Complaints

This profile includes complaints for IGS Energy's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  IGS Energy

  6100 Emerald Pkwy Dublin, OH 43016-3248

  
• 

  Accent Energy

  PO Box 25225 Lehigh Valley, PA 18002

• 

  IGS Energy

  4150 Belden Village St NW Ste 506 Canton, OH 44718

• 

  IGS Energy

  5181 Natorp Blvd, Ste 135 Mason, OH 45040

• 

  IGS Energy

  24600 Center Ridge Rd Suite 250 Westlake, OH 44145

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/08/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Account. no **9614, IGS Energy rep. came to my home said it was not a change of electric co. but updating our information and nothing would change with how my bill would be generated. A few weeks go by and I received my bill only to find that my bill was double what I normally pay. I initially called Duke Energy and was told there was no fee to cancel but I needed to contact IGS. I contacted IGS about cancellation process and was told I would get a letter in the mail to cancel. Never did I get a letter in the mail so I called duke Energy back and was told it was cancelled. I recently got my bill and realize that it just keeps increasing and when I called Duke Energy on 8/5 to see why my bill was so high and I was told it’s because IGS was listed on my bill as a supplier. I told they rep that IGS should have been cancelled months ago. She assured me that she will place a request to have the service cancelled and that I would get a cancellation notice in my email. I asked her will there be a cancellation fee she said that it would only be $4.00 to have my services switched back to Duke for my gas and electric. Then today I get two invoices for 99.00 for an early termination fee from IGS. These fees need to be waived. This entire IGS is such a scam and the sales reps are totally being misleading and not providing accurate information. They have you sign up without telling you about any cancellations fees or any other other fees that may be associated before hand or that your bill will increase which is not a good business practice at all. I’m totally disappointed that Duke Energy would even allow a company to do its customers this way. Somethings needs to be done because this is totally unacceptable.

  Business Response

  Date: 08/08/2022

   Good
  Afternoon,
  
  IGS
  energy shows the account enrolled with IGS in Aug of 2021 for a fixed rate of
  .0639 per CCF for 36 months for gas and a fixed rate of .0689 per kWH for 36
  months.  Each contract carries an early termination fee of
  $99.00.  
  
  IGS
  received a drop notice on 8/06/2022 from DUKE, this removed IGS as your
  supplier. Since contract was not honored the early termination fee billed.
  
  IGS
  did send letter advised account is being dropped and that fee will be billed.
  
  Proof
  of enrollment is attached.  You can also reach out to our call center to
  review the account further.
  
  Thank
  you,
  IGS
  Energy

   

• Initial Complaint

  Date:08/05/2022

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  An IGS Solar representative came to my 76 years old mother's house and convinced her to sign a contract. My mother had and has dementia so I ask them to please cancel the contract because my mother wasn't capable of making any decisions because of her mental status. They refuse to cancel the contract and continue to charge my mother's checking account even though we have sold the house because my mother could not live by herself. Please help we don't want to be paying for this the rest of our lifes and we are not even us it or live there anymore.

  Business Response

  Date: 08/19/2022

  IGS
  Solar(“IGS”) has been in contact with Mrs. ********’s son as early as last week
  regarding his complaint. As an act of good faith, IGS Solar has waived the
  past-due balance on the account. While the Lease Agreement(“Lease”) is valid
  and enforceable, IGS will continue to work with all parties involved to assure
  the Lease is transferred to the new homeowner. Putting customers first is one
  of the core values at IGS, therefore we are committed to finding a satisfactory
  resolution for everyone.

  
  
  

   

  
  
  

  Thank
  you,

  
  
  

  IGS
  Solar Support

  Customer Answer

  Date: 08/20/2022

  Better Business Bureau:
  
  
  
  I accept the business's response to resolve this complaint.
  
  

• Initial Complaint

  Date:07/27/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received a series of calls from 614-659-5579 from a purported 'representative' of IGS Energy who A) did not give a name, B) read through the script so fast it was hard to understand what he was talking about and C) led with a "So this $100 will go to collections" After asking the caller to repeat, more slowly, several times, the 'representative' kept pressuring me to 'go back to IGS Energy' in order to "avoid this $100 going to collections." So we have three huge red flags right off the bat; 1 - high pressure sales, 2- no name given, 3 - inability/unwillingness to explain the situation all culminating in the call feeling like a scam.
  I did switch from IGS Energy in January when the rate for natural gas TRIPLED without warning. My municipality terminated the fixed-rate contract with IGS, which probably resulted in the insane price hike. When contacting Duke Energy, I was never informed that there would be a fee for switching. The 'Representative' I spoke with kept saying "I don't know what happened, but this fee is going to collections if we don't get it resolved today" That last statement is the hugest of red flags and resulted in me using some choice words to the rep and terminating the call. If this is how IGS does business, especially in a time of inflation, you all are barking up the wrong tree and if the threat of 'collections' is true, who the heck thought that was a good lead to persuading (sorry, BLACKMAILING) a customer into returning?

  Business Response

  Date: 07/28/2022

  Good Morning,

  Please feel free to call IGS and we can review the call.  IGS did have contract with the customer.  The IGS contract did carry a $100.00 early termination fee. The 100.00 early termination fee.  The early termination fee will be billed.  At the time the customer account was cancelled with IGS did mail a letter advised of the fee.  

   

  Please call IGS at 1-800-280-4474 and we will be happy to review the account.

   

  Thank you,

• Initial Complaint

  Date:07/23/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to pay my Electric Bill and it was DOUBLE what I paid for 200kw less usage this time last year. My last month's Bill was over 100$ what I paid this time last year, but I just thought it was because of the A/C and using it so much with hot days. NOOOOO I have been on a variable rate for a couple years now with IGS Energy and this is the 1st time in 4years that I have Ever felt so disrespected and Belittled by a couple that prides itself on customer service. I Called around to my neighbors and even asked random people at grocery stores and shopping complexes about their energy bill this month and Most with the same KWH usage as mine was Half my Bill. So, I called and canceled it through my Energy provider. When I called to ask IGS Energy to help me with Comping my Bill this month and helping me with the rate for next month I was told By the 1st Representative (there is nothing anyone is going to be able to do with the Bill you have in hand and because you have dropped IGS there isn't anything anyone is going to be able to do with my upcoming bill either. I then went to their supervisor which they continued to tell me nothing could be done to help me and because they were getting off in 14 mins, her direct manager wouldn't be available, and I would need to call back the next day. I asked her with me being the un-satisfied customer shouldn't someone reach out to me, and I was told they wouldn't know who would be working because of it being a Saturday so she wouldn't be able to let them know. "WOW" I called back the next day and got another 1st Representative again and tried to explain who I wanted to be connected with and He began with I have read the notes left by the people you spoke to last night How can I help you. I then asked for his supervisor and was on hold for about 3 mins when I just hung up.

  Business Response

  Date: 07/25/2022

  Good Afternoon,

  Thanks for your feedback. We’re sorry to hear you’re
  not pleased.  Electric rates have increased.  The variable rate contract is based off the market price.  IGS billed according to your contract.  IGS shows the account is currently dropping per your request.  

  No adjustment to the billing can be made at this time due to no billing error being made.

  Thank you,

   

• Initial Complaint

  Date:07/22/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  IGS energy is horrible. I was unaware that they can just add their services to your file bill without consent. As well as charge me 3x as much because the plan I did not sign up for is expired? My duke bill is triple this month and they said will be triple next month because we are now on a month to month plan? Adding an additional $300 to this month bill. I do not even know how this is legal. I have never signed any paperwork and never received any information that this was added on to my bill in the first place. I am baffled. I will be spending for $1000 for my gas and electric in the next two months. This is literally robbery, and everyone I have spoke to said they can not help. Beware!

  Business Response

  Date: 07/26/2022

  Good Morning,

  Please see the attached letters IGS mailed advised the contract was up for renewal.  IGS cannot lock in a new rate without the customer making the choice.   The price billed is based on the daily market close.  Sorry we cannot help with current pricing.  IGS does show the accounts are being removed at this time.

  Thank you,

   

• Initial Complaint

  Date:07/11/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  IGS installed a solar panel on my home and they told me will not cost a penny for equipment and installation they will get the money from the government and my bill for 82 dollars a month for twenty five years will never changed and I have that in writing then they bill me first month $49.00 because it was half a month and the 2nd bill came $117.00i called them and I told them about the problem they didn’t do anything the third bill $124.00 then i called the credit card they have on file and dispute the charges and now they sen a bill for June $135.00this is scam blessed I need your help . Thank you

  Business Response

  Date: 07/18/2022

  IGS
  Solar has been in contact with the customer and we are working with everyone
  involved to help resolve this situation. Putting customers first is one of our
  core values at IGS Energy, so we’re committed to finding a satisfactory
  resolution for everyone.
  
  Thank
  you,
  IGS
  Solar Support

  Customer Answer

  Date: 07/22/2022

  Per voicemail, the business has done nothing to resolve this complaint.  Please reopen the complaint.

  Business Response

  Date: 08/26/2022

  IGS Solar has attempted to resolve the customers concerns in
  regard to what was advised at the time of sale. IGS Solar has explained that a
  conversation between the sales agent and customer does not supersede the
  Contract which is enforceable and valid. As stated previously the amount of $82,
  is the average monthly amount, which has been explained to the customer. IGS
  Solar has also relayed the customers concerns to Trinity Solar, as the customer
  pointed out in their complaint, they have been contacted and working with
  Trinity Solar. At this time IGS Solar has addressed the customers concerns and
  we have been advised by Trinity Solar that they have resolved things on their
  end. If the customer has any additional questions regarding their account or
  contract, we ask that they please contact us or Trinity Solar directly.
  
  Thank you,
  
  IGS Solar Support

  Customer Answer

  Date: 08/31/2022

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  
  
  Complaint: 17550737
  
  
  
  I am rejecting this response because: All what IGS saying not true and a big Lie’s and scammers I included to you the agreement was send to me by email by ***** the rep who came to my house and told me the exact thing in the email and like it said the monthly payment will be $82 for 25 years and what happened to the damages on my gutters no one from trinity contacted me yet about fixing the damage and installing the guards for the panels and to be on records that this coming winter if any one get hits with the ice falling from there solar panels they’re going to be responsible 
  
  Regards,
  
  
  
  ****** *********