Complaints

This profile includes complaints for Great Day Improvements, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Great Day Improvements, LLC

  700 Highland Rd E Macedonia, OH 44056-2160

• 

  Patio Enclosures

  198 Green Pond Rd Unit C Rockaway, NJ 07866-1219

• 

  Great Day Improvements LLC

  2097 London Rd Unit H Delaware, OH 43015-8486

• 

  Great Day Improvements, LLC

  11895 Wayne Rd Ste 104 Romulus, MI 48174-1455

• 

  Great Day Improvements, LLC

  530 Hayden Station Rd Ste E Windsor, CT 06095-1337

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/09/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  AVOID THIS COMPANY LIKE THE PLAGUE! The worst home improvement experience I've ever had! We signed a contract on 9/14/2023 for a 12x15 patio enclosure to be installed for roughly $90,000. In 5 days from now, it will be a FULL YEAR since signing the contract. This job is still not finished! *** has never been late on collecting payment though! The contract states that work would commence in ***** weeks from contract date and be completed in 1-3 weeks; according to that, it should've been complete in January 2024. This job didn't start until end of March 2024. Our salesman, *** ultimately ordered the design wrong. We wanted some solid walls for AC and a doggy door. He ordered 100% glass. The drawings and room placement were wrong. I caught the mistake after the **** were complete and sent to me. More waiting for new **** to be drawn up. Weeks to months would pass between communication and/or work being done. All the excuses of being short-staffed, needing new contractors, etc. Excuse after excuse. Many phone calls, text messages, voicemails to the project coordinators who would blame the "other guys". They say they stand behind their high quality product, but the CEO of Great day, ******* ***, failed to respond as well! They recently took final payment based on their definition of "Substantial Completion". I have a leak in my skylight. My gutters are incomplete. My siding looks ridiculous from where it was cut away from the house to fit the structure. It has open gaps allowing rainwater to run behind the new enclosure. It does not look like a $90,000 finished product. Gaps in the beam wrap because the installer used two pieces of metal to wrap the beam and also has visible nails that were pounded flat against the beam and just left. large interior gaps requiring the use of spray foam to seal up. I'm sure they will respond in the same manner as the other 200+ complaints. Save the excuses and finish the job you were paid to do! My experience will be widely shared.

  Business Response

  Date: 09/17/2024

  Thank you for bringing your concerns to our attention. Its clear that the delays and miscommunications throughout your project have been frustrating, and we take full responsibility for the confusion and errors caused by the misalignment between the contract and the initial consultation. Additionally,we recognize the challenge you faced in getting timely updates, especially with the transitions within our office. After installation, there are still a few punch list items to address, and we will correct these issues ASAP. We are also aware of the frustration caused by missed site visits, and we deeply apologize for this. Your satisfaction is of the utmost importance to us, and we are committed to making things right. We appreciate your understanding as we work towards resolving any outstanding issues. 

  - The Great Day Improvements Team

• Initial Complaint

  Date:09/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Began work Thursday May 2nd and it is now August 28th, work has still not been completed. Workers showed up to my house and left early on days they were here. The company has failed to stay in contact with me every single step of the way, at time going over a month with communications. When there was a gap in communications it was always me reaching out to them, numerous times, before being contacted back. ****, manager, came out to my house and told me the windows werent that bad. Was very in helpful. Prior to **** coming out I had a private contractor out to my house and he could not believe how bad the window instal, caulking jobs, and overall shape of the windows was. There are also three windows, that to this day, get water inside of the frame l, in the actual house, every single time it rains. There are also windows were caulking wider than my middle finger was used to fill gads between the frame and window. This was done the entire way along the frame. After **** failed to reach out to me for over a month, I called him. Upon speaking to him he advised me that it wasnt so simple to order replacement windows and got angry with me. After this I began conversing with ******. ****** came out and looked at the windows and advised that there needed to be a lot of improvements and possible window replacements. Workers came out to clean up windows. Were here for a few hours and left. It appeared as though nothing was done. Expected them to come back the next day. They didnt. I contacted ******, who advised they went above and beyond and were doneNext step was ****** came out with another crew. The head of this crew laughed when he saw the window install and said i cant believe how bad this is. Was told replacement parts would be ordered on July 1st. Female Called July 10th said parts would arrive in 3-4 weeks. Never heard from I had to call. Still ongoing issue. There is a lot more to say ran out of space things left out and exact dates. Issue unresolved

  Business Response

  Date: 09/11/2024

  We sincerely apologize for your experience not being what we would hope for, and we regret that your project was not completed with the care and quality that we pride ourselves in providing. We strive to provide the highest level of service to our valued customers, and it appears that we fell short of your expectations on this occasion. According to our records the replacement parts will be delivered next week. We have been in contact with you and set up your service appointment on the date you requested. We value your feedback and will use this experience as an opportunity to improve our processes and better serve our clients in the future. Thank you.

  - The Great Day Improvements Team

• Initial Complaint

  Date:08/27/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In the spring/summer of 2021 we had a patio enclosure built at our ****** home. I won't go into all of the issues and delays we had with enclosure being built backwards, workers not showing up, leaving trash in backyard, etc. We financed part through ***** ***. I have a 0 balance with ***** *** and they paid Patio Enclosures directly. The remaining balance we paid to Patio Enclosures. In October of 2021 we signed a settlement and release form and paid our final balance. We have proof of this. We were told the warranty was in full effect. This came from the ****** office as there was no ****** office. Have heard nothing in the past 3 years until last month we get an e-mail with the wrong name on it stating we had an outstanding balance of $600 and they had been trying to get in touch with us. Woman in ****** office that sent this had no idea why they said there was a balance as she could find nothing - just shared her e-mail chain which stated in May the file appeared to have not been closed out. She said she would look into it but never heard back. Then last week a letter from ******* office with same demand about paying or we will be sued. No responses from them when we sent over our documentation showing we were in fact closed out. Today a letter from ****** stating the same thing - remit payment ASAP. It is like they are ignoring all of our documentation showing we are paid in full and keep saying they have a record showing we owe $600. We attempted to call today but person who wrote the e-mail was not in. Other person in office couldn't even get into our file so she sent us back to ******. ****** has message on phones saying they are busy and to call back - no way to leave a message. Three years later we are accused of owing a balance. We have documentation that we paid ***** *** in full and that we signed a settlement and release (with discounts due to damage) and paid final invoice. This needs to be fixed in records and dropped.

  Business Response

  Date: 09/06/2024

  We apologize for the confusion regarding the remaining balance on your account. Our accounting department has informed us that the funds were not deposited into our account. According to our records, you signed an ATC where we credited your account $652.46 for cleanup and window repair. However, after we issued this credit, ******** credited you an additional $603.27, which was an error since the credit had already been applied. While we have made efforts to resolve this reasonably, we had no choice but to file a small claims case. Please refer to the attached documentation for more details.

  - The Great Day Improvements Team

  Customer Answer

  Date: 09/06/2024

   I am rejecting this response because:
  I have written documentation and payment receipt from October of 2021 from Patio Enclosures/Great Day indicating I was paid in full and signed off.  I also have documentation from ***** *** indicating I had paid them in full - I am not aware of any credit going back to my account - I always paid the agreed upon amount to avoid interest.  They disbursed payments to Patio Enclosures/Great Day directly - I was not involved in this.  ***** *** did retract a payment early on because Patio Enclosures/Great Day was very behind schedule and had left our patio a mess with no safety railings 13 feet off the ground, because they ordered and installed everything backwards and then took it all back out - a very incompetent crew many of which had never done this kind of work before - but that payment was later approved and I know that ***** *** paid them.  They may have penalized them - I do not know, as those payments were worked out between ***** *** and Patio Enclosures - I did not disburse the money.  Plain and simple - I have proof from October 2021 saying I was paid in full - from the company.  And this company is just getting in touch with me three years later - FOR THE FIRST TIME TO CLAIM THEY HAVE AN ISSUE?!?  AND AN ISSUE WITH A PAYMENT THAT THEY ARE CLAIMING THEY DIDN'T RECEIVE FROM BEFORE THEY SIGNED ME OFF IN OCTOBER OF 2021.  IT APPEARS AS THOUGH THEIR BOOKKEEPING ABILITY IS AT LEAST AS BAD AS THEIR CRAFTMANSHIP ON THEIR PRODUCT.  FURTHEMORE, WHEN THEY FIRST NOTIFIED ME LAST MONTH THAT THEY FELT I OWED THEM $600 - THEY INDICATED THEY HAD BEEN TRYING TO REACH ME FOR SOME TIME YET COULD NEVER PROVIDE ANY DOCUMENTATION OF THAT AND FROM THE NOTES I COULD SEE THIS ISSUE DID NOT SURFACE UNTIL MAY OR JUNE OF 2024 SO THEY HAD HARDLY BEEN TRYING TO GET IN TOUCH WITH ME.  I HAVE RESPONDED TO EVERY EMAIL AND TEXT THEY HAVE SENT PROMPTLY - WITHIN AN HOUR OR TWO USUALLY - AND YET WE GO WEEKS WITHOUT HEARING A THING FROM THEM IN RESPONSE.  I HAVE ALL OF THIS DOCUMENTATION OF THEIR LACK OF RESPONSE ON AN ISSUE THAT IS OVER THREE YEARS OLD AND HAS JUST BEEN BROUGHT TO MY ATTENTION.  THEIR MISTAKE IN BOOK-KEEPING IS NOT MY RESPONSIBILITY AS I ABIDED BY MY CONTRACT - I GOT A PAID IN FULL INVOICE AND I HAVE PROOF OF PAYING ***** *** IN FULL.  MY FIRST NOTIFICATION EVEN HAD THE WRONG NAME AT THE TOP - SOME ****** NAME - WE WERE TOLD BY ****** PATIO ENCLOSURES (*****) THAT THEY WERE SENDING OUT SO MANY SHE WAS CONFUSED AND THAT SHE DIDN'T EVEN UNDERSTAND OUR FILE.  THIS APPEARS TO BE A CYA ATTEMPT BY EMPLOYEES THAT ARE NOW UNDER PRESSURE BECAUSE OF AN AUDIT THREE YEARS LATER.  NO ATTEMPTS TO WORK WITH CUSTOMER TO RESOLVE - JUST FLAT-OUT DEMANDS AND THREATS OF LEGAL ACTION FOR SOMETHING THAT HAD NEVER BEEN BROUGHT TO MY ATTENTION, SOMETHING THAT WAS 3 YEARS PLUS OLD, AND SOMETHING THAT APPARENTLY HAD JUST SURFACED ON THEIR END.  AND THIS AFTER I HAD RECEIVED MY PAID IN FULL AND SIGN OFF LETTER OVER THREE YEARS AGO AND AFTER I AM LONG SINCE PAID IN FULL WITH ********.  TALK ABOUT BLINDSIDING SOMEONE AND THEN THREATENING THEM.  WE HAVE BEEN DEALING WITH FAMILY MEDICAL EMERGENCIES DURING THE LAST MONTH AND WE ARE MORE RESPONSIVE THAN THEIR OWN PEOPLE TO THIS MATTER.
  
  

  Business Response

  Date: 09/16/2024

  We apologize for the inconvenience this has caused. After thoroughly reviewing the situation, it appears to have been a bookkeeping error. We are zeroing out the balance. Thank you for your understanding, and we apologize once again.

  - The Great Day Improvements Team

  Customer Answer

  Date: 09/20/2024

   I am rejecting this response because:  I would like to receive official correspondence from the company via mail or e-mail confirming in writing what they have stated is their resolution in their most recent BBB response.  The company has stated that this was in fact a bookkeeping error, they apologized, and will be zeroing out our balance.  We are accepting of this resolution.  But since we were told 3 years after we had received a final sign off from the company that they found an error and we owed $600 plus, and we were shuffled from ******, to *******, to ******, and now **** to address the issue - we want to have some assurance that this time the issue is really resolved and we will receive no further correspondence from any of the offices regarding this matter, and that the balance is truly zeroed out.  Then the issue brought to the BBB will be fully resolved.  We assume at this time as well that our full warranty will remain in effect, as that was another threat when we received one of the letters.  Our final sign off from Patio Enclosures indicated it was in effect.  We look forward to receiving written confirmation of this resolution from Great Day Improvements/Patio Enclosures.
  
  
  

• Initial Complaint

  Date:08/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/24/24 I paid Patio Enclosures almost a $12,000 down payment on a contract for a Screened in Porch and Deck to be built on my property. the room was to have only screens, no windows, no electrical and be 10' x 11' in size. I was misled by the Sales Representative and the contract as is says "Work to start approx. 8-10 weeks from the date of contract and to be completed 1-3 weeks after that." They have now had my deposit for 17 WEEKS and still haven't gotten approval from the Village of Huntley for the permit, so materials still haven't been ordered. It took numerous phone calls on my part at 12 weeks (July 9th) for the drawings to even start being worked on. Now we are being told it will cost us more money than what I agreed to in my contract.

  Business Response

  Date: 08/30/2024

  We sincerely apologize for any inconvenience caused by the delays in your project. We understand that timely completion is crucial, and we regret that we fell short of your expectations on this occasion. We are committed to delivering projects promptly and efficiently. Our Regional Manager has been working directly with you. He has sent you the change order rest assured, there are no additional charges for the extra work required by the city. Thank you.

  - The Great Day Improvements Team

• Initial Complaint

  Date:08/16/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We hired Patio Enclosures in April of 2024 to redo our screened-in porch, but when work began on July 8th, we noticed they had ordered the wrong parts. We reached out to the company for guidance, but our calls went unanswered for several days. When we finally received a response, the representative was unfamiliar with the issue and informed us it would take a month to receive the correct parts. During this time, we hired another contractor who found that our patio was not up to code and would require additional safety measures to support the work that Patio Enclosures was going to complete.  We notified Patio Enclosures of the required updates but received no response and continued to move forward with the additional work. Note that the work completed was not going to impact any of the work that Patio Enclosures was doing for us. A week later, the Patio Enclosure team arrived, frustrated by the work we had done, took all their supplies, and left without giving us any next steps. Since then, we’ve made numerous attempts to contact the company by email and phone but have received no clear answers. We eventually heard from a sales representative who, not involved in any of the conversations, informed us that an additional $3,700 was now required due to our "changes." We advised that we needed to have a very small amount of the previous work completed by Patio Enclosures redone but not anything valued at $3,700. We were then told that we could cancel the contract, but they would charge us over $9,000 to do so. The only work this company has completed was wrapping some of our beams with aluminum, nothing that would amount to $9,000 worth of work. We are at the point where the only way we can get our patio completed is to pay an ungodly amount to a company who has given us horrible customer service. We are asking for them to meet us in the middle and we will pay our down payment and walk away from the contract. Please help us!!

  Business Response

  Date: 08/23/2024

  We do acknowledge that the kneewalls for your room did not come with the pickets. We had to re-order due to this error. Our records indicate we had contact with you on the following dates: July 18th, July 19th, July 22nd July 29th, August 3rd and August 16th When our crew arrived on Aug 13th the contractor that you hired was still onsite, therefore our crew was unable to start your project. It was also noted that they dented and damaged all the coil that was done in prep for your room. That cost us $3700 to replace. Attached are the signed Customer Satisfaction form and pictures of your project that was completed 8/19/24. To the BBB we consider this matter resolved as the project is complete with a signed Customer Satisfaction form. Thank you.
  
  -The Great Day Improvements Team

  Customer Answer

  Date: 08/30/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and would like to note that 90% of what they are saying is untrue! The company never made and initial attempt to contact us, they only contact from this company was after several calls or emails in which a lot of our questions went unanswered. When this company came back out to complete the project on Aug 13th, no additional contractor was on site and the people who arrived were not prepared to complete the project. Also there was no where near $3,700 worth of damage done to the initial work on the project. That statement was completely untrue. This company was overall horrible to work with and provided very poor customer service along with lying about the issue on hand. I would like for that to be noted about the company in hopes that no one else has to go through what we did. 

• Initial Complaint

  Date:08/15/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Contacted company for consultancy on patio enclosure. Representative who came out noted 'no permit needed for construction'. In review with HOA afterwards, and county website, permit is needed for construction. Review occured on my end 3 business days, which was required for contract cancel. Uploaded proposal, including note written into propoal/contract of 'Permit None' Tampa website noting need for permit. **************************************************************************  Work has not started yet.

  Business Response

  Date: 08/23/2024

  Thank you for reaching out and sharing your concerns. We understand the importance of following all regulations and appreciate your diligence in reviewing the permit requirements. Based on our assessment and expertise, a permit is not needed for your specific project, and we always ensure that our work complies with local codes as we would not do anything to jeopardize our license. Thank you.
  
  - The Great Day Improvements Team

  Customer Answer

  Date: 08/23/2024

   I am rejecting this response because: I reached out to the county.  A permit is indeed required, even while under existing roof.  

   

  Company did, upon multiple escalations, agree to release from contract.

   

  Okay to close issue, however, information from business is not correct per county
  

  
  

• Initial Complaint

  Date:08/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Replacement sun porch. Was not told they hire local contractors to do the work. Was told that we would have experienced builders from their company. Entire wall was taken out with no supports so sagging occured in the roofline. (Building with a solid new header was discussed with project manager prior ordering materials and we were told it was not needed) Patio Enclosures tried to fix the roofline sag but could not completely do so without a new header. Other problems such as windows and doors not sliding were fixed by Patio Enclosures. Sloppy caulking used everywhere and permanent stains and burn marks on carpeting were not addressed. Pictures attached show completed work except for roofline sag which is hard to capture in a picture.

  Business Response

  Date: 08/20/2024

  We understand that you were not entirely pleased with the performance of our installation crew, and for that, we want to extend our sincere apologies. We strive to provide the highest level of service to our valued customers, and it appears that we fell short of your expectations on this occasion. Training and feedback mechanisms will be reinforced to ensure that such concerns do not recur in the future. Our records indicate that our installation supervisor has been to your home and addressed all your concerns and corrected any areas of caulk that you were unhappy with. Thank you.
  
  - The Great Day Improvements Team
  

  Customer Answer

  Date: 08/20/2024

  The pictures I sent were after your crew completed the work.  Looks pretty much the same.  They have been back several times and these pictures were the end result.  What about the roof line?   That was entirely the result of the crew that was sent.   It was not bowed before this project.  Carpeting now has caulking and burn marks on it.   

  Customer Answer

  Date: 08/20/2024

   I am rejecting this response because:
  
  The issues have not been resolved as you can see by the finished product photos.  Roofline is still bowed.  Carpeting has caulking and burn marks on it.  Caulking is very messy.   Not acceptable for the $23000.00 we paid for two walls of windows.   

  Business Response

  Date: 08/29/2024

  Our Installation Supervisor re-caulked all areas that you were not happy with. The existing header is a double 2x4 on its side so it will appear to bow/warp. This header is part of the existing structure, and we do not warrant existing structures per your signed contract. There is no structural damage, it is cosmetic.  We do not use any type of equipment that would cause burn marks. The IS states there might be caulk along the carpet line as it was requested we caulk in front of it. We have done everything that we could to address your concerns. Thank you.
  
  The Great Day Improvements Team

  Customer Answer

  Date: 08/30/2024

   I am rejecting this response because:
  
  First… we asked the construction manager ( who decides how to build ) about the need for a solid header to avoid bowing of the  roofline. .  This question was asked of the salesman and the manager who ASSURED us it was not needed.  That’s why it is not in the contract.  Your assurance was that it was not needed.  As for the burn marks , you hire other contractors.  How do you know what they used? I do.  I was present.  The caulking near the floor on the carpet…the carpet is not glued down but can be pulled back out of the way. The contractor was shown that prior to caulking near the floor. I didn’t ask for caulking near the floor.  If the flashing would have been the proper length no caulking would have been needed.  As with most areas I was unhappy with, if construction would have been correct then caulking wouldn’t have been necessary. Again,  not our decision but the people you hired.  The manager sent someone else at the end of the project to fix issues.  He never saw the end results of that.  The work he did was better than the people he sent.  I am not asking for a full refund but compensation for lousy workmanship is only fair.  And you know it. 

• Initial Complaint

  Date:08/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 22nd I had a Patio Enclosures salesman at the house. After a good presentation my wife and I decided to make a purchase. We were told the project wouldn’t take long and it was expected to be done before the arrival of our baby in June. After this point in time, communication slowed to a halt. At first I was told the hold up was the CAD drawings and the permit from the city. The salesman and customer rep I was given both told me on multiple occasions they were waiting on the permit office from my city. So about 6 weeks ago I called the permit office only to find out nothing has been pulled for my house. I called back and confronted them about the lies and was told it was actually a license in the city that was being waited on and was expected in two weeks. I found this strange because the salesman told my wife and I he had sold sunrooms in my neighborhood before. The salesman does not return calls or texts anymore and the only person I can get ahold of asks to call me back in a couple of minutes, which never happens. I have to call days later just for the same answer. The constant lies, deceit, and deflection of responsibility lead me to believe this company has no intention of doing anything properly and is flirting dangerously with fraud.

  Business Response

  Date: 08/14/2024

  Thank you for your patience as we work through the licensing process in *********. We understand the delays have been frustrating, but please know that we're on track to obtain the necessary license soon and will secure your permit in ******* **** as quickly as possible. We appreciate your understanding and are committed to moving your project forward.
  
  - The Great Day Improvements Team

• Initial Complaint

  Date:08/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Contract signed January 18, 2024 Delay after delay, three mismeasurements, wrong drawings submitted, three sets of patio products sent that were wrong size. Fourth measure done July 25, without any date for install. Work to start 14 to 16 weeks from contract date, and completed 1 to 3 weeks after commencement. This project has been totally mishandled, and still no patio enclosure that is correct. I have explained that this is unacceptable, and should receive contact about progress AND refund for all this terrible delay and mistakes

  Business Response

  Date: 08/13/2024

  We sincerely apologize for your experience not being what we would hope for, and we regret that your project was not completed with the care and quality that we pride ourselves in providing. We strive to provide the highest level of service to our valued customers, and it appears that we fell short of your expectations on this occasion. Our goal is to rectify the situation and ensure that you receive the level of service you deserve. Our records indicate we have spoken with you and set up an installation appointment for the last week in August. Thank you and we appreciate your understanding. 
  
  -The Great Day Improvements Team

  Customer Answer

  Date: 08/14/2024

   I am rejecting this response because:
  
  I have lost so much time in using this patio enclosure that I will never get back!

  I am 75 years old and time is very important. They have accepted payments without providing an acceptable product.

  i expect compensation for the stress, and delays on this project.

  i still have anxiety over the next attempt on my project.

  *

  ******** **********

• Initial Complaint

  Date:08/01/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We signed the contract on May 24, then heard nothing when I texted the person on Jun. 5 and said he would get me an update. On June 6, I was told the process was taking a little long and should be good now. THen, on June 11, text him again about an issue with Financial. I finally got my welcome packet on June 13. On June 18, I updated the room. Then, on June 27, I asked for another update, but nothing happened. They said they sent the drawing but never got it till I asked for an update. On July 10, I finally got the drawing, but I was so fed up with communication that I wanted to cancel. I was told due to the contract, I owe 19,000 for what? For me to keep poking for updates till someone did something. Also, the person handling my case called and said she was on vacation and didn't know how to set the out-of-office message. She almost cried. She needed a break from work. I went on a ten-day vacation and i only found out when she called me. When I called and talked to many people to get a break on the price, I was told they couldn't do anything about the price due to the contract. They like we are willing to give weekly updates and i'm like i don't trust your company to do what there going to do, i have to keep digging for updates. I under i have to pay something but 19,000 on a deposit that they didn't do anything, and how can i stop the contract during the 3 day period if i would of now communication is this bad.

  Business Response

  Date: 08/09/2024

  We sincerely apologize for your experience not being what we would hope for. We understand you had some concerns and appreciate the opportunity to address them when you spoke to our Regional Operations Manager last Thursday. During the conversation, we clarified that the CAD drawings were indeed sent to you, though there was some confusion with email communications. Per your legally binding, signed contract, it states you must cancel within 3 days of signing to receive a refund. You can either sign the settlement and we will retain your deposit, or we can move forward with your project. Please let us know how you wish to proceed. Thank you.
  
  - The Great Day Improvements Team

  Customer Answer

  Date: 08/09/2024

   I am rejecting this response because: How in 3 day would I know this communication was so bad. I want an adjustment at least for the headache this whole thing is and how much pain and suffering through this process.