Complaints

This profile includes complaints for Micro Center Computers & Electronics's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Micro Center Computers & Electronics

  4119 Leap Rd Hilliard, OH 43026-1117

• 

  Micro Center

  71-43 Kissena Blvd Flushing, NY 11367

• 

  Micro Center

  550 East Lancaster Avenue Saint Davids, PA 19087

• 

  Micro Center

  1776 E Jefferson St Ste 203 Rockville, MD 20852

• 

  Micro Center

  11755 Mosteller Rd Ste D Sharonville, OH 45241

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/31/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Item purchased was a WD SN850X 2TB SSD on 3/22/2023 for $160 plus tax. Opened box on 3/29/2023 after returning from a vacation, to find visible damage to the SSD. Item was sold as new. Brought back to Micro Center in Flushing, NY for a replacement. Was told no one else had purchased it, and I was the only purchaser. They "tested" the drive and found that it was a 1TB instead of a 2TB model, and that they will not take the return. Essentially I was accused of tampering with their product, which is completely ridiculous. Reached out to online customer support, who told me the same thing. Now I'm stuck with a defective drive I refuse to install, as it's not the one I paid for, and out the money I had paid. Absolutely disgusting treatment of a long time customer with extensive purchase history.

  Business Response

  Date: 04/04/2023

  Complaint id 19882033

  
  Hello,

  
  We were able to look into this customer’s concern and the General Manager, Robert M, agreed to exchange the WD SN850X 2TB SSD for ******* as a one-time courtesy exchange.  The store will open the box in front of the guest to ensure there are no issues or further inconveniences for the customer.

  
  Sincerely,

  
  Micro Center Customer Relations

  Customer Answer

  Date: 04/06/2023

  Better Business Bureau:
  
  I accept the business's response to resolve this complaint. I shall go  to the store on Friday, April 7 or Saturday, April 8 after 5 PM to make the exchange.

  Thank you for your assistance. 

   

  Regards,
  
  ******* *******

• Initial Complaint

  Date:03/27/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For more information this is in regards to this ticket: ************  Device was dropped off with a damaged DC-IN-JACK, device was operating normally 12 hours beforehand Receive update, jack ordered. Receive update 4 days later, jack installed, device boots to BIOs error but is able to enter Windows by skipping BIOs error Microcenter Repairs attempts to update BIOs, device now refuses to boot with original Drive, but will boot with **** **** ***** ****** me additional $805 to replace Motherboard and Hard Drive that were undamaged originally. Now the device will no longer turn on and Microcenter is extorting me for money in order to retrieve the device in usable condition for more money.

  Business Response

  Date: 03/30/2023

  Complaint id # ********

  Hello,

  We asked the Service Manager, ******* *. to look into this customer’s concern. He noted that the customer’s statement is different from the diagnostic results provided to him.  One part the customer left out in his complaint is that when **** checked it in for service, the unit did not power on, and he mentioned he was concerned that plugging in the unit with a damaged dc jack may have damaged his Motherboard.  There are 22 entries by the tech (attached), as well as, the text messaging between the tech and customer which summarizes and speaks to the customer’s awareness of what possibly caused his issues--being that the unit never powered on at check in, and the customer was content in keeping the unit the way it was bypassing the BIOS login.  What the store will do is extend the courtesy of replacing the drive with a new one that is not failing and reinstall Windows for him at no charge since the customer said, “the device will be used in this fashion.”  The Motherboard issues and its replacement cost will be the responsibility of the customer.

  
  Sincerely,

  
  Micro Center Customer Relations
  

  Business Response

  Date: 04/04/2023

  Complaint ID ********

  Hello,

  
  We are glad to hear the customer’s issue has been resolved.  However, based on the fixes the customer described in his rejection, they are indicative of a failing Motherboard, thus the recommendation to replace it by Micro Center. 

  Sincerely,

  Micro Center Customer Relations

  Customer Answer

  Date: 04/04/2023

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: ********
  
  I am rejecting this response because: 
  
  Regards,
  
  **** *****

• Initial Complaint

  Date:03/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a PC on Tuesday August 9th, 2022 late in the evening from Micro Center, along with a 2 year warranty. I have had significant issues with it since I built it on the evening of August 10th 2022. It never properly came on, with the PSU shorting out and damaging everything. I went to the store to try to resolve this on the 11th of August 2022 and have been led on a run around of a journey which is fully documented in supporting documents. The employees at the store were unable to agree how the warranty worked every time I went. I have been up there multiple times, including one time where they returned my computer case to me saying it was good to go and it was missing almost all of my computer components. I had to complain to get my RAM, SSD, CPU and the GPU back from them even though my PC was “ready for pick up”. Again, the details are fully documented in supporting documents, along with my receipts. I am at a loss. I can't afford to continue checking in my computer for 3 weeks at a time only for another component to likely fail just a few weeks or months after getting it back from them. Especially if they continue to charge me incorrectly for the items that should be covered under warranty, which is at this point almost completely used up less than 12 months after purchase.

  Business Response

  Date: 03/27/2023

  Complaint Id ********

  Hello,

  The customer was contacted by the Retail Sales Manager, ******* ** on 3/23/23 from the Westmont location.  The store offered exchanges on all of the components so they could start fresh.  He also offered to discount the build fee if he wanted Micro Center to build it, plus offered options for a protection plan that would be more beneficial to the customer.  The customer accepted and dropped off his unit on Sunday.  The new build is completed, and the customer was contacted that the build is ready for pick up.

  
  Sincerely,

  
  Micro Center Customer Relations
  

• Initial Complaint

  Date:03/17/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Selling software and offering to ship it but when you receive it there is only a slip of paper. You are apparently supposed to download the software from some site and then make your own disk. Their ad was misleading and their return policy on a slip of paper is ridiculous. They said they wouldn't return it because it was "openen" software.

  Business Response

  Date: 03/23/2023

  Complaint Id 19615780
  
  Hello,

  
  Many of the software items we sell are no longer including the disc. The “what’s in the box” is referring to the software code that is included rather than any physical media on a disc. We asked Home Office Tech Support to reach out to help ****** install it. The customer decided to keep the software and install it himself.  He appreciated our offer to help install; however, wanted to handle it himself.  Of course, if he needs assistance, we are here to help.

  
  Sincerely,

  
  Micro Center Customer Relations

  Customer Answer

  Date: 03/26/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  Regards,
  
  ****** ******

• Initial Complaint

  Date:03/13/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is two fold : I went to Micro Center because I wanted to ask a question about a product that I purchased at an earlier date and was having issues with item. I thought before I call Manufacturer I would stop on there and speak to a knowledgeable Sales person. I have spent around 25,000.00 there over the past few years. I have had a Multitude of dysfunctional or Non-Working Items which have cost me in Returns ...lost time and Money - If that is not bad enough - When I was in Check-Out line the Cashier during a very busy day - Tells everyone in Line that i am a Scumbag -How did he achieve this? Well he makes a load case when Once again I was returning a product - just so happens this product I didn't open or need - What's this Cashier do.. Instead of being polite to me he insults me by letting everyone in line know and there was at least 40 or more people in line - he announces during my Return Process that I am a bad person - He did this by exposing my financial return history as in the Form that I should be openly chastised - He said that I have over 20,000 dollars in Returns - Not sure who is doing the accounting but can tell you that that would be near to everything I've ever purchased there in the last 7 years. What he didn't highlight was that I've only returned about 3 items I didn't need. What he didn't take into account was that I had purchased two broken computers - One would not even Turn ON... The other for what ever reason during Windows Installation I did not have the Option for North America so could not load Operating System therefore could not use Computer - Both the Way Both of these computers they themselves built - Also employees Chastising me in front of the Customers. He also forgot or NO just had one mission and this was do Social Marginalize me with erroneous information/ Upon both incidents I spent more money and upgraded from a 2700 computer to 3200 to 4600 and this is the thanks I got -- this concludes 1rst Complaint

  Business Response

  Date: 03/16/2023

  Complaint id # 19589178

  Hello,

  The customer will be contacted by the business.

  Sincerely,

  Micro Center Customer Relations

   

• Initial Complaint

  Date:02/27/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a monitor for desktop computer. I believe it had a 3 yr warranty and is still under warranty. There is an issue with the monitor with blue light/ray not working. It hurts my eyes whatever I use the monitor. I have switched to another monitor for desktop. Other monitors I have used, desktop or laptop does not hurt my eyes so it has to be the monitor having issues. I need a return and refund. Please contact via email.

  Business Response

  Date: 02/27/2023

  Complaint ID ********

  Hello,

  We understand the customer is not satisfied with his Asus monitor; however, it has been almost two years since he purchased it via web pick up at our Duluth location.  The customer has 30 days to return the product; therefore since it is out of the return period, and we no longer carry that model, we would advise the customer to contact Asus, the manufacturer, who provides the three year warranty.  Here is the vendor support’s contact information: Vendor Warranty:  **** ******* *** **** ** ***** * ***** **** *** ******* ********* **** ************ **** ***** ******* ************

  
  Parts: 3 Years
  Labor: 3 Years
  Vendor Support:
  Main Website* ************************
  Support Website: ********************************
  Support Phone #: ###-###-####

  
  Sincerely,

  
  Micro Center Customer Relations

  Customer Answer

  Date: 03/09/2023

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: ********
  
  I am rejecting this response because: Oct 2021 purchase is not even close to almost 2 years. I will reach out to ASUS to see what they will do about this issue. Micro center customer relations, please provide your direct email address.
  
  Regards,
  
  ** ****

  Business Response

  Date: 03/10/2023

  Complaint id # ********

  Hello,

  We emailed the customer with our email address if he would like to reach out to us directly.

  Sincerely,

  Micro Center Customer Relations 

• Initial Complaint

  Date:02/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I brought a refurbished computer from microcenter in Nov of 2022. The computer crashed within days of purchase. i returned it to the store while it was still under warranty on Jan 2nd 2023, it is now February 20th 0f 2023 and I haven't been serviced or updated on the status of my repair. This is unprofessional at very least, and I also use this computer for work. two months is way to long !!

  Business Response

  Date: 02/24/2023

  Complaint ID 19439190

  
  Hello,

  
  We apologize for the customer’s experience with our Service Department.  The General Manager, ******* C., contacted the customer and offered to exchange the unit due to a faulty hard drive with either a direct swap of the same unit or using the credit towards a different computer. The customer was happy with both options and either the Service Manager or the General Manager will call the customer on Friday to finalize the resolution.

  
  Sincerely,

  
  Micro Center Customer Relations

• Initial Complaint

  Date:02/20/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There are two separate complaints. 1. We had purchased an RTX 3070 graphics card on 12/22/20, with a 3 year protection plan. Now, to start off the salesman stated" hassle free returns, bring in the item and it will be exchanged or refunded " They say the same spiel over and over. On 2/11/23 we brought this graphics card in as it is not working properly. We were told that the NEW policy is that the repair department must check out any item over $500.00. This gentleman said that there is nothing wrong with it. Excuse me ? It will not operate correctly , We drove 2.5 hours to your store for this hassle free exchange or refund only to be met with a hassle... I know damn well it is defective. So now i have a 559.99 item that does not work and they will not honor. So we purchased another one at Best buy as they are only 30 minutes away and it works great ! I feel that this is a deceitful practice and new policy or not, i was told back in 2020 Hassle free. 2. We also returned Beyer headphones that the hinge was breaking on. This too was not very hassle free as i paid with my debit card and yet received a gift card ? After giving me the run around for 30 minutes and refusing to honor the protection plan on the warranty, the last thing i wanted to do was shop more at your store. We did shop just to use up this now unwanted gift card, but we will never be back. This is very sad as this store is a gamers dream, parts pieces and addons in every isle. My son loves this trip. Considering its 2.5 hours one way we do not visit this store as you would a Walmart but its always been his go to. ( Or should i say WAS )

  Business Response

  Date: 02/24/2023

  Complaint ID 19437733

  
  Hello,

  
  We wanted to let you know **** M, General Manager at the Mayfield Hts store reached out to ***** to apologize for the experience she had in the store.  **** went over the difference between a replacement plan and protection plan so the customer understood why the video card needed to be tested before the store could return it under the plan and that a gift card for the product is generated when a buyout is done as described in the Protection plan’s terms & conditions. However, for customer satisfaction, he offered to email her a Fed Ex label to return the Video card to the store for the adjudication process.  After the card is received, we will issue the customer a check (per her request) instead of a gift card for the value of the product. **** provided the customer his contact information in case she has any other questions.

  
  Sincerely,

  
  Micro Center Customer Relations

  Customer Answer

  Date: 03/06/2023

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 19437733
  
  I am rejecting this response because: 

  I delayed response to allow time for harsh feelings to subside and to be able to respond to this matter in a more clear minded objective.

  I do not dispute that i did in fact speak to ****, general manager but our conversation was not how customer relations replied. 

  **** stated that he could immediately issue a gift card for the amount of purchase. In speaking to him i stated that i would prefer a check as we were unsure if we would ever patron his store in the future. He stated that he would have them get that issued immediately and in the mean time he would email a label for me to return the item. 

  I did explain to him that i was uncomfortable with him receiving the item and me waiting for a check. Per our conversation, he stated that he understood but the check will be processed tomorrow. 

  I received the email with the label for the return, but as we own a business it would be a few days before i could have the time to package and return the item. We work long hours 12-16 hours per day Monday thru Friday which leaves me weekends to get errands completed. The following day the Fed-ex showed up at my house to pick up the item, talk about red flags going off in my mind. This is NOT what was discussed. Micro center has failed twice now on there hassle-free return and i am no longer interested in allowing them a chance to rectify the situation and would like my complaint to be known to the public. 
  
  Regards,
  
  ***** ******

  Business Response

  Date: 03/10/2023

  Complaint ID 19437733

  
  Hello,

  
  We are sorry the customer felt **** was rushing her into returning the card by sending a FedEx call tag.  He was only trying to expedite the process for the customer so she could receive her refund.  It is a process that we use all the time for any customer that lives a distance from the store.  We supply a call tag or return Fed Ex label, and the customer ships the product back to the store for the refund to be processed.  Micro Center will be able to provide a refund upon receipt of the product.  We apologize the customer misunderstood ****’s intentions of trying to resolve and address her concern in an expeditious manner.

  Sincerely,

  Micro Center Customer Relations

• Initial Complaint

  Date:02/15/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Spent $ 119.00 On a Audiotech Pair of Headphones. With two Screen wipes for $1.98. My checkout total was $130.09 Firstly, there was no way to test the audio in store. Got home used my new pair of headphones, realizing that they would at random compress/distort the audio. So, was going to just do a return. Micro center is refusing to return this defective pair of headphones. Stating that it's their company policy. I had assistance from many working in the store during this purchase. At no point did anyone tell me that this is a nonreturnable item. Even in the headphone alley itself, there is no signs stating that this is a policy. At checkout, I was never told this was non-returnable. The receipt also does not state that the product is non-returnable. With it having the line "Unless stated your purchase may be returned within 30 days of purchase" Which nowhere on my receipt does it state that this item is non-returnable. For a defective item, I feel it's very scummy to not accept a return..

  Business Response

  Date: 02/17/2023

  Complaint id # 19412103

  
  Hello,

  
  We apologize for his experience and any inconvenience.  One of the store managers, *** K, contacted the customer on February 17, 2023 to let him know the store will return the defective headphones, just bring them back to the store.  There is a disclaimer on our website that states “VR Headsets and headphones are not eligible for return. (COVID-19 Safety Measure)” However since the product was defective, the store made an exception.

  
  Sincerely,

  
  Micro Center Customer Relations

  Customer Answer

  Date: 02/18/2023

  Was able to fully get a return, thank you. 
  

  
  ******* *******

• Initial Complaint

  Date:02/02/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an ASUS Vivobook laptop as an Open Box item in early 12/2022, even though I had imminent holiday travel plans, but was able to confirm that it qualified for the extended holiday return period. Unfortunately I was caught up in the winter storm and airline fiasco and was unable to return home prior to the return deadline. Once I began using the computer I realized that no icons appeared in the Windows Taskbar, searched online for possible fixes and attempted several of the simpler ones. Since the free tech support period was still open, I visited the Houston store Knowledge Bar on 01/27/2023. I was led to believe they offer a far more limited level of service than they did in the past (primarily assistance with hardware issues now?). When I explained the problem, the technician quickly "guessed" that my Windows 11 is corrupted and stated the machine would require re-imaging, at a cost of $100, if reinstalling Windows didn't fix the issue. The tech offered no further assistance. I next submitted an online support request, and received a reply that the free 60-day tech support is only for "over the phone remote support" (but did offer to assist me). This reply is inconsistent with the info in the Tech Support FAQ's. They also stated that the free tech support is "basic" and would never include either reinstalling Windows 11 or re-imaging the machine, even if the system was already corrupted at time of purchase. I do not feel that I should be expected to pay $100 to MicroCenter to re-image a $300 laptop that clearly had existing Windows 11 issues when I purchased it. The machine had been returned to MicroCenter at least once and it seems possible, if not likely, that the original/previous purchaser(s) notified MicroCenter customer service that Windows 11 did not function properly, yet they apparently performed a factory reset(s) rather than confirm the issues and install a new copy of Windows 11 before offering it for sale again as an Open Box item.

  Business Response

  Date: 02/03/2023

  Complaint id# 18968998
  
  Hello,

  
  We wanted to let you know the Service Manager, **** N, left a voicemail and sent an email so he could resolve ******’s concern.  He is awaiting the customer’s response to help her.

  
  Thank you.

  
  Micro Center Customer Relations

  Customer Answer

  Date: 02/07/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint. My computer's Windows 11 operating system was successfully reinstalled at no charge to me by the Knowledge Manager at the Houston store.  I very much appreciate his time and prompt attention in resolving the problems I was having with the computer.

  
  Regards,
  
  ****** ****