Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/24/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I accept the business's response to resolve this complaint. The company just sent a response stating I was in fact told they would send the 6 months worth of medication and they are now going to send it. Thank you for helping me navigate this issue.
  
  
  
  Regards,
  
  
  
  ******** ******

  Business Response

  Date: 04/25/2025

  Thank you for bringing this situation to our attention. We apologize for the issues the patient has experienced and have reached out directly via their email of record with Ivim. A full option for resolution was provided, we look forward to communicating with this patient to help with any further assistance. 

• Initial Complaint

  Date:04/22/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a 3-month jumpstart program from IVIM Health on March 31st. I received three 1 mg vials of semaglutide, totaling 3 mg of medication. However, their prescription instructs me to take 0.25 mg for 4 weeks, then 0.5 mg for 4 weeks, and finally 1 mg for 4 weeks, which would require a total of 7 mg.
  
  Problem #1: I only received 3 mg of semaglutide, which is not enough for the prescribed 3-month course. (This is now irrelevant as the medication isn't effective.)
  
  Problem #2: The semaglutide was mixed with B12, which I did not request. (This is also irrelevant now due to the lack of effectiveness.)
  
  Problem #3: Their product is ineffective. I experienced zero side effects, no weight loss or appetite suppression; in fact, I gained weight while taking it. I used semaglutide from another company in March and can clearly feel the difference. This product feels like injecting water mixed with B12. I have already returned to my previous provider and can attest to the effectiveness of their semaglutide at the same dosage, even after just one injection.
  
  I contacted IVIM Health to return the remaining vials and request a refund, but they refused because I had opened one vial. I don't believe this is fair. I only opened one vial, and how was I to determine the product's effectiveness without trying it? I am requesting a full refund, to cancel my membership and will gladly ship all the vials back to them.

  Business Response

  Date: 04/23/2025

  Thank you for bringing this situation to our attention. We apologize for the issues the patient has experienced and have reached out directly via their email of record with Ivim. We look forward to communicating with this patient to help with any further assistance.

• Initial Complaint

  Date:04/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3-10-25 I had an appointment with the ** to change from *********** to tirzepatide. The ** said she would write the prescription for 10 mg starting and taper up to 15 mg. The ** sent the script/invoice same day. I bought the 6 month supply for 1194 the same day. When I received the medication on 3-14, I received 3 months of 10 mg. I immediately emailed customer service that it wasnt the correct dose and was supposed to taper up to 15 mg. **************** said they were fixing the problem and got the new order of medication sent out. When I received the new order on 3-23, it was exactly the same as the last, 10 mg with no taper. I reached out again and customer service said I had to meet with the doctor again. I met with the ** and she said the note put in by the previous ** did confirm it was supposed to be 10 mg and taper up to 15 mg. IVIM Health said I could not have a copy of my medical note. I reached out again and now they are telling me that I chose 10 mg for the whole 6 months and would have to pay extra if they could even change it. The prescriber is the one who wrote the prescription for that dose, I did not choose that. Im not sure why the prescriber would write for a dose that was not discussed. The 10 mg dose does not work and now I am out of 1194 plus the monthly *****. I am asking for a refund since the medication is not what was discussed with the provider and does not work.

  Business Response

  Date: 04/04/2025

  Thank you for bringing this situation to our attention. We apologize for the issues the patient has experienced and have reached out directly via their email of record with Ivim. A refund has been offered as a resolution, we look forward to communicating with this patient to help with any further assistance.

• Initial Complaint

  Date:03/29/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They literally left me without medication for WEEKS because they shipped to the wrong address and refused to address it until well after I was out of medication. I was told I would be contacted by pharmacy deparment. Waited a week without medication, nothing. Called several times to be on hold for 45 minutes and the have the phone hung up.

  Business Response

  Date: 03/31/2025

  Thank you for bringing this situation to our attention. We apologize for the issues the patient has experienced and have reached out directly via their email of record with Ivim. A resolution has been provided, we look forward to communicating with this patient to help with any further assistance. 

• Initial Complaint

  Date:03/27/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: 
  
  
  
  Regards,
  
  
  
  **** *********

  Business Response

  Date: 03/28/2025

  Thank you for bringing this situation to our attention. We apologize for the issues the patient has experienced and have reached out directly via their email of record with Ivim. To clarify, a thorough internal review of patient communications show no history or mention of efficacy concerns with any received medications.
  
  The customer received the medication that the customer ordered - a 6-month supply. Our repeated attempts to resolve this matter with the customer appear to be unsatisfactory to the customer. We apologize for the apparent misunderstanding and that result. Our resolution is consistent with the refund policy that customers agree to at checkout before placing their orders, and which is also available on our public website.

• Initial Complaint

  Date:03/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  the time to be available should be before a complaint is made. In 3 months I paid for a service that was not available, hard to navigate and the medicine provide was questionable due to its lack of effectiveness. I am not the only consumer with the same complaints. 

  
  
  
  Regards,
  
  
  
  ***** *********

  Business Response

  Date: 03/21/2025

  Thank you for bringing this situation to our attention. We apologize for the issues the patient has experienced and have reached out directly via their email of record with Ivim. To clarify, patient communications were responded to within one business day in this situation, and the Ivim team was able to provide thorough answers. The path to resolution provided has not yet been initiated by the patient. We look forward to communicating with this patient to help with any further assistance.

  Business Response

  Date: 03/28/2025

  To restate, patient communications were responded to within one business day in this situation, and the Ivim team was able to provide thorough answers. The path to resolution provided was posed to the patient, and the patient has not taken those steps. Immediately upon receiving the original BBB complaint, outreach was made and the patient did not respond to direct outreach via their email of record with Ivim.

  The customer received the medication that the customer ordered - a 3 month supply, and did not reach out to Ivim support until the end of the medication plan. Our repeated attempts to resolve this matter with the customer appear to be unsatisfactory to the customer. Our resolution is consistent with the refund policy that customers agree to at checkout before placing their orders, and which is also available on our public website.

  Customer Answer

  Date: 03/28/2025

  
  
  Again, the time to be available and provide the service that was intended would be during the period in question. 
  The product they sent was ineffective and concerning now that I’m receiving it from a different provider and its effects were immediate. 
  if I could pay to test what was sent to me, I would because I believe it’s nothing but saline.

  Regards,

  
  ***** *********

• Initial Complaint

  Date:03/19/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a terzepatide compounded product and less than 24 hours later I was told that I could not cancel the order which was for $1197. I ordered the wrong medication and they would not accept a cancellation or refund. I was also not able to cancel my subscription fee which is 74./month.

  Business Response

  Date: 03/20/2025

  Thank you for bringing this situation to our attention. We apologize for the issues the patient has experienced and have reached out directly via their email of record with Ivim. We look forward to communicating with this patient to help with any further assistance. 

• Initial Complaint

  Date:03/19/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ***********: they made no efforts to rectify or make the customers satisfied. They don’t care about retention. Once you come to them with a complaint they give you an oh well attitude, because they already have the money. I will take the medication to an outside lab and have them check to see if it’s what they say it is. Then I’m going to make sure my supporters know that this company only cares about money and to spend there hard earned money else where.
  
  
  
  Regards,
  
  
  
  ******* **********

  Business Response

  Date: 03/19/2025

  Thank you for bringing this situation to our attention. We apologize for the issues the patient has experienced and have reached out directly via their email of record with Ivim. We look forward to communicating with this patient to help with any further assistance. 

• Initial Complaint

  Date:03/18/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  
  Regards,
  
  ****** *****

  Business Response

  Date: 03/18/2025

  Thank you for bringing this situation to our attention. We apologize for the issues the patient has experienced and have reached out directly via their email of record with Ivim. A full refund was provided as a resolution, we look forward to communicating with this patient to help with any further assistance.