Complaints

This profile includes complaints for Micro Center Computers & Electronics's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Micro Center Computers & Electronics

  4119 Leap Rd Hilliard, OH 43026-1117

• 

  Micro Center

  71-43 Kissena Blvd Flushing, NY 11367

• 

  Micro Center

  550 East Lancaster Avenue Saint Davids, PA 19087

• 

  Micro Center

  1776 E Jefferson St Ste 203 Rockville, MD 20852

• 

  Micro Center

  11755 Mosteller Rd Ste D Sharonville, OH 45241

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/13/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I brought a brother printer with a 2 year replacement plan back in may of 2022. I returned it because i wanted a ***** instead. On May 5/14/2022, the brother printer was exchanged for the *****. I paid the difference. I was told the replacement plan was the same price and will flip over. I asked for the original receipt back and was told no. I was told it was under my phone number if any issues. The new printer was 239.99. I was having issues with the ***** printer on Thursday. I called ***** and they ran their diagnostics and turns out one of the nozzles is damaged. The printer needs to be replaced. They no longer provide replacements under manufacture warranty. Needs to go back to Microcenter. ***** told me; the retailers been told once given a case number they need to provide the replacement. Also, this is why I brought a replacement plan. I went to the Micro Center store in Westmont, IL on 5/12/2023. I was denied a replacement on both fronts. They claim that ***** never told them this. They can't even find the replacement plan under my phone number. I was forced to buy a new one. I need a printer. ***** provided me a case number of 230511-001971 for this reason. I got a call from a manager named ***** yesterday. He said that he would have cythina/lydia look into and have her call *****. ***** called me back yesterday and told me that they told her to replace it. I still haven't got a call from her or *****. I left two voicemails for ***** and no answer. He is ignoring me. I want my money back.

  Business Response

  Date: 05/16/2023

  Complaint id #20054874

  Hello,
  We were able to look into this customer’s concern and followed up with the store. The store was not able to find any protection plan tied to the defective printer so were unable to replace the printer.  The customer let us know he contacted ***** support again today, and they will be replacing the printer. 

  Sincerely,

  Micro Center Customer Relations

  Customer Answer

  Date: 05/17/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  Regards,
  
  ****** ******

• Initial Complaint

  Date:05/12/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a lenovo laptop and it was advertised as new. Upon opening the screen has two scuffs on screen and light marks. The unit also had another persons login. I called the store manager and they told me they could not help me. I am requesting assistance from Micro center. Would Micro center offer a discount to keep this used or refurbished unit or can I return for a full refund? Please advise how you would like to proceed

  Business Response

  Date: 05/16/2023

  Complaint ID# 20053547
  Hello,
  Customer Relations reached out to ******* to obtain more information to see how we could help. After speaking with the customer, we contacted the store and ****** J, Operations Manager, talked to the customer, apologized for the experience, and provided two options for the customer: 1. $100 check to be sent to the customer for customer satisfaction or 2. The customer may return the unit.   The customer chose to keep the unit and receive the $100 check. The customer was satisfied with the resolution. 
  Sincerely,
  Micro Center Customer Relations
  

• Initial Complaint

  Date:05/11/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The date of the transaction was 4/27/23 at MicroCenter on Bethel Road in Columbus, Ohio. I was told to back up my device before the worked on it, which I did with an external hard drive. I was told by the technician that it would be 3-4 days to repair and be returned. I have called no less than a dozen times about the device without any return phone call updates. It sat for at least a week before an email was sent to Samsung for a replacement screen. On Tuesday I was told that a new screen would not ship from a vendor until May 15 or 16th to Columbus. After they receive it, the technician would then repair it. I run a non profit off of that computer that I cannot use or access. I also scheduled the GRE at home on the computer, which will not be available now. I cannot take the practice exams I scheduled or the actual exam on it. It will cost me $185 to reschedule it now due to the late notice. I asked to speak to a manager, which I was told one would call me yesterday morning due to the costs I now have to incur from this unexpected non delivery. I have no idea when I will actually get the computer back to reschedule the exam or work on the non profit. This is completely unacceptable. The absolute worst customer service when our charity and our family has spent a lot of money at this establishment with no return calls.

  Business Response

  Date: 05/17/2023

  Complaint id# 20046518
  Hello,

  
  We apologize for the experience and have reached out to the store for more information regarding the repair.  The General Manager, Tom W. called the customer twice on 5/16/23 and emailed the customer his apologies and explained the part that was ordered to fix her unit had an ETA of arriving on 5/16 and now we are getting no information as to its availability.  Since the customer purchased the Accidental Damage Plan when she purchased her unit last July, we can do a buyout since we are not sure when the part will be available.  Also, since this caused the customer to miss the date of her GRE exam and needed to reschedule, we are hoping that you can register a different computer to take the exam.  The store will also reimburse you for the $185 to reschedule.

  Again, we apologize for this inconvenience the repair caused you and hope you get a chance to respond back to Tom’s email to work out a satisfactory resolution.

  Sincerely,

  Micro Center Customer Relations

  Customer Answer

  Date: 05/18/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.  I want to make sure I am reimbursed for the GRE reschedule and the buyout of the item that was not fixed. I scheduled to go into the store tomorrow 5/19/23 when both will be offered and given.
  
  Regards,
  
  ********* ******

• Initial Complaint

  Date:05/09/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 05-04-2023 I bought a new PC, On 05-05-2023 I went back to Micro center after purchasing my brand new bundle PC due to the product not working properly. This product came with RAM, Mother board, and a CPU all for $549.99. I set the system up correctly and was no able to still get a display from the pc. I Called Micro center and explained everything to them that I was facing. They told me to bring the product back to see if the store can fix it. So I did so. Once I got there I met with an employee named George who works in the tech center( he’s supposed to help customers that have tech issues ). Unfortunately he did not help me. He was rude, stand-offish and showed no respect towards the customer that needed help. He immediately told me to just return the product and did not provide me any support through this stressful process. I had hard drives that needed to come out of the mother board in order to do the return (as George the tech guy instructed) due to that being my property. I ask George if I can use his screw driver to take out the hard drives and he told me I had to pay $50 in order to use his screw driver. Had the manger come over and George the tech guy still refused to cooperate with me and the store manager at that time. Long story short I call the motherboard manufacture, and they informed me that the ram that Micro Center had sold me and that bundle was not compatible with my motherboard. Micro Center sold me a faulty product and I’m not sure if they knew that this was purposely done just to have people come in the store and pay $50 for a tech just to have their new computers get checked out because the computers won’t work due to the ram not be compatible. I had then went to the custom computer department in that same store and they do not flag this issue to me. Some thing about this situation seems very suspicious almost as if it may be purposely done possibly. I would like for the store to replace the ram with the correct ram. WaitingOnMangersCall

  Business Response

  Date: 05/10/2023

  Complaint  ID # 20028034
  Hello,
  We were able to look into the customer’s concern and found that the customer was sold a BYO bundle of all compatible parts. Since he was unable to get the build working, he brought it in to Service to find out why. He was greeted by our tech, George, who after listening to what Mr. ****** had to say, explained he would like us to look into why his new build would not display and advised him there would be a diagnostic fee of $40. The customer declined to pay stating he had just bought the items, so they told him that he could exercise his right to exchange the items if he believed they were faulty. He then asked to borrow tools to take apart his unit and was told we do not loan out our tools to customers. The store does not charge $50 for the use of tools. When the Manager on Duty got involved, he provided the customer with the necessary tools to disassemble his unit. They also gave him an exchange on the RAM and CPU, as soon as, he disassembled it. We are unsure what Mr. ****** is requesting through the BBB, as he was given the requested exchange that same night 5/5/23. He also came back on 5/7/23, 2 days later and exchanged the RAM for a second time according to his order history. 
  Micro Center has been selling these bundles for some time, and we are not aware of any issues with compatibility. If there were any compatibility issues, the bundle would have been pulled from the sales floor.  Since the customer would not let us run a diagnostic test, we could not determine if it was assembled improperly or the products were defective. 

  Sincerely,

  Micro Center Customer Relations

  Customer Answer

  Date: 05/10/2023

  
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  Regards,
  
  ***** ******

• Initial Complaint

  Date:05/05/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the new ASUS PG27AQDM on their website and it was in-stock and I completed the order and it said it would send me the tracking information when it ships. I then get a confirmation email saying the order was completed and it showed all the details. Then I get an email later saying they cancelled the order because of "product unavailability or a payment authorization issue". The system said it was in stock and the transaction was completed. They failed to honor the completed transaction. This is highly unprofessional and I want the product.

  Business Response

  Date: 05/10/2023

  Complaint  ID # 20022305

  
  Hello,

  We were able to look into the customer’s concern and found the item he ordered was out of stock by the time his order was processed. The manager of MCOL will have someone contact the customer to provide him a couple of options:
  1. We can offer an alternative selection (or)
  2. The customer can wait for stock to be replenished and place another order for that. 
  We apologize for the inconvenience.

  Sincerely,

  Micro Center Customer Relations

  
  

• Initial Complaint

  Date:05/03/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went into Micro Center to resolve an issue of a sale made through misinformation. I went it today (04/03/23) to seek assistance in making an item swap after purchasing an item due to misinformation from one of their "experts." This item is covered under a 2 year warranty, and I was told multiple times I could replace this item at any time using the warranty, granted it be within the warranty validation range. I was refused this guaranty due to the fact many people have been returning their items when they were price hiked to purchase newer versions of the item. I went in very respectfully and calmly explaining to them that I went into this purchase with their "experts" knowing that I was inexperienced in this field, and needed assistance. While the series of the item is correct, at no point was it explained to me that there are different distributors of each series, offering different features and compatibility. Because of this, they employee selected a random distributors version, failing to explain or confirm compatibility. Due to this, I've run into multiple compatibility issues. After recent research, I chose to exercise the rights of my warranty that were explained to me at the time of purchase, and again confirmed by 2 employees on (05/02/23.) I explained to the staff the compatibility issues, and the misinformed situation that took place last year that led to this purchase. I also made it very clear that I wasn't trying to scam for an upgrade, I simply wanted the item swapped with the SAME series, but the brand that I researched was more compatible with my gear that they did not make me aware of themselves. The manager refused to replace the item under the warranty, and gave unnecessary attitude when I was polite the entire time. I was battered with irrelevant excuses disguised as policy questions to find any reason to deny the warranty. This is the 3rd time I've been misled on a purchase, yet the only time I've asked for the issue to be corrected.

  Business Response

  Date: 05/04/2023

  Complaint ID# 20014958 
  
  Hello,

  The store provided details regarding the customer’s first visit.  His graphics card was tested and passed. Since the card cost over $500, the customer has a protection plan instead of a replacement plan, which requires the store to test the card for failure. At that time he was offered a diagnostic so the card could be properly tested in his computer.  The customer declined because he lived an hour away.  The customer had not contacted Micro Center previously about the issues with the card.
  We reached out to the store and General Manager, ***** C, called the customer to share what options they could offer.  She explained they would work with him and his computer to try to identify the issues he is having.  They will try to resolve this during his visit; however, explained that diagnostics take time.  The customer plans to visit the store next week.

  Sincerely,

  Micro Center Customer Relations
  
  

  Customer Answer

  Date: 05/05/2023

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 20014958
  
  I am rejecting this response because: After consideration of the call received yesterday, the matter still stands that they sold me, not only an item, but also a warranty with false information. They are still requiring the part to be faulty, requiring more testing, instead of acknowledging the sales under false pretenses. While the store Manager was much kinder than the assistant manager I first dealt with, I was still on the receiving end of many excuses why the warranty as explained to me cannot be honored. When something is purchased, the details of the policy should be upheld until the warranty has reached and/or surpassed it's valid date. As I was informed of this policy by multiple employees in store, and friends/ family that shop there, it is not my responsibility to properly train their employees on the details of what's included in a warranty, nor should I suffer to due to others abusing the system. I simply want my item exchanged for the proper one now that I've been educated, as their "Experts" that constantly ask if you need help failed to educate me after explicitly stating my need for help and lack of knowledge at the time. While I'm not upgrading, I can only assume they are refusing to honor the warranty as it requires full purchase cash back, and then a repurchase of the replacement item. This means I would see approximately $300+ in return for this error due to the purchase being during a time of inflation, which again is their choice, nor my problem to suffer for their lack of adequate assistance. If their "experts" aren't knowledgeable, then they shouldn't be asking people if they need assistance, nor trying to upsell items and add additional warranties for hundreds of dollars if they can choose not to honor it as they feel like. If the seller chooses not to honor the warranty as was explained to me, and their error acknowledged, I will happily close the case, and contact my family's lawyer over negligible sales strategies. Both the item and warranty were purchased under their own false pretenses. I'm simply asking for an exchange over their own sales error. A quick look through their review history shows their poor service is clearly not a new issue. This really doesn't need to be this complicated. The facts have been laid out, and their service versus what's told during a sale to make extra money is completely unacceptable. They are delusional if they think I will let them handle and test my entire PC after this treatment. At this point, I'd rather drive 3 times the distance to do the exchange at their Chicago location, as I don't trust receiving a working replacement, nor them honoring the remaining warranty if the new item is faulty. This location is handled with complete unprofessionalism, and I won't accept this response for a $1,300+ total purchase price of an item.
  
  Regards,
  
  ****** *****

  Business Response

  Date: 05/16/2023

  Complaint id# 20014958 

  
  Hello,

  
  Customer Relations reached out to the customer to let him know *****, the GM, had created an $849.99 Gift card (the price of the graphics card) for him to pick up when he returned the GPU.  ****** visited the store on 5/16/23, and the Retail Sales Manager, Nick, gave him the gift card and returned the GPU. We apologize for any inconvenience and hope the customer is able to replace the card with one that is more compatible with his unit.

  Sincerely,

  Micro Center Customer Relations

  Customer Answer

  Date: 05/17/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  Regards,
  
  ****** *****

• Initial Complaint

  Date:04/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We built my PC brand new in May of 2021 and it is beautiful, but it was having some issues. No matter what we tried there was no fix. With this being my business PC I really need it running the best it can. We talked to the techs at MicroCenter and they told me to bring the PC in and they would take a look at it. We brought it in on Wednesday March 15th and they said it would be ready for pick up on Friday the 17th. We go in on Saturday the 18th and are told that the PC hasn't even been looked at yet. We then took this time to stress to then the importance of the PC and the contents it holds. We even purchased an external hard drive just in case they said it needed to be wiped. A week goes by and they said that there was a corruption with Microsoft and it should all be resolved. Great! We pick the PC up March 24th and take it home. Then Life happens. I get sick, my day job gets super crazy and busy. So for 2.5 weeks the PC sat on my desk, not even plugged in yet. The next week rolls around and I have a $1000 order to print and fill. So we plug in the PC and it won't connect to internet while hard lined in. We checked the connection, the port, and we even took the Ethernet cord and plugged it in to another PC. Everything was fine and worked as it should, except my PC. So frustrated, we load the PC back up and head back to MicroCenter. The PC was dropped off again on Tuesday April 11th and we told them we had to fill this order by the 15th. The manager said he would work on it personally and get it done by then. Luckily, our order deadline got pushed to the 29th. So when we heard nothing from MicroCenter we decided to drive up there and guess what? THE PC STILL HADN"T BEEN LOOKED AT! I understand being short staffed and all, but come on. This "fix" was caused by the 1st time you "fixed" my PC. So here we are. April 20th and I am taking home a still broken PC. I don't know what else to do.

  Business Response

  Date: 04/24/2023

  Complaint id# 19963253
  
  Hello,

  
  We wanted to let you know that Patrick R., reached out to the customers and invited them to bring the unit into the store so he could personally attend to their unit.  Patrick fixed the networking issue at the counter by putting in a new network card.  He, also, is contacting Alyssa to ensure the repairs fully fixed the problems.

  
  Sincerely,

  
  Micro Center Customer Relations

• Initial Complaint

  Date:04/15/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2/07/2023 I purchased a new computer memory drive (SSD) at a cost of $ 59.99 from Micro Center (**** ** ****** **** ******** ** *****) to replace an old, corrupt and worthless memory drive from my computer. I needed to install the Windows Ten Operating System (OS) on the new drive so the salesperson directed me to their Technical Department, it was there that a man named ******** ***** offered to install the Windows Ten Operating System for a hundred dollars. I agreed to the price and handed ***** my debit card. ***** then charged me $166.14. But without my consent, instead of installing the Windows Ten Operating System, ***** transferred the corrupted files from the old and useless drive to the new drive; damaging the new dive and rendering it useless. Three days later, ***** called me on my cell phone to inform me that my device was ready for pick-up. When I picked up the damaged device and installed it on my computer it did not work. On the Repair Order Invoice ***** claimed that he had upgraded the New Drive when all he did was to damage it. When I returned the damaged drive and asked for a full refund, an African American gentleman man who identified himself as the General Store Manager said that they would reimburse me for the damaged drive but that they could not reimbursed the $100.00 installation fee because ***** had perfumed serviced on it. He also mentioned that they could replace the damaged drive and install the Windows Operating System for an additional $120.00 dollars. When I told the Store Manager that I just wanted the full $166.14 dollars that ***** had charged my bank account, he said no. He also told me “Feel free to call our Corporate Office.”

  Business Response

  Date: 04/21/2023

  Complaint id 19940606

  
  Hello,

  
  We were able to look into this concern and have asked the Service Manager, ***** R., to refund the charges for the service because the customer was not satisfied with the results.  Since the customer paid with a debit card, **** can either stop by the store so he can swipe his card for the refund, or we can request a check to be issued sent directly to the customer for $166.14.  If he can let us know which option would work best for him, we will get the refund processed. We apologize for the experience.

  
  Sincerely,

  
  Micro Center Customer Relations

  Customer Answer

  Date: 04/21/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  Regards,
  
  **** ******

• Initial Complaint

  Date:04/12/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a intel core i7 12900k cpu from the Sharonville location for $350.98 on 3/03/23 and I live in englewood which is a 60 mile trip one way, when I bought the 12900k the intel 13700k was a lower price than I paid for the 12900k, I found out that the 13700k would work better for my needs so the next time I was near a microcenter happened to be this columbus location and I wanted to do an even exchange for the 13700k, pricing had changed but the 12900k was still the more expensive chip as of the date I went to columbus location was 4/08/23 I hadn't opened the i9 12900k or broken the factory seal, and when I visited on 4/8 the 12900k was $393.98, and the 13700k I wanted to exchange for was $381.98 so still the 12900k I had purchased was more expensive and still brand new. I asked about the exchange and the cashier was polite and stated he would have to ask management. The manager came over and was very rude and stated that he could only return the $350.98 I had paid and I would have to pay an extra $33.33 to buy the 13700k, mind you as I stated when I purchased the 12900k it cost more and it still cost more on the day I was here but the manager refused to help me, and also was rude and said that he didn't even have to return my cpu for being outside return policy when I originally purchased I was told I had 30 days not 15 as he stated and the one I was returning wasn't even opened. I felt very insulted by the manager, and I have spent around $4,000 with microcenter. I will not be returning to the columbus location. I have never been treated like this at the Sharonville location. This is not a proper way to treat customers especially those whom spend a lot of money.

  Business Response

  Date: 04/14/2023

  Complaint id# 19925830

  
  Hello,
  We researched ******* concern and found that he purchased a System Board and Processor Bundle from Sharonville, transaction # 071-PO-11901037 on 3/3/23 for a total of $390.98….($350.98 for the processor and $40 for the board…the retail price on each separately is $393.98 for the processor and $259.99 for the board). He paid $390.98 for what separately would be $645. He returned the Processor on 4/8/23 transaction #141-RE-16579073 for a processor whose retail is $381.98 and not a clearance product. He was given credit for his $350.98 processor (shown on his receipt) and still has the board that he paid $40 for which was part of the bundle savings. That is why he was charged for the difference between the two, and the store was not able to process it as an even exchange.  What he returned does sell new for $393.98; however, he paid $350.98 which is listed on the transaction as a clearance markdown, thus the reason the customer was required to pay the difference.

  
  Sincerely,
  Micro Center Customer Relations
  

  Customer Answer

  Date: 04/18/2023

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 19925830
  
  I am rejecting this response because: 

  The i9 12900k I had purchased WAS NOT on clearance. It was brand new factory sealed as it was when I returned it. The motherboard that was $40 was open box clearance, as stated on the reciept I have, also no where on the reciept did it say this was a processor motherboard combo purchase 
  
  Regards,
  
  ***** ********

  Business Response

  Date: 04/20/2023

  Complaint id# 19925830
  Hello,

  
  We appreciate the customer clarifying the processor was not a clearance item; however, as you can see by comparing the two receipts associated with this customer’s concern they are different products with different pricing, so an even exchange was not an option. The store returned the Intel i9-12900K Box processor for what the customer paid ($350.98) 071-PO-11901037.  The new purchase was a different processor, Intel i7-13700K ($381.98) 141-RE-16579073, resulting in the customer paying the difference between the two products.
  Sku: 326694 for an Intel i9-12900K Box - $350.98
  Sku: 436196 Intel i7-13700K Box – $381.98

  
  Sincerely,

  
  Micro Center Customer Relations

• Initial Complaint

  Date:04/05/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a complaint against Micro Center concerning my recent purchase of a high-end Alienware monitor (DELL 34" OLED AW3423DW) for $1,335.99 on March 25th, 2023. My order number is #16365619, and the tracking number for the shipment is 39*********0 (FedEx). Upon delivery, I discovered that the monitor was not in the box. Instead, it contained gym equipment. I immediately contacted Micro Center's customer support to report the issue. After providing the requested photographs and additional information, I was informed that the issue had been escalated to their management team. However, despite waiting several days, I received no communication from the management team. When I eventually received a response from a different representative, they advised me to dispute the charge with my bank, rather than offering a direct resolution through Micro Center. I expressed my concerns about this approach and requested to speak with the management team. I have made multiple attempts to resolve this matter with Micro Center directly, but I am left feeling frustrated and disappointed by their lack of effective communication and insufficient efforts to resolve the situation.

  Business Response

  Date: 04/10/2023

  Complaint id #19902323

  Hello, 

  We are sorry to hear that Jason was disappointed with his experience. As we have stated within our correspondence, we have reviewed this situation with our distribution center, loss prevention, and management, and it has been determined that the package weight was correct on all counts at the time of shipment. Our recommendation is to have the customer follow up with with his bank to dispute the charge. We apologize that this has not met his desired resolution and appreciate the customer sharing his feedback.

  Sincerely,

  Micro Center Customer Relations