Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/02/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I click on the link that was sent to me from the company, IVIM as of yesterday it is completely empty. There is nothing there and nothing happens. This is the Customer Service that I have received from this company for the last two weeks.

  when I click on the link that was sent to me from the company, IVIM as of yesterday it is completely empty. There is nothing there and nothing happens. This is the customer service that I have received from this company for the last two weeks after sending a complaint through the Better Business Bureau Yesterday and instantly receiving something from IV I'm, Still the link doesn’t even work. It takes me literally to a page where I sign in and then the next page is completely empty and nothing happens.

  
  Regards,
  
  
  
  **** ******

  rtal and it keeps sending me messages saying something is wrong or that I am unable to make an appointment
  
  I have not been without the medication for two weeks and still today I was told I had an 11:15 AM appointment via text.

  Nobody reached out to me and I never received an email. It is now 12:42 PM and still nobody has reached out to me. This has been the absolute worst Customer Service I have ever had.
  
  

  Business Response

  Date: 06/02/2025

  Thank you for bringing this situation to our attention. We apologize for the issues the patient has experienced and have reached out directly via their email of record with Ivim with a resolution.

  Business Response

  Date: 06/09/2025

  We apologize for the issues the patient has experienced and have ongoing communication via their email of record with Ivim. A refund has been offered as a resolution, we look forward to communicating with this patient to help with any further assistance. 

  Business Response

  Date: 06/11/2025

  Thank you for bringing this situation to our attention. We apologize for the issues the patient has experienced and have reached out directly via their email of record with Ivim. This patient's concern has been addressed and a resolution has been reached. 

  Customer Answer

  Date: 06/11/2025

  ******
  
  
  
  I accept the business's response to resolve this complaint.
  
  
  
  Regards,
  
  
  
  **** ******

• Initial Complaint

  Date:06/02/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   Hi, my name is ***** ***** *******, the complaint number is *********. I am calling to let you know that the company took care of the complaint and refunded me my money. Thank you very much. If you need to reach me, my number is ###-###-####. Thank you. from her suggested pharmacy... The first shot I took on a lower dose than what I was getting from IVIM I could feel the difference..

  I feel that this company is a scam because every time I've talked to a provider they have told me. Oh no it's just because your body's used to it. You have to readjust and get back up to dose... And when I've tried to cancel I was told I could not cancel until June but now I have sent emails and called and can't get anybody to respond to me

  Business Response

  Date: 06/02/2025

  Thank you for bringing this situation to our attention. We apologize for the issues the patient has experienced and have reached out directly via their email of record with Ivim. A refund has been offered as a resolution, we look forward to communicating with this patient to help with any further assistance.

• Initial Complaint

  Date:06/01/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/18/25 I paid $800 for an order that I had no info on. IVIM is so vague about what your ordering. This whole experience was horrible.

  This was my second time ordering from them. I obviously had more questions about my updated medication. They scheduled me with a "nurse" as they should, but the nurse was in a hurry. She said her camera wasn't working so I could just talk and she'll continue the appt with no video.

  Excuse me!? What kind of service is this? I don't know who was prescribing that medication. She made me feel so uncomfortable and when asked questions she said everything will be sent. I reached out and told them about it through ivim msgs. They offered a new appt. I decided to cancel and they said that its been "filled" which is bs because I had an "able to find status" for two weeks.

  I asked for a refund about 5 more times. I received the med (Which I still have, unopened, untouched and in its foam box). Then they want to charge me $100 to get a refund on med I haven't received (last 3 month).

  Their membership is c*** You get nothing out of it. I learned that the first time around. Trying to get a refund/ trying to speak to someone at customer service has been the only reason I've been on the app. Then they want to charge me after the "free" first month.

  This is one huge scam that I hope someone can fight.

  $800 is a lot for me. I wanted to get back on track for health reasons and now I'm just trying to catch up. I can send back the brand new med. Thinking I'd inject medication prescribed by who knows what "nurse" into my body is beyond wild to me! Let's do better.

  Business Response

  Date: 06/02/2025

  Thank you for bringing this situation to our attention. We apologize for the issues the patient has experienced and have reached out directly via their email of record with Ivim. The maximum refund allowable has been offered as a resolution, we look forward to communicating with this patient to help with any further assistance. 

• Initial Complaint

  Date:05/30/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 6 months worth of medication and they sent me half filled vials that dont have enough of the meds to provide for 4 weeks as they promised. They are impossible to get a hold of and trying to communicate is hard.

  I placed and order with this company for 6 months worth of medicine. What they sent me does not cover the 6 months. At the most it covers 2 months. I have tried to explain how much medicine I am able to get out of each vial, but they go back and tell me Im wrong. I dont know how I can be wrong when I am the one preparing the medicine. I paid not only nearly 900 for six months worth of meds, I also pay a monthly subscription fee of $75.
  
  
  

  Business Response

  Date: 06/02/2025

  Thank you for bringing this situation to our attention. We apologize for the issues the patient has experienced and have reached out directly via their email of record with Ivim. We look forward to communicating with this patient to help with any further assistance. 

• Initial Complaint

  Date:05/29/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  
  Regards,
  
  ******** *******scription ended and I do not wanna have to pay them for June and July and my membership fee since they never gave me a membership to begin with! As shown there is a list of things they provide and ive not been able to access ANY of the provisions.

   

  Business Response

  Date: 05/30/2025

  Thank you for bringing this situation to our attention. We apologize for the issues the patient has experienced and have reached out directly via their email of record with Ivim. To clarify, a thorough internal review of patient communications show a history of repeated attempts to help. The customer received the medication that the customer ordered in the appropriate and standard shipping timeline. Our repeated attempts to resolve this matter with the customer appear to be unsatisfactory to the customer. We apologize for the apparent misunderstanding and that result. A full refund has been offered as a resolution.
  

• Initial Complaint

  Date:05/22/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The monthly membership is 74.99 and this company has been charging me double each month instead of once. I called and spoke to a representative who assured me that someone would call me to resolve the issue. They have various ways to communicate with them but none of them work.

  Business Response

  Date: 05/23/2025

  Thank you for bringing this situation to our attention. We apologize for the issues the patient has experienced and have reached out directly via their email of record with Ivim. A refund has been offered as a resolution, we look forward to communicating with this patient to help with any further assistance. 

• Initial Complaint

  Date:05/22/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  
  Regards,
  
  ***** ******

  Business Response

  Date: 05/23/2025

  Thank you for bringing this situation to our attention. We apologize for the issues the patient has experienced. With selecting a six month programs, patients are required to be a member for those months as you receive the medication up front and/or must remain an active Ivim patient to be treated by our providers. Patients are able to cancel once the final payment is made. In selecting the program, you also agreed to the terms of the membership.

  "By purchasing any 2, 4, or 6 month program, this includes medical visits, consultations and personal health coaching, and you are contractually obligated to pay all remaining fees, including the monthly Ivim membership fee of $74.99, through the ending month of the 2, 4, or 6 month program you purchased."
  
  *********************************************************

  We will be reaching out to the patient via their email of record to discuss their concerns further.

• Initial Complaint

  Date:05/08/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Deceptive sales practice. The “program” that IVIM forces people to acquire for the semaglutide prescription is a month-to-month program; with the first month being “free.” It says active until canceled.

  When ordering the prescription, there is no option for 1 month of the GLP-1; there is only the option to pay for three months ($99/month or $297 total) for the prescription. It says NOTHING during this process that by ordering the only option of the semaglutide that you are agreeing to paying for 3 months of the “body program.”

  This is a deceptive sales practice and I will be seeking litigation if this account is not canceled, immediately.

  
  
  Regards,
  
  
  
  ***** *******

  Business Response

  Date: 05/08/2025

  Thank you for bringing this situation to our attention. We apologize for the issues the patient has experienced and have reached out directly via their email of record with Ivim. After thorough review, we can ensure that all medication ordered was sent to the patient and will fulfill the desired program for the number of weeks they selected.To clarify, all Ivim patients are required to remain active members through the full duration of their chosen medication program, and this is agreed to before checkout, as well as available on our public website: *********************************************

• Initial Complaint

  Date:04/29/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recieved my order from this company. The side effects that I am receiving are not worth it. I have terrible cramps, vommiting nausea, diarrhea and constipation. I have tried to contact the company for assistance I’m hoping BBB can help. I am willing to ship the company the medications back and I want to cancel my membership with a refund for what I got. I’ve used these meds before from another company and never experienced side effects like this. I am not going to continue to take the medication. The amount I’m disputing is the $800 for the medication and the 6 month subscription of $74.99 per a month.

  Business Response

  Date: 04/29/2025

  Thank you for bringing this situation to our attention. We apologize for the issues the patient has experienced and have reached out directly via their email of record with Ivim. The claims in this complaint are unfounded regarding communications. In accordance with ensuring processes are followed, we will reach out to this patient directly.