to get attention, and then only after filing this complaint. I do not accept this statement from the company as resolution of this situation.

Regards,

*** *********
Business Response
Date: 09/13/2022
Her roof was replaced
in 7/23/2012. This customer was
out of warranty 7/23/2017. Despite being out of warranty we did a warranty
repair in 2019. We have done a major
repair as of this week to satisfy this customer.
Initial Complaint
Date:08/22/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was charged $2,000 an hour for labor. I was quoted for a roof tune-up. Had I know in advance that the work would only take a 1/2 hour and that my billing rate was $2,000 or a total of $995.
I would not have agreed to the work. Tried to work with the salesmen and home office, but was told that the rate of $2000 an hour was not unusual.
Business Response
Date: 08/25/2022
We're meeting with this customer regarding his concern.
Customer Answer
Date: 08/28/2022
Mr. Roof told me that with week they get back to me about some questions i have.
1) Can them confirm that the Salesman did not get on my roof or did not use a drone to make an assessment of my roof
2) did the inspector on the work completed did not go to the wrong house, because he said he was there, but the video feed on the front yard did not see have that day...

I hope he gets back to me this week
Thank you for your help in this matter.

Regards,

******* ********
Business Response
Date: 09/02/2022
We have been in contact with this customer to answer his inquiries.
Customer Answer
Date: 09/08/2022
I am rejecting this response because:
Yes, I have been in contract with Mr. Roof (Jesse). He told me he would call me back with some answers. I now have been waiting 11 days for a call back with answers.
1) Why did the salesmen not get on the roof to inspect it ?
2) Did the supervisor that came to review the work on the roof, go to the wrong house. I have outside video equipment and did not see anyone at the house at 11:00am that day

Regards,

******* ********
Business Response
Date: 09/26/2022
The GM at Cincinnati spoke to the customer and everything is cleared up.

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Mr. Roof, Able Roofing, Crane Renovation Group & Contractors Inc is BBB Accredited.