Complaints

This profile includes complaints for Great Day Improvements, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Great Day Improvements, LLC has 54 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Great Day Improvements, LLC

  700 Highland Rd E Macedonia, OH 44056-2160

• 

  Great Day Improvements LLC

  1419 W 12th Pl Ste 104 Tempe, AZ 85281-5232

• 

  Great Day Improvements, LLC

  1765 W Cortland Ct Ste C Addison, IL 60101-4237

• 

  Great Day Improvements, LLC

  10520 Lakeridge Pkwy Ste D Ashland, VA 23005-8140

• 

  Great Day Improvements, LLC

  6031 Schumacher Park Dr West Chester, OH 45069-4812

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/23/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Failure to comply with contract in timely order (114 weeks) to provide Sunroom 12'x 15' sunroom. 3 complete decks and 2 complete walls and ceiling replacements, 4 different crews and still not complete. Regional manager doesn't honor contract, written and verbal word. Long monthly delays of nothing due to HIGH employee turn over. FINISH WHAT YOU STARTED. Violation of permit and building codes. Failure to furnish completed sunroom. GREAT DAY IMPROVEMENTS WANT PAYMENT IN FULL FOR BEING INCOMPLETE SUNROOM. TAKING ADVANTAGE OF VETERAN AND SENIOR CITIZEN.

  Business Response

  Date: 01/31/2025

  We understand your frustration and regret that we have not been able to reach a resolution. However, your project is complete, and the additional work you are requesting is not part of your signed contract. Despite this, you have refused to pay your final bill, which has led us to pursue legal action to collect the remaining balance. We remain open to discussion but must adhere to the terms of our agreement. Thank you.

  - The Great Day Improvements Team

  Customer Answer

  Date: 02/06/2025

   The job was never completed and accepted by the owner. I am rejecting this response because: The job was never completed and accepted by the owner.  These discrepancies are from the 3rd rebuilt.  Until Patio Enclosures provide what the contract called for and it pass city building inspectors the owner still does not accept their idea of complete.   Owner has been waiting for the Small Claims paper work to arrive.

  
  
  

  
  

  Business Response

  Date: 02/13/2025

  We have made multiple attempts to connect with Mr. ******* by phone and email to address this matter. As we have not received a response, we are proceeding with the small claims process. It’s important to note that the items he wants completed are not part of the contracted work. However, if there is an opportunity to resolve this directly, we remain open to further discussion. Thank you.

  - The Great Day Improvements Team

  Customer Answer

  Date: 02/14/2025

  I have been in contact with ***** ***** as of 13 Feb 2025.   

  Customer Answer

  Date: 02/18/2025

   I am rejecting this response because:
  I'm still waiting from ***** ***** final answer.   Another delay on the part of GREAT DAY IMPROVEMENT.  114 weeks since project started.  
  
  

• Initial Complaint

  Date:01/22/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired GreenDay / Patio Enclosures for a Lanai tear down and built. I never received a contract from them. I applied for a Loan through ***** ***, and Once the loan was approved, Patio Enclosure withdrew $6828.88 from the account. This took place in April 2024. Thus far, only the permit and survey were issued. Appointments with contractors are not attended. No one answers to phone and calls are not returned either. They seem to be having staff problems, which is concerning. I have no idea if they are still in business. Also, they did not want to give me a completion date from the inception of the contract, which i never received. I need all the help I can get either getting a reimbursement, or project completion date.

  Business Response

  Date: 01/31/2025

  We understand your concerns and appreciate the opportunity to discuss your project with you. As we spoke about, we’ve presented an option to expedite your project, and we look forward to hearing your decision on Monday. Please know that we remain committed to seeing your project through and addressing any outstanding issues. Thank you.

  - The Great Day Improvements Team

  Customer Answer

  Date: 02/03/2025

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********. The vendor has agreed to complete the job and also provided a timeline, which is what I wanted all along. The discount was a great incentive for the long wait. Thank you soooooo much for your assistance! I am truly grateful. *****

• Initial Complaint

  Date:01/08/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Entered by BBB staff LO Consumer had windows installed 4/7/2024 but the front window was not installed properly. The business sent someone out but the window is still not installed correctly. The business sent different crews out two more times but the issue is still not resolved. The consumer has tried contacting the business to get the issue resolved but he has not been able to get someone to call him back to reschedule.

  Business Response

  Date: 01/14/2025

  We apologize for the inconvenience and appreciate your patience while we work to resolve this matter. Weve scheduled a visit to your home on this week to address the issue. Were committed to ensuring everything is completed to your satisfaction and will do our best to make it right. Thank you for allowing us the opportunity to resolve this.

   

  - The Great Day Improvements Team

• Initial Complaint

  Date:01/02/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 18, 2024, my husband and I accepted a sales call from **** ******. We were interested in installing an enclosure to keep our dog outside the home but still within a secure environment. **** drafted the order paperwork on his tablet and asked me for a code that had been sent to my email. I provided him with the code, and he began filling out the paperwork. I then made my initial deposit payment, and he informed me that the paperwork—which I later learned was a contract—would be emailed to me. I did not sign anything at that time. I arranged for someone to come to our home to take measurements on December 30, 2024. On the morning of January 2, 2025, my husband and I discussed our dog’s health after receiving feedback from our dog sitter about his lack of mobility and incontinence while we were away. We concluded that he likely would not live much longer and therefore decided we no longer needed the enclosure. We called **** at 10:43 a.m. on January 2, 2025, and he directed us to the company to speak with a representative. We explained our situation to *******, who said she would call us back. She returned our call at 2:13 p.m. and informed us that we could cancel the project but would lose our deposit of $4,561.94. After reviewing the emailed contract, we confirmed that this was stated in the terms. ******* said she would email the cancellation paperwork for us to sign. However, at 2:30 p.m., another representative called and stated they would be charging us a second payment of $4,561.94, claiming they had ordered materials that morning. This information had not been disclosed during our earlier call at 10:43 a.m. When we asked for more details, the representative responded that we would be charged and could take the matter to small claims court. We locked our credit card at 2:37 p.m., and at 2:42 p.m., the company attempted to charge the card again. No work has been performed, and no materials were actually obtained. We simply want to be left alone.

  Business Response

  Date: 01/10/2025

  We regret to hear about the difficulties you've experienced and the change in your circumstances regarding your project. While the terms of the agreement are outlined in the contract, we understand this situation is sensitive and not what you anticipated. We appreciate your willingness to sign the necessary paperwork to move forward. Thank you.

  - The Great Day Improvements Team

  Customer Answer

  Date: 01/17/2025

  Better Business Bureau:
  
  The business reached out to me and initiated a settlement release. I have signed all the necessary forms and have been released from any additional relationship with the company.

• Initial Complaint

  Date:12/23/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company scheduled window installation and collected a down payment. Company Showed up but said they measured wrong and would reschedule. Then charged for entire project. Never rescheduled and will not return phone calls or emails (at least 20). So they kept $1800 from us but no services.

  Business Response

  Date: 12/27/2024

  We sincerely apologize for the frustration you've experienced. Upon review,our Operations Administrator, *******, recently spoke with you, and your installation is scheduled for this week. Were committed to ensuring your project is completed to your satisfaction and will address any outstanding concerns during the process. Thank you for your patience.

  - The Great Day Improvements Team

• Initial Complaint

  Date:12/18/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We signed a contract with Patio Enclosures which is part of Great Day Improvements on June 5th with "expected" completion in 14 to 16 weeks. The contract was to design and build a 3 seasons room on our home. We have had 4 representatives of Patio Enclosures come to our home, not including the sales person and have nothing to show for it after 26 weeks. The initial payment of approx $20,000 has been paid to Patio Enclosures as of July. Over the past month, I have been in contact with the Regional General Manager out of Pittsburgh and am seeing little progress and no updates in spite of repeatedly asking for regular communication.

  Business Response

  Date: 12/27/2024

  We sincerely apologize for the delays and lack of communication you’ve encountered. While permitting and other project milestones can sometimes extend timelines, we understand how frustrating this situation has been for you. As of our recent conversation, your permit was approved on 12/16, and your order is now being processed. We’re currently on track to begin your project in late February or early March. We’re grateful for your patience and will continue to provide updates to ensure transparency moving forward. Thank you.

  - The Great Day Improvements Team

• Initial Complaint

  Date:12/11/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  April 22nd 2024 signed contract with stanek windows/ great day improvements had to wait on materials waited until August 8th 2024 they came and put the patio door and front doors in August 9th 2024 one casement window and two bedroom windows were put in the handles and screens had to be replaced the handles didn't match the windows and the screens were ripped the gentleman said that he would come back and replace them November 21st 2024 different gentleman came back to replace the handles and screens he took two screens so he can fix them and bring them back never did yet our windows are starting to leak I have sent them videos pictures and no one will get back to me I've left messages

  Business Response

  Date: 12/18/2024

  We want to address your concerns and provide clarification based on our recent visits. On 11/25, ******* and ***** were on-site to adjust your windows and ensure they were functioning properly. During the visit, ******* noticed the indoor humidity level was over 60%, which can contribute to moisture on the glass. He explained that maintaining a humidity level around 40% could help alleviate this issue. We removed six screens for remaking due to defects, including two that were wavy and had holes. We’ve replaced incorrect hardware with the proper components and confirmed that your windows are operating better after adjustments. We’re scheduled to return this week to deliver the remaining two screens. Rest assured, your windows are not leaking, and we remain committed to resolving any outstanding issues. Thank you for your patience.

  - The Great Day Improvements Team

  Customer Answer

  Date: 12/19/2024

  Great day improvements got back to me they sent they are sending ******* out with our screens December 20th 2024 and to look out the windows again and also she was telling me the windows the water that I am seeing is condensation she said that was okay that the windows did that I am just watching to see because it doesn't do it all the time but there is water in the window sometimes

  Customer Answer

  Date: 12/20/2024

  Great day improvements came out today December 20th 24 with our new screens and the water that we are seeing they say is condensation so we are pleased thank you and we can close this complaint

• Initial Complaint

  Date:12/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In April 2024 we entered into a contract to have a custom sunroom constructed. Estimated time of completion was July. Throughout the process we had to reach out to the project manager and salesman repeatedly to keep things moving at all, and even then, there've been multiple unexplained delays. The room was essentially completed in early November with the installation of the ceiling. However, I had advised both the project manager and salesman that there are significant issues including two sliding windows that don't fit properly, resulting in large gaps to the outdoors, water diversion that hasn't been completed in one area, and a leaking gutter in another area. All were marked prior to ceiling installation as the project manager advised he'd have the ceiling installers look at the issues. On November 18 the project manager advised that repairs would be made later that week or at the beginning of the next. Nothing has been repaired and we've heard nothing. I reached out to the project manager on Nov 22 and he did not reply. Also on Nov 18, I received notification that the final payment of $16k had been taken, which I did not authorize. I've reached out to Great Day Improvements and did not receive a response. $120k is too much money to spend for a custom job only to have things not be right.

  Business Response

  Date: 12/13/2024

  We sincerely apologize for the delays and unresolved issues with your project. Your experience is not the standard of service we strive to deliver, and we regret the frustration and inconvenience this has caused. Please know that our Operations Administrator is reaching out to you to schedule a time to address these issues and ensure the necessary repairs are completed promptly. We take your feedback seriously and are committed to resolving these concerns to your satisfaction. Your project represents a significant investment, and we are determined to make things right and deliver the quality and service you deserve. Thank you for your patience as we work to resolve these matters.

  - The Great Day Improvements Team

  Customer Answer

  Date: 12/13/2024

   I am rejecting this response because I still haven't heard a word from the project manager or operations manager.  Today (12/13) at 8a, two service people arrived to address the issues.  It is a good thing we were home because we received no advance notice of their arrival.  They were able to "trim" the windows.  They're definitely better, though one is still just a bit off.  He acknowledged this and said that he'd trimmed off as much as he could.  The gutter has not yet been repaired but he correctly observed that it is covered in ice today.  Had this issue been addressed when the project manager said it would be, the weather would've been warmer.  He asked that we keep an eye on it and let them know if we see the leak again, but considering the lack of communication thus far, I have no hope that they'll actually respond.  As I stated in my original complaint, spending $120k for a custom job and then having this be the results is extremely disappointing.
  
  
  

  Business Response

  Date: 12/20/2024

  We understand your disappointment, especially after investing in a custom job and facing unresolved issues. The lack of advance notice for the service visit and the delay in addressing the gutter repair are unacceptable. We are committed to improving communication moving forward and ensuring all outstanding issues are fully resolved. We will follow up with the project and operations managers immediately to ensure the gutter is addressed as soon as weather permits, and that you receive the attention you deserve. Thank you for your continued patience as we work to make things right.

  - The Great Day Improvements Team

• Initial Complaint

  Date:12/08/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have experienced horrible customer service, fumbling of dates and products odered and billed and a continued lack of completing our new window job of over $19,000.00 to which we are being billed. 1.) Our window order was on 8/19/24 and has been a delayed nightmare since then. I had ordered window screens that were not ordered on time and then now fumbling the dates to install them. 2.) They installed our windows in October and delivered a broken one which they said was ordered in October. I was informed on 12/6/26 that it had to be re-ordered and will be installed "sometime the end of January 2025. 3. We have a handle on and $8,000 door that keeps coming loose. 4.) We have a mismatch on the outside trim color they were going to look into to match the rest of the house or trim the old windows to match. (NO Follow-up there, but they all got PAID) My only option for me is the get aluminum colored paint to match the trim. 5.) Desired Settlement - Finish the WORK and Billing Adjustment of $12,000.00 off for this debackle of manufacturng and customer service. We truly feel stepped on with paying for a premium window product that we will not be telling anyone to purchase from whent hey ask, "Who did your windows???" Your Salesman – **** ******* ************ Your Operations Administrator – ******* ****** ************ Your Customer Advocate – ***** ********* ************  Your Installation Manager – **** ****** ************

  Business Response

  Date: 12/13/2024

  We sincerely apologize for the frustration and inconvenience you've encountered throughout your project. While our goal was to provide a seamless experience, we recognize that delays and issues have fallen short of your expectations, and we regret the impact this has caused.
  The screens were included in the original order but did not ship with the windows, leading to the delay. Replacement glass and sashes were reordered on 11/20, and we are currently awaiting a ship date from the manufacturing plant. We are also aware of the door handle issue and trim mismatch and will address these concerns along with the installation of the glass, sashes, and screens once they arrive.
  Thank you for your patience as we work to resolve these matters. We remain committed to completing your project to your satisfaction.

  - The Great Day Improvements Team

  Customer Answer

  Date: 12/15/2024

   I am rejecting this response because:

  I ordered the screen windows for the upstairs and kitchen on AUGUST 23, 2024 (Check Angie Pertros Email)..AUGUST! I also sent her an email on OCTOBER 28 and OCTOBER 30, 2024 that my windows was cracked at installation and what the time frame would be to get a replacement and now your telling me that it was order a month after I told you your team broke it??? Great Day Home Improvements owes up a discount on this project of at least the cost of the screens and the costs of a full sized window. And what is GDHI going to "address: for the patio door handle and the window trim? You're not telling us and the BBB anything to our satisfaction. 
  
  

  
  

  Customer Answer

  Date: 12/18/2024

  [[BBB transcription via email, see attachment]]

   

  I have responded to the case, but could not go back and add any additional information I had forgotten to add. The issue we have with our screens also includes Great Home Improvements failure and lack of customer satisfaction when I was originally texted by them that I would have my screens installed on December 11, 2024. The installer called me on December 2nd saying he was on his way. I told him no one would be home since I was told December 11, 2024 was the date. Nobody showed up on Dec 11, 2024 to install the screens. This complaint comes down to a matter of "Public Trust of the Vendor" in getting paid by their funding process and then not performing, quality controlling the installation and follow-up of their product. I have had a broken window with cold air coming into my house since October. How is this ok? I have attached a picture of the window to add to my complaint.

  Business Response

  Date: 12/20/2024

  Thank you for your patience, and we apologize for the ongoing inconvenience. Your window is tentatively scheduled to ship in January, and we are prioritizing the installation of your screens as well. We understand how frustrating this situation has been, especially with the cold air coming in, and we are committed to addressing these issues as soon as possible. We appreciate your understanding as we work to resolve this matter.

  - The Great Day Improvements Team

   

  Customer Answer

  Date: 12/23/2024

   I am rejecting this response because:

  We are rejecting this response based on the lack of premium customer service/follow-up and waiting a MONTH before you even ordered our replacement window, with not even a phone call of apology and path to rectify. We also want the costs of the screens and a window taken off our purchase price since we are paying for goods and services we are not being able to use. Also, not addressed in the email is what is the fix for the patio door handle that keeps moving and coming loose when you open the door? GDHI has proven itself truly to be a monumental disappointment and bad choice for our project.

  
  

  Business Response

  Date: 12/30/2024

  To address these issues, we will be scheduling a service call to resolve the patio door handle problem and ensure everything is in proper working order. Additionally, as a gesture of goodwill, we will be providing $500 in compensation for the inconvenience caused. We appreciate your patience and the opportunity to make things right. 

  - The Great Day Improvements Team

• Initial Complaint

  Date:12/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company charged me in full for services and goods that it has not provided. They will not return my phone calls or emails. They are 3 months late on the install. The product has not been delivered in full and the pieces that have been delivered are broken or incorrect.

  Business Response

  Date: 12/06/2024

  We’re deeply sorry to hear about your experience and the frustration you’ve encountered. This is far from the standard of service we strive to provide. We want to assure you that we are actively working to resolve these issues. The incorrect walls from the factory caused the delays you mentioned, but the room has been dried in, albeit not with the correct parts. The necessary materials are on order and are scheduled to arrive mid-month. Once they arrive, we will complete the flooring and ensure everything is corrected promptly. Thank you for your patience.
  
  - The Great Day Improvements Team