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Business Profile

Fast Food Restaurants

The Wendy's Company Headquarters & Corporately Owned Locations

This business is NOT BBB Accredited.

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This business has 2 alerts

Complaints

This profile includes complaints for The Wendy's Company Headquarters & Corporately Owned Locations's headquarters and its corporate-owned locations. To view all corporate locations, see

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The Wendy's Company Headquarters & Corporately Owned Locations has 253 locations, listed below.

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    Customer Complaints Summary

    • 229 total complaints in the last 3 years.
    • 61 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/02/2024

      Type:Service or Repair Issues
      Status:
      UnansweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello I did reach out to this ******* the same day we got our food and none ever got back to **. I order on the app for wendys and went to go pick it up now I was out that way that's why we did it and ours over by us is closed for good. I went and got our food. When I got home I seen they gave us the wrong order. I order a spicy chicken didn't get it I got a regular chicken sandwich and my mom's nuggets were supposed to be not hot and they were hot. The food was ice cold like it had been sitting a while. I have never had an issue with this ******* before but I did ask them back for my ***** and that's all I really want. Is my money back maybe we will try them again but not right now worse food we ever had.
    • Initial Complaint

      Date:11/22/2024

      Type:Product Issues
      Status:
      UnansweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      11-22-24 I paid approximately 33$ for dinner at ******** I ordered a baconator from ******* and they gave me a ****** single which is significantly cheaper than the baconator they also gave me a party pack of chicken nuggets that taste like there 2 days old and very cold and ************ the business hasnt even tried to help me or get in touch, this would be the third time within the recent month that they've robbed me of the sandwich that I've ordered. It's getting annoying and I feel like their just robbing me.
    • Initial Complaint

      Date:11/14/2024

      Type:Product Issues
      Status:
      UnansweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The date of the transaction was 11/14/24 Ordered online and missed items, could not reorder missed items due to a terrible Compensation for missed items, 6.50 dollar delivery charge and only got 6.09 back for missed items and unable to even reorder them without paying an extra 6.50 in delivery fees for a mistake that didn’t have anything to do with me. Penalizes customers for own companies mistakes.
    • Initial Complaint

      Date:11/11/2024

      Type:Sales and Advertising Issues
      Status:
      UnansweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I just had the worst experience at store #***** in *********, **. The overnight shift manager and employee just completely disrespected me by using profanity and essentially refused to take my order. They both refused to provide me with their names. They threatened to call the police after asking for their names. The experience was completely traumatizing and left me in tears!
    • Initial Complaint

      Date:11/09/2024

      Type:Sales and Advertising Issues
      Status:
      UnansweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Your Centerville/*************, ******* location by Zaxbys and ************** charged me full price for two large half and half teas yesterday and said the $1 special did not apply. Is this right?
    • Initial Complaint

      Date:11/06/2024

      Type:Product Issues
      Status:
      UnansweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      SimplyI brought my order home (10/9) and it wasnt edible. The chicken in the sandwich was tough and chewy. I had paid extra to upgrade to a pretzel bun, so the meal was $15(ish). I wasnt able to get back to the store that night. I had reached out to Wendys (10/10) and received an email back (10/14) that ****** forwarded my case to local management (****** was from corporate). On 10/23 and 11/1 I contracted ****** again to alert her no one has contacted me for a resolution like she said they would. In my email from 11/1 I said if I didnt hear back in 2 days Id contact the ******************** for help. I simply want my money back or a coupon for a free comparable meal. Thanks for your help! Tried to upload photos but it wont let me.
    • Initial Complaint

      Date:11/04/2024

      Type:Product Issues
      Status:
      UnansweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an online order at the 804 Assembly location. Upon entering the store I stood at the front counter for 20 minutes without being acknowledged. I was first in line, people behind were irate at the lack of customer service. I never received my food that I paid for, my break was nearly over and I had to get back to work. I haven't heard from anyone after placing a complaint with corporate. I just want my money refunded.
    • Initial Complaint

      Date:11/03/2024

      Type:Product Issues
      Status:
      UnansweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Did not receive goods or refund
    • Initial Complaint

      Date:10/21/2024

      Type:Product Issues
      Status:
      UnansweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      date 10/18/24 11;11am i canceled my order and they never refund me my bank has took the money out of my account I have add in the picture of my bank app so you can see they took the money out of my account

      Customer Answer

      Date: 10/21/2024

      i really would like the bussinse to get this complaint from you guys
    • Initial Complaint

      Date:10/14/2024

      Type:Service or Repair Issues
      Status:
      UnansweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date:October ******* Time:8:00pm and the total of my purchase is ***** and I was so disappointed with my purchase. I have been going there for years and I never had this problem before and I didnt get all four of my nuggets and I didnt like the way they made my baked potato and my chili was all out of the bag all because they didnt put the lid on tight and also they did not put the lid on tight on the baked potato also and my car needs to be detailed all because I couldnt get it all cleaned out and a refund and I didnt go back because I was to upset to go back I rather fill my complaint through corporate thank you

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