Complaints

This profile includes complaints for Seamless.AI's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Seamless.AI

  Columbus, OH 43235-6724

• 

  Seamless.AI

  7652 Sawmill Rd PMB 341 Dublin, OH 43016-9296

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/04/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They had me sign a 12-month contract, and we found out that most of the data on their website is outdated and fake. The search function on their website doesnt work properly; when we searched for audio-visual companies, it showed restaurants instead.We contacted their support team and they scheduled a meeting with us for two months later. We waited until that time (November 19th), but received no call or contact from them. Now, they want us to reschedule the meeting for another two months later! This company is a scam.

  Business Response

  Date: 12/31/2024

  In reviewing the customers complaint, we've found no evidence to suggest that our platform is providing fake results. This customer has used over 2000 credits already (screenshot) and a search for audio/visual companies returns results related to the SIC of Audio/Visual. 
  
  We've recognized the customers notice to cancel upon their renewal in September 2025.

• Initial Complaint

  Date:12/04/2024

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I began using seamless AI as a data collection service over the summer. I was promised several things on the initial sales call, and over and over again now they have not provided the accuracy of data or contact information that they initially promised.I have a one-year contract with them, but I find that they have not appeal there end of the contract which is to provide me with accurate email addresses, and phone numbers.This has caused my business thousands of dollars and additional fees and last time because of the damage the poor quality of data has done to my servers and email campaign systems.I have asked for them to stop billing me several times, but their team is almost completely unresponsive and will not answer my calls.

  Business Response

  Date: 12/31/2024

  Customer has used over ***** credits to date and has been provided with early termination options (included in screenshot along with signed contract agreeing to the annual terms). The account has been set to not auto-renew upon its next renewal. 

  Customer Answer

  Date: 01/02/2025

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 22639426
  
  I am rejecting this response because: 
  
  The quality of the credits is the problem. I have experience in extremely high bounce rate (meaning Im spending more than $1 per useful email over the term of the contract.)

  to my knowledge, I have not been at any point offered a way to get out of this contract, despite asking several times.

  Regards,
  
  ******* *********

• Initial Complaint

  Date:12/04/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I canceled their service and they have continued to bill me. I have documentation that in the state they do business I have a 5-day legal window. But the ghosted me and continued to bill me.

  Business Response

  Date: 12/31/2024

  Customer is aware that she signed a 12 month agreement (attached) and the account has been removed from auto-renewal. Concerns in regards to any legal recourse have been escalated to our legal team and the customer was notified in early December via email that the claims weren't applicable to a B2B purchase. 

• Initial Complaint

  Date:12/02/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We signed up for a subscription to Seamless.ai in September of 2021 on behalf of our business, *************************************** of **********, ********. The intent was to search through professional contacts to find clinical managers. The service proved not to be very successful for us, so we attempted to cancel the service at the one year contracted end. Since then, Seamless.ai has continued to bill us monthly despite me having tried to cancel many times including calling directly to an employee named ****** who has been leaving me voicemails that our payment has not gone through. After over an additional YEAR of being charged for this unwanted service, I replaced our card for billing with one that has no money and no available credit to stop the flow of money to this unethical, criminal enterprise. I just left another voicemail for ****** (12/2/24 8:41am MST) because I got notified on my phone once again that Seamless.ai failed to debit their monthly payment. I said again in the voicemail that they need to cancel our account. If this isnt resolved immediately, we will be calling on our attorney to recoup every ***** they have collected from us beyond the initial one year contract.

  Customer Answer

  Date: 12/16/2024

  Hello. SeamlessAI has refunded our payments. I am needing to withdraw this complaint. Thank you so much for the assistance with this matter. BBB rocks! 
  

  
  

• Initial Complaint

  Date:11/27/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company may create unintended catastrophic phishing opportunities for customers. Read below. Your correspondence with Seamless is UNSAFE due to these practices Need remedy. Reconsider this practice. Paid for a year contract with Seamless. Paid over ***** USD for service as an individual not as a business. Signed as a individual. -----Told seamless that I was spooked as a customer by the 10% price increase + renewal. Outlined as a customer that enhanced access to API may make it worth it. No response and they keep harassing me and threatening me with legal action. Noticed all their emails come from SEPERATE EMAIL DOMAINS. They do this on purpose not to hurt their emails reputation and to not get marked as spam. This not only is predatory but it opens the door for any scammer to get a list of Seamless customers and outreaching we "support" on a fake domain name. This lines customers up for phishing attacks and scams by bad actors because their support and collections staff use misspelled domain names. Will review with lawyer if company does not cease / desist. Please stop bothering me. Anyone in tech feels VERY cautious of constantly changing support emails and harassment through domain spoofing. Company practice doing this has been seen in other aggressive email campaigns like *****. The main problem here is that it comes from people who want billing information and $$$ threatening legal collection. This is a very real threat point to their customers by their practices..it somebody gained access to their current subscribers they could spoof their own email threatening collections. As it's the norm for Seamless to change up emails regularly like ,"*****************************" or "seamlessARteam" this can be an absolutely devastating and malicious point of where a customer point can be scammed or phished. Cease and desist all contact or will pursue this legally. *************************

  Business Response

  Date: 12/31/2024

  Thank you for reaching out and your concern about our use of sub-domains. The examples provided, are registered under Seamless AI and can be trusted to follow up with to bring your account up to date. We also have some exciting news coming soon in regards to a public API that you can leverage in the future. 
  
  Attached is your contract which includes your agreement to comply with 12 month terms and auto-renewal, if 60 days notice is not provided before the contract renewal date. 

• Initial Complaint

  Date:11/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a subscription with Seamless AI to obtain customer contact information. I was told that the data would be largely accurate, but the data has been terrible. Examples include providing contact information belonging to: deceased individuals, individuals who work at different companies and never worked at the indicated company, non-working numbers/emails. After signing up in March, I've been reaching out to Seamless since June and have not received answers. I've been bounced around and around to different individuals asking me to provide examples. I've provided countless examples and still do not have a resolution. In November, I finally met with a Customer Success contact and was told that they "cannot turn back the hands of time." This leaves me having paid for a year membership that I have not been able to use.

  Business Response

  Date: 11/21/2024

  Customer has used over ************************** from our platform so far as demonstrated in the screenshot, with a few examples provided of data that is claimed to not be accurate. We've attempted to re-train to use our total AI score and have had numerous emails to discuss the findings. Platform usage has been consistent and we do not have any implied warranties or a refund policy that goes along with our 12-month contract. 

  Customer Answer

  Date: 11/22/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 22555359
  
  I am rejecting this response because: I have been asked to provide examples on numerous occasions and each time I have submitted them.  I continue to receive the same unproductive answer.  No one has attempted to train me on a different process.  In fact, messages requesting help were ignored for several months. I keep being given the same request:  to provide MORE instances.  So, it should not be surprising that usage is where it is.  I've uploaded screenshots of one of the messages I continue to receive.  
  
  Regards,
  
  **** ****

  Business Response

  Date: 11/22/2024

  Hey BBB team, 

  
  I have records of all of our outreach, emails, and attempts to schedule time with this customer to train them properly and to set expectations. I'm not sure a back and forth on why the customer is rejecting our proof is productive, but I want to do what we can to close out and resolve this complaint with BBB. I'll attached a series of communications into a screenshot (as many as i can fit in there) to provide further proof. 
  
  How else can I help? 

  JP

  Business Response

  Date: 11/22/2024

  Hey BBB team, 
  
  I have records of all of our outreach, emails, and attempts to schedule time with this customer to train them properly and to set expectations. I'm not sure a back and forth on why the customer is rejecting our proof is productive, but I want to do what we can to close out and resolve this complaint with BBB. I'll attached a series of communications into a screenshot (as many as i can fit in there) to provide further proof. 
  
  How else can I help? 
  
  JP

  Customer Answer

  Date: 11/25/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 22555359
  
  I am rejecting this response because:  Please provide the emails where someone has attempted to provide training.  Thank you. 
  
  Regards,
  
  **** ****

  Business Response

  Date: 01/02/2025

  Please see attached.  

• Initial Complaint

  Date:11/07/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We've had nothing but issues from the start. Our salesmen recently left the company and we were never notified so after trying to get ahold of our *** for over three months someone in a different department gave us someone else to fill in. The whole reason we reached out was to try to schedule a demo call for our new onboarding of a new employee who needed training on how to use this software platform. Trying to schedule a demo call led to the ***resentative scheduling for the wrong time zone 3 times and missing calls 2 other times. This ended with an email of them sending over the free resources they have and asking us to use those and sign up for a live web demo instead. After doing so we were notified that the platform changed and searching for related items is now only available in an upgrade of intent action, which was previously standard. Now we have no use of this leads system, getting a hold of anyone leads to nothing but endless ai chatbot conversations, and we'd like our money back and prorated for the months of unused this software has given us in addition to canceling this contract as soon as we can get a human on the phone to do so.

  Business Response

  Date: 11/21/2024

  We have made numerous attempts to provide training for this customer, including on-demand and live training (where we have two of our customer education team members walk through the platform, answer questions and provide direct training for anyone on those daily calls). Customer refused to partake in those options. The customer did not purchase a package that includes a dedicated customer success representative, but we still made attempts to meet over a zoom. 
  
  Seamless.AI does not have a warranty or refund policy and our training resources are still available in our app at any time for both live training and on-demand training. 

• Initial Complaint

  Date:10/28/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint against Seamless.AI due to unauthorized charges, lack of transparent communication.Unauthorized Billing and Lack of Clear Auto-Renewal Disclosure On August 31, 2024, Seamless.AI charged my account $1,100.00 without prior notice, clear consent, or opportunity to confirm the renewal. This auto-renewal was not communicated clearly at any point, and Seamless.AI failed to provide accessible cancellation options, as required by consumer protection standards. When I contacted their customer service, I was assured by a representative named *** that I would qualify for a full refund due to my low usage and contacting them within 45 days of renewal. Despite this assurance, Seamless.AI later disputed the chargeback, directly contradicting their own customer services promise.Potential CAN-SPAM Act Violations and ******************* Practices Seamless.AIs services include data collection and email list-building for marketing purposes, yet these practices were not disclosed to me at the time of subscription. As a result, I inadvertently exposed my business to potential risks associated with unsolicited email marketing, which may conflict with the CAN-SPAM Act (15 U.S. Code 7701). I would not have used their service had I known about these data practices, as they introduce unnecessary liability and privacy concerns.PCI-DSS Compliance Concerns In response to my chargeback dispute, Seamless.AI provided documentation containing my unmasked credit card details, including the full card number, CVV, and expiration date. This violates ************************** Security Standards (PCI-DSS), which require businesses to secure sensitive payment information by masking or otherwise protecting credit card numbers. This breach of security endangers my financial information and shows a disregard for data protection standards.

  Business Response

  Date: 01/03/2025

  Customer failed to provide 60 days notice on auto-renewal. He since disputed the charge for the 2nd year and won. ***** is no longer a customer. 

• Initial Complaint

  Date:10/08/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I marked our account for non-renewal online in April 2024, but when the contract expired in October 2024, they charged the credit card on file anyway. I reached out to them to try to resolve the issue, but all emails bounced back. I finally was able to get in touch with a sales person who referred me to customer service. The customer service representative was unwilling to cancel the account and refund the charge, even though it has been less than one week since the charge hit our credit card account. I asked that this matter be escalated, but they are non-responsive.

  Business Response

  Date: 01/03/2025

  Customer failed to provide 60 days notice on auto-renewal. Disputed with the bank and won their claim. They were only charged for the initial 12 month period. 

  Customer Answer

  Date: 01/03/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  
  Regards,
  
  *** ******

• Initial Complaint

  Date:09/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Seamless Ai is engaging in deceitful practices. They have a 60 day deadline to cancel your accounts they do not send proper reminders, or respond to requests to not renew. I tried to cancel at 45 days instead of 60 days because they were using the wrong address. Now they are refusing to let me out of the contract and the threatening with collections. Their product is a web based AI lead generation product. They oversell its quality of their leads. (Very bad product.)I told them the product is not as advertised, and a not satisfied after a full year of service. At a full year of service 45 days prior to renewal, not the 60 days as stated on the contract. I requested to not renew for a second year. They ignored my request and renewed and billed me for a second year. Now they refuse to let me out of a contract for a service I am not happy with. If you look up their reviews, they have a history of this predatory practices to trick and hold clients in service contracts they don't want, for a web based service. Also I informed them of my financial issues, and the care of our autistic son is costly, and I can no longer afford the service, as well as don't need it, and wouldn't recommend it. Please help my family stop these predatory practices by seamless AI.

  Business Response

  Date: 01/03/2025

  Customer failed to provide 60 days notice on auto-renewal. He's now in collections after all of his payments began to fail after the auto-renewed period