Complaints

This profile includes complaints for Kimble Recycling & Disposal, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Kimble Recycling & Disposal, Inc. has 5 locations, listed below.

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  Kimble Recycling & Disposal, Inc.

  3596 State Route 39 NW Dover, OH 44622-7232

  
• 

  Kimble Recycling & Disposal, Inc.

  4217 Glenn Hwy Cambridge, OH 43725-9447

  
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  Kimble Recycling & Disposal, Inc.

  8500 Chamberlin Rd Twinsburg, OH 44087-2096

  
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  Kimble Recycling & Disposal, Inc.

  2295 Bolivar Rd SW Canton, OH 44706-3056

  
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  Kimble Recycling & Disposal, Inc.

  2403 Chase Rd SE Carrollton, OH 44615-9621

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For about three months, my trash and recycling does not get picked up sometimes. Probably about 50% of the time.
  I’ve spoke with customer service, and they say they’re going to find a resolution, but it’s getting worse, not better.
  I just want the service I’m paying for. At this point I don’t have any confidence that the customer service department will be able to resolve the situation, because they usually say the same things, but then nothing changes.
  
  I’m disabled and it’s really hard for me to keep taking the can back-and-forth to the street when they don’t pick up the trash and recycling, and I’ve injured myself doing it, in order to avoid a ticket from the city for having cans out.
  
  I wish there was another option. I could hire for trash disposal. I think it’s possible that because I complained the first couple times, The trash pick up employee is retaliating against me by not picking up my trash.

  

  Business Response

  Date: 07/18/2024

  Thank you for reaching out to us regarding your service issue!  We apologize for the inconvenience on the delays.  If you can please provide you contact information, address, etc. so that we can look into your account and see how this is being handled.  You can also reach out to us at *************** **** **** that a Kimble representative can research for you.  We appreciate you being a customer of Kimble Recycling & Disposal and look forward to help solving your service issue.  

  Customer Answer

  Date: 07/19/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. I started contacting Kimble customer service 2 1/2 months ago. After I contacted Kimble customer service the problem got worse. After 2 1/2 months of both my garbage and recycling not getting picked up about half the time, it looks like we might finally have a resolution.

  However, I fully believe that the initial complaint about garbage not being picked up, led to the drivers retaliating and not picking up my recycling. Apparently the can is wrong, but they never left a tag in it for me to know that in the past 2 1/2 months, and it hasn’t been a problem for the past seven years. The driver talked to my neighbor about me and was looking around my house. They have tags to communicate they don’t need to come talk to the homeowner. It made me very uncomfortable that he was asking my neighbor for information about me.
  

  Regards,
  
  
  
  ******* *******

  

  Business Response

  Date: 08/26/2024

  Again - we are needing more information before we can help you thru the BBB notes.  We do not have your account number or address.  Please provide or contact Kimble Customer Service to help resolve.  Thank you ! 

  Customer Answer

  Date: 08/29/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.

  The problem was never resolved by contacting Kimble. The problem was finally resolved when I called my city recently and they helped me.

  Kimble never even offered to order me a new recycling can. The city is helping me with that, too.  Kimble was going to make me pay for it.

  I received a call from Kimble customer service a few days ago, where I explained that Kimble was able to resolve the issue. But that the city was able to. So I’ll never call Kimble directly again, I will just call my city when there’s a problem With trash or recycling pick up

  It was very upsetting to keep calling Kimble week after week after week and nothing was ever resolved.

  I explained to the Kimble rep when they called me recently that Kimble was never able to solve the problem with my trash not being picked up for me.  And, at the very least, they could’ve ordered me a new recycling can, but they never did.

  The last last time I spoke to Kimble after calling them because my trash and recycling both were not picked up again, the rep tried to say the problem was just with my recycling not getting picked up, but it was literally that day that the trash also did not get picked up.

  In any case, fingers crossed, it appears the problem is resolved, but again, it was because the city helped me with it. Months of calling Kimble accomplished nothing and made the problem worse.

  I believe Kimble should’ve offered me money as compensation for the services I did not receive and my time lost.

  thanks for your time

  OhRegards,

  
  
  
  ******* *******

• Initial Complaint

  Date:06/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My account got a little behind but I became current on the account and they still came and collected my cans without any notice, even though the back payment was completed before they took them. I paid everything additional that I was supposed to but they have yet to return the cans so that we can use the service that we have paid for. They keep giving us the run around each time we call to inquire as to when that will happen. It has been 6 weeks now that we have not been able to use this service and they have been paid, in full. I was told at that time that they would be returned the following week. Each time we call to inquire we are given different information.

  

  Business Response

  Date: 06/28/2024

  After further review of your account, the Kimble carts were removed on May 15, 2024, due to the account status.  We received an online partial payment on May 15th, which Kimble received notification the following day.  Services were restarted May 16th after speaking to a Customer Service representative at 4:57p.  Cart delivery times were told 4 - 6 weeks. We understand you are a bit past that time however, you are able to place the refuse to the curb in bags or own cans for collection until received.  The carts are on scheduled to be delivered today, June 28th.  We see you spoke to a supervisor on June 27th and was informed of this.  If there are any further questions, please contact Kimble direct at ************* **** ****.  Thank you for being a valued customer of Kimble Recycling & Disposal, Inc. 

• Initial Complaint

  Date:05/06/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The cost of trash pick up continues to rise, this last bill was a $1 more than the previous months bill, such was more than thar previous months bill. As the cost continues to go up (now $60.80/month) the service continues to be just as bad if not worse! I am paying for a service that they pick and choose when to provide. How does it become my issue when they are short staffed? A Rep from the company calls me about my previous conplaint and tells me that I haven't called them that often. The Rep, in a non confrontational way, called me a liar because it wasn't in their system. Maybe she should have asked about my wife's number also since she calls from her own phone. One of the best was when I was told that the driver doesn't get out of the truck after he spilled my trash all over the road and left it. Look at the reviews, Kimble Trash is horrible but yet they have an A+ rating - that is complete non sense. They need to provide service as agreed with the city and what we pay for. If they can't provide then it should reflect on a reduction in our bills, not an increase and then excuses when I call.

  

  Business Response

  Date: 05/16/2024

  We spoke with the resident on May 2nd and explained the issues of route delays due to driver shortage.  We are continuing every day to hire and train drivers for Kimble.  It does look like the yard waste or recycling have been delayed just 1 day.  We are still providing weekly services for these materials.  Service this week has been provided on time.  If there are any further issues or questions, please do not hesitate to contact Kimble Customer Service at 800-201-0005, Ext. 9404.  Thank you for being a valued customer of Kimble Recycling & Disposal, Inc. 

  Customer Answer

  Date: 05/18/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  

  Better Business Bureau:

  
  

  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is their scapegoat.   This is an ongoing issue and there is nothing they are actively doing to resolve it.   It is not like my city offers an alternative refuse service that i could switch too.  It doesn't matter what i say, they will keep providing subpar service and keep raising consumer rates.  Maybe the owners and higher ups should take a cut in their salaries and show the consumer that it is about providing a quality service and not about making big money.  I am sure of we started looking up properties for the higher end administration we would find they are living EXTREMELY comfortable.

  
  

  Regards,

  
  

  ******* ***

• Initial Complaint

  Date:04/02/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contract for unlimited trash service per Kimble Trash. There is an additional fee I pay monthly for this service. Not to be confused with bulk trash; I pay to be able to have additional trash cans/trash bags in addition to the Kimble issued can. On March 30, Kimble only emptied their issued can and left everything else in my driveway. I called Kimble as the truck took off, and was told from the representative (******) the driver was notified to come back that day. Never showed up. Called back the following day (talked to ****), and was told that the driver cancelled the work order at 6pm the previous night and the supervisor said the driver said bags were more than 3 feet from the road and he did not have to stop and pick them up. The only policy on 3 feet for distance of a can listed on Kimble's website is that the Kimble issued can has to be 3 feet from the road so the truck can properly reach it. No where is it listed the excuses the driver had. The driver just did not want to get out of the truck and manually put trash in. I was told that no one would come until my next pick up day, which is a week out. Asked to speak to the operations supervisor, no response after 48 hours. This is unacceptable; I pay for a service that is purposely not being provided per contract and the operations department is displaying inadequate customer service, as well as poor leadership examples for their drivers.

  

  Business Response

  Date: 04/05/2024

  We have been in touch with *** ****** and an amicable resolution has been provided.  We appreciate her allowing Kimble to resolve the issue!  If there are any further issues or concerns, please contact Kimble Customer Service at *************** **** ****.  We value Ms. Miller as a customer!!  Thank you! 

  Customer Answer

  Date: 04/05/2024

  Better Business Bureau:

  
  

  ****,from Kimble Trash, reached out to me and was more than pleasant to talk with and quickly solved the issues I presented to her.   I extended my appreciation to her and felt valued as a customer.  

  
  

  Regards,

  
  

  ******** ******

• Initial Complaint

  Date:01/31/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was late paying my bill I understand that is my fault. It was for 146.64 I paid 85. They told me that wasn't enough and had my service canceled. It took my a week and a half but I got the rest of the money and paid it. My account status online went back to active. They still did not pick up my trash. I call to get someone to pick it up and they tell me my account has been closed but they took my money! All while it still says active online. I asked to speak to a supervisor and of course one is not available.
  I have children in my home and two weeks worth of trash here that I paid money to have collected. I have trash in my home I cant take out. Supervisor did contact me back saying they received the payment but since I didn't call them they took my money and left my account closed. Now I have to wait another week and can't take my trash out my home!

  

  Business Response

  Date: 01/31/2024

  After further review of the account, we see a supervisor has been in contact with you and explained the account status of your account.  We have already provided you with a onetime courtesy collection due to the account status not being resolved until today.  Also, the terms and conditions are on the back of our invoices for your review.  If you have any further questions, please contact us at Customer Service, 1-800-201-0005, Ext.  9404.  Thank you!  

• Initial Complaint

  Date:01/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Trash set out 2 days before pick up date. My trash and entire streets trash was never picked up for the week. Kimble was called and they insist driver did his route and that we didn't have our trash out on time. They said they had evidence through their tracking system. We wanted a credit on bill since we are paying for service not received for the week. Next pick up scheduled for tomorrow. Whole street has had there trash out all week with overflowing cans.

  

  Business Response

  Date: 01/23/2024

  Thank you for contacting us regarding the service issue that you experienced.  After further review of your account, we have confirmed that we attempted service on January 12th at 4:42a.  Also there has been confirmation that we serviced all trash on January 19th at 8:02a.  As a reminder, please place your trash out the night before to assure collection as routes can run as early as 4:00a.  If you have any further questions or concerns, please contact Kimble Customer Service at 1-800-201-0005, Ext. 9404.  

• Initial Complaint

  Date:01/17/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today 1/17/2024 as I was taking my trash to the curb a representative from Kimble approached and indicated that he was to take my cans due to a past due balance. I told him that I was unaware of a past due balance but would make sure to rectify this as the last several times I had checked via my phone or computer the Kimble system reported a $0 balance due. I immediately went online and paid the past due balance and the Kimble representative told me that he would leave the cans as he didn’t want to make an extra trip to bring them back. I later received an email from another Kimble representative thanking me for my payment and that if I wanted to reactivate services to call.
  
  Upon calling Kimble I was answered by a very rude individual that said my service was deactivated. I confirmed that my current phone number and email were on file and asked why neither were used to contact me if there was an issue with my account. She indicated that they had sent a letter and are not obligated to use any other form of communication. It seems odd that Kimble chooses to only communicate with me via a never received letter when they will happily send an email immediately after paying an outstanding balance. The individual on the phone also asserted I had not logged into my account since June 2023 when I attested to the fact I have checked my account multiple times throughout the last 6 months. Why does Kimble maintain phone and email records if neither are utilized to communicate with the customer?
  
  As my village by law does not allow other trash collection companies to operate within municipal lines, I feel totally boxed in to either reinstate services with a rude company that makes a bare minimum effort to communicate before disrupting service or not have services whatsoever.

  

  Business Response

  Date: 01/18/2024

  thank you for your information.  We see that you have been in touch with a Kimble representative and a city representative regarding the status of your account.  A resolution has been provided.  If you have any further questions, please contact us at 1-800-201-0005, Ext. 9400.  Thank you. 

• Initial Complaint

  Date:01/16/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for trash service on 11-22-23 to have trash service start Friday, December 15th. First pick up was fine, no problems. The next week never showed up. The following week was delayed due to Christmas. They gave me a holiday schedule, and assured me that pick up would be the next day so Saturday, December 30th. I thought well, that must have just been an unusual Holiday mix up. NOPE! I Set the trash out last night for today Friday, January 12th and nobody came to pick up my trash. Whomp Whomp!
  I am extremely frustrated because I paid, in advance, for a service I am not receiving. I guess I would either like a refund, or here's a thought.... the actual service that I already paid for.

  

  Business Response

  Date: 01/23/2024

  Thank you for reaching out to us and allowing us to resolve the issue.  We have attempted to contact you without success. We see that services were provided on your last normal collection day.  If you find that not to be the case, please contact Customer Service at 800-201-0005, Ext. 9404 and a Customer Service representative can help you.  We have taken necessary precautions to assure your timely collection.  We appreciate your understanding.  Thank you for being a valued customer of Kimble Recycling & Disposal.  

• Initial Complaint

  Date:12/27/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  they do not repair their dumpsters on a timely basis after the fact they break them in the first place .
  we have 2 out for 3 dumpsters broken now , 1 for many weeks and we have 90 units in our building needing this trash service which the city pays for .

  

  Business Response

  Date: 12/28/2023

  We have been in contact with the customer and resolved any issues.  If we can be of any further assistance, please contact Kimble Customer Service at 800-201-0005, Ext. 9403.  Thank you. 

  Customer Answer

  Date: 12/28/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  

  Better Business Bureau:

  
  

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

  
  

  Regards,

  
  

  ******* *******

• Initial Complaint

  Date:12/01/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were notified that Thursday & Friday trash services would be delayed 1 day the week of Thanksgiving. Our normal trash pick-up was scheduled for Friday 11/24 so we anticipated it would be picked up a day later on Saturday 11/25 like we were told. Our trash was set out the evening of 11/24 because many times the trash pick-up comes early in the morning. On Monday morning (11/27) our trash was still sitting by the road. We then watched a Kimble trash truck drive past our house without stopping. We called Kimble (11/27) to notify them. They called us back (11/27) and said we would be put on Tuesday's schedule (11/28). Tuesday evening (11/28) our trash was still by the road. We called Tuesday evening (11/28) and was told the supervisors would be emailed and they would call us back. Wednesday evening (11/29) our trash was still by the road and no one from Kimble had called us. We called Wednesday evening (11/29) and spoke to another representative and was again told the supervisors would be emailed and someone would call us back. Thursday evening (11/30) our trash was still by the road and no one from Kimble had called us. We called Thursday evening (11/30) and was again told supervisors would be emailed. I asked for a direct line to talk to the supervisor myself, but they could not give me that information.

  

  Business Response

  Date: 12/05/2023

  We did speak with the customer on 12/1/23 at 4:16p.  and feel the issue has been resolved.  We apologize on the service issue that you experienced. If you experience any further issues or have any further questions, please contact Customer Service at 1-800-201-0005 Ext 9404.  Thank you for your understanding and being a valued Kimble customer.  

  Customer Answer

  Date: 12/05/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  

  Better Business Bureau:

  
  

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

  
  

  Regards,

  
  

  ***** *******