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Business Profile

Fabric Store

Jo-Ann Stores, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fabric Store.

Reviews

This profile includes reviews for Jo-Ann Stores, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Jo-Ann Stores, Inc. has 4 locations, listed below.

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    Customer Review Ratings

    1.02

    Average of 127 Customer Reviews

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    Review Details

    • Anai B

      Date: 07/25/2024

      I should've done my homework instead of being caught up by their convenient online sale. NEVER buy from them online and always pay in cash when in their stores. Their customer service is a joke, they charge you multiple times BEYOND the authorization hold and will not help you in cancelling orders or fixing their mistakes. They drag their feet about helping you and will sit on your money until you have no choice but to dispute it. I hope this company goes up in flames Joann is GARBAGE.

    • Janet W

      Date: 05/20/2024

      Dont recommend Ordered from a ******** ad and items arrived broken due to poor packaging. I drove **************************************************** spite of my order confirmation/ invoice showing how much I paid, the return was ringing up less. I was told they couldnt over ride the system and I could either take the reduced refund or leave with my broken items and take it up with customer support ??????

    • Benita S

      Date: 03/28/2024

      Beware of ordering from them online! They have placed triple holds on my account TWICE now. Both times they have refused to remove the holds unless I gave them sensitive financial information that is not required to do that. By their own admission, twice now, the holds on my money won't be released for 14 days. I gave this company every chance I could to make this right and they ignored me until they couldn't. There was no email response for 2 days (and counting) then hours before they responded to a text. I'm deaf so I couldn't call and then no solution at all when I contacted them. Buyer beware for sure.

    • Rosalyn J

      Date: 03/17/2024

      Profiled at Joann's in ************, ****************************************************************. Disgusting behavior from possibly 2 employees there. At 2:35 pm on Sunday (3/17) I came in to Jewelry materials and within one minute an employee was "checking the merchandise" in the same aisle, asked me if I needed help and I told her "no thanks". I then hear over a nearby employee's walkie talkie someone giving my description down to the bag I was carrying. I confronted the employee and confirmed that he was told to watch this person not realizing it was me. I left but came back in and this idiot at the front asked me if I purchased anything and I ripped her a new one. I went in there to get pictures and take names, but all employees had vanished but I got the picture of the one who was following me. What would I even steal??? Beads? Thread? Yarn? Fabric? Are you serious?! I will be calling this in as well. It's such a shame because I'm always there and have always made it a point to choose to support Joann over Hobby Lobby.

    • Sybil G

      Date: 02/29/2024

      I drove 20miles one way to purchase this fabric that indicated on their app if I purchased 6yds it would be 30 per yard .vs $35 I showed th app to the associate and she call mgr *** in the Arlington TX store and she said I "think" it's has to be an online purchase. You are a mgr you should know, clearly I showed her it doesn't say it has to be an online purchase. I have wasted time,gas and have to reschedule bc Joann doesn't have their associates or mgr in" app" knowledge. I am so disappointed. All I wanted was to the get the fabric for the price listed on the app if you say bulk price that's what I expect to get the item for as listed for 6yds.

    • Mark W

      Date: 02/29/2024

      We are over an hour away from the Jo Ann Fabrics Store we went to at 2160 N Rainbow Blvd, Las Vegas, NV... Since we were in town, we went there to get fabric for a home project. I told the person I needed 90 inches in length of the fabric and the Jo Ann employee assured me that it would be 90 inches. I also bought a curtain rod, using a 40% off coupon... The price on this item was marked 16.99... On the way out to the car, I noticed that the price for the item on the receipt was 21.99 minus 40%... At the time, I decided that it was still less than 16.99, so I didn't bother to go back. Today, the wife and I laid out the fabric on a kitchen counter and measured it - It was short of 90 inches! The wife advised me that even at 90 inches, it was going to be questionable if it would be enough for her to sew a curtain loop and edge seam on it. The shortage wasn't huge, but I paid for 90 inches, because I needed 90 inches. And what seemed most ridiculous to me, was that there were only about 6 inches of fabric left on the roll she cut my fabric from - Who is going to buy that 6" that it was worth it for you to short a customer, and who is going to go back to a store that can't even give you what you ask for? I made 4 attempts to contact the store during business hours without an answer.

    • Karen G

      Date: 02/22/2024

      I drove 40 minutes to topsham Maine to purchase some fabric. I grabbed the coupons that arrived in the mail and picked out a piece of fabric that was fairly expensive and there was no sign indicating a sale price. With my 50% off coupon I was told the coupon was not valid because the fabric was on sale. They said it was 25% off and the coupon wouldn’t help. Now I just spent over $70 for something I thought would be less than $50. When I complained I was told their printer was broken and they could not make signs. Deceptive advertising and or lazy employees.

    • Roberta M

      Date: 02/20/2024

      The last 2 times I visited the LA Cienega store I was charged for the same item twice. Long lines, terrible customer service. Will never shop at a JOANN store again.

    • Ellen D

      Date: 02/15/2024

      I placed an order for 10 fabric quarters, 2 scrap book storage cases and 4 succulent planters. The entire order was cancelled as out of stock within 6 minutes, yet all items continued to show as in stock. I cannot believe that all of my items were out of stock. This is not the first time they have cancelled my order. I placed the order again, omitting the fabric quarters. After 15 minutes, they have not yet cancelled it. I am convinced that they cancel orders that are too much bother to fill.

    • Deb B

      Date: 02/11/2024

      Customer service is useless. I had a problem with an online order that SHOULD have been easy to solve. I saw the issue at the time I ordered. I proved it wasn't a fraud. Both chat and email told me nothing could be done. I had to wait. Let items be unable to be delivered and wait to get a refund. Why have customer service if all they do is let things pass? I have no problem with the physical store.

    Jo-Ann Stores, Inc. is NOT a BBB Accredited Business.

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