Complaints

This profile includes complaints for Seamless.AI's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Seamless.AI

  Columbus, OH 43235-6724

• 

  Seamless.AI

  7652 Sawmill Rd PMB 341 Dublin, OH 43016-9296

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/03/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In January 2023, I was being contacted via email, call, and text from a Seamless AI representative. He was professional enough that I considered speaking with him. Being in sales as well, I tend to look for pushy tactics and schemes which were not used in the beginning. This lead me to an open-mind about the service Seamless provides with their program.
  
  Promises of “real-time” data and ease of use sounded almost too good to be true, but would, in theory, have helped tremendously with prospecting.
  
  After using the program for a couple of weeks, I quickly found a flaw with the Salesforce integration. Because the company I work for conducts business internationally, we could not adapt, salesforce on a global level to select the United States as the “country” to allow for the integration. This is reason number one as to why this program cannot work for all.
  
  The second reason, and perhaps the most frustrating, is that of “real-time” and accurate reporting. Neither of these things are true. Places of work for leads were consistently outdated, as well as phone numbers and emails (which again, were promised as a lead detail and rarely provided).
  
  The cap of 1000 leads per day was never hit as I only used the program for a few weeks before realizing its unfortunate uselessness.
  
  After months of back and forth emails with conning reps, I am simply asking for a terminated contract and no further billing. This request acknowledges the restriction of access and use of the program, which I do not care to use and have not used in many months.
  
  This apparently ludicrous request has been met with constant hassling and threats of being sent to collections.
  
  This is no way to handle business nor customer dissatisfied with a program and service that is not fulfilling its guarantees and promises made during the sales process.
  
  I simply want out of the contract without any further financial payment as of my initial request.

  Customer Answer

  Date: 10/19/2023

  i. This is ******** ******, and I'm calling in regards to a complaint number, ********, again, ********. I had filed a complaint against a more seamless AI for not following through on their product promises, and you guys haven't gotten a response yet. I don't think you to the state gotten a response, but now they sent me to Collections wrongfully, so I'm just trying to get this resolved. And no one there is helping, so coming to you guys with it again. So, if someone could call me back, that'd be great. My cellphone number **************, again, *********. Thank you so much.

  Business Response

  Date: 01/03/2025

  Customer signed a 12 month agreement and stated that Seamless wasn't meeting her expectations and was cancelling immediately. This was 5 months after their contract started. They cancelled the card on the account at month 5 leaving a balance that was never paid or pursued further after a brief period of collections. 
  

• Initial Complaint

  Date:07/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was scammed into using Seamless.ai back in March with a promise of specific deliverables from their software. Everything they claimed the software could do in regards to my specific needs were a flat out lie. They have purposefully not answered my emails for weeks, sometimes months at a time when asking for help. Their team is completely unknowledgeable and has not once been able to help me in any way. I was told my subscription would be cancelled after MONTHS of complaints and uncommunicative back and forth, this was also a lie. They never canceled my subscription. After trying to then get ahold of someone AGAIN after weeks I was told by a manager that they would not cancel my account. I don't understand how such a criminal business is still allowed to operate. I will be filing a class action suit against them if a resolve is not met immediately. They should be ashamed of themselves.
  
  - Representative gave false information on numerous occasions
  - Seller falsely advertised services available
  - Services paid for were NOT rendered
  - Intentional halt of communication

  Business Response

  Date: 01/03/2025

  No longer a customer. Customer claims that support didn't reach out to help with onboarding for a month and a half. Our CRM shows she received her onboarding email less than 24hrs after signing her 12 month contract. Eventually, the customer cancelled her card, leaving a balance on her account of $591. We're no longer persuing any collections and this company is no longer a customer of ******************** 

• Initial Complaint

  Date:07/10/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I met with a Seamless Sales rep on 5/23/23. I told the sales rep that I was unable to afford a yearly subscription and asked about monthly to try it for 1-2 months, so that I could try to find a few clients and hopefully bring money into my business.
  
  The sales rep said they do offer monthly, which costs about 50% more. During the call I said that sounded good and he sent over the paperwork while we were on the call.
  
  After I received the paperwork, the sales rep encouraged me to sign it on the phone, while he spoke to me the entire time. I felt pressured to sign it and did not feel I was allowed time to review it. A deceiving and gross sales tactic. On the paperwork the term was actually a year. This was never mentioned or clarified, even though I stated I only wanted it for a month or two multiple times.
  
  I was misled into signing something that I explicitly stated I did not want and could not afford.
  
  When I asked for help on my issue, I was told I would have legal action taken against me and that the only resolution was that I pay them in full. I have not used the service at all since I found out that I was scammed into a year long subscription.
  
  The sales person intentionally misled me into thinking it was a monthly subscription, hurried me to sign a contract with a year long term, while knowing I was unable to afford it and did not want it.

  Customer Answer

  Date: 07/12/2023

  Hi there,

  
  

  I filed complaint ******** the other day.

  
  

  Since filing, the business has responded and resolved the issue that I was experiencing by closing the contract that had mistakenly been signed by me.

  
  

  Is there anything we can do to close this case? 

  
  

  Thanks,

  **** 

• Initial Complaint

  Date:04/26/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a software program to help me with my freight booking business to keep give info to contact certain people and the majority of the people I have contacted have no attachment to what I was trying to do and it’s not updated like they said it was and there charging me 100 dollars per month for a year and I’m not satisfied with it at all and it was a waist of money and no one is answering my emails or I can’t get ahold of anyone on the phone and I want a refund for the money I’ve spent and don’t want to do business with them anymore.

• Initial Complaint

  Date:04/13/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were under an annual contract with Seamless.AI for $3,000. As I was checking for something unrelated to our payment/invoicing/etc, I navigated to that section of our account and saw that we had been charged the $3000 for renewal with no advanced warning or notification that it was to occur. In fact I was planning on downgrading our account before the renewal as we have had staff leave and we no longer had the same need for the number of licenses. I attempted to contact Seamless.AI immediately to discuss the matter with someone, in hopes of reaching some kind of solution. I have since left two phone messages, sent two emails, and "chatted" with a staff member who assured me they would pass my complaint onto the billing team.
  
  We are a non-profit organization that serves people with disabilities. $3,000 is a lot of money in our budget and we were not intending to spend that much with the company this year. I have since cancelled our account and attempted to stop further payment, but am not confident that cancellation will be honored. I am attempting to recoup the $3000 we we charged with no warning or confirmation that was the amount we'd like to proceed with for another calendar year.

  Business Response

  Date: 09/25/2023

  Per business, this was taken care of directly with the customer.  

  Customer Answer

  Date: 09/25/2023

  It absolutely was not handled with me, the customer. My multiple attempts to contact the company to have a conversation were either ignored or directed to someone in a different department who couldn't help me, or I was told a manager/supervisor would contact me. I requested a partial or full refund and didn't receive as much as a conversation. 

  Business Response

  Date: 01/03/2025

  Customer's account auto-renewed as per the terms of the customer's contract with ********************. The account has run it's course after this and they're no longer a customer
  

  
  

• Initial Complaint

  Date:02/07/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a 1-year usage contract with the Seamless AI company, that ended on 11/4/2022. According to the contract I needed to inform them ahead of time to cancel the automatic renewal, which I communicated to them via their website. My AMEX card was then billed on 11/4/2022 for $2,567.90, representing a new year of service. I then filed an AMEX dispute and was credited for that amount. According to my discussion with ***** ****** of Seamless, the company wanted me to withdraw my complaint, and then after they were paid by Amex, they would refund me the amount paid. I did so, but I was never refunded the amount. According to Amex, this procedure did not sound normal, and they felt that a credit should have been made by Seamless. I am now left with no other recourse than to file a BBB complaint for these business practices, and to be hopefully credited for the charge in question. Additionally, my account has been inaccessible, so I have been unable to use the account (not that I want to at this point).

  Business Response

  Date: 09/25/2023

  Per the business, they won the dispute with *****  

  Customer Answer

  Date: 09/26/2023

  No, the matter was not resolved by **** - I was forced to pay for an additional year of service which I did not want or need. 

  Business Response

  Date: 01/03/2025

  Customer disputed the charge after failing to provide 60 day notice of cancellation. The dispute was won in Seamless.AI's favor. 
  
  This company is no longer a customer as the contract has run its course 
  

  
  

• Initial Complaint

  Date:01/25/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I needed detailed contact data for just ONE city in the Los Angeles area. The City Hall directory has limited details on 3500 REGISTERED businesses in the city.
  
  A Seamless.ai rep called to explain the platform, and my needs. I then got passed on to ***** ****** who 'interviewed' me in detail to ensure Seamless.ai was a fitting solution to my needs.
  
  The next day I jumped on the platform to begin but I could not understand why so few companies showed up. A tech pulled the list for me. LESS THAN 200. I was given a list with LESS than 200 and only a handful of those had emails.
  
  I immediately asked the person who sold it to me, just a day prior, for a refund since their product does NOT fit my needs.
  
  I have been chasing help from Seamless.ai for THREE weeks. I get different company representatives emailing me to remind me of the iron-clad contract I signed. A manager finally emailed an absolute NO to a refund. I explained that the 'contract' was for a service that I DID NOT receive, contacts for businesses in my city.
  
  In EVERY email and call I clarify the issue "my city has 3500 businesses and your promise was to provide contacts for them. Your system has less than 200" .... THEY ALL ACKNOWLEDGE THAT 200 CONTACTS IS THE MOST THEY HAVE FOR ME.
  
  We are in the 4th week (January 25th), and MANAGER ****** ******* is not replying to countless messages from me REexplaining that their system is flawed and I was indeed NOT provided with the service promised.
  
  This is how badly the Seamless.ai platform performs; I bought a list that has INDEPTH data for 2000 contacts IN MY CITY for a TOTAL of $260.
  
  Their iron-clad contract is fitting for someone with buyer's remorse. NOT ME. The platform did not provide ANY benefit and it is not any fault of my own.
  
  After seeing their BBB history, I listed the government consumer agencies I will be reporting them to, but they do not care.
  
  I am asking the BBB to help with ending their unfair contract and refund my payment.

• Initial Complaint

  Date:12/30/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was originally approached to purchase this software for my company. I stated to the sales rep many times that I would like to try the service out for a month and if I liked it I would continue my subscription. After trying to get me to agree to a one year term, I again rejected the idea. Then I was met w/ a 3 month option that I again rejected. Finally after speaking w/ the salesman and him speaking to his manager I was offered a month to month with the ability to cancel. So I accepted it, not realizing that the documents they sent were for a 1 year term. When I tried to cancel after the 1st month, due to it not being a fit for my company, I got no contact from the sales rep when I emailed and called them. They did not respond to my inquiries until after they billed me again and I started sending multiple emails daily to their support. Finally they responded telling me they only have 1 year contracts. I requested that they review the recording of the call to see that I was improperly led down a path to buy when truths were not being told. They told me they'd follow up and didn't until they took a 3rd payment. I continued to request to pull the tape so they could hear how I was promised one thing and something else was delivered. This company's ethics are far from good. This could have been quickly resolved by reviewing the recording but instead they kept charging me for a total of 6 months and on-going to where I have to dispute this with my credit card company who looked at the contract and didn't block their charges. The problem isn't the contract it's what I was advised before I signed the contract. I was misled from the very beginning. I would never recommend or do business with this company and will continue to advocate for consumer protection by reporting companies such at this one.

• Initial Complaint

  Date:12/06/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As with other complaints, Seamless.AI is violating NY state law by refusing to acknowledge that I have cancelled my account and continues to attempt to bill my credit cards despite numerous communications to the contrary. We signed up for a one-year contract with Seamless.AI beginning December 2020. We found their software to be less useful than expected and their promised service and support to be inadequate. As a result we opted to not renew for another 2 months. In violation of NY state law which requires advance notice of billing and easy clear opt-out protocols, Seamless charged our credit card for another year at $3564. After furious attempts to contact the company directly which resulted in no response, I alerted our bank to dispute the charge. It took several months and an explanation of NY law but eventually the charge was reversed. To my absolute shock, Seamless has now attempted to charge us again (December 1, 2022!) a full year after this debacle. Fortunately I had alerted my credit card providers to deny any charge from Seamless so they have been denied another fraudulent charge. I am attaching a summary from LAST YEAR and I remain shocked that they are attempting to collect for services not provided, not utilized and not wanted again this year!

• Initial Complaint

  Date:11/16/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed a 1-year service contract in October 2021. It was not set to renew. I have reached out several times to confirm that my contract would cancel at the end of the term, and was told that someone would get back to me. They have a 60-day notice policy, and I attempted several times before that window to terminate service. I received an email on 10/18/2022 from ****** *****, a Customer Success Manager stating that the subscription was set to end on 9/30/2023. This is absolutely incorrect, and I responded to the email that day. I have received no response. I have reached out to customer service about a month ago and was told that someone would contact me; that has not happened. I got an email this week stating that they are processing my card for another month of service, and I responded to it saying I would not pay, have not been using the service. I have received no response from that either. I am disputing the transaction with my bank and will take care of it on my end but this seems predatory and intentional.
  
  I would appreciate any help or guidance you can give me, thank you for your time.
  - **** *****

  Business Response

  Date: 09/25/2023

  Business stated this has been taken care of with the consumer.

  Customer Answer

  Date: 09/25/2023

  I do not consider this resolved. I reached out to them almost a full year ago to fix the billing problem and they never helped me, and tried to continue to charge my card as well. I had to to put a stop payment on the with my bank. They never helped close the account, stop billing, or respond to my messages. They submitted this as "resolved" because 9/30 is the end of the second full year of a service that I wanted to cancel and they tried to trap me into. They are fraudulent and dishonest, they took absolutely no steps to remedy the problem and are just looking to close the case. I am not happy about this.

  Business Response

  Date: 01/03/2025

  This customer was never able to show that they sent 60 days notice on their renewal. After the account auto-renewed as per their contract terms, they cancelled their credit card 2 months into the following contract period. The remainder is uncollectable and written off. They are no longer a customer 

  Customer Answer

  Date: 01/13/2025

  
  ---------- Forwarded message ---------
  From: **** ***** <*****************************>
  Date: Fri, Jan 10, 2025 at 12:26 PM
  Subject: Complaint 18411828
  To: <**********************************************************************************************>
  
  
  Good morning. 
  
  I did not respond in time to the message and the complaint was closed. This matter is not resolved. I have pasted below the companys response. 
  
  MESSAGE FROM BUSINESS:
  
  This customer was never able to show that they sent 60 days notice on their renewal. After the account auto-renewed as per their contract terms, they cancelled their credit card 2 months into the following contract period. The remainder is uncollectable and written off. They are no longer a customer
  
  
  This is untrue. In my original complaint I filed, and in this email as well, I have stated that company is dishonest and predatory in their cancellation policy. They would not respond to me to confirm my cancellation, even though I had a phone call with one of their representatives in the time period and never got back to me. 
  
  This company scams people with their cancellation policy and should absolutely be on your radar. I wish to keep this complaint open.