Complaints

This profile includes complaints for Kimble Recycling & Disposal, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Kimble Recycling & Disposal, Inc. has 5 locations, listed below.

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  Kimble Recycling & Disposal, Inc.

  3596 State Route 39 NW Dover, OH 44622-7232

  
• 

  Kimble Recycling & Disposal, Inc.

  4217 Glenn Hwy Cambridge, OH 43725-9447

  
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  Kimble Recycling & Disposal, Inc.

  8500 Chamberlin Rd Twinsburg, OH 44087-2096

  
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  Kimble Recycling & Disposal, Inc.

  2295 Bolivar Rd SW Canton, OH 44706-3056

  
• 

  Kimble Recycling & Disposal, Inc.

  2403 Chase Rd SE Carrollton, OH 44615-9621

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Failed to pick-up trash on pick-up day
  
  4 days late!

  

  Business Response

  Date: 11/18/2024

  After reviewing the account, we do see services were delayed but services were provided.  Unfortunately, Kimble does not offer credits for route delays only if services were not provided.  You service was confirmed completed on November 11th.  We are working continuously to hire and train drivers so that routes are not delayed.  This does take time to assure safety for the community as well as the driver.  If you have any further questions, please reach out to Kimble Customer Service at ************* **** ****.  We greatly appreciate your patience and understanding during the last 2 weeks of service delays.  

  Customer Answer

  Date: 11/21/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  The services were more than DELAYED.  The scheduled pick-up, as set by Kimble Co., was Thursday's each week excluding holidays. 

  There was no pick-up on Thursday.  No pick-up on Friday. No pick-up on Saturday. No pick-up on Sunday.  That is more than DELAYED.

  Services were not provided for that week of service.  Your difficulties hiring drivers is outside of any customers controls.  You have no problem taking my payments each month for services.  I expect those services to be provided each week.   "Delayed" services in this case were services that were not "provided."
  
  
  
  Regards,
  
  
  
  ******* ******

  

  Business Response

  Date: 11/22/2024

  Again, we apologize for the inconvenience.  We do see you have been a customer since 2022 and have only experienced delay issues for the past 3 weeks.  I can assure you that Kimble is working hard at getting drivers hired and trained. We do see that your service was back on schedule with completion of service Thursday at 3:12p.  If this is not the case, please contact Kimble Customer Service at ************* **** ****.  Thank you! 

  Customer Answer

  Date: 11/22/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  Again, not satisfied with result or call from Kimble Company.
  
  
  
  Regards,
  
  
  
  ******* ******

  

  Business Response

  Date: 11/26/2024

  Our apologies again that there were delays. This was the 1st week your account has had an issue in the 2 years of doing business with Kimble.  We did collect that weeks' worth of trash on Monday, you are correct.  However, we also collected again on Friday of the same week. You are stating you did speak to anyone.  You spoke with a representative on 11/12/24 @ 12:31p. and everything was explained regarding the situation at that time.  You disconnected the call with the representative.  Your service was on completed for last week on 11/21 as scheduled.  We appreciate your patience during the delays and if there are any further questions, please contact Kimble Customer Service at ************* **** *****  

  Customer Answer

  Date: 11/26/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  My account has had multiple issues with your company.  This is the first time I've involved the BBB.  For example, I've talked with KIMBLE regarding "fuel tax" add on fees and billing issues on multiple occasions.  This is not the first time our services have been late.  In addition, when your rep. called our home she didn't want to hear anything about my complaint and HUNG up!   Very poor business and poor customer services.  No problem taking my money each month though!  
  
  
  
  Regards,
  
  
  
  ******* ******

  

  Business Response

  Date: 12/11/2024

  Kimble will not be providing credits for route delays.  Our terms & conditions do state this.  Again, we do see that the services have improved and pick up is continuing to be done.  If you have any further questions, please reach out to Kimble Customer Service at *************** **** *****  Thank you 

• Initial Complaint

  Date:11/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We cancelled our service with Kimble, simply because we found another service with better prices. That was over 3 months ago. Kimble still has not picked up our trash cans from the street. I have called and emailed several times only to be told that they have escalated my complaint. When I tell them that I am going to get rid of these myself I am told that I will be charged for the cans. Over 3 months is rediculous for sitting on our curb.

  

  Business Response

  Date: 11/07/2024

  We apologize, Ms. ********, for the inconvenience!  We do see that the Kimble containers were removed on November 6th.  If you find this not to be a true statement please contact Kimble Customer Service at ************* **** ****.  Thank you ! 

• Initial Complaint

  Date:11/04/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For the last few months, trash pickup is late at least a day: our trash pickup is on Friday and it has sat there until Monday afternoon in some cases. When it was warmer, the trash stunk and left the neighborhood unsightly. Every time I have contacted them it is always due to a labor shortage: I can understand this for a week or two but not months. This needs to be resolved.

  

  Business Response

  Date: 11/04/2024

  Thank you, Mr. *******, for reaching out!  Unfortunately, the labor shortage has been months.  We can guarantee that we are doing everything we can do to get drivers hired and trained to be able to services our customers efficiently and safely!  We appreciate your patience and understanding during this difficult time.  If you have any further questions, please contact Kimble Customer Service at *************** **** ****.  Thank you for being a valued customer of Kimble Recycling & Disposal, Inc.  

  Customer Answer

  Date: 11/05/2024

  Better Business Bureau:

  
  

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

  
  

  Regards,

  
  

  **** *******

• Initial Complaint

  Date:10/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Their customer service is horrible and they consistently pick up our trash a day or so late and they don’t seem to care when it’s brought to their attention. If I’m charged one or more late fees if my bill is late, why arent they removing charges when they are late. I’m sick of it.

  

  Business Response

  Date: 10/15/2024

  Thank you for notifying us with your concerns.  I have reached out to the account holder to discuss and left message with my contact information.  We look forward to hearing back to resolve the concern.  Thank you for being a valued customer of Kimble Recycling & Disposal, Inc.  

• Initial Complaint

  Date:10/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Kimble trash company continues to not pick up our trash and won’t refund us for not providing a service that we prepaid for. I’ve called numerous times and Kimble has yet to pick up our trash that is in a commercial trash container left at the end of our driveway in plain site in the same spot for the last 2 years. Our address is clearly marked in both directions with large green reflective EMS compliant numbers. Kimble agreed to provide Friday pick up service and had failed to pick up our trash on a regular Friday schedule since May 2024. Then charged for extra bags when they are days late picking up. They lie on my account stating the container wasn’t out or mark the service as complete and we’ve watched them just drive past our house and not stop. When I call they either mark my account as completed or container not out which is not true and I started taking video of us taking the trash can down on Thursday nights for Friday pickups. We have to take our trash down an almost 1000 foot driveway to get it there and place it by the road. In the same spot we’ve left it at for the last two years. Dr Their solution to me was to rent a Kimble trash can however the neighbor has small round trash cans or just places their trash bags in the ground and it gets picked up. When we started service with them 2 years ago we could have our own trash can and paid $150 or so dollars for a nice trash container that is complaint with their equipment. As they days go buy my regular trash builds up at the house because the container is still at the road not picked up and I do not want to damage my car by placing trash bags in it.

  

  Business Response

  Date: 10/21/2024

  We have been in touch with the customer and feel we have resolved the issues Ms. ****** has reported.  Any further questions or concerns please contact Kimble Customer Service at *************** **** ****.  Thank you! 

  Customer Answer

  Date: 10/28/2024

  Better Business Bureau:
  
  
  
  They didn’t pick up as scheduled on October 11 
  We cancelled our service on 10/16 to be effective immediately.  Spoke with Carrie the customer service mgr. I got a delay notice email for pick up on 10/18 to be picked up 10/19. They have since disabled my online account log in so I can no longer view any of our information or past payments for tax purposes. And we have not received a refund for service. 
  

  
  

   
  
  ********* ******

  

  Business Response

  Date: 11/07/2024

  After further review on your account, you are correct that the account has been cancelled.  However, Kimble Recycling & Disposal did refund you credit card on October 25, 2024.  If you have any further questions, please contact Customer Service at ************* **** *****  Thank you 
  

• Initial Complaint

  Date:09/10/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Monthly, we were charged for a trash receptacle. After poor service, we cancelled and asked them to remove the trash receptacle. They said it could take up to 4 weeks to remove the receptacle from our property. At 4 weeks it was still not removed. I called and they said they had 2 more weeks to get it, per the company policy. At 8 weeks I called and stated they had to remove it or I would get rid of it. They stated they would charge me if I got rid of it. They also stated that they could not guarantee when it will be picked up. I am housing their equipment at this point under threat of being charged for it.

  

  Business Response

  Date: 09/10/2024

  Thank you for bringing this to our attention. We are working on getting cancelled service cart removals done in order they were received.  We have escalated this to be removed as soon as possible.  We appreciate your patience during the delay!  If there are any further questions, please contact Kimble Customer Service at *************** **** ***** 

• Initial Complaint

  Date:09/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have two trash cans. This company is a day or two late almost every week. They dumped one can and left the second one after being a day late on 8/30/24. I called Kimble and they said they would send a truck out to pick up our second trash can, if they would not make it before the holiday weekend they would let me know, neither happened. This is unacceptable at this point and it is to difficult to make contact with someone in person. Horrible customer service.

  

  Business Response

  Date: 09/10/2024

  We have reviewed the information received and want to apologize for the service issue that occurred.  A Kimble supervisor has reached out today to discuss your account with you and left a message.  We feel that the resolution that we advised of will be fair as well as notified the operations team of the 2nd cart at you location as they were originally unaware.  If you have any further questions or concerns, please reach out to Kimble Customer Service at *************** **** ****.  Thank you for being a valued customer of Kimble Recycling & Disposal, Inc.  

• Initial Complaint

  Date:09/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My trash is overflowing every week, Kimble is supposed to pick up on Fridays but they rarely come on Fridays or Saturdays or Mondays even sometimes. I’ve called numerous times to ask what is going on because I’ve never been behind on my bill and had no idea why they were not picking up and they said that they are under staffed and will not pick up until the following Friday which it’s never on Friday, usually more like Monday but they want you paying for weekly service. Why should I pay for a service you are not providing adequately? I’ve asked for a discount at least and they refuse. I can’t even go outside at this point because my entire street smells like rotting trash. There are so many flies and bees swarming the cans it’s insane. My kids can’t even play in their own yard because it’s so bad. It has been 90 degrees the last week and the smell is getting worse. This should not be legal.

  

  Business Response

  Date: 09/10/2024

  ********* we apologize for the delays that you are experiencing. We are working diligently to get drivers hired and trained so that we do not have the delays.  Since service is being provided, we would not be able to apply credits to the account.  If at any time you do not receive service entirely, please reach out to us so that we may resolve the issue.  The Kimble Customer Service team can be reached at *************** **** ****.  We appreciate your patience and understanding during these delays.  We value you as a Kimble Recycling & Disposal customer!! 

• Initial Complaint

  Date:08/13/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For close to 30 years our trash was picked up by a company called ******. We go to FL for winter. I would put account on seasonal hold, stash the can, call ****** when we got home & start up again. While we were in FL 2023 ****** was sold to Kimble. Our family watches our home. Kimble can arrives, our family & neighbors call me about the can. Relatives stash the can. I call Kimble and tell them I'm on seasonal hold with ****** etc. I tell Kimble I can be a Kimble customer if I can do seasonal hold like with ****** & depending on cost. They said they would have the same price as ****** so I thought ok, see how this goes.
  We get home I paid them, everything was fine. I even paid for a full month of October 2023 even though we didn't use the full month & went to FL early for a wedding. I start seasonal hold mid Oct. 2023. We get home and want to start trash service July 2024.
  Kimble says I owe them $20 for June because of a 6 month "rule" they have. I was a ****** customer I don't know Kimble rules. I asked nicely could we get a pass on June as we didn't have a pickup we were not here. This is what ended it right then for me -- "That is a hard no from our billing department."
  Kimble could have said well you are new, paid us extra last year (Oct.) , impeccable credit & we know you didn't choose us, we bought ******. But I get a "hard no." I cancelled the service before July 1, told Kimble come for can.
  We now have bill for $20 with interest added on, account is in my husband's name -- **** ******* Neighbors are asking why has Kimble not come for the can. Kimble did say it might take a month to pickup the can, Today is Aug. 12. I will not pay for what I do not owe & my neighbors know Kimble's can has been waiting to be picked up as of June 28. It wasn't price. It was work to get a new service, I might have stayed but for the insult. We pay our bills but will not pay for service we did not receive. That is my hard no.

  

  Business Response

  Date: 08/26/2024

  Thank you for contacting Kimble.  The cart was removed on August 15, 2024.Kimble is showing your account is cancelled and no current balance due.   Please contact us if you have any further questions. Thank you.  

• Initial Complaint

  Date:07/30/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We discontinued our residential trash service and switched to another company because Kimble's
  service has been poor for several years. I contacted them and asked for them to pick up our
  no longer needed trash container and they said to leave it outside adjacent to the front of our
  house and they would pick it up in one to two weeks. I stated that that was to long to ask us to
  leave the unsightly item out that long. When they did not pick up the container as they promised
  I phoned them then they stated that they would pick up the container in 6 to 8 weeks !
  We believe that asking former customers to leave their ugly trash containers outside at the front
  of their home for long periods of time is absurd and we are convinced that this practice
  is a retaliation for cancelling our service. A added note, when I complained Kimble said that
  I could bring the container in myself however this is a silly solution because I do not have
  a vehicle large enough to hold the 96 gallon container and the large majority of other persons
  do not own such a vehicle. Another note, we are paid in full.

  

  Business Response

  Date: 07/30/2024

  Thank you, Mr. ****.  We apologize for the delay in getting your container removed.  Our standard time is currently 4 - 6 weeks due to staffing issues.  We remove the carts as the orders come in.  I have escalated the removal and have asked the retrieve this the next time we are in this area.   If you have any further questions, please do not hesitate us at *************** **** *****  Thank you for your understanding and patience while we resolve this issue. 

  Customer Answer

  Date: 07/30/2024

  Better Business Bureau:

  
  

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

  
  

  Regards,

  
  

  ***** ****