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Business Profile

Property Management

AIY Properties, Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Property Management.

Complaints

This profile includes complaints for AIY Properties, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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AIY Properties, Inc. has 51 locations, listed below.

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    Customer Complaints Summary

    • 37 total complaints in the last 3 years.
    • 11 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/07/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was helping my daughter and boyfriend move out of their apartment- The Heritage of White Pond located on Copley Road.
      As I drove the U-Haul in the drive, I drove under the cement awning. Not realizing the height of the truck, I scraped the cement awning.
      I am covered by insurance. I have submitted the claim with my insurance company. What the adjuster needs is an estimate with an itemized priced list. The only thing that AIY Properties has sent is a list ie: "cement "... on their letter head with the total of $3800.
      This is not acceptable to the adjuster. I have told them, as well as my insurance company . We need the itemized estimate from the company that will be fixing the awning. Now, AIY Properties are threatening my daughter and her boyfriend stating that they owe the $. They had nothing to do with my accident!! They are threatening to turn them over to collections which will in turn damage their credit. My complaint is that they need to submit a proper estimate with itemized costs to my insurance company AND will leave my daughter and her boyfriend alone. This is harassment to a party that was not involved. As well as not being cooperative.

      Business Response

      Date: 06/10/2024

      Someone from AIY will reach out directly to this individual. 

    • Initial Complaint

      Date:05/13/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Property Manager Dodi was very rude and disrespectful and extremely unprofessional when having a conversation with her about overcharging me for rent and charging my mother for fees for renters insurance at my Mothers apartment which they claim they did not receive, then they said they received it and there was no insurance company listed (which there was), then it was well it didn't get uploaded until after the due date. My Mother paid this in advance. I spoke to our insurance company and they have proof of when they e-mailed it and to whom they e-mailed it to. My Mother and I have been tenants her for many years and have never been treated with so much disrespect, inconsideration, rudeness and unprofessionalism in my life! We always pay our rent on time too! And she basically said, "If I didn't like it, I can move out." My ceilings have cracks in them, I went without heat for 2 years, my carpet has NEVER been replaced, toilets run off and on all day and night, holes in the patio screen door, cracks in the front side walk, TREE BRANCHES GROWING INTO MY FRONT DOOR!! It's a shame that such a nice location isn't taken care of better than it is now. You may contact me by phone. Thank you.
      Respectfully, ******** **** **** **** **

      Business Response

      Date: 05/14/2024

      Someone from AIY will reach out to this resident to address her concerns. 

    • Initial Complaint

      Date:05/07/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Tried to inquire about renting an apartment at their ******* Apartments complex in *********, OH. They told me my 27lb dog was over the 25lb weight limit and they could not rent to me. As of today on 5/7/24, the web page for that specific complex states the weight limit is 30 lbs. I called back and let them know and they said in the lease it’s 25 lbs and the information on the website is not always accurate, which it SHOULD be! Imagine being a person paying expensive application fees just to discover when you want to sign the rental paperwork that you animal is all of a sudden not acceptable because of a 5 lb weight difference!

      Business Response

      Date: 05/08/2024

      Someone from AIY will reach out to this individual to address her concerns. 

    • Initial Complaint

      Date:02/05/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Phone complaint taken by BBB Staff JS: Consumer received a letter that her rent was increasing.

      Consumer gets assistance with her rent and when she contacted the agency that assists with her rent she was told they can't adjust her assistance because she owes $400.

      Business Response

      Date: 02/05/2024

      The resident needs to address this with the rental assistance agaency and not AIY.  

    • Initial Complaint

      Date:01/31/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My son and I have had to leave our residence fit to the the mold and sewage that has accumulated since July of 2023. Just living there has caused my son and I to become ill since July. We suffer headaches, vertigo, physically sick (throwing up), and having muscular problems.

      Business Response

      Date: 02/01/2024

      AIY will reach out to this resident to discuss this matter. 

      Customer Answer

      Date: 02/05/2024

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference ,the basement has not been sanitized while mold and possible lead exposure is suspected. I am suffering from daily headaches and feeling very tired with muscle aches. My son is also feeling tired and having head aches. We have been suffering from these side effects since July of 2023 and didn't understand why. I will soon place my rent in escrow and seek compensation for my son and myself for having to endure these living conditions. I have gone to management to ask for them to relocate us or cancel the lease to another apartment but local management refused.   




      [To assist us in bringing this matter to a close, we would like to know your view on the matter.]

      Nothing has been done to correct this issue in over 8 months, I have also lost 95 % of important pictures and other irreplaceable articles destroyed in the sewage which destroyed pictures and important papers lost due to the sewage flooding the whole basement .  





      Regards,



      **** ******









       

      Business Response

      Date: 02/05/2024

      AIY will reach out to this individual to address his concerns. 

    • Initial Complaint

      Date:11/16/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 11/02/2023 I never received a receipt for my move-in payment of $613.00. Now, they overcharged me for December 2023 by $128.00. They haven't replaced or fixed the stove or the dining room light. It took 12 days to fix the heat problem. It was 62-64 degrees in my apartment overnight. I am very unhappy about the management.

      Business Response

      Date: 11/17/2023

      Someone from AIY will reach out and address her concerns. 

      Customer Answer

      Date: 11/17/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 



      Regards,



      ********* ******




    • Initial Complaint

      Date:10/08/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Current Issues with AIY:
      - Fraudulently added that I was in a lease with them for $800/month
      A. I have never been in a lease with AIY
      B. When AIY bought the building I was living in, I was going month to month under my old lease.
      C. The month to month payment I agreed to and paid was $750/month.

      - AIY tried and failed to evict me AFTER I had already moved out using the terms of that fraudulent lease - It was thrown out in court

      - After realizing they could not evict me they placed on my credit report that was was late multiple months and underpaid multiple months - Under a lease I never received and never signed.

      - When I moved into my apartment in 2019, it was clean but it was old and needed major improvements, hence the reason I was paying $650 at the time of my original and ONLY lease with NM Residential , when everyone around me was paying over 1K /month.

      -AIY is trying to now charge me $1600 dollars to make capital imporvements they should have made on their own.

      - They also presented me with an unsigned and altered copy of the check in list, explaining everything that was already wrong in the apartment from when I moved in in 2019. My copy was signed and they couldnt find it so they made one up.

      Business Response

      Date: 10/08/2023

      AIY has addressed this individual's claims directly with him. 

      Customer Answer

      Date: 10/09/2023

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.


      What they are doing is fraudulent and the only resolution is for them to take this garbage off my credit report. 



      *********** *******









       

      Business Response

      Date: 10/10/2023

      AIY has already addressed this with Mr. ******* directly on repeated occassions. 

    • Initial Complaint

      Date:10/05/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Apartment flooded and they made us stay in that apartment for 8 months before deciding to move us into another apartment that has mold nothing is getting done about it I called and they never come out and fix it

      Business Response

      Date: 10/06/2023

      Someone from AIY will reach out to this individual to address her concerns.

       

       

    • Initial Complaint

      Date:10/04/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The building I live in on **** ************ ***** has poor living conditions. The other neighbors complain but don't know how as they are elderly. There are roaches crawling out if the tub faucets and vents. I know I am a clean person so this must be an extreme problem. The hallway carpets are in poor condition. Everything is dirty. These apartments are not livable and I am embarrassed when company comes over. I know this isn't healthy to live with.

      Business Response

      Date: 10/04/2023

      Someone from AIY will reach out to this resident to address her concerns.

    • Initial Complaint

      Date:08/07/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I been living at Hillbrook apartments for 5 months and was told by the leasing agent upon signing the agreement that rent was a $1,007 a month full utilities. On Saturday I get a message after five months telling me the payment is $1,022 to which I was not informed of and lied too and they tell me I owe them $26. It doesn't even say that on the agreement that I signed. They also highlighted that the payment was 1,007 a month. These shady business practices have to stop.

      Business Response

      Date: 08/08/2023

      AIY has already reached out to this indivdual to explain the billing and will do so again. 

    AIY Properties, Inc. is NOT a BBB Accredited Business.

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