Reviews

This profile includes reviews for Jo-Ann Stores, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Jo-Ann Stores, Inc.

  5381 Darrow Rd Hudson, OH 44236-4000

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  Jo-Ann Stores, Inc.

  3977 Medina Rd Akron, OH 44333-2444

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  Jo-Ann Stores, Inc.

  1500 Canton Rd Ste 128 Akron, OH 44312-4097

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  Jo-Ann Stores, Inc.

  5005 Grande Shops Ave Medina, OH 44256-6787

Review Details

• Review fromTina W

  Date: 02/05/2024

  1 star
  On February 5, 2024, at approximately 12:30 pm, I visited JOANN Fabric store located on 11215 Causeway Blvd., Brandon, Florida, to purchase some African American fabric for Black History Month projects. Initially, I checked the fabric isles as I always do when looking for particular fabric. I didn't see any, so I asked the young lady at the cutting counter where was the location for the African American fabric? Her response was she didn't think that the store had any, but if so, it would be located on the north wall of the store. I checked there and did not locate any, so I asked the cashier to ask management when the African American fabric would be arriving. She appeared to call and speak with someone via the mic near her mouth. She advised me that the store had not received any and was not sure when it will. I have patronize JOANN for all of my sewing and projects in the past so naturally, I assumed the store would have some fabric relating to Black History Month which is a month long celebration. A celebration that is recognized by Schools, Churches, City, County, State and Federal Agencies, so for JOANN not to have any items relating to Black History is surely a slap in the face for those of us who does celebrate it. I can assure you that Valentine's Day, St. Patrick's Day and even Easter were represented today, and all of these are one day celebrations. Shame on JOANN for giving the perception of Blacks not being a part of their Customer Base. I don't want to say what this gives the perception of, but I do feel like Corporate should definitely have this investigated and ensure that a policy is implemented immediately whereby all holidays and celebrations are equally represented. I am hopeful that this incident will be reviewed and appropriately corrected. If it was an oversight, the Manager of the store in question should be counselled.

• Review fromChristine C

  Date: 02/02/2024

  1 star
  I never got to shop here. I gotta kicked out of their website when I was ordering back on 12/18/23. My boss gave me a gift card of $50 and I decided to buy fabric on the site. Something happened with the website and it wouldnt let me purchase. I closed it out and retired the website again, but when I tried the gift card again the money was spent.I have reached out to customer service through email (as this is the only way to contact them) since 12/18/23 multiple times and they have refused to refund the gift card. I cannot and will not buy anything from them.

• Review fromELLEN D.

  Date: 01/18/2024

  1 star
  Joann fabrics #2381 in Prince Frederick, Maryland. We were having a GREAT time. Employee was very sweet, but slow. I asked him three times NICELY to just unroll the whole bolt then measure it. It's quicker than rolling out one yard, measuring it, rolling out another yard, and measuring it, etc. I was buying all the fabric on the bolt. I had at least 8 other fabrics to purchase and it would take forever. He didn't understand. I asked another employee to help , then I asked if the first employee was new. The second one went BALLISTIC, yelling at us that I was being rude. Held up his phone and said "I'm recording this". I raised my voice once, then spoke in a calm tone while ***** berated us. A woman who claimed to be the assistant manager came over shouting that she was going to call the police if we didn't leave. Didn't ask what's the problem, didn't try to diffuse the situation, just jumped in shouting. ***** continued his tirade, shouting across the store. ***** called someone named ******, told his lies and told us the manager wanted us to leave. I said "let me speak to her". He refused. He kept shouting that he was calling the police. They called the police. We did not leave until after I tried unsuccessfully to call Joanns corporate offices. I have since found out that the number is turned off. In the interim, ***** and the Asst Mgr continued shouting. I had my friend buy the one fabric we drove TWO HOURS to get and left the rest. I sat outside in my wheelchair and waited for the police. When they arrived, I explained the situation to one while the other went inside. I've worked ar a Joann fabrics, my daughters have all worked at a Joann fabrics. I have NEVER seen anything like this in my LIFE. Asst mgr needs to learn how to diffuse a situation rather than join in and instigate further. No "what's the problem " just shouting at us. I sent an email, I send a message on their FB page, I sent a "store experience" to them. 3 weeks, and no response from Joanns.

• Review fromLeda T

  Date: 01/18/2024

  1 star
  I placed an order with them on Jan 2, 2024 for yarn. It still has not been processed. I called to cancel the order all together since I haven't received yet. BTW its Jan 18th. They told me they can't cancel orders. All they can do is escalate it. Still nothing. So frustrating. Never order online.

• Review fromPatti S

  Date: 01/16/2024

  1 star
  I purchased a sewing machine as a gift for my mom from JoAnn Fabrics. The store had no sewing machines on display so the purchase was made simply from the picture on the box. When we opened the box my mom could not remove the casing to get to the bobbin due to arthritis in her hands (and age, 84 years old). I went to return the machine but was told store policy is that it could not be returned because the box was opened. The store manager told me I needed to return to the manufacturer. I contacted Singer and was told they could only help if the item was damaged or defective, which it was not. I contacted customer service at JoAnn's and they basically said 'sorry, company policy is you can't return it because the box was opened.' Buyer beware, if you want to purchase a sewing machine go to ******* or ******.....or a mom and pop shop that is customer driven; NOT JoAnn Fabrics.

• Review fromLeila M

  Date: 01/10/2024

  1 star
  They charged my initial amount as a pending, then when they shipped they charged me again. I called and they keep telling me that the initial charge is only pending and will release in 7 to 10 business days. So now I have a double charge that could affect my ability to pay another bill. It wont affect me, but I dont understand how this is ok especially when there is no disclaimers or warnings that you card will be charged double and it will take up to 10 business days to fix. My first and last time ordering from here.

• Review fromIrwin O

  Date: 01/09/2024

  1 star
  Horrible experience they closed early and completely ignored me outside of their store . I just needed a piece of fabric but they are not professional at all

• Review fromSarah N

  Date: 01/08/2024

  1 star
  I have been begging them to refund money to me for months after they cancelled my order due to their lack of availability. They still have not refunded me over $84. I have asked multiple times to their customer service. The first time I reached out they clearly didn’t read my concern bc they said they were sorry for my poor in-store experience and that my order would be refunded within 3 business days…. I ordered online. The second email they ignored. The third and fourth email they ignored. I feel like I have no choice but to reach out to my attorney.

• Review fromAshlee F

  Date: 01/05/2024

  1 star
  The customer service is rude. They are a welp it's out of our hands have a good day and hang up the phone. They will not go out of their way for their customers. I placed a order on the app. It said it processed. Checked back and there was no history of my purchase at all or the gift card I used to purchase my products. When asked they said do you have the card number I replied no since I used the whole gift card on my purchase and threw it away. They said well that's not our problem and hung up. NEVER AGAIN WILL BE SHOPPING AT JO ANN. Hopefully they will be the next business to close . My 52$ somehow vanished and I got none of my products.

• Review fromCorinne W

  Date: 01/04/2024

  1 star
  Worst company ever for ordering or returns . They received my return December 4 and Im still waiting for a refund!! After many many text messages because they are not receiving phone calls they give me dates when it will be taken care of but the dates come and go with no refund. Amazon has better quality fabric and customer service is top notch. Dont wast your time or money with this company.