Complaints

This profile includes complaints for Seamless.AI's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Seamless.AI

  Columbus, OH 43235-6724

• 

  Seamless.AI

  7652 Sawmill Rd PMB 341 Dublin, OH 43016-9296

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/25/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Seamless.AI is a SCAM! I paid $1,300 upfront to gain access. They did not provide what they said they did. I attempted to cancel my account twice. On Sept 15, 2023, I exchanged emails and spoke with customer service but they did not cancel my account. On Dec 12, 2023, I attempted to cancel my subscription again. This time, I did not eve receive a response from them. They charged my debit card a $1,197.10 renewal fee. I am 67 years old and run a non-profit. I was assured by the agent who signed me up that this would be a great investment for someone like me. However, their customer service has proven to be awful. After speaking to son, he did some research and discovered others who had been scammed by this company. As a senior citizen, it pains me to know that there are companies out there who take advantage of their customers.

  Business Response

  Date: 01/03/2025

  Customer failed to provide 60 day notice prior to auto renewal. They ended up disputing with their bank and winning. The auto-renewed charge was refunded to their account. Documentation was provided to BBB.

• Initial Complaint

  Date:01/05/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The problem is that I was flat out lied to by my sales representative. My sales representative told me that this product would search the internet and scrub for names, emails and phone numbers of potential prospects that were looking for my services. The same day that I completed the training, my trainer made me aware that the software does not work for my industry. She was even surprised to find out that it did not work. She was new to her position and told me that she would call me once she tried to figure out the details. She later called me back and told me that my industry had not been configured into the software and it would take six months to a year to get the softwared changed. After that point, I requested a refund and could not reach anyone for 4 to 5 months. Oneday, I got a call from Seamless.Ai asking me to upgrade and that was the last I heard from the company. This company is dishonest and takes advantage of people looking to increase their sales with what they believe to be a cutting edge way of getting hot leads. DO NOT purchase anything from this company or you will be simply making a donation. They have not done one thing that was promised before they got my money. The sales representative was so dishonest in our transactions and have not retirned a phone call since he made the sale. He promised me everything and delivered nothing.
  
  I am so disappointed in this company because they cheat alot of honest people out of their hard earned money and have no intentions of ever delivering anything. I was very difficult for me to raise the money to purchase this software and I am still making payments on a promise undelivered. I obligated myself under good faith to resume my payments to my creditors eventhough I got nothing in return. I wish I had given the money to a charity and at least I would have felt good about giving the money away.

  Business Response

  Date: 01/03/2025

  Customer signed and paid for their 12 month contract and then wanted to cancel before the end of the contract. They're no longer a customer

• Initial Complaint

  Date:11/15/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After multiple aggressive and unprofessional collection notices and threats of legal action, I notified seamless.ai that I no longer wanted to work with them and that I no longer needed the subscription to their site. I was then told I had no option because I had to provide them with a written notice 60 days prior to the renewal, of which there was no advance notification. They are claiming I must continue to pay more than $200 per month for a subscription that I no longer need and automatically locked me into a full year of services. This is an unfair business practice, intended to lock people into a long-term rate without the ability to cancel when services are no longer needed.

  Business Response

  Date: 01/03/2025

  Customer failed to provide 60 day notice prior to auto renewal. After the auto-renewal he cancelled his card and paid only 3 out of the 12 months of their auto-renewal. They're no longer a customer and we wrote the remainder of payments off  

• Initial Complaint

  Date:11/06/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In April 2022, we were contacted by Seamless.AI regarding their Internet based search engine for sales lead generation. The benefits were discussed back and forth with their agent, **** ******, resulting in our purchase of a one-year subscription sometime in May. The purchase was made with a company check in the full amount of $2,964.
  
  We did not fully utilize the service given a large workload from referrals and sent out approximately four mailings based upon the leads generated by Seamless. We were never able to track any new business back to any of the Seamless leads although we felt it was a useful resource. We stopped using seamless in early 2023 and informed their representative, **** ******, that we would not renew the subscription until likely later in the year.
  
  Their response was to reduce the price of the service significantly, but since we had too much work to consider any new projects, we declined. **** ****** then, in his email of 3/22/23, suggested a more limited subscription yielding less results per month for approximately $1,700. We again explained our busy schedule and said we would likely renew our subscription in the fall, but not then.
  
  Some months later, we began receiving delinquent invoices from Seamless for a full subscription service we neither ordered, requested, nor used in any way. We notified our Seamless agent **** ****** to this error but continued to receive regular delinquent notices. Months ago, we began receiving threatening letters from a collection agency retained by Seamless, which continue to this day.
  
  We have notified both Seamless and the collection agency, Altus, and to their representative making the demands, ***** ********* to the facts of this matter and that no legitimate invoice for services exists, but our explanations have been ignored. In the most recent threats from the collection agency, Altus, they have reduced their demands if we agree to an immediate settlement.
  
  Sincerely,
  
  ******* ******, ********

  Business Response

  Date: 01/03/2025

  Customer failed to provide 60 day notive prior to auto renewal. After the auto renewal, the customer said he was too busy and wanted to cancel after the fact. After a lengthy attempt at collecting the money for auto-renewal, we ceased collection efforts and they're no longer a client and didn't have to pay for the additional year

• Initial Complaint

  Date:10/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company, said they could give me the name of anyonyone. Who googles credit card processing or anything to do with wanting credit card processing. IN the last week. They would give me the actual name of the person and the company name. Up to 1000 leads per week. That if i wanted to cancel in the first month. I would get my money back. And would be out of the contract of one year. We started calling the list. 3 girls for the first two days. No one was interested. I called them back explaining. They gave me the wrong list. They ran me around. Went back and tried for the next 3 days. And asking the people if they went on google. And looked up credit card anything. They all said no. We finished the 1000 calls. No one said they were interested or looked up on google. I then called back and ask to cancel. They said i had to talk to a lady named ********. Who wasnt in. Called back everyday for a week. When we finally talked to ********. She said we were past our one month. And we would have to finish the contract. Fraud in every way!!

  Business Response

  Date: 01/03/2025

  Customer signed a 12 month contract and then only made 3 monthly payments after claiming we were a scam. They're no longer a customer and we ended the subscription after failed collections efforts. 

• Initial Complaint

  Date:10/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  SEAMLESS AI, a company that sells leads (email addresses, phone numbers, contact names etc) for marketing did not render services as advertised or promised, and I am requiring a full refund of the total amount spent ($2127.35), as well as a cancellation of our one-year contract.
  Explanation:
  
  From the beginning, this service had many problems. But, ultimately the “verified” data they found for me proved to be incorrect information that resulted in my email addresses getting flagged for “undeliverable” and “ invalid” contact information. This fact, in turn, resulted in me having to pay money to purchase more email addresses, and re-start my marketing several times. This cost me opportunity and time, as my new email addresses needed to be “warmed -up” (used for a while), before I can send out to my potential customers. SEAMLESS AI cost me more money and time in other ways explained below:
  Even though I have high-speed internet, this service takes hours to complete the task of lead generation per day (cuts deep into my work time)
  When I pull the leads, often only 10-50% of them have email addresses.
  At best, 50% of those emails make it through validation. ( which translates to 5-25% of total leads found that contain actual email addresses/contact information).
  Of that 5-25% that pass through validation, the contact information is often still inaccurate. They are selling me bad data. (and, I’m paying again for it with having to purchase new email addresses etc.)
  SEAMLESS often tells me that I have “hit my quota” for days when I’ve not pulled any leads at all, and doesn't roll over the availability of contacts. So I have lost days of being able to pull data because the service is telling me that I don’t even have access.
  
  When a service doesn’t work, you shouldn’t have to pay for it. You definitely shouldn’t have to pay thousands of dollars to stop receiving bad data.
  
  Contact log with SEAMLESS AI and more details attached.

  Business Response

  Date: 01/03/2025

  Customer failed to provide 60 day notice prior to auto renewal. He never paid and we ceased any collection efforts.

• Initial Complaint

  Date:10/05/2023

  Type:Customer Service Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a 1 year subscription for service and paid for the 1 year. We canceled the service with the sales rep the same week we ordered so it would not autorenew. The year passed and they cahrged our card again. We called and explained and the sales rep was no longer with them and said they would not refund. That the sales person did not leave them a note. I asked them to reach out to the sales person and they would not do that.

  Business Response

  Date: 01/03/2025

  Customer failed to provide 60 day notice prior to auto renewal and disputed the charge with his bank and lost. He went through with the renewal and as of today, he's no longer a customer. 

  Customer Answer

  Date: 01/03/2025

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 20699726
  
  I am rejecting this response because: 
  

  Rugged Telemetry Agreed to a 1 year deal with Seamless.AI.    ***** **** was the account manager on our account and we paid for the 1 year.  The same month that we signed up for the service we canceled the renewal at made it clear to ***** who said it would not renew.  1 year later we were charged a renewal.  The same day they charged we contacted them to let seamless.ai we did not renew and they refused to give a credit..  ***** **** left the compnay so they would not honor the fact that we canceled the renewal.  
  

  
  Regards,
  
  ***** *********

  Customer Answer

  Date: 01/06/2025

  The cancellation was done by ***** Hill  - Account Executive ******************** - This was done on the phone and on the meeting message board where we requested cancellation ( So this would have to come from seamless,ai )  ***** has also attested to this we offered to set up a call with ************ and ***** who was the seamless.AI account executive that did the cancellation.  That offer still stands, seamless.ai is not an ethical business they are trying to hide behind the fact that ***** **** never followed through to cancel and say that is the fault of Rugged Telemetry.  If your employee a representative of your organizations says yes we will cancel the renewal im not sure what else they want.    Seamless.AI refused.  Seamless.AI has the entire email string from the day they charged our account and we pointed out that we only agreed to 1 year and paid for it and we canceled the same month we signed up. 

  Customer Answer

  Date: 01/06/2025

  The cancellation was done by ***** Hill  - Account Executive ******************** -This was done on the phone and on the meeting message board where we requested cancellation ( So this would have to come from seamless,ai )  ***** has also attested to this we offered to set up a call with ************ and ***** who was the seamless.AI account executive that did the cancellation.  That offer still stands, seamless.ai is not an ethical business they are trying to hide behind the fact that ***** **** never followed through to cancel and say that is the fault of Rugged Telemetry.  If your employee a representative of your organizations says yes we will cancel the renewal im not sure what else they want.    Seamless.AI refused.  Seamless.AI has the entire email string from the day they charged our account and we pointed out that we only agreed to 1 year and paid for it and we canceled the same month we signed up. 

  Customer Answer

  Date: 01/06/2025

  *********

  The cancellation was done with the seamless.ai account executive ***** **** on a webcall and in the online meeting chat.  I do not have access to that it was a meeting hosted by seamless.ai.  ***** **** confirmed this during the dispute and he worked for seamless.ai.  This is what they do.. They are only showing the initial contract which we paid for and not the fact that we canceled with out account executive.  Im not sure what else I can provide you besides getting on a call with ***** ****.   If you look through the email chain we brought this to their attention as soon as they charged our card.   They do not operate with integrity and I assume this is catching up with them..

  Sincerely,

  *****

   

• Initial Complaint

  Date:09/06/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Without any notification, 14 days or less before my credit card is to be billed on September 8,2023 , they increased my annual pricing by 10%. I am a sole proprietor and did not budget for a price increase. I have a specially negotiated contract that was put in place in 2020 and signed off by three executives that was specific to me.
  
  I went into my account about two weeks ago and saw the price increase and contacted them:
  
  From: **** *****
  Sent: Monday, August 28, 2023 4:17 PM
  To: ****** company.com
  Subject: Seamless.AI Billing Question
  
  Hi ******,
  
  Thank you for reaching out! I understand your concern about the pending price increase. Seamless AI has maintained your legacy rate since Sep 2020 while continuously improving our platform and integrations. We are committed to providing quality data, and as a result, we will be implementing a 10% rate increase upon renewal. I'd be more than happy to schedule a quick Zoom meeting to discuss this further.
  
  While I understand that, shouldn't that have been communicated prior to the lock in for the next year which would have provided me the opportunity to cancel? Not eight days before renewal?
  
  I will not cancel, but find that to be not a good practice. Also, the email I received in February assured me that I would be held to my contracted rate ongoing - so that is not being honored? (see below).
  
  From: Seamless.AI Billing Support
  Sent: Wednesday, February 1, 2023 6:30 PM
  To: ****** company.com
  Subject: Re: Contract and Pricing Issues: Magnus Marketing Group
  
  Hi ******,
  
  Thank you for reaching out to Seamless.AI Billing Support. I am terribly sorry for the hiccup, and I can confirm this has been corrected on the back end. Your account price will remain the same at 1 annual term license in the amount of $specially negoitated price.
  
  Please let me know if you have any additional billing questions, and I hope you have a great day!
  
  Best,
  
  ******, Senior Billing Support Coordinator
  ****************************
  
  (They tried to jack my rate in February to $1500 without notice and agreed I had a contracted rate).
  
  I was not notified of the price increase before the July lock-in period and was assured my pricing rate- specially negotiated would remain in effect. They are not honoring the agreement. I want my billing to be the contracted rate agreed to originally (it is not "legacy pricing")
  
  I do not want to cancel the service. I want them to honor the agreed contracted price.

  Business Response

  Date: 01/03/2025

  Customer disputed an rate increase along with all other customers (as per our terms) which added $120 annually to her annual contract and renewal. After going back and forth, we refunded the $120. ***** screenshot shared with BBB.

  Customer Answer

  Date: 01/04/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.

  They ultimately did make good on the contract promise and even extended the special promised rate. However, I can't say that it was an easy process, but they were willing to honor the contract and work with me. 
  
  Regards,
  
  ****** *********

• Initial Complaint

  Date:08/17/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  July 14th 2023
  
  *** ******* contacted me to complete presentation of Seamless AI system. In conversation prior to this presentation and afterwards I explained to him I'm already using Coldlytics for lead generation.
  
  I expressed to him that I needed time to make final decision on going forward with Seamless AI.
  
  He insisted that I can place a credit card on file to hold my spot to get their special offer.
  I resisted to placing my credit card on file until I do some research on Seamless AI company.
  
  He said I could write in the word "invoice" on paperwork to hold the offer until I make decision.
  
  I followed his instructions to sign off on docusign documents with the word "invoice" written on the line for "form of payment".
  
  I then proceeded to lookup reviews of company and discovered several negative reviews concerning client getting poor leads from their system, unable to contact customer service line, and charging credit cards automatically after written stop service letters.
  
  After reviewing the info I concluded that I will stay with Coldlytics to aviod these pitfalls going forward.
  
  I then short after received email stating I have not paid invoice. I explained to them I will not be moving forward with their service (at this point I have not given this company any credit card info, nor agreed to move forward with their service).
  
  *** ******* insisted I must pay due to signing contract. I was unaware I was locked into a 1 year contract.
  
  This is first expereince where a company sign you into a binding contract with no payment, no credit card info, and no verbal affirmation that the prospect is 100% moving forward with them.
  
  This seem like predatory actions and I need the contract voided immediately!
  
  Thank you to whom this may concern for helping resolve this issue.
  
  Best Regards,
  
  **** *******

  Business Response

  Date: 01/03/2025

  Customer signed a 12 month contract and never paid us. 

• Initial Complaint

  Date:08/16/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  June 15, 2023 I was charged $1891.89 for a service I have not used in months. It took me over a week to hear back from customer service when I explained I needed to cancel I wanted a refund of the money that I was charged for services I had not been using and do not intend to use. My initial contact with customer service was on August 3rd and I made several additional attempts to contact via their website contact form and calling their main number over the next week until finally hearing back on Friday August 11. I was then told I would hear back on Monday August 14. On Tuesday August 15 hearing nothing back I sent a reply by email inquiring about the case. On Wednesday August 16 I received a reply they would not be refunding my money.
  
  I see that I am not alone in having negative business interactions with this business. I would advise anyone considering doing business with them not to.

  Business Response

  Date: 01/06/2025

  Customer failed to provide 60 days notice and claims he never signed a contract agreeing to those terms.  Please see attached contract.

  Customer Answer

  Date: 01/06/2025

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 20479484
  
  I am rejecting this response because: they should have made this 60 day window explicit in the sign up process.  They buried it in the agreement and used it as a weapon against me.  I feel this company has abusive sales practices.  They know it is predatory, they persist and look what did it take them over a year and a half to respond?  They do not care about their customers nor their own reputation.  They burn through staff and customers just as fast as they can to grab as much cash as possible.
  
  Regards,
  
  ****** ****