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Business Profile

Fast Food Restaurants

The Wendy's Company Headquarters & Corporately Owned Locations

This business is NOT BBB Accredited.

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This business has 2 alerts

Complaints

This profile includes complaints for The Wendy's Company Headquarters & Corporately Owned Locations's headquarters and its corporate-owned locations. To view all corporate locations, see

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The Wendy's Company Headquarters & Corporately Owned Locations has 253 locations, listed below.

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    Customer Complaints Summary

    • 227 total complaints in the last 3 years.
    • 59 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/28/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On January 2 2024 I was charged by Wendy’s after making a mobile order after 15 minutes of waiting behind one car in the drive thru I had to leave I couldn’t wait any longer. I called the contact number for wends and they said the specific restaurant had to refund my money. They said they would contact them to issue the refund. I still have not received my refund.

      Customer Answer

      Date: 02/25/2024

      ********

    • Initial Complaint

      Date:06/28/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I got sick on the morning breakfast from the Wendy's was delivered to my residence and I bought two breakfast sausage burritos the potato patties were just nasty like they've been sitting over to overnight and the drink was watered down waterlogged I have no ice it was nasty 23 bucks and they charged me $50 and something for the delivery when they should have took only 14 on the receipt which I got I want my money back now

    • Initial Complaint

      Date:06/27/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Wendys Restaurant #****
      **** Crain Hwy
      ###-###-####
      Trans#****
      Date:6/20/2024
      Time: 10:54pm
      I ordered six biggie bags and when I paid for the food I was rushed by the order taker. I ordered for others, and the food was below Dave Thomas standard of how food should be served. I received old fries & nuggets that should have been pleasant to eat but instead was tough. The cheese hadn't melted on the burgers shameful. The only thing that was how it was supposed to be were the cold drinks. Very disappointing experience after being a Wendy's Customer all my life. I'm about ready to be done with Wendy's and just reminiscence about the good ol days when Wendy's was great!. Any help regarding this is greatly appreciated. Thanks. #

    • Initial Complaint

      Date:06/27/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed a mobile order for this location of 06/16/2024. When I arrived to pick up my order, I was told that they did not have any of the chocolate Frosty’s, which is the still reason I typically go there. So they asked me if I would like a replacement and then all they had was the berry Frosty so I took some time to think about if I wanted to replacement I pulled forward and waited Manager, then came out. I told him I didn’t want a replacement I would reach out to corporate for a refund for that portion. He said OK walked back inside. I sat there for about 2030 minutes assuming they were making the remainder of my food and I kept seeing people that it went into the actual location and we’re eating there get food through the windows this whole time while I was still waiting I went back around the drive-through and they just assumed that I wanted to cancel my entire order even though that’s not what we discussed , so by this time when I finally did get my food, there were a couple of things that were missing out of there and the drinks I could not even drink they were supposed to be sweet tea, but they look like water down apple juice. My child would not drink it. I would not drink it. We dump both of the drinks out. I reached out to corporate 06/17/2024 who told me that the franchise owner would reach out to me that never happened so I followed up a week later the following Monday and was told that the general manager would reach out to me as soon as they’re able to hear. We are now almost 2 weeks later with no resolution. No one has reached out to me and no refund has been issued. I was advised that I would get a refund issued and it even states that in the email that I have attached a picture of I want my money back. It should not be this hard. I should not have to speak to the franchise owner to get a refund.

    • Initial Complaint

      Date:06/27/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ORDER ID: ********** Friday, June 7, 2024 07:23AM

      I placed an online order on the website. When I got there these incompetent people tell me they have NO FRIES and NO BLUEBERRY POMEGRANATE which I paid extra for. They sta*** they could substitute the fries for chicken nuggets. We refused the order and said we wan*** a refund. They said since we placed the order online. We had to call customer care. I called and they are closed so I sent an email. No response. I tried cancelling this order online and it says processed already! Monday, June 10, 2024. I call mobile customer care who tells me only the store can issue a refund. Case *******. So I call the store with my case number. I speak to Juan the general manager who says he has to call his district manager LaToya who says NO we do not refund mobile orders. That is customer care so I call back customer care who says no it is the store. It will take 7-14 business days to refund. I ask for a supervisor named Isaac who states they have to approve the refund, but the district manager shows as someone else. I want my money back. This location is trash.
      Tell this location to update the website to show items out of stock! Tell this location to doublecheck items because they are ALWAYS missing something. Tell this location to hire people who are competent. I think this location should be shutdown. They are that terrible. I want my refund of $39.13 back to my credit card ASAP. Next course of action is formal complaint with my CC, FTC, Attorney General. I will NEVER visit this disgusting location ever again.

      Customer Answer

      Date: 06/14/2024

      address is **** ****** *** ** ** *****

      Customer Answer

      Date: 06/27/2024

      Thank you after much persistence and escalating past the district manager a kind man named *** ******* got me resolution. Mobile orders has no one to take accountability. Corporate Wendys states the franchise is responsible for refunds. The franchise states anything online corporate is responsible. He forced the district manager to make the general manager to give me a refund. I had to go back in person so a large ordeal that took 3 weeks. Thank you for all your help! I guess no more ordering online!

    • Initial Complaint

      Date:06/25/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 6/19/24 I placed an order via the app at Wendy's. Upon arrival for pick up I was advised, no regular nuggets, I advised that I did not want the order then and the employee told me to cancel the order via the app, which I did. I still have not received a refund, the location says the app will take care of it as it was through the app. I requested a refund as the app advised and received the attached letter, still no refund. No one seems to be able to assist and refers me back to the other. I have still not received said refund.

    • Initial Complaint

      Date:06/25/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have tried to chat in app, no person available all day. I have called a d listened to endless holding music for 90 mins.
      Yesterday, someone was able to fraudulently use my app and my mobile account gift card for over $40 in *** ****, completely wiping out my gift card balance. Please help. Very surprising this could happen, a fraudulent order. Never been to ** in my life.

    • Initial Complaint

      Date:06/17/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Today 6/17/2024 about 1:30 pm I ordered a ****** DBL Comb at Wendy's in **** *** The meat in my burger was RAW! Not cooked and bloody. I talked to the on site Manager about it. An older gray haired woman who did not care talked to me. She told me nobody at corporate would do anything about it. The restaurant owner did not care and would do nothing about RAW MEAT BEING served to the public. I paid $11.23 for a hamburger/meal I could not eat!!

    • Initial Complaint

      Date:06/16/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      June 16,2024, my mother I went to Wendy’s. I have been to Wendy’s many time and have experienced the same nasty behavior from the staff. My mother and I are large and my mother and I caught them making fun and laughing at us, so we told them that their behavior and attitudes would not be tolerated. No matter when we go to this Wendy’s they are nasty and disrespectful. My mother and I have never said of warranted this bad behavior from the employees. We go to get a meal not be disrespected by the very employees our purchases help pays their salaries! Both the cashier and manager have bad attitudes each time we go to Wendy’s these are nasty and disrespectful!

    • Initial Complaint

      Date:06/12/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I downloaded the Wendys app on April 1st and placed a 5 dollar order on the app. Once I submitted the order the amount changed to 27.84. I called the location and asked to cancel the order and release my money and was told they cannot cancel the order. Then I called corporate which was a waste of time because it just rings and rings then places you on hold to listen to the terrible music for over an hour so I finally hung up. Then I acquired their email address and finally someone responded. We went back and for through emails and then was told that they were n9tifying the restaurant and someone would contact me concerning my refund. Noone has tried to contact me. I want my 27.84 put back on my card. The Wendys app is malicious and charged my card way more than my total. It was just me eating. I did not order 27 dollars in food. The total was 5.41 I believe. Refund my money please!

    The Wendy's Company Headquarters & Corporately Owned Locations is NOT a BBB Accredited Business.

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