Carpet and Rug Cleaners
Stanley Steemer International, Inc. & Corporately Owned Branch LocationsReviews
This profile includes reviews for Stanley Steemer International, Inc. & Corporately Owned Branch Locations's headquarters and its corporate-owned locations. To view all corporate locations, see
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Average of 314 Customer Reviews
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Review fromLu T
Date: 05/27/2025
5 starsLu T
Date: 05/27/2025
***** was very professional , knowledgeable and personable . Did excellent work . Room looks so clean and area rugs are refreshed . Great job !
Stanley Steemer International, Inc. & Corporately Owned Branch Locations
Date: 05/28/2025
Thank you so much for your kind words. We really appreciate you taking the time out of your day to share your experience with us. We count ourselves lucky to serve customers like you. We look forward to helping you keep your home clean! If we can help in any other way please call us at 1-800-STEEMER.Review fromCharles D
Date: 05/27/2025
5 starsCharles D
Date: 05/27/2025
Tech came within time frame given during appointment set up.He was clean,explained what he was going to do from start to finish,asked if I had any questions. Completed the job,went over all areas of carpet and asked me to inspect carpet and furniture.Went over invoice line by line,asked one more time before I paid if I had any questions. Before he left he reminded me to shut off my water source from basement.Everything was AGREAT,VERY professional and detail oriented. Will use again for sure!Stanley Steemer International, Inc. & Corporately Owned Branch Locations
Date: 06/04/2025
Thank you so much for your kind words. We really appreciate you taking the time out of your day to share your experience with us. We count ourselves lucky to serve customers like you. We look forward to helping you keep your home clean! If we can help in any other way please call us at 1-800-STEEMER.Review fromHilda M
Date: 05/27/2025
5 starsHilda M
Date: 05/27/2025
The dryer vent cleaning went very well. The guy who did the actual cleaning of the vent was so polite and so nice that I couldnt have asked for better. He told me how dirty my dryer vent was and advised me when the next cleaning should be. He was truly a great guyStanley Steemer International, Inc. & Corporately Owned Branch Locations
Date: 05/28/2025
Thank you for taking the time to review your recent service. We are very pleased to hear that our staff met your expectations. Looking forward to cleaning for you again soon. If we can help in any other way please call us at 1-800-STEEMER.Review fromShawn K
Date: 05/27/2025
5 starsBoth ****** and ****** were courteous and professional. Highly recommend!Review fromMarina P
Date: 05/27/2025
5 starsMarina P
Date: 05/27/2025
Excellent service from initial call to cleaning. My technician was personable, careful, knowledgeable, helpful, quick and thorough. I highly recommend him!Stanley Steemer International, Inc. & Corporately Owned Branch Locations
Date: 05/28/2025
Thanks for the awesome review! We work hard to meet our customers expectations, and we look forward to helping keep your home clean! If we can help in any other way please call us at 1-800-STEEMER.Review fromMonica W
Date: 11/27/2024
1 starI placed a order with Stanley S****** online. I clicked for 3 rooms, hallway and stairs to be cleaned and deodorized. They were scheduled to come out on 11/27/2024 between 3pm and 7pm and would text when on their way. They arrived at 2pm without any notification. My two Chinese crested was let out due to me having no notification to lock dogs up. After chasing down my two dogs, the technician told me that this was for one room, hallway and stairs, this isn't what I ordered online. I ordered 3 rooms, hallway and stairs with deodorizer for over 200.00. They charged me over 200.00 for one room, hallway and stairs and was gone in 10 minutes. You can't even tell that anything was done. Very poor quality of work!!!! How can you clean and deodorized in 10 minutes? Will never use this company again!!!! And won't ever recommend this company to anyone.Review fromsharon h.
Date: 11/13/2024
1 starsharon h.
Date: 11/13/2024
Stanley Steemer came out today to clean the ducts in my house. The gentleman suggested an air freshener for $105.00. I agreed. When the job was done, the air freshener was priced at $150.00, I was told that I just misheard him. The job was done, what could be done? After they left, I saw that there was a bathroom on the first floor that was not cleaned. When I went upstairs to put furniture back in place, there were shoe prints on the nightstand. They use the nightstand to reach an air return.Stanley Steemer International, Inc. & Corporately Owned Branch Locations
Date: 11/19/2024
Hi ******, thank you for letting us know of this unsatisfactory experience. We have located your account and shared your experience with the local Stanley Steemer management team. A manager or a Customer Relations Specialist will be contacting you shortly. If you don't hear from someone within two business days, please contact our ***************************** at ******************************************** or **************. Thank you again for bringing this to our attention and we look forward to restoring your faith in Stanley Steemer.Review fromJustin L
Date: 10/15/2024
1 starJustin L
Date: 10/15/2024
Tracked mud into the house and all over the carpet and stairs to then 'clean; the carpet. I had a fit and the branch manager ****** on the phone tells me its policy to wear the boots ind=side so they don't slip. MUDDY BOOTS???? how about a second pair for inside the home brainiac. MORONSStanley Steemer International, Inc. & Corporately Owned Branch Locations
Date: 10/17/2024
Hi ******, thank you for taking the time to write a review on your experience using Stanley Steemer. Your review has reached the corporate offices at Stanley Steemer International Inc. Once we have had an opportunity to investigate this someone from our Customer Relations Department will be in contact with you. Thank you again for taking the time to let us know about this experience.Review fromJonathan H
Date: 09/30/2024
1 starJonathan H
Date: 09/30/2024
********* company. Unreliable. They showed up to do the work and decided they couldn't do it. Then promised to come back later in the day, which they never showed up. Manager got on the phone and denied the whole conversation ever happened. I would not recommend working with them since there's no guarantee they will actually honor their commitment. Also the manager was very rude on the line and offered no solutions.Stanley Steemer International, Inc. & Corporately Owned Branch Locations
Date: 10/03/2024
Hi ********, thank you for taking the time to post a review about your recent experience using Stanley Steemer. We want you to know that we value you as a customer and are truly sorry that you have been inconvenienced in this way. We would like to learn more about your experience and see if there is anything that we can do to restore your faith in Stanley Steemer. Please email us to ******************************************** with your address, zip code and phone number associated with your account. Once we have located your account, a local Manager or a member of our ***************************** will be in contact with you. Thank you again for bringing this to our attention and we look forward to hearing back from you.Review fromMary H
Date: 09/20/2024
1 starI contracted with Stanley Steemer to clean 4 bathroom floors plus one shower. I was given a price for the floors but told they had to see the shower. The shower was $285 for a tiny one person shower - ok. They came on the late side of appt window. I had to leave before they arrived but husband was here. They offered to clean other bathroom showers, etc - my husband said we just moved in and all are clean. Guy said it will just take a few minutes while we’re here as if they were doing him a favor. NEVER discussed all additional services and NEVER discussed pricing with my husband. Classic con job. The three other baths they cleaned had been spotless. I only wanted the floors professionally done to see if they were permanently stained or if professionals could get stains out. Stains still there and do is the perimeter dirt in my master bath - the main reason I called them. I will attach photos of a portion of the dirty area left by Dtanley Steamer, a photo after wiping with only wet toilet paper and a photo of the dirt that came up on the TP. Lastly, yesterday I went into one of the “cleaned” bathrooms that no o e uses and there was a terrible smell. I lifted the toilet seat - the Stanley person perf in the toilet and left it. That in itself is unprofessional! I expected to be billed for the services I ordered ~ $460. Instead we had a bill of ~ $1900. Many people work and may leave housekeepers or older children home for these service calls. This company will continue to con unless BBB does something to stop this.
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