We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Real Estate Rentals

Vinebrook Homes Ohio, LLC

Headquarters

BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Vinebrook Homes Ohio, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Vinebrook Homes Ohio, LLC has 21 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    1.25

    Average of 196 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Tyshiana T

      Date: 09/19/2024

      Tyshiana T

      Date: 09/19/2024

      We moved in this home 9/2023. Upon moving, we have been very vocal on the issues with roaches and a dishwasher that was never fixed. Multiple maintenance requests put in and each maintenance guy would mark as complete when job is never complete. We know it says we are responsible for pest control, however this is preexisting. We have went a couple months due to us having to come out of pocket for expenses such as high utility bills (poor insulation and BLACK MOLD), hotel fees due to our ceiling starting to fall apart, and all we wanted to do is just transfer to a new home at this point. Walls are caving in, roaches are so bad, we barely been able to COOK in this home. We have sent emails but only a few response other than when rent is late and evictions are filed. We need help please. This is all we ask. We have a newborn and kids. We cannot keep getting sick in this unsanitary, unsafe home!

      Vinebrook Homes Ohio, LLC

      Date: 09/20/2024

      Thank you for bringing these issues to our attention. We sincerely apologize for your difficulties and want to ensure your concerns are addressed.



      Please contact us directly at ************** to discuss your concerns further. We are committed to resolving these issues promptly.




       

    • Alex S

      Date: 09/13/2024

      has anyone ever actually got a house through these guys? I'm pretty sure they just accept applications and don't rent their properties.

    • Talor H

      Date: 09/10/2024

      The absolute WORST rental company I have ever rented from. Maintenance request incomplete, never calls or assistance with billing, must wait 2-3 business to speak with a live person, no air conditioning, lights not working, fire alarm checks or battery replacements not done.. The worst business I’ve ever rented from, I’m willing to break my lease and not give them anymore. Safety Hazard everywhere!

    • Kathy T

      Date: 09/10/2024

      I have a rat problem. Maintenance came and gave me sticky pads. He didn’t look to see where they were coming from. Needless to say I’m afraid to go in my kitchen because I see droppings under my cabinets by the dishwasher and the stove.
      I’ve had a bug problem since I moved in. My rent went up a 100 , however no maintenance or up keep has been done to the house. 1600 a month . I need pest control, not maintenance

    • Amber H

      Date: 09/05/2024

      Terrible Terrible company. When i first moved in we had a water leak in the hot water tank which resulted in a ridiculously high bill. At no point did they take accountability. When I initially signed my lease they wanted all utilities in my name which was fine. Upon renewal they stated that all utilities must go in their name due to tenants moving out and not paying. Within 3 months of the switching everything into their name my electric got shut off because they didn't pay. 6 months later I recieved a disconnect notice for my water due to them not paying on time. We will not be renewing our lease again and if I can find a way to break my lease early I will

    • Ethel A

      Date: 08/31/2024

      Liars and fraudulent individuals they have tenants sitting in at home in Overland mo with raw secrets in the basement snd won't do nothing about it

    • Tyler K

      Date: 08/26/2024

      Been trying to reach out about a leak on property since June, Little to no response even with work order put in. Get a $1500 dollar water bill in august before they respond. “We have now found and fixed the issue ourselves.”They say someone from water company will be out to do a leak test on sept 30, over another month away. And when we ask about how long it is and about being reimbursed for them not sending someone out to check the issue they ignore the question and say the water company isn’t coming to check for the leak we have been complaining about, but to do a yearly leak test. They wont even respond about our complaints at all and expect us to just do what needs to be done on our own, but isnt that what a property manager is for? So we don't have to hire and fix things on the property ourselves?

    • Francisco S

      Date: 08/21/2024

      The worst rental company I’ve ever had to deal with! Absolutely unprofessional & shady business practices. Impossible to get a hold of anyone, you have to call an “answering service” for everything, then wait days before someone gets back to you. The maintenance department is rude & unprofessional (I’ve put in 8 tickets for the same issue & I'm still dealing with it) & this is just scratching the surface of the issues I’ve had with this company! I don’t normally write reviews (especially bad) but if I can save any renters out there from dealing with these people hopefully you will avoid this company at all costs!

    • Lanita B

      Date: 08/02/2024

      I rented from them for 2yrs and didn’t have a problem with them until I moved out and tried to cash my deposit that took 1 1/2 months because the micro numbers didn’t match the banks. I was In Georgia and the closest bank was 1.5 hrs from where I live. I lost time from work on 4 different occasions and not one time did they offer to reimburse me from something that was wrong on their end. They issued me another one and I go to Walmart and they say they couldn’t cash it because of the numbers on the check. The fourth time it finally got cash. When you get your deposit hopefully you won’t have the issue I had with my money I put down as a deposit. Not one time in 2 yrs was I ever late with my rent.

    • Anaisha R

      Date: 07/30/2024

      The absolute worse company I’ve ever rented from. There’s no point in putting in a maintenance order. The maintenance guy they have look like he on drugs. I was switched from a company before this and didn’t know until it was time to pay rent so all of my work orders were null and void. Reading the complaints from other tenets im pretty sure I’ll be the one to blame. I also saw they had a lawsuit against them.

    Vinebrook Homes Ohio, LLC is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.