Reviews

This profile includes reviews for Morris Furniture Co., Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Morris Furniture Co., Inc. has 10 locations, listed below.

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  Morris Furniture Co., Inc.

  2377 Commerce Center Blvd. Fairborn, OH 45324

  
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  Morris Furniture Co., Inc.

  2850-E Centre Drive Fairborn, OH 45324

  
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  Morris Furniture Co., Inc.

  2700 Miamisburg Centerville Rd., Ste. 534A Dayton, OH 45459

  
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  Ashley Furniture

  520 Clock Tower Way Fort Mitchell, KY 41017

  
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  Morris Furniture Co., Inc

  1280 Gemini Place Columbus, OH 43240

Review Details

• Review fromSchyler F

  Date: 07/10/2024

  1 star
  Their delivery drivers committed, armed burglary in My Home. What’s more? I was a trainee at the company at the time of the robbery. When I told my superiors and coworkers, management fired me citing the gossip policy.
  This is an abhorrent business with vile business ethics

• Review fromDavid C

  Date: 06/09/2024

  1 star
  I have been waiting for my coach, love seat and recliner yo be fixed since December of 2023. It is June 2024 worse compamy to deal with. The biggest scam of an organization I have ever dealt with

• Review fromSteve L

  Date: 05/16/2024

  1 star
  I bought a recliner sofa from Morris Furniture at the Dayton Mall on 9-13-21. They suggested we purchase the extended warranty, so we did. The release handle broke and I call the warranty company on December 12, 2023. They didn't send a repair person out until January 2024. He ordered parts. It's now May 16, 2024 and still not fixed. I've called the warrant company several times and they have NERER called me back. I've contacted Morris in person at the store and called customer service and every time they have told me that it's out of their hands I need to contact the Warranty Company. Morris sold me the warranty but they won't help me. Nobody told me that Morris wasn't connected to the extended warranty.
  I just want my sofa fixed!!
  I will nerve buy the extended warranty again!
  We have shopped at Morris for over 30 year, nerve again!

• Review fromErin M

  Date: 05/02/2024

  1 star
  In 2022 I Bought a couch, loveseat, an end table and coffee table, got the couch and loveseat, within a few weeks of purchase, waiting in the coffee table and end table. They never came. 2 years later, I get a $1200 charge in my card. Call it in for fraud they claim I authorized the payment for said coffee and end table. Still never received said furniture. How can a company charge your card 2 years later. With a new 5 year 0% interest till 2029. On the statement it said new charge purchase date march 2nd, 2024. I haven’t used this card in 2 years and paid the balance in full. Never open up a credit card through morris furniture, they may add charges that you might not catch. Especially if you still have a balance on your card. I only noticed it because I’ve had it paid off for 2 years.

• Review fromDiana M

  Date: 04/25/2024

  1 star
  Don't EVER buy their Extended PP! It's a bait n switch. The store tells you everything is covered but they have a 3rd PP company that says wood breakage is not covered. Have it in my contract that says it is. Then they sneak in a line on my order that says purchased PP but " no frame" extra $99.00. I've been through various phone calls, e-mails, chat-bots, bounced around like a basketball from person to person. I'm in the middle of trying to get a rocker recliner fixed that broke. I will NEVER buy from ANY of Morris associated stoes again. Trying to reach a human being on the phone is like pulling teeth. The saddest part of this .. Morris was the only store we ever bought from over the years.......NOT ANYMORE!

• Review fromDarlene L.

  Date: 03/30/2024

  1 star
  We paid for a table in January 2024 and were told it would be available March/April. We made several attempts to contact the salesman for an update. He always said “my boss is in tomorrow but I’ll check and get back to you”, but each time he did not. We went online to look up our order and it was nonexistent. I mentioned we had already paid for this table in full at the time of purchase. We Called the store again and left a detailed message; no reply. We did a live chat where we were told “the manager is not in today but they will send the message and manager will get back” to us. We did not get a reply. We finally reversed the charges and our credit card company reimbursed us.

• Review fromAvery T

  Date: 03/21/2024

  1 star
  I bought a table less than a year ago from there and with just normal usage the tables panels are peeling . The furniture comes with a year warranty so I contacted the Ashley furniture dealer I bought from and just from pictures deemed it as water damage and refuse to help . After contacting the company I started to read reviews on this table and people have had the same issues from something as little as a cold glass sitting on the table . I cant believe a business can sell something this horrible with no repercussions or willingness to fix what I think should be a defect on their part .

• Review fromMarisa B

  Date: 03/15/2024

  1 star
  We bought a leather couch and chair that were "pet friendly". I asked the salesperson if a pet scratch would be covered under the extended warranty, and he affirmed that yes it would. Our small pet just scratched not even hard the arm of the chair, and the material opened a tear to what appears not to be leather but some other material that is very thin and exposed something white underneath. I have tried to call the extended warranty company which was so unfriendly that I couldn't spend time and energy to answer the million questions. I am devastated that we spent thousands of dollars at this store with no return to what was promised.
  Very disappointed

• Review fromCandace S

  Date: 01/19/2024

  1 star
  We purchased a very expensive couch from Morris furniture. We selected the high performance material, which we paid extra for, being told that it would hold up better. Within 6 months the material is pilling, misshapen, and there is a puncture in the back. The material is discolored in places and the recliners we had installed are the most uncomfortable I’ve used. There is no padding and they are too short.
  We have complained and sent pics for repair per the warranty we were guaranteed. And EVERYTHING was denied. I feel scammed and beyond disappointed. They often conveniently lose all records of purchases and employees who sold us the couch conveniently do not work there anymore.

• Review fromChantell A

  Date: 01/03/2024

  1 star
  If I could give zero stars I would. This place is a fuckin joke. I ordered a $4000.00 bedroom set and waited almost two months for the order to be fulfilled and delivered. I scheduled my delivery for this past Thursday based off of my email saying all parts were in stock and ready. The delivery people (who emphasized they were subcontractors and they weren’t responsible for not having all the pieces) got all of the furniture in and then told me they didn’t have the support rails for my bed and that Morris would contact me. Morris didn’t. I had to go in person and was avoided by staff when I got there. I finally talked to the Customer Care Specialist who only was able to be contacted by email and told she would contact the distribution center about possibly getting me the the parts in “a week or so.” No sense of care or urgency that I don’t have a bed based off of them not having all of my pieces delivered after paying extra to have my furniture delivered and setup. Then Morris had the audacity to send a customer satisfaction survey about my delivery. Are you serious?! Still no contact about my support beams or offers for compensation for inconvenience or anything. The Customer Care person was scheduled to be in today and wasn’t. I was told my beams and rails would be delivered on 1/12, but I haven’t received any correspondence with that information either. No rush delivery or nothing, just business as usual for them. I will never purchase from them again, and I advise you to not do so as well.