Complaints

This profile includes complaints for Micro Center Computers & Electronics's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Micro Center Computers & Electronics

  4119 Leap Rd Hilliard, OH 43026-1117

• 

  Micro Center Computers & Electronics

  747 Bethel Rd Micro Center Store Columbus, OH 43214-1901

• 

  Micro Center

  655 Merrick Avenue Westbury, NY 11590

• 

  Micro Center

  71-43 Kissena Blvd Flushing, NY 11367

• 

  Micro Center

  1776 E Jefferson St Ste 203 Rockville, MD 20852

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/10/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a DJI mavic pro 3 drone on Oct 28th from micro center under order ********. I got a package from micro center via Fedex but it was the wrong item. Instead of being the drone I ordered it was a pair of computer speakers. I shared photos of what was sent, they were reviewed and I was told by a rep by the name of Sean that he would send me a label to return the wrong item, and that their warehouse would call me that same day to get m CC info to process my refund. I returned the item that same day but I never got a call back from their warehouse. I waited and then earlier this week gave them a call to see what happened to the call back and was told that this was escalated to a loss prevention team and they were investigating it and would get back to me. They didn't get back to me so I reached out again and was told I'd get a call back with a resolution by end of day. End of day passed with no call and I reached out the next day and was told they'd look into it and call me back. I didn't get a call back, I just got an email stating that they didn't send me the speakers and there was nothing more they could do; to contact the police or Fedex. The police didn't send me the wrong item, Fedex didn't send me the wrong item, Microcenter sent me the wrong item. And it's not even some random item, they sell it right on their website. They sent me the wrong item and refuse to take any responsibility for it! I would like my money back.

  Business Response

  Date: 11/17/2023

  Hello, 
  Thank you for reaching out.
  We are sorry to hear about this experience and will look into your order to see how we can help. Have you sent the item back for refund?

   

  Thanks, 

  Micro Center Customer Relations

  Customer Answer

  Date: 11/22/2023

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 20852623
  
  I am rejecting this response because: yep i sent it back weeks ago with label you guys provided me.
   
  your people knew ahead of time that the item was incorrect. I sent the pictures of what you guys sent me.

   

  
  Regards,
  
  ******** *******

  Business Response

  Date: 11/29/2023

  Hello,

  I apologize, our warehouse and Loss Prevention team has denied this return as the item sent back does not match the item confirmed as sent from our warehouse.   At this time, we recommend that you reach out to your bank to dispute the charges and reach out to your local authorities if you believe your package was tampered with.

  Thank you,

  Micro Center Customer Relations
  

   

   

• Initial Complaint

  Date:10/26/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  9/26/2023 Purchased an RTX 4090 from Microcenter. About 2 weeks later I decide on replacing the card with a new one along with the monitor. Along the way I made several stops at different stores to purchase food, etc. somewhere during my trip the card is stolen, I didn’t know where it happened or who it was but the person responsible traded it for a Microcenter gift card, the customer did not get asked for an ID and the store granted it. Now I’m out $1900+ and the store has my purchase. I asked them to void the gift card and they refused, I asked them to return my item and they refused. Never buying from them again going forward. Worst experience I ever had.

  Business Response

  Date: 11/06/2023

  We have spoken with this customer. ***** has stated that the item was stolen from his vehicle. We have advised this customer to file a police report and reach out to his vehicle insurance company to file break-in report. This is an issue for the police, not Micro Center.

  Thank you,

  ******

  Customer Answer

  Date: 11/06/2023

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 20788084
  
  I am rejecting this response because:

  Taken directly from Micro Centers refund policy.

  Refunds

  If a credit card was used as payment, the credit card must be present at the time of return. Credit card refunds may take up to 5 business days to process the refund.

  They helped someone at the store level process a refund on an order that does not belong to them. The person did not present the credit card that was used on file in relation to this order, after stating this the store chose not to ID the individual. In store the front desks and sales area has notifications posted that Drivers License or Government Issued ID would be validated. The store has failed the customer and is storing my stolen graphics card in holding. They are refusing to return my rightful property and are attempting to wave away the stores wrong doing in this matter. 

  There is nothing on the terms of services or the return policy that mentions an item can be returned from someone other than the customer and without an ID and therefore does not have any legal standing.

  
  Regards,
  
  ***** *********

  Business Response

  Date: 11/07/2023

  The return was not applied to a credit card refund. The person returning the item had a valid receipt with matching serial numbers. At this point we encourage Mr. ********* to contact the local police department to file a theft report of his property from his vehicle. He may also file a break in claim with his vehicle insurance company. If we are contacted locally by the local police department we will be happy to work them as they investigate the car break in Mr. ********* mentioned in past conversations and his original BBB complaint.

• Initial Complaint

  Date:10/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Brought in my Dell XSP 9575 Laptop for a new Battery install. A week later after that battery install the Mouse pad started acting up. Brought it back to MC. They said it needed a mouse pad. They then provide incorrect Serv Tag # to Dell for the Mouse. The Laptop was then blocked by Dell due to MC's errors. I picked it up and order a Brand New Dell factory CORRECT mouse pad & brought it back. The MS Rep texted me to ask if I got the new pad and to bring it back. After 3 trip back and 4th, including phone calls, Fanny - MS Tech called to ask who installed the new battery because it was Not connected correctly. I advise that MC did it, tech ****** who was no longer there, due to messing up many other PC's in repair. I was next told they could not get the Laptop to come on. I advised it came on every time I was was right with them & me watching. I was next told it was missing drivers, no driver were missing Before I gave it to them. I was next told it was a bad board. The problem is MC service had it 3-4 times & there was No confirmed bad board, it was working fine before they attempted to work on it. They said they needed a new Board and would order one. They delayed ordering. I went to ask about it 2 weeks later. They then changed again and said it was Not a bad Board. But that is was fixed and gave it to me. Got home and it would not select and open app's and other things. I took it back, they said it needed drivers updated. I picked back up. Same day it was locked again. Mouse point would not move. Left click would not select. 2 in 1 Touchscreen would not work. Battery would not charge. Two days later I tried again, and I called them to ask for a Manger and call MC's Corp office. They are now offering me a 20% discount off a like $1600 - $1900 Laptop. I will not give $1200 - $1500 for new Laptop due to Microcenters Tech damaging my Laptop that was not Damaged. I have many Documents to back this up. Please see the Text of why they could not get the parts.

  Business Response

  Date: 11/01/2023

  The consumer, ***** ******* concerns have been resolved. The local store has offered a solution for the customer and he has agreed to their proposal for assistance. 

• Initial Complaint

  Date:10/23/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a GPU with a 2-year protection plan on 11/27/21. Actually, the sales agent recommended purchasing the protection mentioning that if something happens to the product within 2 years Micro Center would replace it or give store credit without asking any questions. However, when we tried to replace/get credit for the product when the GPU started to shut down randomly, the customer service rejected stating he could not duplicate the problem. The problem was erratic and intermittent. There is no way he could duplicate it on his bench. He needs to run the GPU for 2-3 hours or sometimes for longer than that. Above all when they sold the Protection Plan, they did not say that if their technician can not simulate the problem, they would not honor the Protection Plan. So Micro Center's protection plan was a scam. They should not be selling a lie.

  Business Response

  Date: 11/01/2023

  Hello, 
  We would like to look into this, can you please send the transaction number on your receipt, we are not able to find your purchase under this name, email or phone number. 
  
  Thanks, 
  Micro Center Customer Relations

  Customer Answer

  Date: 11/05/2023

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 20771423
  
  I am rejecting this response because this is was gift and receipt is attached. 

  Transaction reference # ***-**-*******

  
  Regards,
  
  **** *******

  Business Response

  Date: 12/13/2023

  Hello, 

  I have spoken to the manager; he would like for you to bring in the GPU so they can use the plan for the buyout. Normally we test due to the warranty procedures, if we cannot duplicate the issue, we are not able to use the warranty. We are making a onetime exception to help. Please read the terms and conditions of your warranty if you purchase another plan with Micro Center, we use a third-party vendor for our warranties, this is also located on our website. Please bring in the GPU so we can help with the buyout, the store is ready with your info. 

   

  Thanks, 

  Micro Center Customer Relations

  Customer Answer

  Date: 12/21/2023

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 20771423
  
  I am rejecting this response because: 

  I am taking the gpu to the store today to see if the manager actually resolves the issue or not. . Normally what they say and what they do is not the same. 
  
  Regards,
  
  **** *******

• Initial Complaint

  Date:10/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Saturday October 21, 2023, I, Mr. *******, and my wife arrived at Micro Center at approximately 1830 hrs. By 1840 hrs, I gotten 294 dollars worth of items and went to pay for those items with my Micro Center store card. It was there the store clerk told me that my store card account had been closed due to inactivity. The clerk then told me that I had to reapply for another card and so I did in order to get a 5% off the items i wanted to purchase. In doing so, a hard credit inquiry was done on me in order to be approved. After being approved, the clerk tried check me out with the card approval but couldn't. He then got a manager to resolve this issue but this issue never got solved. The ask me at least 12 to 15 time for my first and last name, my last four, and my date of birth. Each and every time he inputted this into the computer it kept on telling the manager to try later. The manager eventually told me unless I had an American express card, or come back another day, he could not give me the 5% discount eventhough I had been approved for their store card. I left the store not purchasing anything an hour later (1944 hrs) with a hard inquiry on my credit report. It's seem as if the staff in that store appear to do what they did in hope that I would just give up and just pay full price for the items I had. I will not shop there ever again.

  Business Response

  Date: 10/24/2023

  Hello,

  Thank you for sharing your feedback, we take such feedback seriously and are committed to resolving any issues to ensure a positive experience for all of our customers. Upon investigation, we found that you encountered difficulties
  during the checkout process, which resulted in your dissatisfaction. We sincerely apologize for any inconvenience you experienced. Our Operations Manager called this morning to listen and to see what we can do to help, He offered a discount for your troubles and understand that you are not able to make it in any time soon. Our utmost priority is to provide a seamless and enjoyable shopping experience for every customer, and we are committed to learning from this incident.
  Should you have any further questions or concerns, please do not hesitate to contact us directly. 

  Thanks, 

  Micro Center Customer Relations

  Customer Answer

  Date: 11/12/2023

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 20765887
  
  I am rejecting this response because: 
  
  Regards,
  
  ****** *******

• Initial Complaint

  Date:10/14/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To whom it may concern. Repair Order # ************@@1 On October 11, 2023, I brought the Gigabyte RTX 4090 for diagnostics to the Micro Center at Federal Plaza, 1776 E. Jefferson #203 Rockville, MD 20852 ************ Repair Order # ************@@1 Upon receipt of notification, I returned to the store to collect my GPU. The video card had undergone testing and was confirmed as ready for pickup. However, upon inspecting the contents of the box, I discovered that certain items were missing; specifically, the manual booklet, installation guide, and warranty guide were not included. I sought the assistance of Mr. ******, the tech manager, and was informed that the booklet was misplaced. He recommended that I print the original copy from the website. I expressed my concern to Mr. ****** that this item, a Gigabyte OC RTX 4090 video card, was valued at $1699.00 and that all items originally included must be returned to me in the same condition. I am disappointed to report that the young computer technician responsible for my GPU neglected to return the original documents. As a result, I have drafted this letter of complaint addressed to the management. Two potential resolutions are available to resolve this matter. The first option is for the store to open one of the GPUs sitting on the shelf, identical to mine, and provide me with the missing booklet. Alternatively, the store could refund the cost of my GPU. It is the responsibility of the computer technician to return all original items to the customer.

  Business Response

  Date: 10/16/2023

  We are working with the store to locate the missing manual. If we are unsuccessful at locating the original manual that accompanied the component when it was brought in for service, we will source an original replacement. To confirm we have the proper model of the video card, we are requesting a copy of the original receipt or transaction number if it was purchased from Micro Center. We were unable to locate a transaction for a 4090 video card in Mr. ************ purchase history. An alternative would be a photo of the label that appears on the box that contains the barcodes with all the manufacturer information (Model#, Part#, Serial#)

  Thank you,

  Micro Center Customer Relations

  Customer Answer

  Date: 10/18/2023

  Complaint ID: 20734604                                                       
  
  
  
  
  
  
    I am writing to provide an update on the situation regarding my initial complaint. I wanted to express my deep appreciation to the Micro Center Customer Relations Department for their prompt and efficient response to my concerns and for their dedication to customer satisfaction.
  
  
  I would also like to acknowledge the proactive efforts of the Manager of the Micro Center store, who personally contacted me to discuss the issue at hand. Following our conversation, we were able to come to a mutually satisfactory solution to address the matter. I am grateful for his swift and effective action in resolving this issue.
  
  
  I am pleased to confirm that the missing items were successfully recovered and returned to me. As a result, I am completely satisfied with the outcome of the situation and am closing this complaint.
  
  
  Once again, I would like to express my sincere appreciation to the Micro Center Customer Relations Department and to the Manager for their professionalism and expertise in handling this issue.
  
  
  Thank you for your attention to this matter.
  
  
  Sincerely,
  ****** **********

• Initial Complaint

  Date:10/06/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sent my computer to get a fan replaced on 7/18/23. When using the computer the fan on full speed still isnt functioning. They apparently cant identify the issue and have offered to replace a fan and motherboard. They told me they ordered a battery and would replace motherboard if they have to but its been almost 3 months. They told me they would send me tracking of the battery when it was ordered and still haven't received it.

  Business Response

  Date: 10/11/2023

  Hello, 

  We are sorry to hear about this experience and will reach out to the store to look into this and to reach out to you as soon as possible. 

  Thanks, 

  ***** - Customer Relations

  Customer Answer

  Date: 10/11/2023

  ********* ********* <*****************************>
  Oct 10, 2023, 5:12 PM (23 hours ago)
  to disputeresolution
  
  This is an email from corporate mentioning they would repair the battery and motherboard at no cost if need be. They have told me they ordered a battery but zero tracking has been provided. 

  Business Response

  Date: 10/25/2023

  Hello, 

  Thank you for reaching again, I have spoken to the service manager. He has informed me that you will be in this week for help. Please let us know if you have any questions or concerns. 

   

  Thanks, 

  Micro Center Customer Relations

  Customer Answer

  Date: 10/25/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint. Anthony was great and fixed the issue. Thank you guys!
  Regards,
  
  ********* *********

• Initial Complaint

  Date:09/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Back in December I purchased a protection plan for my computer that lasts for 2 years. The protection program stats that there would be no hidden fees and all I have to do is bring in the computer and drop it off. I was also assured that back on August 28th when I called their support line when my CPU died. I was sick at the time, so I had to wait a few days because bringing it in and dropping it off on August 31st. The following day I was notified that there was going to be an 80 fee for them to repair my computer. I was never notified in December when I made this decision that there would be any other fees such as labor. As I'm sure they are most likely seeking to collect money from warranty programs that nobody will claim as issues with hardware like this is rare. I had to go down in person and do all the labor myself before they would replace the part that I had already told them that was broken.

  Business Response

  Date: 09/22/2023

  Hello, 

  
  We would like to look into your transaction for this purchase, would you happen to have the transaction number for your purchase?  

  Thanks, 

  Customer Relations

• Initial Complaint

  Date:08/12/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So I was in the market for a new laptop last December. I was looking for a gaming laptop that was well built and had a hybrid metal case and so forth. I asked for some help from a gentleman in sales. He was really pushing me towards this Asus. Saying this is my best option. I made sure to ask him if it was the best bang for my buck and how the reviews were. And he insisted reviews were great and this will last me at least 5 years. Long story short 8 months later the laptop he sold me was defective. Specifically a keyboard pattern burn in on the screen. So I took it in for repair. Mind you this is about a 2 hour drive for me. This is the St ******* location by the way. The first tech I talked to said "yeah that laptop looks to be defective in design.". He also stated that "Even if we fix it. It's going to happen again. Nothing we can do other then repair it.". I was like "can you guys do an exchange of the same model or a store credit for equal value". For the warranty since "it's going to happen again." The tech manager came out and said that was not possible. And indirectly stated that it was my fault for picking a bad laptop and I "should've researched more before buying" That's the whole reason I went to microcenter!! so I could get assistance picking a good system!! So I uncomfortably opted for the computer repair. They gave me Nothing in terms of paper work. I can't look up the service status cause NO PAPER WORK. I can't call the store. So at this point I'm not sure I will be shopping there anymore unless they make it right.

  Business Response

  Date: 08/16/2023

  Complaint ID 20461681

  Hello,

  The store let us know they provided store credit for the customer to use toward a new unit.  The customer left the store happy. We appreciate the customer bringing this to our attention and apologize for any inconvenience.

  Sincerely,

  Micro Center Customer Relations

  Customer Answer

  Date: 08/16/2023

  
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint. They went above and beyond to make sure my experience was one of relief and resolution. I would like to point out ******* professional attitude and service. This has restored my relationship with the company

  
  Regards,
  
  **** ******

• Initial Complaint

  Date:08/03/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction occurred today, 8/3/23. Micro Center advertised an Open Box computer monitor model 27GR95QE by LG on their website as "INCOMPLETE: WRONG BOX". I reserved the item and went to the store to purchase it. I inquired with the associate who rang out my transaction about the condition, who assured me it has been inspected by their distribution center. Upon arriving home and inspecting the product, it was severely damaged. Scratches are all over the product deep enough to remove chunks of paint, and the metal display panel is dented on the corner at an angle, warping the screen. Nowhere online, on my digital reservation pickup, on my digital receipt or on my physical receipt is there any mention of damage whatsoever, even cosmetic, and the damage to this product is well beyond that. Even worse, there is a stack of price stickers on top of each other on the side of the box, leading me to believe that Micro Center has sold this product over and over in a misleading fashion and lowering the price every time it is returned rather than having it disposed of. Worse than that, my digital receipt states this product retains the 2 year parts-and-labor warranty through LG which they absolutely would not honor for a monitor in this condition. I am going to return this product today and as soon as I am able. For me to even consider doing business with this company in the future, for wasting my time and gas by selling me a damaged product without a disclaimer and falsely stating it is under manufacturer warranty, they can sell me the same product in actual Open Box and undamaged condition for what I paid them today. I will not be letting them keep my money until they decide to do that or not.

  Business Response

  Date: 08/08/2023

  Complaint ID: 20418938

  Hello,
  
  We apologize for the experience and any inconvenience this cause the customer.  The Sales Supervisor, ***** H. called the customer and let us know he will be stopping by the store 8/8/23 to pick up a new monitor that was marked down to the clearance price he originally paid.   

  Sincerely,

  Micro Center Customer Relations