Complaints

This profile includes complaints for Seamless.AI's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Seamless.AI has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Seamless.AI

  Columbus, OH 43235-6724

• 

  Seamless.AI

  7652 Sawmill Rd PMB 341 Dublin, OH 43016-9296

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/12/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1. I was charged by this company $1,982 on June 28, ******. I had cancelled this service much earlier in the year. Yes, there was an original contract from December 2023 that I signed. However, I cancelled this product earlier this year. 3. Thus, I no longer have access to the product - so they should have not charged me. 4. I cannot even use the product if I wanted to - and I don't - as they revoked my access earlier in the year when I cancelled. I would like the $1,982 refunded asap to my original payment method. They should have not charged me because I had already taken steps to cancel this service since it was nothing as advertised. I have since also contacted their leadership several times by email and ********.

  Business Response

  Date: 01/03/2025

  Customer signed 12 month agreement with semi-annual payments. Attepted to disputed the entire invoice with her bank and lost. Afterwards, she cancelled her card and left a balance and is now in collections. 

  Customer Answer

  Date: 01/04/2025

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 22276085
  
  I am rejecting this response because: 

  1. In December 2023, I signed up for a 1 year contract - ONLY. To be paid in 2 installments. 50% up front and 50% in June 2024. 

  2. In January 2024, it became quite clear that their data is fraudulent. And I ran into thousands of negative complaints online by other consumers about them with a similar complaint. 

  3. At that point, I contacted their leadership to terminate my 1-year contract immediately and refund the $1,979 I paid in December 2023. Their leadership ignored all my requests. 

  4. Thus, I had my credit card company dispute it. Due to technicalities, my credit card company was not able to retrieve the amount. In February, Seamless AI terminated my account - so I could not access it. Even if I didn't want that access, I had still paid for 6 months up front. Thus, they owe me $1,979 for that. 

  5. In June 2024, they charged me another $1,982 for the rest of the 1-year contract. Yet, I still did not have access to the account. I had my credit card company dispute it, but they were unable to retrieve the amount due to technicalities. Thus, Seamless AI now owes me a total of $3,958. And the 1-year contract is already over as of December 2024, and I only had access to the account for a total of 1 month. They terminated my access February 2024, as noted above. 

  My lawyer is currently filing paperwork to file a lawsuit against them - because they owe me $3,958 - since I only had access to the account for 1 month. Thus, I paid for a service I did not receive. Additionally, they did not provide the promised service since their data is fraudulent - the promise was accurate data and accurate buying signals. In fact, 99% of their data I tried to use was inaccurate and scam data. 

  Screenshots of all charges from my credit card statements are attached. 

  Regards,
  
  **** *******

  Business Response

  Date: 01/06/2025

  This email and screenshot of the current status of the account is attached showing that this customer still has access to their account. If you'd like a password reset, i would be happy to do that for you. 

  Your contract has also been re-attached to this thread which shows your agreement to our terms and services, including auto-renewal if 60 days written notice isn't provided. Terms are included on the same line as your initialed signature. 
  
  While there is no guarantee of accuracy in our contracts, it's a best practice to use the "Total AI Score" found in the platform to give yourself the best opportunity of getting the most accurate data in return. 
  
  As for claims of 1 month of access, attached is the total amount of sessions (110), and total amount of researched contact data (***** records) and searched data (******) performed on this account. 
  
  We're happy to do a password reset or additional training if necessary. 

   

   

  Customer Answer

  Date: 01/07/2025

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 22276085
  
  I am rejecting this response because: 

  1. By contacting their leadership and their customer success team in January 2024 with a request to TERMINATE my contract and refund - that was my intent to NOT renew the annual contract. Thus, they have no legal grounds on which to so-call 'auto-renew' a sham contract. 

  2. I did not have access to the account for the entire year from January 2024 - December 2024 - for the amount of $3,958. I contacted them several times to notify them of that, including through my credit card company, and they did not respond. I let them know that I don't have access to the account - and they need to refund what was paid because I cannot LEGALLY be charged for something I did not have access to. I also tried the password reset function SEVERAL TIMES in 2024 and still couldn't get into the account. When I could finally get into the dashboard, it kept saying that the account is not in operation. And that was the case for the entire 2024.

  3. They owe me $3,958 IMMEDIATELY. And to stop acting like they have auto-renewed the contract when in January 2024 - I emailed several people there that I want out of the contract ****. That is intent to NOT renew. 

  My lawyer is now done preparing the paperwork to obtain this amount plus damages - and we will include several hundred people in the lawsuit that are online with complaints about the scam data they sell - if they do not submit this amount to me asap. 

  
  Regards,
  
  **** *******

  Business Response

  Date: 01/16/2025

  Good morning! 
  
  Everyone has the opportunity to trial Seamless.AI without any obligation. You can see this in action by going to "Seamless.AI" and signing up for a free account with no credit card required. Every customer has an opportunity to trial before their purchase with 50 free credits. There is no way for us to force anyone to purchase and the process includes a written and signed contract from the customer that was provided. 

  Attached is both their contract, which does not include any guarantee of return on investment. Accounts that go into default, as noted by the screen shot from the customer, are no longer allowed to research our data. Also attached is the stripe history of disputes, which Seamless.AI won, and additional dispute requests were declined by the customers back to pursue any further. 
  
  As of December 2024, this account has been cancelled. 

  Please reach out with further questions. 

   

   

   

   

• Initial Complaint

  Date:09/09/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After explaining my goals to a sales person she confirmed that their system is very user friendly for someone like myself that has very limited skills in marketing and overall computer software knowledge. I am a home builder that was looking for email lists of prospective buyers. I explained that my time in front a computer is limited and that I lacked any sort of sophisticated knowledge in this type of thing. Their system is not only very challenging but their tutorials are for experts in computer science. Then I realized that opting out of the contract requires more then their site indicates. Instead of a simple opt out in the Billing/Account page they demand a meeting so as to try and persuade you to stay signed ***** is next to impossible to reach someone on the phone so unless you are sitting in front of a computer all day communication with any real results are impossible.They are adamant that all emails that they provide should be verified by a third party which was never discussed during their sales pitch. Once I reached out to Mailchimp (3rd party verifier) they informed me that it is not legal for them to verify third party emails where the email recipient has not already opted in to Seemless AI.Once when I did through email contact support and questioned them about geographical radius distances in order to narrow the search from our development their support indicated that they have the ability on their side but we do not have it available on our side.I could keep going but I must get back to work. I am a small operation in home building that will loose my ******* investment but hopefully through this message other small business around the country and world will not fall into this trap. Thank you.

  Business Response

  Date: 01/03/2025

  Customer asked for auto-renewal to be cancelled (so the account doesn't auto renew) and we honored the request.

  Customer Answer

  Date: 01/05/2025

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 22260756
  
  I am rejecting this response because: I spent ******* that should be refunded. Their sales staff was misleading and have yet to receive one benefit or leads through their services.
  
  Regards,
  
  **** *****

• Initial Complaint

  Date:08/06/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I did want to renew with Seamless.ai and told one person from this company in April I did not wan to renew. They are now harassing me to collect. My account was set to non-renew, yet now they try to renew me and tell me I should have given 60 days notice. I gave more than 60 day notice

  Customer Answer

  Date: 08/17/2024

  The Sales person ***************************** committed FRAUD by changing my Non-Renewal setting to Auto Renew WITHOUT MY REQUESTOR MY AUTHORIZATION. Seamless continually commits credit card fraud by attempting to change my credit card after I cancelled by authorizing for the serve and withdrew authorization for credit card charges. They ignore all directions and continually attempt to charge my credit on weekends for the last month.

  Business Response

  Date: 01/03/2025

  Customer failed to provide 60 days notice on auto-renewal. The additional renewed year went into collections and was marked "uncollectable". They're no longer a customer and no longer being pursued. 

  Customer Answer

  Date: 01/10/2025

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 22101912
  
  I am rejecting this response because I did not renew with them and they falsely renewed my account. This was not an uncollectible debt and they are unprofessional and now responding incorrectly to a debt we never had. 
  

  Seamless agreed ti drop the issue after working directly with them to correct the false allegations. 
  
  Regards,
  
  ***** ******

• Initial Complaint

  Date:07/05/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Background: - Seamless AI, a company promises revolutionary AI-driven solutions. - *********************** used Seamless AI's services while consulting for ***** the Polo.Initial Issues: - *****'s consultancy with ***** the Polo ended in November 2023. - Despite this, Seamless AI charged *****'s account $4601.57 CAD without authorization around July 12th.Attempts to Resolve: - Caela initiated contact with Seamless AI to address the unauthorized charge. - Initial assurances were given that a refund would be issued.Communication Breakdown: - Seamless AI retracted their refund assurance, stating resolution depended on ***** the Polo, with whom ***** no longer has a business relationship. - Multiple emails were sent by Caela to Seamless AI demanding a refund and contract cancellation.Specific Demands: - Immediate refund of all unauthorized charges. - Cancellation of the contract and removal of personal and payment information from Seamless AI's system. - Provision of Seamless AIs refund and contract policies by the end of the day.Seamless AI's Response: - Seamless AI's representatives, ****** and *****, continued to refer Caela back to ***** the Polo for resolution. - ****** and ***** ignored the specific requests for refund and cancellation policies. Further Actions: - ***** threatened to escalate the issue publicly, seek legal counsel, and dispute the charges through her bank if the refund was not issued within the specified timeframe. - Caela accused Seamless AI of ignoring her emails and communications, calling their actions "complete malpractice."If you look at the reviews on the bbb website, you will see that I am one of hundreds of people that this has happened to. They are lies, and have fraudulent business practices.

  Business Response

  Date: 07/15/2024

  Customer reached out to us and we issued a refund. 

• Initial Complaint

  Date:06/14/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The initial sales rep lied and stated we were getting intents with out purchase. After we paid the terms changed and we didn't get what was paid for. After the money went through he tried to say he didn't say that but I asked him directly and he lied.
  
  Now when I go to cancel I cannot. They are trying to charge me for another year but I no longer use or want to use their service. They are threatening to send this to collection. Others have pointed out that when you try to cancel in the 60 day prior to year expiration you cannot which is true. This seems to be an intentional ploy to deceive.

  Business Response

  Date: 07/24/2024

  Hello, 
  
  Attached is a copy of your signed contract acknowledging that it does not include Buyer Intent. A notice to cancel your auto renewal was also sent 75 days prior to contract end and we did not receive a response. 

  Let us know if we can be of further assistance in making the most from your Seamless.AI account. 
  
  Success @ Seamless.AI 
  [email protected]

• Initial Complaint

  Date:04/11/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They did not provide any notification that I needed to cancel my subscription 60 days prior to the renewal date. I cancelled prior to the renewal date, yet they charged my credit card anyways.
  
  The demanded money for a service that I did not ask for and I did not want.

  Business Response

  Date: 01/03/2025

  Customer failed to provide 60 days notice on auto-renewal. Claims the auto-renewal is not in the contract or "buried" - as shown, you can see that it's the third provision on our standard contract that he signed. 

• Initial Complaint

  Date:03/28/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi I am filing a complaint against for there aggressive sales conduct. They said they are a great lead service and the product they provided was completely sub standard. In addition the salesman never told me that I was signing up for a recurring yearly contract., They have since threated me with sending my account to collection if I don't pay them $5,900. If you look at there reviews on line there are hundreds of complaints about how they operate. They have aggressive any sleazy business practices

  Business Response

  Date: 07/24/2024

  Customer willingly signed a 12 month agreement and was aware of the auto-renewal (written in the contract prior to signature and initialing - not hidden). Claim is that the platform didn't work, but we show over ******+ searches on the platform that suggests otherwise. We have since canceled this customer's renewal with no money currently due. 

  Business Response

  Date: 07/24/2024

  Dear customer - Your account was cancelled without any money owed. Wishing you the best. 

• Initial Complaint

  Date:03/14/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We agreed to use Seamless.ai sales data services at the end of 2021, for a one year agreement. In the summer of 2022, during a call with a Seamless rep, we shared our concerns that the data provided was inconsistent with the promises made - that it was vastly incorrect, and that we would like to cancel the contract barring any further updates to their services. The caller took note, and agreed.
  
  We then started receiving in January emails about an effort to collect payment for a 2nd year, while our services had already been disconnected. So keep in mind - we no longer were receiving services, yet they wanted to collect for a 2nd year nonetheless, which we did not agree to and which we expressly our discontent and sought attempt to resolution.
  
  They sent us in totality 10 emails, all of which we replied to saying that we disagreed with their standing and that we sought a resolution. We again pointed out that they were seeking to collect on services unprovided. They responded to one set of emails, and the responses came from an internal collections agent, who was fixated on solely collecting funds without acknowledging that they they were trying to make us pay for a full year of service (even after we said we wanted to disconnect) while we had no access for substantial period.
  
  Today, on Mar 14, 2024, we received an email from a collections agent threatening negative impact to our credit as a result of an illegal collections practice. We are seeking for this contract to be ended OR for the full year of services to be provided with the pre-understanding that there will be no year 3.
  
  While we are not seeking penalties, it should be noted that this is a violation of the consumer precedent laid by the Fair Debt Collection Practices Act of 2023, and that without resolution, we would be seeking a severe penalty as afforded to us.
  
  Thank you.

  Business Response

  Date: 01/03/2025

  Customer failed to provide 60 days notice on auto-renewal. The account was cancelled at the end of the 2nd year and they're no longer a customer . 

  Customer Answer

  Date: 01/03/2025

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 21435156
  
  I am rejecting this response because: 
  

  As written in multiple email responses to Seamless, we requested cancelation over the phone and it was their company that threatened legal action.

  
  Regards,
  
  ********** ******

• Initial Complaint

  Date:02/17/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 1, 2024 I was charged $1,320 for a subscription that I did not authorize. This charge was based on an auto-renewal that I was not aware of. When I became aware of the charge, I promptly requested (in writing) a refund for the full amount of the subscription. However, Seamless AI did not refund the charge, and although they did not issue the refund they actually locked me out of the account, downgrading the subscription to a "Free Account"??!! This is after deducting $1,320 from my bank account for a subscription dated from 2/1/2024 - 2/1/2025. This a fraudulent charge. I am demanding a full refund. Attached is documentation of the charge from my bank account and the message received when trying to login into Seamless to file an additional complaint. Please help. Thank you,

  Business Response

  Date: 02/28/2024

  This customer signed an annual agreement on 12/31/22 for a single Pro license of Seamless at a rate of  $110/mo, paid annually.  The amount charged at the time was $1,200 and the invoice cleared on 1/8/23.  The terms on the simple, 2 page order form (attached) state that the contract will automatically renew on the original purchase date, unless 60 days notice to non-renew is given.  The renewal was processed on 12/31/23 for $1,320 (includes a standard renewal fee escalator).  Despite clear renewal terms, the customer disputed the payment with their financial institution. Currently, there are 21 days remaining for the financial institution to evaluate the dispute.  Unfortunately, until the bank decides the outcome of this dispute, the customer's money is under the control of the financial institution, and we are unable to issue a refund. 
  
  To note: the customer was notified via email of the upcoming renewal and opened that email. (Deliverability report below) The renewal email restated the terms of the agreement, and the customer was given the date that they'd need to notify us by if they intended to non-renew.  No such notice was provided by the customer.  Additionally, the customer was also sent the notice of fee escalation. (See below)

  The customer lost access to Seamless once they disputed the funds, as the account is no longer considered "paid."

• Initial Complaint

  Date:02/07/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was duped into a year long commitment on the promise of the most accurate data for emails and phone numbers to companies across the US. Seamless AI sales teams promised that the use generative AI to get the most accurate and up to date information out there. Their data is full of false email addresses and phone numbers. Easily cross-referenced using other data providers. The rep hurried me into a contract after showing me a false demo of the product. My emails and calls for the last week have gone unanswered since requesting the cancelling and refund hours after using the product.

  Business Response

  Date: 01/03/2025

  Customer signed 12 month contract and requested a refund less than two weeks later. We refunded his account and he's no longer a customer.  Proof was sent to ********************.

  Customer Answer

  Date: 01/03/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  
  Regards,
  
  ********* *****