Complaints

This profile includes complaints for Micro Center Computers & Electronics's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Micro Center Computers & Electronics has 61 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Micro Center Computers & Electronics

  4119 Leap Rd Hilliard, OH 43026-1117

• 

  Micro Center

  71-43 Kissena Blvd Flushing, NY 11367

• 

  Micro Center

  550 East Lancaster Avenue Saint Davids, PA 19087

• 

  Micro Center

  1776 E Jefferson St Ste 203 Rockville, MD 20852

• 

  Micro Center

  11755 Mosteller Rd Ste D Sharonville, OH 45241

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/21/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 23rd I took my HP desktop computer into Micro Center for repair. It would not turn on. I was told I would be contacted within 2 weeks with a diagnosis. After 3 weeks I went back to the store, stood in line for over a half hour and was told my computer would be looked at in about a week for the first time. On July 8 I received a text saying Micro Center checked out my upper video card and found nothing wrong with it. I texted back this is not why I took my computer in. The reason I brought it in is because it will not start. After not hearing anything for another week, l went back to Micro Center, stood in line for over a half hour and was told they have not looked at it yet. They gave me a reference number they said I can use to check their progress through their website. I have looked for hours trying to do this on their website without any success. I get the impression that the next time I go back to their store, ( I forgot to mention it is impossible to talk to anyone over the phone ), no progress will have been made toward fixing my computer.

  Business Response

  Date: 07/27/2023

  Complaint id # ********
  
  Hello,

  We apologize for the customer’s experience and appreciate him bringing this to our attention.  We forwarded the customer’s concern about his repair timeframe over to the store manager.  **** C. General Manager, let us know this has been resolved. 

  Sincerely,

  Micro Center Customer Relations

  Customer Answer

  Date: 08/14/2023

  Per voicemail received by consumer complaint has been resolved. I accept the business's response to resolve this complaint.
  

• Initial Complaint

  Date:07/20/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought an IPhone at Micro center on July 19.The company hide the fact this is an used phone and charged it the same amount as the price of a new one in Apple Store.Also, the store did not resolve the issue of unpaid installments plan linked to the store before selling it out. This cause my phone service being blocked and the inconvenience and scam is unacceptable

  Business Response

  Date: 07/26/2023

  Complaint id# ********
  Hello,
  We forwarded the customer’s concern to the store so they could assist him. ****** *, the service manager, said the customer returned to the store, and he helped the customer.  He found the first refurbished iPhone purchased was not refurbished correctly and was still attached to an account.  He apologized to the customer and exchanged the phone, switching out the sim card and helping him set up the new phone, also replacing the screen saver he used for the first phone. (A refurbished iPhone is one that has been restored and tested to work as good as new.)
  The customer was confused about the phone being refurbished; however, it is clearly stated in the product’s description on the website.  Since the customer was still not happy with the phone, he returned it for a full refund.  Again, we apologize for any inconvenience this may have caused.
  Sincerely,
  Micro Center Customer Relations

  Customer Answer

  Date: 07/26/2023

  I did not return the product for full refund. I need the iPhone. The return part was incorrect records by store associate. Also, the issue is they have a reburnish product priced as the same price of a new one in Apple Store. That is illegal and unethical. 
  

  Business Response

  Date: 08/02/2023

  Hello, 

  We sent this over to the General Manager, *** *., to look further into this concern.  The GM has attempted to call the customer three times to discuss his experience.  Each time he got the message, “the call cannot be completed at this time”.  If the customer could provide a phone number that has a voicemail option and the best time to call, the GM will be glad to discuss his concern and provide a resolution. If email is a better option to communicate, please let us know.
  

  Thank you. 

  Micro Center Customer Relations

• Initial Complaint

  Date:07/14/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered custom built PC, received in timely fashion. Within 2 months, PC was near in-operable due to crashes, BSOD, etc. Additionally, a part was not installed properly, one of the SSDs. Upon taking PC in to Microcenter for repairs, I was told I would receive communication to keep me updated on the repair order. This never happened. I had to get in contact with their website chat to even get the repair order number, and it has been near impossible to get communication beyond that. Calling gives a phone tree option which disconnects the call, the text line doesn't reply at all despite the weeks now of wait. After a great deal of stress and struggle attempting to get any information, I received a text claiming Microcenter had a backlog of units, and mine would be addressed by the end of the week. At the end of the week I began requesting communication again, and have received none to date. After several days, I made my way back to the store to ask in person, and was informed they wouldn't be getting to it until the end of the month at the soonest, and that I should have been notified of this. All of this, despite signage indicating repairs should only take 3-5 business days.

  Business Response

  Date: 07/21/2023

  Complaint ID 20324147
  Hello,

  We apologize for the experience and lack of communication about the status of the repair. We worked with the store manager to see if this repair could be expedited. He was able to have a tech look at the unit before the timeframe quoted,  and it was diagnosed and repaired this week. 

  Thank you.

  Sincerely,

  Micro Center Customer Relations

  Customer Answer

  Date: 07/21/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  Regards,
  
  ***** *****

• Initial Complaint

  Date:07/11/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So back in March of last year I purchased an Asus KO 3060ti graphics card from the Microcenter in Overland Park, KS. When I got up to the register to pay, they asked me if I wanted to purchase a warranty for the GPU. My boyfriend and I asked what the warranty covered, as we’ve heard and read many horror stories involving warranties. The employee told us with the purchase of this warranty if we had any issues whatsoever with the item we could bring it back up to Microcenter within the allotted time frame (2 years from March 2022) and get it replaced no hassle/no questions asked, simple (we even brought up to the employee how we were unsure of purchasing the warranty because of the horror stories we have heard and read, which is when he proceeded to let us know how this was a hassle free warranty if we had any sort of issue). So a few weeks ago I notice my screen starts to glitch out and my boyfriend told me my graphics card was artificating, and he brought over his RTX 3080 and put it in my PC to troubleshoot and I used it for the next week with zero issue. My boyfriend put my 3060ti in his PC and ended up replicating the issue on his system. Thank god we bought the warranty, right? No. We brought it up to Microcenter on a Tuesday and as soon as we got up to the counter we were helped by a representative and he couldn’t have been more rude and unprofessional. He informed us that over the last year the policy involving the warranty had changed and they needed to test it. Okay, that works. So they run some test and he’s extremely rude during the entire test acting like we’re lying about the issue since he couldn’t replicate it, and even told one of the emoloyees “come and get me when the test finishes and there’s no artificating” My issue is this. We purchased this warranty before the enactment of whatever this new policy is. You guys completely misadvertised this warranty. And after going through your BBB profile, i’m just one of many with this issue.

  Business Response

  Date: 07/17/2023

  Complaint id# 20306181
  Hello,
  We partnered with the store and the Retail Sales Manager, *** Z., talked to the customer, apologizing for the inconvenience and experience.  **** will be visiting the store on Wednesday so *** can assist with the credit and exchange.  The customer was happy we reached out and were willing to take care of her.

  
  Sincerely,
  Micro Center Customer Relations 

  Customer Answer

  Date: 07/17/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  Regards,
  
  **** ******

• Initial Complaint

  Date:06/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  April 14, 2022 - 3080ti graphics card was purchase for $1299.99 as well as a 2 year warranty protection plan for $139.99. (Total $1439.98) The business committed to providing a hassle free warranty that covers ANY issues that may arise in the 2 year protection period. The dispute is they are refusing to acknowledge or honor the warranty on a now malfunctioning product. The business has not resolved the issue, multiple calls have been made to the store and corporate office with promises of return calls and escalated resolutions, with no response. Please see attachments for full story details.

  Business Response

  Date: 07/07/2023

  Complaint id# 20260204
  Hello,
  We looked into this customer’s concern and found this case was resolved on July 2.  The store offered Hanna the option of a reconditioned card or returning the extended plans.  The customer chose to keep the graphics card, and the store returned the extended plans. The customer was happy with the resolution.
  Sincerely,
  Micro Center Customer Relations

• Initial Complaint

  Date:06/28/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had purchased a GPU with a 2 Year Protection Plan about one and half year ago. When Micro Centre sold me the Protection Plan, the sales agent clearly told me that if anything happens to the GPU, just bring to the store and they would either replace with a new one or give me store credit. No question would be asked. So, I thought it was a good insurance plan and I purchased it. Recently my GPU was intermittently freezing- sometimes after about two hours, sometimes after 1 hours and sometimes in 4-5 hours. When I took the GPU to the Micro Center at Fairfax Virginia to address the issue, I shockingly realized that Micro Center was not selling the 2 Years Protection plan, they were selling a whole lie and deception. The customer service wanted to bring the Error Log History, video of the condition that showed GPU failing intermittently. So, I returned home with the defective GPU with no honor of the protection plan. I totally felt duped and misinformed. So, buying a protection plan from Micro center is disastrous, and waste of money. They are selling a lie!!!!

  Business Response

  Date: 07/04/2023

  Complaint id# 20249391
  Hello,

  
  The store reached out to the **** to let her know we will provide a store credit for the value of the graphics card for customer satisfaction.
  The customer was happy with the resolution.
  
  Sincerely,

  Micro Center Customer Relations

  
  

  Customer Answer

  Date: 07/07/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  Regards,
  
  **** ******

• Initial Complaint

  Date:06/05/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good Day.

  I made a purchase on June 2, 2023 at the following store.

  Micro Center Long Island *** ******* ****** ********* ** *****

  Upon coming home, I discovered the following in my email in box.

  This so called "account" was established by the above business without my knowledge, without my approval, without my permission and without my consent. I seek its cancellation.

  I bring this offense to your attention for such measures as you deem appropriate.

   

   

  Business Response

  Date: 06/12/2023

  Complaint id #20145582

  Hello,

  We apologize for the experience and have forwarded the customer’s request to our IT Department to have his “account” removed per his request.

  Sincerely,

  Micro Center Customer Relations

  Customer Answer

  Date: 07/13/2023

  ******** via Dispute Resolution - Shared Inbox <[email protected]>
  Attachments
  Tue, Jul 11, 10:05 PM (2 days ago)
  to disputeresolution
  
  Good day.
  
   
  
  In response to your letter of June 30, 2023 in regard to Complaint ID Number 20145582, copy attached, reference is made to the following line from Micro Center Customer Relations:
  
   
  
  “We apologize for the experience and have forwarded the customer’s request to our IT Department to have his “account” removed per his request.”
  
   
  
  I am content to accept the above line as a statement of intent, but I would have hoped to learn that removal had actually taken place.
  
   
  
  I shall be on the alert as we enter into the year 2024 in case removal has not taken place and if any charge(s) appear per this “account”, objection will be taken.
  
   
  
  Thank yu.
  
   
  
  **** ****

• Initial Complaint

  Date:05/28/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Having previously bought a laptop for undergrad, I knew I needed protection on it. I made sure to ask for physical damage coverage and also purchase antivirus protection. After much discussion, the sales persons sold me on a HP with 3 years of antivirus support and physical damage protection. About a month ago, my laptop holder strap broke and I dropped my laptop and the screen cracked. when I went to get it fixed under my protection plan it turns out they charged me for the wrong one. Some how I was charged for hardware protection, I still don’t know what that means but whatever. When I went to the micro center, *******, told me of my plan and that he can’t do anything unless I pay about $300 (half the price of the laptop). I called customer support and learned ******* was the manager of the store the whole time. Connie from customer support was able to speak to ******* and to allow my repair to go through since what they charged me for wasn’t what they sold me. Unfortunately, the protection plan for physical damage expires on July 17. I left to California for my summer Internship and dropped my laptop off to get fixed the day before I left, May 19. I need my laptop before school starts and since my mom is coming to visit me on June 3rd I said perfect, I’ll drop it off before I leave (since I come Back after the coverage expires) and my mom will bring it to me. Unfortunately, there was a “mix up” and the part that’s needed wasn’t delivered and now it will take longer than expected. *******, knew of my time crunch and what was done was done in bad faith. When I called him he was rude and condescending and my boyfriend had to step in. As always, a man only respecting and listening to another man. I want my laptop back and I don’t want it fixed because I know it will be in bad faith. I also want the money back for the plan I bought that was to cover physical damage which it turned out was just a scam. ******* is sexist and rude and I will never return here.

  Business Response

  Date: 06/02/2023

  Complaint ID: 20114993
  Hello,

  We have been working with ***** and the store in order to get a new screen to replace her cracked one as promptly as possible. Even though the wrong protection plan was purchased two years ago, we wanted to take care of the customer because we care about our customer’s experience.  The store let us know the vendor sent the wrong size screen the first time it was ordered, so they reordered the screen from two different sources to ensure we received the correct screen to complete the repair in a timely manner.  We understood how important it was for the customer to have her laptop repaired before school started.  *******, the Service Manager, shared that the screen came in yesterday morning, was installed and tested, and the customer’s family picked up the repaired laptop later that day. We wish ***** all the best as she furthers her education.

  Sincerely,

  Micro Center Customer Relations

• Initial Complaint

  Date:05/23/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I received my new microcenter credit card, I was excited to use it to build my first custom PC. I paid over $2000 for the build, including a 2-year standard warranty. When I got home, I turned on the PC and the video card started overheating, causing the whole system to slow down. I removed the video card and drove 45 minutes to the Microcenter store at ***** ******* *** ******* ******** ** *****. I explained the situation to the store manager, but she refused to take back the video card. She said that the tamper sticker on one of the screws in the back of the card had been removed. I was confused because I didn't know who had removed the sticker or when. It could have happened when the PC was being built at the store. I told the manager about the warranty, but she said that it didn't matter. She consulted with the other managers, and they all agreed that they couldn't accept the return. I was so disappointed with the service that I canceled my warranty. I've found that manufacturers are much more willing to take back defective products, and they're also easier to deal with. I've had better experiences with Amazon, Newegg, and Best Buy when it comes to returns. Yes, they may not have the best prices, but it's worth it to me to avoid the hassle and frustration of dealing with Microcenter. I'll be sure to share my experience with my friends so that they can make an informed decision about where to buy their electronics.

  Business Response

  Date: 05/25/2023

  Complaint #20097389
  Hello,

  We reached out to the General Manager, *******, who looked into the customer’s concern and let us know she contacted the customer and provided a resolution that he is happy with.  He will be visiting the store so they can process the refund.

  We apologize for the experience and the inconvenience.

  Sincerely,

  Micro Center Customer Relations  

  Customer Answer

  Date: 05/25/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  Regards,
  
  **** *****

• Initial Complaint

  Date:05/17/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date: 5/17/23 The advertising price of $599.99 was not being honored when trying to purchase (4) laptops in store. They are $599.99, but they were trying to charge me $749.99 after the first laptop at checkout. There is nothing on the price in store that shows there was a limit of (1) use of the $599.99 charge per a laptop. They were very unprofessional and told me that they did not have to sell them to me at all. I ended up not purchasing at all from them. I would like them to stop mis advertising.

  Business Response

  Date: 05/23/2023

  Complaint id# 20072335 
  
  Hello,
  We were able to work with the store to learn more about this customer’s concern.  The customer requested to speak with the General Manager after the Sales associate explained the tiered pricing to him, and he became upset.  The sales associate also noted the customer had the website pulled up on his phone showing the tiered pricing when he greeted him. The customer was aware of the tiered pricing on sale items because, on May 4, 2023, he purchased one Lenovo Think Pad (SKU 552851) for 599.99 (sale price) and the other one (SKU: 552851) for $699.99. (See attached receipt) The sales associate offered to look at other machines that would work for him in that price range for multiple units where the tiered pricing did not apply; however, the customer declined the option and proceeded to talk with the General Manager and Retail Sales Manager about the price of SKU 552851. The store was not limiting him to “one per customer” but following the pricing on the website.  Management let the customer know that he could buy one at the sale price and any others at $699.99 (see attached). If the customer had gone to check out, he would have been given the same pricing as the sales associates and both managers.

  The management team is always willing to offer options to our valued customers.

  Sincerely,

  Micro Center Customer Relations

   

  
  

  Customer Answer

  Date: 05/24/2023

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 20072335
  
  I am rejecting this response because: You can clearly see based on the picture I sent that the unit is offered at a specific price. It has no disclaimer that the pricing was subject to change anywhere on the pricing notation. Other laptops at the location did have disclaimers notating purchasing limitations. This is blatent false advertised pricing and a store refusing to honor the pricing that is located directly at the unit. I do not accept that because their online store shows a different price that makes it acceptable. Its common business practice to have different pricing online than in store. 
  
  Regards,
  
  ******* *********

  Business Response

  Date: 05/31/2023

  Complaint id# 20072335
  Hello,

  
  The General Manager let us know the laptop price tag the customer mentioned is not an advertised price. It is a price tag for one computer. The customer is more than welcome to purchase just one computer at that price, if he would like. No email blast or advertisement was sent to the customer. The customer needed more laptops for his business and was aware of the tiered pricing (see attached receipt). As stated in his rebuttal “You can clearly see based on the picture I sent that the unit is offered at a specific price.” The unit is that price and not units (meaning multiple). Again, the customer can purchase just one unit at that price. The other tags have limitations to 1 per household/customer. The store did not limit how many he could purchase, and this is not comparing apples to apples. As a private business, we also have a right to limit quantities that would deplete the stock levels so we don’t have enough for other customers.

  The pricing on Micro Center’s website coincides with the products we sell in the store. The customer might want to check with our Micro Center Business Sales (********************) when he needs multiple laptops or computers to see what they can offer since the stores have limited stock.

  Sincerely,

  Micro Center Customer Relations