Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/07/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello my email account is ********************** J'ai voulu renclencher la cration d'un album. However I wanted to use part of my balance to pay for this album. Unable to pay my royalties section is grayed out. I want to publish my work because I'm promoting this album. thank you for helping me. I would like to access my entire account to continue publishing thank you

  Business Response

  Date: 05/08/2024

  Hello,

  Your account is now open.

  -SongCast Team

• Initial Complaint

  Date:05/03/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi,Songcast has blocked my account (e-mail address: ************************ and removed my albums from the platforms. I can't upload any more albums, and I can't get my royalities back, which I'm afraid is against the rules.Please unblock my account and put my albums back online.

  Business Response

  Date: 05/06/2024

  Hello,

  Your account is not blocked, but there are no royalties earned at this point.

  -SongCast Team

  Customer Answer

  Date: 05/08/2024

   I am rejecting this response because:
  
  Account : *********************** are bloqued and i don't see royalities screen

  Check account *********************** 

  
  

  Business Response

  Date: 05/10/2024

  Hello,

  We found it, your account is now open.

  -SongCast Team

• Initial Complaint

  Date:04/19/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi my email account is *********************  
  Having finished my third album. I wanted to post it today. However I wanted to use part of my balance to pay for this album. Unable to pay my royalties section is grayed out. I want to publish my work because I'm promoting this album. thank you for helping me. I don't understand the situation. I would like to access my entire account to continue publishing thank you

  Business Response

  Date: 04/22/2024

  Hello,

  Please try again now and let us know if it is still a problem.

  -SongCast Team

  Customer Answer

  Date: 04/24/2024

   I am rejecting this response because:

   
  Ok but strangely I haven't been able to access it since.
  Nothing to modify on my email.
  And above all impossible to recover my password.
  However, you have all the proof by email.
  Where is my account ????
  Please do what is necessary, this situation is embarrassing for me

  
  

  Business Response

  Date: 04/30/2024

  Hello,

  Your email address ********************* is not on file in our system.

  Please clarify your email.

  -SongCast Team

  Customer Answer

  Date: 05/02/2024

   I am rejecting this response because:
  
  
  I don't understand.
  Look at the attachments.
  Email which proves the creation and uploading of the album.
  I would like to recover my account, I don't understand? You won't protect my account?
  Thank you for doing what is necessary I have made a communication I would like to publish.
  THANKS
  

  Business Response

  Date: 05/03/2024

  Hello,

  Your account email is ***********************

  -SongCast Team

  Customer Answer

  Date: 05/07/2024

   I am rejecting this response because:
  
  
  I never changed my email.
  And that worries me.
  It's my account, my music.
  You don't protect your artists' accounts?
  I have never changed the email or left my codes lying around.
  I am destabilized by the situation.
  This means that I no longer have my account with my creation???
  How is it possible?
  Please do what is necessary, my email is *********************
  The first password that was never changed: *****************
  

• Initial Complaint

  Date:04/07/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I’m trying to get a refund for the services i paid for because im disappointed with my se vice & royalties and they are giving me issues

  Business Response

  Date: 04/10/2024

  Hello,

  You still have live albums. Are you asking to cancel your account.

  -SongCast Team

• Initial Complaint

  Date:03/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I come to you because songcast prevents me from withdrawing my artist income. I don't know for what reason. I've heard complaints from other artists. I don't understand why they are preventing me from withdrawing my salary which is due to me from a legal point of view. I pay for their subscription and respect the terms of use. Why are they preventing me from getting my salary back? Thanks for your help

  Business Response

  Date: 03/28/2024

  Hello,

  Your accounts have over 1 Million fake streams on *******. This goes against both their's and our's terms of service.

  -SongCast Team

  Customer Answer

  Date: 03/31/2024

   I am rejecting this response because:
  
  
  Good afternoon, 
  These are completely false accusations.
  On the one hand I have been an artist since 2021 and for my two EPs these are not huge figures.
  On the other hand I have never had any problems with *******, my album is still online and streamed (see screenshots).
  Oddly the response given by Songcast is the same one given to a fellow artist. (see screenshot)
  So is this a scam on Songcast's part?
  I no longer wish to go through this host who signed a contract with me and who for no reason decides to steal my income which is rightfully mine by preventing me from withdrawing my royalties.
  I certify on my honor and can justify it that I am not responsible for any action which goes against the conditions previously signed.
  Lots of inconsistencies on your part, it seems easy to send automatic responses to block 4-digit sums.
  Thank you for doing what is necessary, you can take the actions you wish, I will know how to defend myself. On the other hand, you are breaking the law by blocking a salary that does not belong to you.
  

  Business Response

  Date: 04/04/2024

  1 Million false streams is very high. They reported this to us. It is not made up. We highly recommend not using any service that guarantees plays.

  -SongCast Team

  Customer Answer

  Date: 04/08/2024

  8 days later, songcast did not respond but deleted my albums.
  However, my salary is still being held hostage and I cannot access it.
  For no reason, justification aside from their generic response.
  After several returns, something abnormal is happening at the moment with this musical host. Thank you for giving me access to what is rightfully mine after the contract signed with you

  Customer Answer

  Date: 04/11/2024

   I am rejecting this response because:

   So is this a scam on Songcast's part?
  “I no longer wish to go through this host who signed a contract with me and who for no reason decides to steal my income which rightfully belongs to me by preventing me from withdrawing my royalties.
  I certify on my honor and can justify it that I am not responsible for any act going against the conditions previously signed.
  Lots of inconsistencies on your part, it seems easy to send automatic responses to block 4-digit sums.
  Thank you for doing what is necessary, you can take the actions you want, I will know how to defend myself. On the other hand, you are breaking the law by withholding wages that do not belong to you."
  
  No response was given. 10 days to write a single sentence, false accusations, I have not used any service to increase my listening, I certify this on my honor, as indicated in the previous message.
  
  Now you can pretend not to respond, but my account is still blocked with my salary rightfully due to me. (screenshot)
  
  It's horrible to see this, you are choosing to potentially attack your reputation by holding my account and my income hostage.
  
  I don't understand and hope that in the coming days you will give me access again to at least withdraw my salary. ******* has no link in the royalties you owe me (signed contract, especially since I attest my words on my honor)
  
  If I am not given access to my account to withdraw, which is within my rights, this will mean that Songcast has become a scam host, which would make me sorry to have to alert my entire community.
  

  
  

  Customer Answer

  Date: 04/11/2024

  file screenshot

• Initial Complaint

  Date:03/20/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello Sir,
  I am very surprised, I saw when I logged into my account that my work either my albums were deleted on Songcast, or the distributor with whom I signed a contract to distribute my work, my music.
  The mention "review for unusual activities" is present in the Royalties section. Either I cannot access my income which allows me to pay all my costs (studio, advances, productions).
  I don't understand why my access is blocked. I have always made sure to communicate cleanly and not use playlists or anything else through my paid advertising.
  I find this totally unfair and I don't understand why my work was destroyed without warning or otherwise.
  No technique to get more listeners was used, whether it was my partners or me. Something I can attest to on my honor.
  I am now in an uncomfortable situation and want compensation. I am not responsible for the listening ways of music app users. I am only asking to recover my salary which is rightfully mys for the work provided and the subscriptions paid.
  I have had no response by email from Songcast at ********************** Thank you for helping me, the studio incurs costs and without my income which is rightfully mine I will not be able to cover them.

  Business Response

  Date: 03/21/2024

  Hello,

  SongCast has received evidence of over 1 Million fake streams. Streaming abuse of any kind is not tolerated.

  -SongCast Team

  Customer Answer

  Date: 03/21/2024

   I am rejecting this response because:
  Hello
  The answer surprises me so succinctly without justification?
  I have a justification for Songcast, see attachment.
  I have been struggling in my work as an artist for 2 years now. I have always done everything from the beginning to develop through word of mouth. By performing for free in private parties to advertise, try to develop myself.
  My efforts have been rewarded, see attachment. 24.8k monthly listeners for the month of February. Finally what ******* displayed on my artist page.
  I tried to find my page, it was deleted.
  So as a result, my production was deleted without warning or anything else that would have alerted me to the situation. I trusted Songcast by engaging with them only to have my work deleted and my hard-earned royalties held hostage.
  You choose to break the contract and delete my albums from Songcast while on my honor, no suspicious activity as you say has been undertaken.
  I am surprised but above all I am not responsible for the way each user uses ******* or other applications.
  A contract was signed virtually with you, where is my rights as a composer artist respected? I paid a monthly subscription every month, terms of the contract, I repeat where are my rights in this story?
  Certainly you have decided to delete my production, paid by me to be produced on your site. But you cannot take away my salary duly earned by my hard work.
  Thank you for helping me in this situation which upsets me, I decided to change my life 2 years ago to devote myself to music, as a result everything collapsed, I am exhausted by the situation and above all I don't understand how it could have happened.
  

  Business Response

  Date: 03/22/2024

  Hello,

  Once again, ******* has reported over 1 Million fake streams. This is not in our control. This their system and what they report.

  -SongCast Team

  Customer Answer

  Date: 03/25/2024

   I am rejecting this response because:
  
  
  I see you are getting around the problem.
  I contest the deletion of my albums by ******* but have no other choice but to accept it.
  However, it is to you that I am making the request again: SONGCAST Inc
  You are blocking the "Royalties" section on my page. Page created following the contract signed between the two parties and the payments on my part to access it and all those monthly. (see attached file)
  Why is this page blocked? What about my artist rights?
  I earned this money legally by creating content that I posted on your platform. Nothing has been done on my side and I certify this on my honor.
  Now, why are you Songcast preventing me from viewing and withdrawing my income which is rightfully mine as an artist hired by you?
  You, Songcast and not *******, hold my music revenues listened to by over 35k monthly listeners hostage.
  ******* decided to block my music, why are you blocking my salary?
  I am devastated by this situation, I wait for your message every time, only to give me no response. I am in an unfair situation, I repeat nothing has been done on my side and I am not responsible for the way I listen or not to others.

  *****

  
  

• Initial Complaint

  Date:03/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I no longer have access to my account. Impossible to make a withdrawal and I no longer have any insight into it. However, my album is still online. This has been the case for over a month. Where are my royalties going??? Who perceives them?
  How can you block access to royalties while my album is still online, I don't understand?!
  
  I would like to point out that I have never participated in fraudulent streams. I certify it on my honor. It is inconceivable to deprive independent artists of their livelihood! Waiting for your response, have a nice day.
  
  ********

  Business Response

  Date: 03/15/2024

  Hello,

  We have definitive reports of fraudulent streams of your music.

  -SongCast Team

  Customer Answer

  Date: 03/16/2024

  All this is very surprising... Concerning fake flows, I have never used or had to use its services there, there has been a lot of awareness among artists in recent years on this subject which I apply.
  Your conditions were respected on my side, I did everything according to the rules (with the monthly subscription paid to Songcast). From this point on, I do not find it normal or logical to withhold my honestly earned royalties.
  I remember to emphasize that my music is listened to at my work for professional purposes and for the pleasure of my clients. These music are listened to with a real ******* account, with a subscription and no worries about that.
  
  Waiting for your response, thank you

  Business Response

  Date: 03/21/2024

  Hello,

  Unfortunately ******* has sent the evidence of 135,000 fake streams. Streaming abuse is not tolerated on any level.

  -SongCast Team

  Customer Answer

  Date: 03/24/2024

   Je rejette cette réponse car :
  
  
  Bonjour, cela fait deux fois que vous soumettez une réponse identique et je vous redis que je n'ai pas participé à flux de streams interdit. Si ******* vous à envoyer ça, comment puis-je en discuté avec eux? Comment puis-je avoir la preuve que ******* vous à dit vos propos de faux flux? 
  
  Vous bloquez mes royalties et mes revenus légitimes. De plus, il doit y avoir des royalties issues d'autres boutiques de musiques (*****, *******, ****** ou d'autres fournisseur). Vous ne pouvez pas bloqué l'argent et encore moins l'accès à mon compte (des données, profil artiste et autres). Il est impossible de bloquer le fruit de mon travail, de dénigré et/ou d'anéantir un artiste. Nous ne pourrons en resté là, merci 

   

  [[BBB transcription via Google Translate]]

   

  I reject this answer because:
  
  Hello, this is twice that you have submitted an identical answer and I repeat to you that I did not participate in prohibited streams. If ******* sends this to you, how can I discuss it with them? How can I have proof that ******* told you about your fake streams?
  
  You are blocking my royalties and my legitimate income. In addition, there must be royalties from other music stores (*****, *******, ****** or other suppliers). You cannot block the money and even less access to my account (data, artist profile and others). It is impossible to block the fruit of my work, to denigrate and/or annihilate an artist. We can't stop there, thank you

• Initial Complaint

  Date:03/04/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello BBB and songcast, please read the message carefully to avoid any confusion.
  
  Songcast I'm going to call you tomorrow to send you my research about my account "***********************" which you blocked. With obviously royalties belonging to me.
  
  I know you don't have to keep them and I know I haven't committed any offense against *******.
  
  So please, I beg you, release my money.
  
  I would like to point out that I can prove that I am a real person with an identity card, proof of address, etc.
  
  Songcast team, please be understanding, this is my job. I don't want to harass you, but I would have to because you have a lot of money of mine.
  
  I hope BBB team you can do something about it
  
  Thank you so much

  Business Response

  Date: 03/06/2024

  Hello,

  There is no confusion here. We have reports from 3 separate music providers (*****, ********** and *******) that your music generated many thousand fake streams. They have attested to this.

   

  -SongCast Team

  Customer Answer

  Date: 03/07/2024

   I am rejecting this response because:
  
  
  Hello,
  
  It's a lie, I've never done a fake stream!!! I tried to call you and there was no answer. I can attest to that as well. Like I told you, I'm a real person and I can prove it.
  
  
  
  I sent you a message 32 weeks ago without ever getting a response and you tell me there is no confusion?
  
  There is confusion because you keep my money without having the right to do so, I was paid for my work this money does not belong to you. And remember that I paid for your services, not for you to keep my money
  
  I won't give up because I find it unacceptable to suspend my account like that.
  
  
  
  Sincerely
  *****
  
  

  Business Response

  Date: 03/12/2024

  You should be contacting *****. Their message is below...

  "The item(s) noted below have been removed from availability on the ****** Store and/or ***** Music due to documented indications of fraudulent behavior that may have resulted in significant ***** financial losses. ***** has detected that a large percentage of the purchases and/or streams of these items in question were placed fraudulently. Accordingly, we have removed these items to prevent further fraud on our customers and further losses to *****. 

  
  Royalty payments to you may be adjusted to account for refunds or chargebacks related to any fraudulent purchases.
  
  At this point, only the titles listed below have been removed from the ****** Store and/or ***** Music, and the rest of your catalog has not been affected. However, ***** is continuing to investigate the full transaction history of items related to these titles, and may take further action with respect to any additional titles that are found to be connected to fraud. *****'s investigation may include the involvement of local or federal enforcement authorities.
  
  You should not attempt to re-deliver this content. We encourage you to conduct a link analysis within your database (bank account, email, address, etc.) for additional fraudulent content and escalate to us any connected artists for fraud review.
  
  **** ************Future's Tek - EP
  **** ************To the Moon - EP"

  Customer Answer

  Date: 03/14/2024

   I am rejecting this response because:
  
  
  
  Hello,
  
  ok you had a message from ***** regarding a fraudulent practice and the content was deleted.
  
  ***** paid you but they adjusted! They tell you to check address, email etc, do your job and check me! And above all pay me my royalties because you keep my ******* royalties too!!!
  
  
  
  I can provide you with ID, selfie video whatever you want but I won't stop there because you are literally keeping my money hostage and that is not normal. Understand that I will not let it happen because you despise my work.
  
  Sincerely
  *****

• Initial Complaint

  Date:03/01/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, my account has been suspended for no valid reason. I contacted them and no response for over a week!
  I've seen several threads indicating that there is streaming fraud or something. I've never used boost services or anything like that.
  I request the reopening and access to my royalties, thank you

  Business Response

  Date: 03/04/2024

  Hello,

  Your account has 97,000 false streams detected by Spotify. Using bots or services to boost plays in an artificial manner goes against our and Spotify's terms of service.

  -SongCast Team

  Customer Answer

  Date: 03/04/2024

  Bonjour, merci pour votre réponse.
  Dommage que l'on ai pas pu échanger via votre site directement ou d'avoir eu une message de votre part par rapport à ce problème.
  
  Je vous certifie sur l'honneur que je n'ai jamais contribué à de faux streams, eu recours à des services ou autre types à ce sujet là...
  Ou est ce que vous avez pu voir un nombre aussi important de flux? Sur quoi vous vous êtes basé par rapport à ces accusations? Je ne pense pas avoir autant de stream mensuel sur mes albums, par contre en effet, des écoutes proviennent surement de soirée et autres, car la musiques fait partie de différentes playlist dans différent bar, boîtes de nuits, pub et restaurant. Ces streams là proviennent bien de comptes payé (peu importe le site de streaming). Je rappel que je suis artiste, et que je n'ai aucun pouvoir sur les écoutes de mes musiques, chacun les écoutes à son bon vouloir. 
  
  Je trouve désobligeant d'en arrivé à passer par bbb pour avoir à résoudre ce problème, car j'ai toujours respecté Songcast, de part mon engagement avec vous, les abonnements et l'acceptations des conditions d'usage à votre entreprise. Vous gardez pour l'instant mes revenus qui sont suite à un travail de ma part sur de longue date, pour lequel j'ai mis énormément de temps et de transpiration, qui me doit être perçu de façon légale. 
  
  En esperant pouvoir trouver un terrain d'entente, merci et bonne soirée

   

  [[BBB transcription via Google Translate]]

   

  Hello, thank you for your answer.
  It is a shame that we were not able to communicate via your site directly or to have received a message from you regarding this problem.
  
  I certify to you on my honor that I have never contributed to false streams, used services or anything else on this subject...
  Where were you able to see such a large number of streams? What was your basis for these accusations? I don't think I have as many monthly streams on my albums, however, some plays probably come from parties and others, because the music is part of different playlists in different bars, nightclubs, pubs and restaurants. These streams come from paid accounts (regardless of the streaming site). I remind you that I am an artist, and that I have no power over the listening of my music, everyone listens to it as they wish.
  
  I find it disparaging to have to go through bbb to have to resolve this problem, because I have always respected Songcast, through my commitment to you, the subscriptions and the acceptance of the conditions of use at your company. For the moment, you keep my income which is the result of work on my part over a long period of time, for which I have put a lot of time and perspiration, which must be collected legally.
  
  Hoping to find common ground, thank you and have a good evening

  Business Response

  Date: 03/08/2024

  Hello,

  The information Spotify has sent is not disputable.

  -SongCast Team

• Initial Complaint

  Date:02/24/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good morning,
  I'm contacting you because I'm having a problem with Songcast.
  I chose this distributor and committed to it.
  However, without messages or reasons, I had my funds earned through my music blocked.
  Money withdrawal refused and no more access to my royalties.
  Where this poses a problem for me is that songcast does not respond and gives no explanation.
  I am little known and spend a budget at my own expense on my networks in order to gain popularity.
  This money I have to recover through these royalties.
  I am therefore blocked in my growth as an artist without this money.
  Especially since no message or warning?
  Songcast is stealing money from these artists?
  Please help me, I am devastated by the situation which is jeopardizing my career.

  Business Response

  Date: 02/24/2024

  Hello,

  We have been notified by Spotify that your account has accumulated over 160,000 fake streams. This goes against both services TOS.

  It also appears you have created over 15 accounts using false aliases. This also goes against our terms of service.

   

  - SongCast Team

  Customer Answer

  Date: 03/01/2024

   I am rejecting this response because:
  
  Good morning,
  First of all I am surprised by so many accusations.
  You are talking about false eavesdropping, however I have not paid for any service, nor even influenced it via the networks because I was strongly advised against it. Advice I followed.
  My music plays in the gym where I coach partly via their paid Spotify accounts, well from what I know.
  I don't see that many views, what are you basing this on?
  What about my condition and my rights as an artist? I got involved with Songcast because I liked their business approach.
  However I create music and am not responsible for each person's listening style.
  I can attest on my honor to the truth of my words. And finds it audacious to block access to remuneration honestly earned following hard work on my part.
  A contract was signed, monthly subscriptions were taken.
  No warning telling me this was sent to me. I am deprived of his justly earned income.
  Thank you for defending me, I've been sick since this response thinking that this blockage was an error.
  Thank you
  

  Business Response

  Date: 03/04/2024

  There have been 160,000 false streams.This is a lot of times to play music at the gym.

  Spotify has informed us, this is not our decision. However, you may login and collect this payment but further distributions will not be prohibited.