Complaints

This profile includes complaints for Great Day Improvements, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Great Day Improvements, LLC

  700 Highland Rd E Macedonia, OH 44056-2160

• 

  Great Day Improvements LLC

  1419 W 12th Pl Ste 104 Tempe, AZ 85281-5232

• 

  Great Day Improvements, LLC

  1765 W Cortland Ct Ste C Addison, IL 60101-4237

• 

  Great Day Improvements, LLC

  10520 Lakeridge Pkwy Ste D Ashland, VA 23005-8140

• 

  Great Day Improvements, LLC

  6031 Schumacher Park Dr West Chester, OH 45069-4812

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I NEED your help. I am 88 Year old. In June 2024 I saw an ad in The Clipper. I still have the paper with the ad. It advertised a door, an exterior front door. The company was listed as Stanek. I called Stanek and asked for information. They came to measure the door, I thought Stanek came and measured. Now I realize Great Day Improvement came and They NEVER stated they had bought out Stanek. I don't remember giving them a check or signing any contract. I was not given a contract. In about September, I looked at my bank statement and saw a withdrawal for ******+. My bank told me the withdrawal was from Great Day Improvement. I called Great Day Improvement and was told they had bought Stanek. I told them I had waited too long and no longer wanted the door. He ignored me. The stress led to my hospitalization. I got home, 10/10/24. Someone came to my house yesterday in a U-haul! A man and a woman with no uniforms or logos identifying they were from ***. They re-measured my door and went back to the truck and told me the door they had was too short and they left! I have NO DOOR. I want my money back. I have documentation of my bank statements and 2 undated emails from ***. I have NO contract. I use my phone, I have No cell. I check email occasionally. I told them I preferred phone calls. PLEASE HELP ME!!! My daughter is helping me with this.

  Business Response

  Date: 10/22/2024

  Thank you for your understanding regarding the delays. Weve addressed the missing materials and scheduled our lead installer to returned with the door. After reviewing, we believe the sizing issue might have been a misjudgment. The glass pack was misplaced in our warehouse but has now been located. Our records indicate that the door has been installed and your job has been completed. Thank you.

  - The Great Day Improvements Team

• Initial Complaint

  Date:10/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We signed a contract with Great Day Improvements on 12-05-2023 to enclose our screened in porch with work to begin in about 12 to 14 weeks. Work began about 3-13-2024. The walls were installed by 3-23-2024, however, the finish appearance still was very much lacking. Also, the door installed opened in the incorrect direction. The door was replaced but is not aligned properly. We have had numerous service calls by a technician to correct the problems. When they come out, only a small portion of the problems are addressed each time. In addition, on multiple occasions, a scheduled appointment was not kept and no notification of cancelation was given to us. We have also been ignored on multiple attempts to contact them through emails and phone calls and voice mail messages. We are being put off and put off with promises of future completion but there is no follow through. Thank you for any help to resolve the issues.

  Business Response

  Date: 10/17/2024

  Thank you for your patience and for bringing your concerns to our attention.We have a detailed list of items that we plan to address. We understand that communication has been a point of frustration, especially with the staff changes during your project, and We apologize for that. To improve the process moving forward, ******* will be communicating with you directly to make sure everything runs smoothly. We appreciate your understanding and look forward to resolving everything for you this week.

  - The Great Day Improvements Team

  Customer Answer

  Date: 10/25/2024

   I am rejecting this response because:
  We should be compensated for loss of use for the six and a half months it was not finished and for the outstanding change order that has not been addressed. 
  
  

• Initial Complaint

  Date:10/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a custom design patio enclosure in June of 2024. The product was installed on July 13, 2024. There were several fabrication defects that needed to be fixed to meet the standard of quality that was sold by the salesman **** ******. The company quality control manager came to our home on July 15, 2024 and agreed with all of the issues concerning the quality of the workmanship in fabricating the enclosure. The company requested that they have the opportunity to make these corrections and have it acceptable to my wife and I. On September 25, 2024, the installers attempted to fix the enclosure but discovered that the new materials that were fabricated was just as bad or worse than the materials that were installed in July. The installers informed me that to attempt to install the new materials would make the enclosure even less quality than what was originally installed. The company's regional manager ***** ***** called me to say that it's the best they can do and that I need to accept the enclosure the way it's been installed. I totally disagree with ***** and feel that I have been ripped off by Patio Enclosures.

  Business Response

  Date: 10/08/2024

  We understand your concerns about the fit and finish, and we made multiple efforts to address them, including reordering the screen sash units and conducting inspections by our quality control team and managers. All inspections confirmed that the product meets our manufacturing standards, and we’ve done our best to remedy the situation. We have already offered you $300 in compensation, which you accepted. We regret that our efforts did not achieve the outcome you were hoping for. Thank you.

  - The Great Day Improvements Team

  Customer Answer

  Date: 10/08/2024

   I am rejecting this response because: I was presented a product in the sales pitch and the quality of the fabrication of the panels was inferior to the price. This enclosure should have had a price of approximately $6,000 in lieu of $12,000.
  
  
  

  Customer Answer

  Date: 10/09/2024

  I did accept the $300 compensation under duress from the company. I also stated that this was an unfair compensation amount.

• Initial Complaint

  Date:10/02/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Avoid this place at all costs. February we met with ***** our design consultant who helped us design a sunroom that met our needs and was within our budget. Ok so we did. Was told 2-3 week timeframe start to finish once the town approved the plan. Come June the build started but the builders ( who conveniently used my back yard as a toilet) didnt finish Didnt close up the room and had no timeline for an electrician. Spent the next 3 months going back and forth with ****** ******* the contact with great day who absolutely failed to secure an electrician. Builders had to come back out twice who were supposed to be back WITH a supervisor who didnt show up for roof leaks, bad door and window alignment and resealing a poorly taped up roof. I had to plead several times to get these guys back out to s**** in the room properly and at the very least get the room closed up. When some parts finally did arrive late August for a screwed up door I had to complain to get these guys guys back out. Still no electrician but I was told they were trying everyone. Ummm no you havent. Monarch electrical a local electrician who installed my sub panel could have had the work done asap. Again no follow up. No email. No call back from savina. So Im stuck with a) a room I cannot use b) no electrician after several months c) no inspection yet so I can landscape around the room and maybe my family can use it. No follow up. Ghost town with these clowns. Whats worse is they are lying about getting a local electrician (seriously? Been going on 5 months to secure this). Absolutely horrid customer service and Im done with excuses We are absolutely upset

  Business Response

  Date: 10/09/2024

  We're very sorry to hear about your experience and the frustration you’ve faced. This is not the level of service we strive to provide, and we sincerely apologize for the delays, communication issues, and the inconvenience this has caused you. Your feedback is extremely valuable, and we take your concerns seriously. We’re working to address these issues internally and ensure the necessary steps are taken to get your project completed. We are working with the electrician that you recommended and are waiting for their estimate. We appreciate your patience and regret the impact this situation has had on your experience with us.

  - The Great Day Improvements Team

  Customer Answer

  Date: 11/11/2024

  [[BBB transcription via phone call]]

   

  Consumer has stated the matter has not been resolved the consumer has been trying to contact the business and the business has not located an electrician. 
  

  
  

  Business Response

  Date: 11/15/2024

  According to our records **************** has spoken with you and confirmed a date to complete your project. Thank you.

  - The Great Day Improvements Team

• Initial Complaint

  Date:10/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We contacted them to build a sunroom on our patio. They came and installed it and one of the windows is backwards and cannot be closed all the way They said they would order a replacement and we would have it in 2 weeks. They have not been back and have not contacted us. I have called and reached out in emails, to no avail We would appreciate any assistance you could give to get them to FINISH THE JOB!!!!

  Business Response

  Date: 10/07/2024

  Thank you for your feedback, and we apologize for the inconvenience caused by the delay in receiving the replacement part for your project. The issue with the incorrectly punched rail was identified, and we immediately ordered a replacement, which is expected to arrive the week of 10/7/24. While we typically provide a 3-4 week lead time for manufacturing issues, it’s easy to understand how the timeline may have been confusing in our earlier discussions. We received your email on 9/09 about the window not being fully functional, and we reached out to let you know that the part was ordered. We’re sorry for any missed calls or communications during this time and will be sure to update you as soon as the new rail is in and we can schedule the installation. Thank you for your patience, and we look forward to completing the project to your satisfaction.

  - The Great Day Improvements Team

• Initial Complaint

  Date:09/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The contract was created in October 2023. It has been almost a year, and the sunroom is still incomplete. This job was to be completed in March/April. The biggest disappointment and complaint is communication. From the start, I have been requesting follow-ups and next steps. It would take days for them to respond. They withdrew the full 130k and have yet to complete the job. The following needs to be completed: 1. Mini-split: Part of the initial contract, and was discussed when the electrician came to do the 110 and 220 wiring. ***** knew about this for weeks, if not more. **** has stated they missed this and are getting quotes. How could they miss something this big? 2. The side panel frame for the electrical outlets was not installed. The wires are still exposed. 3. The frames around the sliding doors must be fixed and painted fully; the uneven areas must be corrected. It was a lackluster job. 4. The holes in the ceiling must be re-patched and painted in multiple areas. They installed a temporary wall while installing the sliding doors, but it was never fixed. 5. The left sliding door facing the sunroom needs to close correctly. ***** was out there last time and took videos, but this is still not fixed. I have also contacted their corporate office. They told me someone would contact me within 48 hours. I never heard back from anyone. I guess this issue starts from the top. My family’s stress, time, and effort should account for something here. My living room has been pulled apart for months to complete this job. I hold this company accountable for its lack of professionalism, and I am also looking for compensation. I have also been charged with: 1. Rescheduling my window treatment twice because the job was supposed to be completed and was delayed repeatedly. 2. Storage fees for my room furniture were supposed to be delivered during the Summer I want to hear from someone in charge who can move this without any further delay.

  Business Response

  Date: 10/07/2024

  Thank you for taking the time to share your detailed feedback. We sincerely apologize for the delays and communication issues you’ve experienced, and we understand your frustration. We want to assure you that ***** is reaching out to you directly to go over everything and provide a detailed update on the next steps. Our team is scheduled to be there in the next week to address the remaining work, and we are committed to making things right and completing the project to your satisfaction. Your concerns are important to us, and we appreciate your patience as we work to resolve them.

  - The Great Day Improvements Team

  Customer Answer

  Date: 10/08/2024

   I am rejecting this response because:
  
  Today (10/8), I received a text from the installer stating they would be out (there was no prior communication they would be here today). I was left wondering about the lack of transparency and communication that continues to happen repeatedly.  No one reached out to me prior that the installer would be here today.  How do you value or respect my time?
  
  Second, the installer who came out thought the unit was already there.  That was not the case, and they had to go pick it up at Home Depot.  Miscommunication/no communication does not only happen with your paying customers, but it also happens with the hired third-party contractors (who show their frustration with your team directly to the customers), and internally at your company.
  
  Third, we had the unit to be wired for a 220 outside.  Your team purchased a 110 unit (cut corners).  This is the common theme where anyone who comes out, they are misinformed and there is zero communication.  ***** wanted to keep the until and rewire to 110!?!  I refuse to do this.  They need to get the 220 until ordered and installed as they said they would.  Now, there are more delays and more time that I have to burn due to lack of communication.  Then, you want to cut corners to give me a less expensive unit?  Please stick to your word on doing what needs to get done.
  
  Lastly, we have yet again wasted an entire day with zero work completed.  My time is valuable, and it feels that your team does not respect my time and wasted efforts that continue to happen.  I am really upset, and we have been dealing with this since last October 2023.
  

  Where is the accountability?  Where is the transparency?  Where is the communication?  Where is the customer satisfaction?  How do you intend to fix this, aside from "I'm sorry"?  This is not acceptable by any standards, especially when you were already paid for a service that should have been done a long time, correctly, and to the expectation of what I paid.
  

  Business Response

  Date: 10/15/2024

  We sincerely apologize for the frustration you’ve experienced. We understand the importance of communication and regret that our lack of transparency has caused you inconvenience. We acknowledge that there were miscommunications regarding the installer's visit and the details of the unit. To address your concerns, we want to confirm that a new 220 unit has been ordered, as initially promised. We are committed to ensuring the installation is done correctly and meets your expectations. We are also taking steps to improve our internal and external communication processes to prevent similar issues in the future. We appreciate your patience and understand your time is valuable. We are working to resolve this promptly and to restore your trust in our services. Thank you.

  - The Great Day Improvements Team

  Customer Answer

  Date: 10/28/2024

  How can I reject this?  Do I need to open a new compliant?  This is still not addressed, and very frustrating.

  Customer Answer

  Date: 11/19/2024

  [[BBB transcription via email]]

   

  They still have not finished the job, and they led me to believe someone was coming out, and no one came out to finish the job.  Please advise.

  Business Response

  Date: 11/22/2024

  According to our records everything has been completed except the painting. While painting isnt typically part of our services, weve discussed the matter internally, and our Field Supervisor will review and address the painting during his visit next week. Thank you.

  - The Great Day Improvements Team

• Initial Complaint

  Date:09/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We contracted in early March to have our carport converted to a sun room. After delays because of a window and door were measured wrong the project was almost finished by the end of July. Called ********* at ******************************** and asked when the inspection would be done. She said they will schedule it. 2 weeks later I called **************** to schedule it myself. Found out there was never a permit issued. They need more measurements on the concrete. Finally got ********* on the phone and she assured me they were working on it. Middle of September ********* no longer works for the company and ***** from ******** is taking over. She will get it taken care of with **** in **************. Almost October and no updates and no one answers the phone. Many messages left. And still no inspection to finish the project.

  Business Response

  Date: 10/02/2024

  We sincerely apologize for the delays and communication issues you’ve experienced. ****, our install manager, has already visited your property to expose the footer, and we are currently working on a CAD adjustment to address the necessary measurements. As soon as we receive the CAD update, we will coordinate with the city to ensure the process moves forward. We're fully committed to resolving this and completing your project as quickly as possible. Please know we appreciate your understanding and will keep you updated throughout the process. Thank you.

  - The Great Day Improvements Team

   

  Customer Answer

  Date: 10/02/2024

  I am not willing to close the case until the inspection has been completed.  We have been told too many times they are working on it and we still haven't had an inspection.

• Initial Complaint

  Date:09/17/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On or about 1 July 2024, they began to install a rather simple roof over an existing patio. They began by not installing based upon the initial agreement and contract. I was concerned about their jagged cuts and methodology for how they had attached to and added to the gutter system. They insisted this was fine. The workmanship was poor and we expressed concerns about the safety and professionalism of their workers- cutting in the neighbor's yard, cutting jagged edges and without a miter or coping saw, etc. It went so far as for them to cut and cap a gutter so that it wouldn't drain and I had to have another contractor fix this as they were out twice and still did not correct that our leaks, as was my initial concern. We are now experiencing more leaks and they are not responding to my calls or emails requesting warranty work. This is unacceptable. People are spending a great deal of money to improve their homes and this business won't provide a quality product that can stand up to the Florida weather and wont respond to warranty requests within their stipulated warranty period. The pictures of their craftsmanship speak for themselves.

  Business Response

  Date: 09/26/2024

  We understand that you were not entirely pleased with the performance of our installation crew, and for that, we want to extend our sincere apologies. We strive to provide the highest level of service to our valued customers, and it appears that we fell short of your expectations on this occasion. Training and feedback mechanisms will be reinforced to ensure that such concerns do not recur in the future. Our records indicate the Regional Manager has reached out to you and set up an appointment to assess the situation and ensure we find the best resolution. Thank you.
  

  - The Great Day Improvements Team

  Customer Answer

  Date: 10/03/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.i was contacted by several people in management and they immediately responded to this issue.

  We recently endured Hurricane Helene and I am pleased to

  state that we had no leaks through this storm.

  i wish they had responded without my having to

  contact the BBB but hopefully this will resolve the issue going forward.

  Thank You. 

• Initial Complaint

  Date:09/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This project was agreed to on 12/14/23. It started in March and was supposed to take about 2 weeks. I repeatedly followed up with the office and with the contractor but my project is till not complete. Rather, one whole panel with a dog door was installed incorrectly. After the contractor stopped responding to me (fired, from what I hear), I reached back out to the office, only to find out that most of the office staff had been fired. *** ******* finally followed up and arranged for ****** to come out on June 16th to look at the door/ installation. Unfortunately, he did not actually show up to my house until 7/10/24. He agreed that the door was installed incorrectly and said he would speak to his manager to see about repairing the door and fixing the dog door, which was installed upside down, so my dog can't get out of it. I never heard back from him. I texted him again on 7/29 with no response. I have sent multiple emails now to *** ******* and she refuses to respond either. All I want is to have my job completed, or get a refund for this entire panel so that I can have someone else complete the job.

  Business Response

  Date: 09/26/2024

  We are so sorry to hear you were dissatisfied with the service you received. Many things have impacted our company including staff shortages. This is no excuse, but we have seen some delays and miscommunications due to this issue. A rep from your local branch has reached out to you to come up with a resolution for your dog door. Thank you.

  - The Great Day Improvements Team

• Initial Complaint

  Date:09/10/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We contracted with Great day home improvements on 6/14/2021 for 3 windows, and had them installed 10/9/2021. 1 window arrived 4 inches smaller than measured, 1 window had molding sticking out and not adhered to window, all security tabs were backwards, no screens fit properly (we used putty to keep them from rattling) frost & ice formed on the inside of all the windows. From first winter, we had to put plastic on the inside of all windows to keep the cold out. Cold air continued to come in windows. Tried contacting offices several times. We tried to contact everyone we were instructed too. With few call backs or help. Many emails, texts and photos were sent to Great Day to document the issues. All were a waste of our time. The office always said those people were no longer employed with them. This happened numerous times, we would have to start over with the new employee. Finally, new managers came out, Nov 2023, and confirmed the windows were manufactured poorly and installlation was bad, also kitchen window was bowing. Those mgrs said that **** (newest manager) would get back to us ASAP. 3 months later, no call back. We contacted local office numerous times. Finally, *** got back to us and their plan was to remove the badly manufactured windows and RE-INSTALL them. Their "solution " was beyond comprehension and acceptability. This company really had no knowledge or willingness to resolve this in anyway that would make sense. This was when we had sent certified letters to local and corporate Great Day/Stanek offices for a refund. Again, no response. Life time warranty means nothing to this company. 3 yrs of trying to get the situation fixed with no results. We just want our money back since we had to contract with another company to take the bad Stanek windows out and install new, better windows, at our cost! Again, pictures had been emailed to multiple Great day/Stanek employees, multiple times of all the problems.

  Business Response

  Date: 09/20/2024

  We sincerely apologize for the issues you've experienced and for the frustration caused by the lack of timely resolution. Our company has faced various challenges, notably staff shortages. While we understand this doesn't excuse any issues you encountered, it has unfortunately led to delays and miscommunications. We stand behind our products and warranties, and it’s clear we didn’t meet your expectations this time. Since you have removed our Stanek product and replaced the windows with another brand of windows, we are unable to provide any further service. We’d like to offer $1,000 in compensation. We understand that this situation has been challenging. Thank you for your patience and understanding.
  
  - The Great Day Improvements Team

  Customer Answer

  Date: 09/22/2024

   I am rejecting this response because:
  While Great Day's explanations regarding staffing shortages with material and work quality problems, and their attempt to provide customer service, is noted, the fact is that they were aware of substandard quality on all levels of their products and service.  It also exhibits the view that Great Day continued to mislead, not only their current customers, but, any potential contracted jobs, and shows the lack of ethical business practice, and the disdain for the long term level of committment to their own life time warranties.  The offered compensation of $1,000, we feel, is not nearly enough, because of the following reasons:  We had to deal with 3 yrs of frustration, sending multiple emails and unreturned phone calls.  We had 3 yrs of sending and resending photos/documents to whichever new manager was just hired and was the "new point of contact", per Great Day.  Having to deal with 3 yrs of covering windows in plastic and cold air still coming in the house, which resulted into more than necessary higher utility bills.  Eventually, having to replace those windows with a new company 3yrs after costs have risen (manufacturing, materials, labor, etc..), we have now had to spend double the amount of what our cost was 3 yrs ago with Great Day.  

  After spending $10,000 on Great Day's contract, we would be willing to settle this for $7,500, which would provide at least a reasonable down payment on the $22,000 it is now costing us to replace Great Day's windows. Attached is the current statement of the replacement windows.  Keeping in mind that we had already paid the initial $10,000 to Great Day, and with the cost of the new product, we will be paying out over $30,000 for 3 windows!

  Thank you for your assistance on this matter.

  
  

  Business Response

  Date: 09/30/2024

  We are asking the BBB for an extension on our response. Key staff members are currently unavailable. Thank you.

   

  Business Response

  Date: 10/07/2024

  In light of your experience and as a gesture of goodwill, we are offering $3,000 in compensation. While we know this may not fully cover the additional costs you've incurred, we hope it shows our commitment to making things right and acknowledging the inconvenience caused. We value your feedback. Thank you for your patience and for giving us the opportunity to address this.

  - The Great Day Improvements Team

  Customer Answer

  Date: 10/10/2024

  We are rejecting your response because, while we appreciate the effort by Great Day to make things right, by increasing the compensation from $1,000 to $3,000, we would be willing to reduce our request from $7,500 to $5,500, which we feel is more fair for what we have endured, along with the additional expenses we have incurred.  We appreciate your assistance in this matter by giving all parties the opportunity to resolve this amicably.
  
  
  

  Customer Answer

  Date: 10/11/2024

  We would like u to forward our last message to great day improvements.  We were not aware that the last correspondence and offe of $3000 was going to be the last one. **** say stated they wanted to continue to work towards resolution We would have made a different decision possibly!! 

  Customer Answer

  Date: 10/14/2024

  [[BBB transcription via phone call]]

   

  Consumer stated they are willing to accept the $3,000.00 offer and the business can reach out to them with any additional offers. Please advise how to proceed with the offer

  Business Response

  Date: 10/15/2024

  We will have settlement and release drafted and will mail this to your home address on file. Thank you.

  - The Great Day Improvements Team

  
  

  Customer Answer

  Date: 10/15/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.