Reviews
This profile includes reviews for Safelite Auto Glass, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 735 Customer Reviews
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Review fromRobert A
Date: 06/02/2025
1 starRobert A
Date: 06/02/2025
Awful!Quoted by email for out of pocket windshield replacement Booked appointment online.Several weeks later, informed that new price for windshield is over $700 more than original quote ((evidently, they quoted for an aftermarket glass which is no longer available, only OEM is available, hence the price difference).They should have know that only OEM was available and the price for the glass was more *************, they refuse to honor their initial printed quote.
Safelite Auto Glass, Inc.
Date: 06/03/2025
Hello,
We apologize for the inconvenience, please reach out to us at ************** if you have further concerns.
ThanksReview fromTak T
Date: 05/30/2025
1 starTak T
Date: 05/30/2025
A technician replace glass 1.5 years ago and did not tighten the trim around windshield of 2012 TSX. About 6 months later, I noticed driver side trim pop up. I glued so it would not fly off and that seemed to work. 8 months later the trim on passenger side also pop up. I tried to glue it again but this time the trim flew off. I read online it's usual this occur due to windshield replacement and repair person did not re-install trim properly. I called warranty service with Safelite and technician agreed that's what occur and said office would follow-up within the hour. I waited over a day so I called them and was told Safelite decided this was due to 'wear and tear' vs workmanship of technician. I've had vehicle over a decade prior to replacing windshield without an issue. The person gave me a hard time about not calling them once I detected trim was loose. I asked would they have replaced it if so? I'm not clear what the difference is. Do they think I lied about trim coming loose without my doing? The Safelite employee basically said it's not her policy and would give feedback to her manager. Basically they're going to slime their way out of the workmanship warranty for life promise. I encourage anyone reading this to not use Safelite for windshield repair; I know I will not.Safelite Auto Glass, Inc.
Date: 06/02/2025
Hello,
We apologize for the inconvenience, please reach out to us at ************** if you have further concerns.
ThanksReview fromPaul R
Date: 05/27/2025
1 starPaul R
Date: 05/27/2025
My experience with Safelite has been terrible. My driver's window completely smashed in. First call was told their computer system was down. 2nd call had to repeat all the information. Car scheduled for window repair, but then delayed because they didn't have the part. By this time went to local glass shop, scheduled within 30 mins., repair completed within 2 hours. I have now hassled for more than one month to cancel Safelite appointment. Repeatedly gone to website to find no way to cancel. Have called both national and local (*********) numbers to be left on hold for so long (>20 mins.) As I write, still have not been able to cancel, feel Safelite aspiration "to getting you safely back on the road" is no where near reality.Safelite Auto Glass, Inc.
Date: 05/28/2025
Hello,
We apologize for the inconvenience, please reach out to us at ************** if you have further concerns.
ThanksReview fromGeorge W
Date: 05/24/2025
1 starGeorge W
Date: 05/24/2025
Safelite Chattanooga is horrible. They left shattered glass all over my driveway AND inside of my car. My wife has already cut her hand, and I have a 16 month-old child who recently started walking, as well as a little dog, who I am afraid to let walk out front. I have already called to complain, and they wont even bother calling me back. This is a terrible company, do not use them.Safelite Auto Glass, Inc.
Date: 05/27/2025
Hello,
We apologize for the inconvenience, please reach out to us at ************** if you have further concerns.
ThanksReview fromValerie M
Date: 05/22/2025
1 starValerie M
Date: 05/22/2025
I would NEVER recommend this place to anyone. I've such a difficult time with them. I had an appointment scheduled for May 5, they would be out between 12 and 5 pm. They called around 1 to tell me the window was damaged so I would need to reschedule. I was called by them on May 6 and rescheduled for May 7 at 4 pm. I get there, wait ***** minutes just for them to let me know my window is damaged (again). The manager said she had to outsource it and it would take 3-5 days. I gave them 5 BUSINESS days, so a whole week later, still nothing. I actually went into the shop on May 15 and was told they would call me with an ***. By May 19, I still hadn't heard from them so I go back into the shop and was told someone had nabbed my window so they would reorder and i would get a call on the 20th to schedule an appointment. I was called and was told to come in on the 21 at 1:30. I got there at 1:30, waited for *************************************************************************** to let me know why it didn't show up. 24 hours later i'm still waiting fo that phone call. This whole situation is ridiculous and can't believe this is how they would treat a customer.Safelite Auto Glass, Inc.
Date: 05/23/2025
Hello,
We apologize for the inconvenience, please reach out to us at ************** if you have further concerns.
ThanksReview fromJerry R
Date: 05/16/2025
1 starJerry R
Date: 05/16/2025
NO SHOW, NO CALL , WAITED 5 HOURS THIS IS THE SECOND TIME THEY HAVE DONE THIS TO ******* AND LEARN I WILL NOT GIVE THEM A THIRD CHANCESafelite Auto Glass, Inc.
Date: 05/19/2025
Hello,
We apologize for the inconvenience, please reach out to us at ************** if you have further concerns.
ThanksReview fromVic M
Date: 05/13/2025
1 starVic M
Date: 05/13/2025
Never go back AGAIN!!!!! WORST Service ever experience with company , Charged me for a windows they didn't have, even after they looked at it, Also sent a Technician out just to tell me they don't have the Glass , very unprofessional ,NEED MY FULL REFUND ASAP.Safelite Auto Glass, Inc.
Date: 05/14/2025
Hello,
We apologize for the inconvenience, please reach out to us at ************** if you have further concerns.
ThanksReview fromHeather R
Date: 05/13/2025
1 starHeather R
Date: 05/13/2025
Terrible experience. My technician never showed up the first day. I was rescheduled for two days later and no one called it showed up. **************** couldnt help. The local shop never answered. When I did speak with someone it was the manager and she let me know I was the first appointment. Still no one ever called or showed up. I received an email that I was rescheduled a third time and still no one called it showed up. Finally the fourth time of reschedule some called me out of the blue saying they were 15 minutes away. By that time almost a week had gone by with no Communication and I had already scheduled with a local dealer. Do not waste your time with safelite. Go to a local dealer.Safelite Auto Glass, Inc.
Date: 05/14/2025
Hello,
We apologize for the inconvenience, please reach out to us at ************** if you have further concerns.
ThanksReview fromMyles Y
Date: 05/08/2025
1 starMyles Y
Date: 05/08/2025
I've used Safelite several times in the past and never had a problem with service. Unfortunately my most recent experience was not the same. I called last Tuesday (4/29/2025) and spoke to a representative about a quote for a windshield repair for a crack about the size of a nickel. I wasn't able to get the quote online as my year/make/model was not in the system and the representative on the phone said that they could not give me a quote for the same reason. They forwarded my case to another team and said I would get a call from them. I followed up on Friday (5/2) as I hadn't heard anything. The representative said I would hear something in 48 hours (it had already been 48 hours) and I asked if that included Saturdays to which they confirmed it did. On Thursday 5/8 I called back as I still had not received a phone call. This time the representative told me that my case had been deleted from the system as the "part could not be found". Sadly, the crack has grown to probably six inches now and a replacement will cost $1300-$1700. The negligence and poor communication of Safelite has likely cost me a lot of money. This experience was bad enough that I will not consider using Safelite again for glass repair/replacement. I will say that all of the **** on the phone were nice and professional.Safelite Auto Glass, Inc.
Date: 05/12/2025
Hello,
We apologize for the inconvenience, please reach out to us at ************** if you have further concerns.
ThanksReview fromReuben H
Date: 05/06/2025
5 starsReuben H
Date: 05/06/2025
Made my appointment on line. Got a call to confirm my date. The Safelite Auto Glass Tech arrived early, hours ahead of my expectations( which for me was a good thing) . He was friendly and Professional and he explained how to care for my New Front Windshield once it was installed. The process was great and this was my second time using Safelite. If....any problems arise days or weeks after the install, I give an update. but, for now, Safelite did a Great Job.Safelite Auto Glass, Inc.
Date: 05/07/2025
Hello,
Thank you for this feedback and we are glad to hear that the experience was good. Please let us know if we can help in any way further.
Thanks
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