Reviews

This profile includes reviews for Macy's's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Macy's has 634 locations, listed below.

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  Macy's

  9111 Duke Blvd. Mason, OH 45040-8999

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  Macy's Department Store - Corporate

  4500 Gulf Freeway Houston, TX 77023

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  Bloomingdale's Department Store

  390 Hacksack Ave Hackensack, NJ 07601

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  Bloomingdale's Department Store

  390 Hacksack Ave Hackensack, NJ 07601

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  Macy's

  85 Rockingham Park Blvd Salem, NH 03079

Review Details

• Review fromTyrone H.

  Date: 10/01/2024

  1 star
  Bought a headboard that was filled with bedbugs,be careful with there furniture,very bad experience!!

• Review fromDiana N

  Date: 09/24/2024

  1 star
  Terrible return policy, 30 days period doesn’t care if clothes are still in plastic bags mailed in, not even a in store credit 31 days DONE, you ARE stuck with their EXPENSIVE ****!!!!!!!!!!!!!!!!!

• Review fromBrittany L

  Date: 09/23/2024

  1 star
  Send me a wrong one item and need me return.
  I check *********** ***** **********)aka THE LAW. You are not obligated to return ant item sent to you by mistake.
  Do i need return or not?!

• Review fromSimcha G

  Date: 09/22/2024

  1 star
  MACYS 2024 CUSTOMER MATTRESS EXPERIENCE [DEFECTIVE] TOP MATTRESS RTN PICK UP DATE: Saturday, AUG 10, 2024 PICK UP TIMEFRAME @ 630P-830P TOP MATTRESS PICKED UP @ 450P No telephone call to say they were arriving early; just showed up. Customer had to provide new hospital-grade N95 masks to both young delivery males. NO MASKS as requested; they did have protective shoe booties. After quickly accessing this high risk situation, we only allowed one delivery person to come up our private stairway as the customer pushed the mattress out the front door entryway. We were not about to allow them access to our high respiratory health-risk house since they had not arrived with masks. BOXSPRING RTN PICK UP DATE: Saturday, AUG 31, 2024 PICK UP TIMEFRAME @1015A-1215A BOXSPRING PICKED UP @ 1040A We had to take it downstairs to avoid them coming in our home. We would not allow them in the house entryway nor access to our high respiratory health-risk house since they had not arrived with masks and booties. NO MASKS or protective shoe booties as requested.

• Review frombrian m

  Date: 09/17/2024

  1 star
  bought a leather sofa recliner $3600 had to wait 5 months for delivery patiently, to find out t went on sale for $2140. Called Macys for a price adjustment which they refused to give nor would they take a return on the sofa. This is what they call customer satisfaction, totally dissatisfied with their policies....

• Review fromMarie A

  Date: 09/16/2024

  1 star
  I purchased some items in ****** in August and ended up not using them so I returned them in their original packages unused in August. When the clerk processed my return there was a balance. I asked the clerk why and she said because I used Star Reward Points but if I used Star Reward points shouldn't my purchased total be lower or equal to the amount of my return? She assured me that it would all balance out because my return total was the same as my purchased total just NOT the same as the AMOUNT of my return. Even though I returned all of their items, ****** now wants to charge me an extra amount plus finance charges. I don't know what this charge is for since I didn't keep any of the items. Their only explanation is that I paid using $amount in Star Rewards and when I returned the items the Star Rewards can't get refunded so I owe this money they said, but I didn't take the Star Rewards home with me and ****** didn't provide me with any service so I told them that I don't owe them. They eventually took the charges off after being on the phone for almost an hour. BEWARE when you use YOUR ****** Rewards!!!!!!! I wish I could give them minus -5 stars because this CANNOT be acceptable business practice!

• Review fromRebecca H

  Date: 09/16/2024

  1 star
  I purchased a top from Macys, and they charged me $0.70 as a donation. I got angry and called the manager who gave it back to me. It was not a high amount but on principle these things should not be done. They pass themselves off as a do-gooder company, but in reality, they take a few cents from many millions of customers which add up to millions of dollars and deduct from their taxes. It is a great promotional cunning to the detriment of consumers.

• Review fromJohn M

  Date: 09/11/2024

  1 star
  Lied and is cheating me of my own money $12000. I overpaid they keep telling me it will be returned in 5-7 business days. Interesting enough my wife is a top customer. Ive complained every week for 6 weeks yet they just lie. Dont buy from them Cheaters.

• Review fromkaye f

  Date: 09/10/2024

  1 star
  Macy Credit charges a minimum interest rate. I paid my card down to zero on 8/16/24, on 8/30/24 Macy charged a $6.16 interest fee. The Account was paid in full before the billing statement of 8/30/24 was due. On 8/31/24 I called the customer service line and they said they would do a one time courtesy of removing the interest fee because the account was paid in full. Why did I have to call? Who in their right mind would pay this fraudulent charge? Then on 9/10/24 I recieved a billing statement from Macy stating I owed $6.16 interest fee. I called the customer service line again and was told several stories about how the balance is zero, because the statement does not close until 9/29/24. We already know this is a lie because I paid the balance in full before the close date of 8/30/24. They said the courtesy charge takes longer than 10 days to post the credit. Blah Blah. Macy is a big fat liar and they are stealing interest fees from everyone that pays in full before the closing date. My Macy account is now closed and I would love for the BBB to fine them for fraudulant charges!

• Review fromIcats

  Date: 09/07/2024

  1 star
  Macys uses horrible delivery companies and they do not back up their customers. I had a sleep sofa delivered by Macys “white glove” delivery. They charged $300.00 for the privilege of having my sleep sofa dropped on the frame of my sliding glass door as they were attempting to enter my house. Now I am stuck slamming the door shut to get it to close and wrestle with the door to open it. I fear the day that the glass finally shatters. Both the delivery company, *** and Macys have not done anything to rectify the problem. It’s been 7 months. A new door will cost me $3200.00.
  Additionally, the mattress had a manufacturers defect. Macys took 7 months and months of phone calls to replace it. Never again.