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Business Profile

Fast Food Restaurants

The Wendy's Company Headquarters & Corporately Owned Locations

This business is NOT BBB Accredited.

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This business has 2 alerts

Complaints

This profile includes complaints for The Wendy's Company Headquarters & Corporately Owned Locations's headquarters and its corporate-owned locations. To view all corporate locations, see

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The Wendy's Company Headquarters & Corporately Owned Locations has 253 locations, listed below.

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    Customer Complaints Summary

    • 229 total complaints in the last 3 years.
    • 61 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/10/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went to the ******* as we have many times before. I went through the drive thru. I did not order on the app. I was given the wrong food. I ordered Nuggets, not A ghost chicken sandwich is what I received. I called the store. A manager I could hardly understand asked if I specified nuggets. I did. I even said Non spicy nuggets. I was on my lunch break. The manager who I spoke with said I would have to bring the food back up there and get the right food after work. So I have to drive up there and give him the wrong food and he want to give me the right food? I want a refund. This is the most ridiculous service I have ever had. I will never eat at ******* again. I called the corporate office to complain. I received an email reply saying they can't find my order. I gave them the transaction amount, exact time, etc. I DID NOT ORDER THIS ON A ******* APP. I went through the drive through and used my credit card. This is the email I received from *******:Dear *******,Thank you for contacting ******* Customer Care.We do not show a My******* account under this email address. To further assist you, please provide us with the order number or the email address linked to your My******* account. To find the email address associated with your account, please go to 'Account' and then 'Settings' and scroll down to see the email address.If you checked out as a guest, please provide us with the order number you received via email after placing the order.Thank you for reaching out, and we look forward to hearing from you soon.Regards,******* The ******* Company thread::Tz6HovVVe8WvtapVDzqgajc::This is ridiculous. I was told they would refund the money. ******* **** ****** should be throwing up in his grave unless he was a con artist and their like the current ******* leadership. This is horrible service.

    • Initial Complaint

      Date:02/26/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been seeking reimbursement for a ******* order that I placed on the company's mobile app on February 3, 2025. While awaiting arrival, I received a text from the delivery driver that the local store was out of the main items that I wanted and that I needed to cancel the order. I have done everything (and then some) that I was instructed to do to resolve this matter, yet ******* (including CEO **** ******) refuses to reimburse me my $17.05 for an order that I did not receive. I have spent several hours on the phone, texting, emailing, typing out all of the gory details, rehashing them, attaching copies of various materials, etc. to no avail. I am beyond exhausted. Earlier this afternoon (following ******* latest insulting email), I informed the CEO and ************* that I will be pursuing this matter legally and contacting all of the major outlets to help me resolve this matter. I have never, ever encountered this level of evil from a fast-food restaurant in my life! Given that ******* is a multibillion-dollar company makes their behavior even more egregious. This is truly 100% greed and cruelty!

    • Initial Complaint

      Date:02/11/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      EARLY JAN 4, 2025 I PLACED A WENDYS ONLINE ORDER FOR 4 BREAKFAST BURRITOS AND 7 MEDIUM SIZED COLD COFFEE DRINKS FOR PICK UP AT THE WENDYS LOCATION TA ********************************** THAT WAS PANZADA ORDER JACKVIED OUT TA 8 AM. WHEN I ARRIVED AT THE LOCATION I IMMEDIATELY NOTICED THAT THERE WAS NO FOOD ORDER WAITING OUT BEHIND THE COUNTER. AFTER SEVERAL MINUTES A PORTLY PALINA ASSISTANT MANAGER TA CAME OUT AND I TOLD HER MY NAME AND WENDYS PICK UP ORDER NO ********** AND SHE INSISTED THEY HAD NOT RECEIVED ANY ORDERS AND I NEEDED TO GO TO ANOTHER LOCATION **************** AND I DID AND THERE WAS NO WENDYS. SO THEY HAD SHAFTED ME OUT OF MY WENDYS PICK UP ORDER CHARGED MY ****** CARD FOR MY ORDER AND THEN REFUSED TO MAKE IT AND HAVE IT READY FOR ME. I MADE A COMPLAINT FOR A REFUND THROUGH 3 DIFFERENT ************************** COMPLAINT WEB FORMS AND NEVER RECEIVED A RESPONSE OR ACKNOWLEDGEMENT OF MY COMPLAINT. I NEED A FULL REFUND $47.99 THIS UNDELIVERED UNFULFILLED WENDYS ONLINE ORDER CHARGE.WENDYS ORDER NO **********. ******

      Customer Answer

      Date: 02/11/2025

      --------- Forwarded message ---------
      From: DABA DA <******************************>
      Date: Tue, Feb 11, 2025 at 1:58 PM
      Subject: Re: Thank you. We've received your complaint.
      To: ********************************** <**********************************>, ******************************************* <*******************************************>


      PLEASE SEE ATTACHED FOR MY BBB WENDYS ORDER POLDAANTED COMPLAINT.

      THANK YOU.

      ****** BURLESON 

    • Initial Complaint

      Date:02/04/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I put in an online order to pick up. When I got there, the doors were locked even though it was late morning, so I went to the pickup window, and the worker told me I had to go to the speaker to tell them my online order was there, and then they would start to make the order. I filled out the survey on my receipt and no one from ******* has bothered to contact me. The order number is: **********, placed on 01/09/25 09:25 AM.

    • Initial Complaint

      Date:01/23/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Missing points to rewards program. Followed procedure which is buried in Wendys website and not easily found. The procedure says to email a copy of the missing points receipts. As of today, the points are still missing points. I called to complain to them and get the runaround and lots of misinformation. The phone **** are argumentative and dispute request when you ask for a supervisor. The auto reply says it received the missing points request and to allow a few days for the account to be updated. The phone **** say 14 business days or more. Here is a cut and paste of the auto reply. It says nothing about 14 business days. It is obvious Wendys isnt willing to help and they do not care. Made numerous calls and they clearly want to frustrate their customers. And to exacerbate matters - several phone **** hung up on my despite my being kind, respectful, and professional.On Jan 14, 2025, at 12:25PM, Wendys *** **************************************** wrote:?Hi there!We've received your request to add your points to your Wendy's account. Please keep an eye on your account, those points should be added within a few days.Note: This inbox is only for points request. If youre in need of assistance for anything else Wendys Related, please reach out to us at: [email protected],

    • Initial Complaint

      Date:01/05/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dear *******,I am writing to formally demand resolution regarding an unresolved issue with order #*********. For over a year, ******* has refused to acknowledge this undelivered order, and your repeated attempts to deflect responsibility to DoorDashdespite ******* being the direct payment processorare unacceptable. ******** has declined any responsibility for this matter, confirming that the accountability lies with *******.I have made more than seven attempts to resolve this issue through ******* customer feedback channels and third-party intermediaries. Unfortunately, these efforts have been met with no resolution. This prolonged lack of action on ******* part is both disappointing and unacceptable.Given ******* role as the direct payment processor for this order, I demand the following:A full refund of the payment for order #*********.Compensation for the time and effort spent attempting to resolve this matter through ******* customer service channels. This compensation may be provided via *** transfer or store credit.Please consider this letter a final opportunity to resolve this matter amicably. If no resolution is reached within 14 days from the date of this letter, I will be left with no choice but to pursue further action, including filing a complaint with relevant consumer protection agencies or initiating legal proceedings to recover the owed amount and additional compensation.I trust ******* will take this matter seriously and act promptly to address it. I look forward to your response and a resolution within the specified timeframe.Sincerely,****** *****

      Customer Answer

      Date: 05/28/2025

      BBB NOTE: Consumer filed a new complaint online that was flagged for review as a possible duplicate complaint.  BBB Complaint Acceptance guidelines do not allow your BBB to validate additional or duplicate complaints from the same consumer against the same company involving the same account or marketplace issues, as we report both the number and nature of the complaints that we process.  


      We have closed the duplicate complaint and copied the additional information submitted and we have manually posted it to the original complaint case below. Based upon this new information we are resuming BBB **************************** We appreciate the patience and understanding of the parties.  


      Problem:
      ******* has received numerous contacts regarding the order that was not delivered nor refunded at 9:57am on January 18th 2024 for 19.21$. ******* continues to deflect this responsibility to ******** but due to ******* being the primary payment processor and the payment conducted via the ******* app, I am demanding this order be refunded or appropriate credit be issued in the form of a gift card. This is my last attempt at resolution before proceeding with district court action.

      Desired Resolution / Outcome
      Desired Resolution:
      Refund

    • Initial Complaint

      Date:12/28/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      store number #**** I placed a mobile order online and didnt receive two items. I called the store and spoke with the manager ******* and she did not try to come up with the resolution. Apparently she couldnt find my order number, but she remember giving out the food, but didnt try to reach any type of compromise. All I wanted was the items that I paid for. This was a huge inconvenience. The only option she gave me was to either return my food or go all the way back up to the store with the mobile order receipt to receive the two items. and she also had a nasty attitude and told me theres nothing she could do over the phone.(missing items: sprite and 10pc nugget) and for my first time ever going to this location it gave a terrible first impression and I will not be going back

    • Initial Complaint

      Date:12/19/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      "BBB took a complaint over the phone. below is voice to text voicemail description

      The complaint is about when I went to ******* and ordered food, they did not have crackers for the chili, which I can't believe, you know, but why wouldn't they tell you they don't have crackers before you order the chili?

    • Initial Complaint

      Date:12/18/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On December 4th I made a purchase through the restraunts app and paid $19.90 for my meal with a credit card. When I arrived at the restaurant I was told that they were having computer issues In my payment "failed." I was able to show the manager my payment actually had already hit my account and was pending. The manager told me he couldn't give me my order and I would have to dispute the transaction with my bank. The payment did process and I am in the process of disputing it. I would like ******* to reimburse me for my payment.

    • Initial Complaint

      Date:12/18/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Put an order through on the app. My son went to pick it up. He didnt know what I ordered so he would not have been aware of items missing. When I got the bag all of the sandwiches (4 total) and 3 bottles of water were missing. I called the location. A person answered that did not understand English. He gave the phone to another person. I explained what happened. She got loud and cussed at me and called me names. Then hung up. I have the receipt for my order if needed.

      Business Response

      Date: 12/18/2024

      Hi there,

      Thank you for reaching out to ******* ************** We're happy to hear from you! We typically respond within a few days, but sometimes it can take a bit longer. Please keep an eye on your email for our response. For reference, your case number is ********. We look forward to helping you!

      Regards,
      The Wendys ************* Team

    The Wendy's Company Headquarters & Corporately Owned Locations is NOT a BBB Accredited Business.

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