Business Profile

Energy Service Company

IGS Energy

Headquarters

Complaints

This profile includes complaints for IGS Energy's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

240 total complaints in the last 3 years.
83 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/07/2025
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I signed with *** on 4/7/2025 with agent stating g fixed rate for 3 years lower than paying with AES but upon receiving first AESC bill 6/6/2025 40 more per month as AES supply 7.3 IGS ***** per KW with less usage than prior month supplier IGS 40 more month. I called got supervisor ***** on 6/6/2025 and she stated signed 3 year fixed rate but price could change very contradictive . I stated agent signed me up said be lower current rate but obviously is not since 40 more per month as supplier and I also called agent who signed and said no longer works there. I was scammed by this agent and company .My AES account is ************ IGS account *******. I cancelled today because was scammed and charging me 199 which I will not pay . cancellation DPL21182576 again a rip off.
Business Response
Date: 06/09/2025

Thanks for your feedback. Were sorry to hear you have not had a good experience. IGS will be reaching out to review your experience.

Thank you,
IGS Energy
Customer Answer
Date: 06/16/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I accept the business's response to resolve this complaint.

Regards,

**** *********
Initial Complaint
Date:05/29/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
An employee that stopped at my house misrepresented the purpose of him asking to look at my energy bills. He told me that my meter was being replaced with a bunch of my neighbors and he needed my information. When I reviewed the material he left me, I discovered that I had been bamboozled by this young man. I called ISG and they assured me my account with them had not yet been processed and I had nothing to worry about. My electrict bill has double for the last 4 months and I cant get this resolved.
Business Response
Date: 05/30/2025
Good morning,
IGS shows the gas and electric enrolled on 02/12/2024 via a home energy agent.
The electric was enrolled for a fixed rate of ***** per khw for 12 months, with an eft of $99.00. Signed contract attached.
A copy of the terms was emailed on 02/12/2025 and opened.
Feb 12, 2024 1:34:51 PM

Communication - Communication Sent

Welcome Packet
Hide Details
View Document
Status: OPENED
Email Address: ****************************

IGS spoke with Mr. ****** on 04/01/2024 regarding his gas and electric contract. At that time Mr. ****** cancelled the gas and kept the electric.
IGS sent a contract renewal notice on 12/17/2024. IGS received a cancellation notice form the utility on 05/30/2025.
The electric is no longer active with IGS.
No credit is due as there was a signed contract and renewal notice was sent.

Thank you,
IGS Energy
Business Response
Date: 05/30/2025
Good morning,

IGS shows the gas and electric enrolled on 02/12/2024 via a home energy agent.

The electric was enrolled for a fixed rate of ***** per khw for 12 months, with an eft of $99.00. Signed contract attached.

A copy of the terms was emailed on 02/12/2025 and opened.

Feb 12, 2024 1:34:51 PM

Communication - Communication Sent

Welcome Packet
Hide Details
View Document
Status: OPENED
Email Address: ****************************

IGS spoke with Mr. ****** on 04/01/2024 regarding his gas and electric contract. At that time Mr. ****** cancelled the gas and kept the electric.

*** sent a contract renewal notice on 12/17/2024. IGS received a cancellation notice form the utility on 05/30/2025.

The electric is no longer active with IGS.

No credit is due as there was a signed contract and renewal notice was sent.

Thank you,

IGS Energy
Initial Complaint
Date:05/27/2025
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
A representative form IGS energy came to the house and said they can lower my utility which I agreed with. I called ********** after signing a contract they weren't lower. I called to cancel services and they want to charge me about three hundred dollars for early disconnection. This was never told to me by the representative. The contract was signed May 9th and I called to cancel May 27th. Had I known the rate was higher I never would've agreed. I don't feel I should've to pay additional fees for deception.
Business Response
Date: 06/03/2025
Thank you for reaching out to IGS Energy. IGS has tried to reach you to review your concern. Please return out call so we can review what took place at your door.

Thank you,
IGS Energy
Customer Answer
Date: 06/10/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I accept the business's response to resolve this complaint.

Regards,

******* ********
Initial Complaint
Date:05/23/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Said when I first signed up I would only be charged 4.59 per kw , been over charging me since Aug 2024
Business Response
Date: 05/27/2025
Good afternoon,

IGS shows the account was enrolled for a fixed of ***** per for 12 months on 05/15/2024. Proof of sale attached.
IGS left a voicemail asking for copy of contract for the lower rate.
Thank you,
IGS Energy.
Initial Complaint
Date:05/15/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
IGS energy representative signed me up for their service without my consent.
Business Response
Date: 05/19/2025
Thank you for reaching out to IGS. *** shows we spoke to with the customer on 05/15/2025 and advised *** would cancel the account. *** also placed the account on our Do not solicit list.

IGS explain our agent was at the home for 12 mins on 08-13-2021. IGS must be provided with a utility account number in order to enroll.
Proof of enrollment attached.

Thank you,
IGS Energy
Initial Complaint
Date:05/15/2025
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In September 2024, *** contacted me about being my gas service provider. The rates were good and they said there was no early termination fee. In March 2025, contacted me stating there was an administrative error and they need to fix it. I was once again informed there was no contract fee and the solicitor just told me where to sign under the guise that it was the same previous contract from 2024. What I was not informed of was that the rates were not the promised $0.55/0.65 cents per unit from September, but it was a new rate of $1.10 per unit under a new contract. This was not fixing the existing contract; this was a guise to manipulate me into a new contract. The solicitor rushed me through the process and told me what to say when asked (when they were supposed to have left).When I went to change providers a few days ago, they're now trying to charge me a $149 dollar cancellation fee. When I called to talk about this and what happened in September, they told me I was sent emails and "I opened these emails" (which is impossible to even verify without requesting a read receipt, and I just found these emails buried deep inside my spam folder). The manager I talked to also said they'd send me a transcript and review of what we spoke about on the phone (so I could have a paper trail), and they have refused to do so.This is beyond unethical and a scam. This is not what I was told by the solicitor. This is something I'll need to inform my followers to make sure they're not falling for the same scam. What I want is the early cancellation fee removed as well as a guarantee that I'm no longer on any solicitor list now and going forward.
Business Response
Date: 05/16/2025
Thank you for reaching out to IGS Energy.
IGS will be contracting you to review your concern.

Thank you,
IGS Energy
Customer Answer
Date: 05/16/2025
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]

Complaint: 23332470

I am rejecting this response because:
Previously requested contact/information has been ignored. I have no guarantees that theyll actually reach out to me on this

Regards,
****** *****
Customer Answer
Date: 05/16/2025
I see that an email has been sent now. I would like to close this complaint as an acceptable response. Thank you.
Customer Answer
Date: 05/30/2025
Ive sent an email on 5/22/25 to reopen this case with additional details. Ive heard no response from you all. Please reopen this case with the provided documentation.
Customer Answer
Date: 06/03/2025

****** ***** <**********************************************>
Attachments
Thu, May 22, 6:47 PM (12 days ago)
to **********************************************************************************************

I need to reopen this complaint. *** has been calling me for days to discuss issues with my "plan". According to ***, when IGS "cancelled" my fee, they claimed that on the 16th (day after complaint was filed) that my gas provider, Columbia Gas of Ohio (CGO), reenrolled me with then in a new contract. Attached are emails for documentation:

1_CGO_IGS_Enroll_032625.eml
This is the email *** sends when you sign up for a service provider. I received this when *** manipulated/lied to me about fixing the 09/XX/2024 contract (which is where the original complaint was from)
2_CGO_Cancel_051525.eml
This is the email *** sends when you cancel a service provider (in this case IGS).
3_IGS_Cancel_051525.eml
This is the email that *** sends you when you cancel their service.
4_IGS_Cancellation_Fee_051525.eml
This is the email about the cancellation fee (which is where the original complaint was from)
5_IGS_Cancellation_Fee_Reversal_051625.eml
This is the email about reversing the fee, which was sent after the BBB complaint and their response of "IGS will be contracting you to review your concern."

There are several issues with all of this:

*** claims that *** opened a new contract. I have received no email from *** (that would be similar to 1_CGO_IGS_Enroll_032625.eml)
I have received no email from IGS claiming that I was reenrolled by CGO.
I contacted CGO via phone, and they informed me that they did NOT reenroll me back into IGS on the 16th.
I did not authorize ANY reenrollment with IGS
IGS claims that the removal of the $149 fee was not for a resolution for the BBB complaint, but due to the "reenrollment" by CGO.

This is unacceptable, unethical, and potentially illegal. Now that I've called them to "re-cancel", they said that they would be sending me another invoice with the $149 fee. What I wanted was the early cancellation fee removed (due to the predatory manipulation) as well as a guarantee that I'm no longer on any solicitor list. They were informed that I do not want to do any business with them on 05/15/25. I still want the fee removed, but now I'm concerned that they'll find a way to "reenroll" me without consent, forcing us to do this cycle again. I have NO intentions of paying this fee, and if these manipulations continue, I will be forced to escalate this to the ***'s *****************************.
Business Response
Date: 06/04/2025
Good morning,
IGS processed the request to cancel on 05/15/2025, this request can take one to two billing cycles to complete. On 05/16/2025 IGS received a recission of the drop request from the utility.
On the same day we also received a drop request from the utility. *** shows billing stopped on 05/13/2025. *** does not that there was a delay in the cancel. The utility would need to explain why a recission of the drop was sent to us. IGS does not feel this change the day the account left us.
Thank you,
IGS Energy
Customer Answer
Date: 06/04/2025
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]

Complaint: 23332470

I am rejecting this response because:
As attached, there was no notification of any reversal, and according to Columbia of ****, they cannot/will not rescind/reenroll a customer without their request and written consent. Neither of these were provided. Further contrary to what *** stated, the cancellation request by me to Columbia Gas was to remove me from a 3rd party service to their service directly, avoiding any further outside contract with a gas supplier.
When returning one of the several spammed phone call from the *** **** she aggressively and antagonistically claimed it was Columbia Gas doing this without my consent and that theyll now charge me another $149 if I choose to cancel again. Calling ************ informed me that they cannot do it and its something Id have to request. I tried to called back the *** *** I talked to shortly prior to find I couldnt talk to them (even though I stated Ill be calling them right back after my phone call with Columbia Gas).
I have provided several points of evidence on this matter, whilst *** continues to provide no evidence to justify their baseless story. The last time this was resolved, *** only claimed theyd reach out to review my concern. The only reaching out *** did was send the email saying the fee was waived. There was no further contact about any reenrollment or that the waiving of the fee was due to such. Any reasonable person would have believed the waving of the fee was in response to the BBB complaint, since it was the requested resolution.
As aforementioned, the resolution I want is their threatened $149 fee waived and no further contact from the business. Last time, one was satisfied under false pretenses whilst the other was ignored. This time, I want an email stating that the fee is waived due to this and that theyll have no future contact with myself as I do NOT want any ambiguity from them to allow for another reenrollment by third party without consent.
Regards,
****** *****
Business Response
Date: 06/05/2025
Good morning,
IGS shows the account stopped bill with us on 05-13-2025, IGS waived the $149.00 early termination fee on May 15, 2025.
The account is now cancelled, and no eft will be charged. IGS also added your address and phone number to our Do not contact list.

Thank you,
IGS Energy

Customer Answer
Date: 06/05/2025
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]

Complaint: 23332470

I am rejecting this response because:
The last time we went through this, the $149 was cancelled. *** called me a week later to tell me it was only cancelled because I reenrolled, not because of the BBB complaint. How do I know that this wont happen again? I want an email stating this explicitly to the email I have on file ************************** from someone at the business and from their business email (with the domain of *******). Every time they said theyd email me what was said for documentation, they failed to follow through with this.
Once I receive an email from the appropriate domain with the information they stated, I will consider this resolved. Until then, it is not.
Regards,

****** *****
Business Response
Date: 06/06/2025
IGS will send an email confirming the $149.00 will not be charged and the account was added to our DNS list.

Thank you,
****
Customer Answer
Date: 06/06/2025
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]

Complaint: 23332470

I am rejecting this response because:
I have received the requested email. However, I was informed that I had an active home warranty plan with them, which I dont recall signing up for, and I asked them on the first phone call to remove all services. I have responded to the email requesting all services through them to be cancelled. Once I get a confirmation email stating I have no services through them, I will resolve this case
Regards,

****** *****
Customer Answer
Date: 06/06/2025
Have received an email cancelling home warranty. Id like to mark this a resolved. However, if any further fees arise, I will reopen this case.
Initial Complaint
Date:05/09/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Need termination of Power Purchase Agreement (PPA) and removal of equipment due to non-performance of contract.I signed on for solar power 4/26/22. The system was operable for 1 month 7/1/24. Technicians have attempted to repair the system for more than a year. I have been more than accommodating. The company has claimed tax rebates/benefits and locked me into a 25 year contract but has not performed.I want the system removed and agreement canceled.
Business Response
Date: 05/19/2025
IGS Solar has been in contact with the customer, and we are working with everyone involved to help resolve this situation. Putting customers first is one of our core values at IGS Energy, so were committed to finding a satisfactory resolution for everyone.
Thank you,
IGS Solar
Customer Answer
Date: 05/20/2025
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]

Complaint: 23307744

I am rejecting this response because: The email received from the company did not provide any concrete resolution (attached). Business advised they have been working on finding a new service provider in my area since the original installer (National Solar Systems aka NSS) went out of business and they should have more information in 2 weeks. The system hasn't worked since installation June 30, 2023. January 2024 *** advised there was an issue with they system and *** would need to do a service call. *** identified a squirrels nest. We remediated this situation at our own expense $465 of which were were provided a bill credit in the same amount. February 9, ******************************************************** full production. However a few days later I received another text on February 12, 2024 that a new company *** (formerly Helio) needs to come out to service the system. This was scheduled for March 3, 2024. On March 6, 2024 *** contacted me to advise they have technicians coming out the next day. A few days later March 12, 2024 I received another text they need to stop back out to service the system. Which took place the following day March 13, 2024. Every month a statement is generated showing no production. The system worked one month July 2024. It hadn't worked before or since and I have received no further communication. The system is defective and IGS is not honoring the 25 year contract. I, apparently, am the only one who must abide by the terms. I want the system removed and the contract terminated for breach, non-performance, force majeure, or whatever term is appropriate for for bait and switch.

Regards,

****** ******
Business Response
Date: 05/30/2025
IGS Solar continues to stay in contact with the customer, and we are working with everyone involved to help resolve this situation. Putting customers first is one of our core values at IGS Energy, so were committed to finding a satisfactory resolution for everyone.

Thank you,
IGS Solar
Customer Answer
Date: 06/02/2025
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]

Complaint: 23307744

I am rejecting this response because: The business has not resolved the issue with the solar panels. They have not provided a concrete date the solar panels will be operable, and refuse to terminate the agreement. I am harmed by not being able to exercise the ability to save on energy costs with another company that can perform. I have held up my end of the agreement, it has been 3 years and I am being taken advantaged of.

Regards,

****** ******
Business Response
Date: 06/11/2025
IGS Solar continues to stay in contact with the customer, ******************** did confirm the panels are producing. We are working with everyone involved to help resolve this situation. Putting customers first is one of our core values at IGS Energy, so were committed to finding a satisfactory resolution for everyone.
Initial Complaint
Date:05/05/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Since 2019 *** company has been charging me 150 per month for no reason. They told me it would reduce my electric bill and instead they ruined my roof causing mold in my house and charge me $150 per month. I want to end my contract with this scam company and for them to refund me for the repairs I have done in my roof.
Business Response
Date: 05/12/2025
Thank you for being an IGS Solar customer. Putting customers first is one of our core values at IGS Energy, so were committed to finding a satisfactory resolution for everyone.Please give us a call at ************ to further discuss your concerns.

IGS Solar Support
Initial Complaint
Date:05/03/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Problem:On April202025 a licensed electrician from ************** found that the solar feed conductors were spliced directly into the main service conductors without over-current protection. One conductor was overheated, arcing, and badly corroded, creating a fire hazard. He shut the system down and removed the utility meter to protect the house, leaving the property without power. (Signed diagnostic letter attached.Contract obligations:The 25-year lease and Limited Warranty require IGS to keep the system operating within manufacturer specifications and to arrange repairs at no cost to the customer when a defect occurs.Attempts to ******************* E-mailed Urgent Safety Concern notice to ************************************* with the electricians report attached.Same day *** replied that a scheduler would contact me within ************ of today (3May2025), no one has contacted me, and the house still has no power.3May202510:14a.m.MST Called IGS customer service; the agent ended the call without helping me.Impact:My family cannot occupy the home, ongoing renovation projects are on hold, and I am paying out-of-pocket for alternative lodging.Desired resolution:IGS sends a licensed technician or approved electrician within four (4) days to correct the code violations, replace damaged wiring, and restore safe power.IGS covers all repair and reconnection costs.If repairs cannot be completed within that time, IGS agrees in writing to let me cancel the lease without penalty or to buy out the system at no cost to me.
Business Response
Date: 05/05/2025
IGS Solar has been in contact with the customer, and we are working with everyone involved to help resolve this situation. Putting customers first is one of our core values at IGS Energy, so were committed to finding a satisfactory resolution for everyone.

Thank you,
IGS Solar
Customer Answer
Date: 05/05/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I accept the business's response to resolve this complaint.

Regards,

***** ****
Initial Complaint
Date:04/25/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Approached around October of 2024 by representative at my home to sign up for "locked in prices" for gas and electric, as well as a free first month home warranty. Signed up. Got my first bill which was nearly $100 more expensive. Called to cancel and canceled online. You can only cancel warranty or *choice online, can't remember which. Was told it was $99 to cancel. Fine, that's one month of being OVER charged and I wanted OUT! Told it would take another billing cycle to reflect on my bill.
Fast forward to about February 2025, I am STILL being charged! No online *** account active or tied to my email. I called AGAIN and was told I signed back up in November. No I did NOT! Asked them to provide ANY proof of me signing up and email used. Email was a generic made up one using my first and last name. Asked them to tell me which representative "resigned" me up for it. Would not tell me. They agreed to cancel and not charge me for it. I received a bill in November when I canceled for $99. When I spoke to them in February, they sent me a bill with not only the first cancelation charge but a SECOND $99 charge. I called them back AGAIN because who doesn't love wasting hours on the phone arguing with people who pretend there is no problem and refuse to correct it???!!
Fast forward to April, I am finally not being charged more for usage (they told me it would cut the cost in half during winter months...HA!) BUT I am STILL being charged for the home warranty!!! That's $20/month for six months!! IGS is dirty. They lie, scam and manipulate you.
STOP. CHARGING. ME! I have email correspondence, invoices and call logs to back everything. I want refunded ($20/month for 6 mos, any overages from November on, and BOTH fees) for the fraud, time wasted and over charging.
Business Response
Date: 04/28/2025
Thank you for reaching out. IGS will be contacting you to review your account.

Customer Answer
Date: 04/28/2025
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]

Complaint: 23248903

I am rejecting this response because: they have not contacted me yet.

Regards,

***** ******
Business Response
Date: 04/30/2025
IGS shows You spoke with one of our agents on 04/29/2025, *** shows we reviewed your account. Resolved your concern.
IGS is waiting for you to follow up regarding the refund check mailed to you March.
Thank you,
IGS Energy
Customer Answer
Date: 05/10/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I accept the business's response to resolve this complaint.

Regards,

***** ******

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Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Customer Answer

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Business Response

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Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

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Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

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