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Business Profile

Uniforms

Cintas Corporation

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Uniforms.

Complaints

This profile includes complaints for Cintas Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

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Cintas Corporation has 403 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Customer Complaints Summary

    • 241 total complaints in the last 3 years.
    • 85 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/11/2025

      Type:Order Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      07/19/2023 So far Cintas has received $6,697.29 from my company, ****** ******** *** **** ******. The contract that Cintas has on file was signed by a former employee using squiggly lines and not the correct name of the owner of the business. I have reached out to Cintas several times asking to be let out of my contract due to the former employee signing my name without consent. This can also be proved by the fact that they used my middle name that I go by (*****) instead of my first name (*******). Cintas has refused to let me out of the contract and has even threatened to send my account to collections. They just recently offered a buy out of the contract in the amount of $4,555.55. I am not interested in the buy out since I never signed the contract with the company and the former employee who did did not have my consent to do so either. The former employee signed for a five year contract with Cintas, when the lease agreement I had with the landlord of the building I was renting was not even for that long. I would like to be let out of the remainder of this contract and I would also like to give them back the remaining supplies they have brought to my shop. They are also charging me for services that they are not providing, such as charging me for toilet paper and paper towels that they are not bringing.

      Business Response

      Date: 06/20/2025

      We would like to
      apologize for any misunderstanding that occurred when your account was
      initially set up. We are glad to hear you have reached an agreement with our
      local leadership team to resolve your issue. We remain grateful for your past business and
      extend our best wishes as you move forward.

      Customer Answer

      Date: 06/23/2025

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 



      Regards,



      ******* ******
    • Initial Complaint

      Date:06/04/2025

      Type:Billing Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am disputing two invoices from Cintas Corporation that include false charges for items and services I did not receive at my business, ****** ***** *******.

      I received service only once on April 3, 2025, which I am willing to pay. On May 1, 2025, I received only a few items (1 mat, 2 air fresheners, and 2 toilet paper rolls), but the invoice lists many other products (detergents, sanitizer, soap, urinal screens, etc.) that I did not get. I reviewed my camera footage and confirmed this. I am willing to pay only for the items I received, which total about $60.

      On May 30, 2025, I received no service or delivery at all. My security footage shows no visit from Cintas. I am being charged $287.19 again for services I never got.

      I contacted Cintas by phone and explained the issue, but the representative was rude and hung up on me. I also sent a formal written dispute letter.

      The total amount I am disputing is $513.93.

      I am asking Cintas to correct these charges, issue an updated invoice for May 1, and cancel the May 30 invoice.

      Business Response

      Date: 06/11/2025

      A resolution has been reached
      with the customer and we will continue to build our relationship moving
      forward.
    • Initial Complaint

      Date:05/30/2025

      Type:Service or Repair Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We've been using CINTAS for years, however, their prices have become outrageous for no reason. I attempted several times to fix it with the driver, but the prices never got fixed or seriously looked into. On April 9th, I received a text from the driver who said our prices are going up again. The loss insurance charge is over 20% which is absolutely ridiculous! The price increase for account ******** was to increase 17.3% unless I signed a new contract by the end of the month... predatory if you ask me. The driver asked if that price increase was fair and I said, "The longer we stay a customer the more we have to pay each year, no that's not fair at all." The driver said it was just his job to tell us about the increase because he didn't want to lose our business. I then asked to speak to a sales rep but the driver said that wouldn't do any good.
      We discussed a few numbers and I reviewed the contract, but decided not to sign another contract, and wanted to discontinue service with Cintas.
      The manager called and asked if something could be worked out, I said no, but he insisted to let me know more. He never called back that day or the next day.
      I told the driver to please come get all the Cintas product from our stores. He did not.
      The manager then sent another contract to sign with the driver, and I said no, please remove your products from our stores, we are moving on.
      Still nothing.
      I've called the local office multiple times to please come remove the Cintas products, at this point why would I ever want to us Cintas again? I asked the manager please just let us go with some grace, but now it's come to this. Please just cancel our 2 locations: ******** and ** **** and let us move on.

      Business Response

      Date: 06/06/2025

      There was a misunderstanding of the billing and what the rep was offering the customer regarding the renewal.  I have spoken to the customer and we have come up with a resolution that he is happy with. 

      Customer Answer

      Date: 06/10/2025

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      The 2 contracts have said to be cancelled awaiting pick up of product on 6/11/25 as final service (pick-up) visit. Thank you for the help. I will reach out to you in the future if Cintas services are needed on a later date.



      Regards,



      ****** *******

    • Initial Complaint

      Date:05/29/2025

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to formally lodge a complaint regarding what I believe to be fraudulent and deceptive practices carried out by Cintas company during the sale and execution of our service agreement.

      When we initially discussed our needs with your sales representative, we were clearly informed that certain items—including hand towels, hand soap, air fresheners, and toilet paper—were part of a "buy one, get one free" offer. As a newly established small restaurant, our consumption of such supplies is quite low, and we only agreed to a five-year service contract based on the special offers and assurances provided by your salesperson at the time.

      However, after the contract began, the staff member responsible for our account reviewed our usage and billing, and, without our knowledge or consent, reversed all the previously agreed-upon discounts. We were then charged double for all the items that were originally promised under a promotional offer.

      When we raised a complaint regarding this issue, we were told that since the promotional offers were not included in the written contract, they would not be honored. This is unacceptable. Verbal agreements and representations made by a company's sales representatives are legally binding and carry legal effect, especially when they are the reason a customer enters into a contract. Failing to honor these commitments is not only unethical—it constitutes misrepresentation and deceptive business conduct.

      Moreover, they refusal to allow us to cancel the service, despite this breach of trust and misrepresentation, further exacerbates the issue.

      Business Response

      Date: 06/02/2025

      We appreciate your business the past two years and are committed to finding resolution and continuing our partnership. While we do not have what is described as a "buy one, get one free" service model, we can certainly work to create a program that fits within your budget to provide the services that you need. We will listen further to your experience to better understand what we may have done to create any confusion so that we may best understand your expectations for your program. We look forward to speaking again soon and will call to explore resolution.  
    • Initial Complaint

      Date:05/07/2025

      Type:Billing Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Being overcharged and no resolution for it. They never come and still bill. They never bring product and say we are locked into a contract. They sent us to a collection agency for an absurd amount of money. They came in to fill our supplies and told us that we were being overcharged by double. Now they are saying we were in a contract that we never signed.

      Business Response

      Date: 05/13/2025

      Our local *** manager has been trying to work with *******
      for quite some time regarding pricing and has been met with resistance to speak
      in person. The SSR (delivery person) has tried as well to speak to him, and he
      wouldn’t give them the time as well, so service was continued as normal. He sent
      in a cancelation notice on April 22nd- the *** manager reached out to *******
      via phone and LM and did not hear back, she reached out via email to try to
      connect the same day, and he refused to touch base. The *** manager tried again
      to speak to him in person to get in front of him to resolve the issues and he
      refused to take her card or resolve anything with her. She explained the steps
      of escalation of rejecting service and breach of agreement and he did not care.
      This is when we sent his account to collections for breach of agreement.

      Customer Answer

      Date: 05/14/2025

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.



      These are false remarks. They did come and tell us that we were being double overcharged. While also not showing up for months at a time until I had to contact them and tell them they haven't been in several months. The technician kept changing and one set of them came and told me I have to take things. The newest one told me that I was being over charged for a while then as I looked through my bills I found I was being gravely overcharged. There was a contract signed 6 years ago so a 5 year contract has been a year over. We never signed a new contract so we arw not breaching any contract. To come and say if you stay with us we will fix all your billing and not take action to just fix it is unacceptable. The bullying into fixing things a huge company knows is wrong is larceny. Overcharging on purpose knowing what they are doing should be a crime. Nothing was done on their part they just came and talked. If they knew we were being overcharged they should of fixed it immediately. 

      Regards,



      ******* ******

      Business Response

      Date: 05/22/2025

      The Service Manager was able to speak
      to ******* about the account, and we have agreed to forgive the collection
      payment. We agreed to part our relationship amicably.

      Customer Answer

      Date: 05/22/2025

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 



      Regards,



      ******* ******
    • Initial Complaint

      Date:04/29/2025

      Type:Service or Repair Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We Hire Cintas Corporation to have a service for Uniforms for my self and my son, at the end of January 2025 we did not receive the service 2-3 weeks after that an is understandable they where working in our uniforms , after we receive it the T-shirts and the button down shirts where nice , then it was time for Cintas to pick up the shirts and deliver the clean ones we notice a lot of wrinkles and we told the pick up driver about the issue and he mention that he will let the supervisor know about it , the following week Friday they deliver and again same thing but now it was worst the cleaning service and 2 of my shirts had defects (pulled threads and wrong name on the left side ) and this is been going on and on every single week since then , service has not been improved , I called several times and no response from Cintas Corp , left a Message to Manager Connor and no response ( I have records of day and time of the calls ) I also called Sofia M****** and same no return calls ( I have records of day and times of the calls ) I also called Zayed S**** a few times and finally he did call me back and we set up a appointment for him to discuss this issue and he did not show up whit the new samples to be better and possible correct this problem , well till now it has not been any attempt to fix this problem , we also email him over a week ago and no response , he did mention when we had the meeting that he will talk to his manager Connor to solve this issue , but nothing has been done , they also mention a service warranty , but they have not given us a service that they promise at this point we will like to part ways because of a very bad service and I will be very honest I am very surprise that this corporation do not improve their services , at the same time I will contact Headquarters and try to Email CEO Todd S******** to fix this problem.
      Thank you BBB

      Business Response

      Date: 05/05/2025

      General Manager spoke with the Customer and the issues have
      been resolved.

      Customer Answer

      Date: 05/06/2025

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 



      Regards,



      ******* *******
    • Initial Complaint

      Date:04/01/2025

      Type:Service or Repair Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Since installation of the products, I have not had service on-site, which is supposed to be a monthly occurrence. The person handling my account is supposed to visit on-site, address the situation of the supplies, verify if additional products are needed, place that order and bill me for the rental of the equipment plus the products. This does not happen. Not since installation. I have had Cintas for a year. We I increased my order to include more rental items - the new rental items did not coordinate with the previous designer line. They parts were mixed and matched but not part of the selected premier line of decor. The correct parts were never replaced for the mismatched ones. There is a minimum charge by the month. I clearly stated every time to the handler that I would rather buy product than be charged an up-charge for nothing. This never occurred. Whenever he would short bill me because I had mismatched product, (very nice of him) the accounting department would just round up to the minimum and I had to pay anyway. He took a long time to get a credit but the next month it would start up again. No visits, No choice to order product, mismatched items that were never corrected, accounting dept that is inefficient - I am done. I want to quit this. They came and removed my rental equipment at the beginning of March.
      My true Manager finally called from being abroad for a year and stated that I signed a 60 month contract. Is it because they feel I am locked in that they can excuse this lousy service from the very beginning? I had I hopes and intended to have a long relationship. But bad business is bad business. I want out of the contract. No one will call me back. There is no human to complain to. My recent attempt to get a supervisor to call me has fallen on deaf ears.
      This business is supposed to have a good reputation but not from what I experienced.

      Business Response

      Date: 04/07/2025

      Since installation of the
      products, I have not had service on-site, which is supposed to be a monthly
      occurrence.
      * Initially service was established at the winery but got
      moved to home office after they stopped their mats. The Mats were stopped
      In between the June and July service.

      The person handling my
      account is supposed to visit on-site, address the situation of the supplies,
      verify if additional products are needed, place that order and bill me for the
      rental of the equipment plus the products. This does not happen. Not since installation.
      * The customer did not use much hygiene product. Because
      their usage was so low we commonly had to credit this off during service.
      We invoiced for paper and soap on the first invoice on 4/19/24. After that
      we never invoiced for ********* again, we only invoiced toilet paper on
      one other invoice on 6/14/24, and we invoiced for ****** *** **** soap one
      other time on 8/9/24.

      I have had Cintas for a
      year. We I increased my order to include more rental items - the new rental
      items did not coordinate with the previous designer line. They parts were mixed
      and matched but not part of the selected premier line of decor. The correct
      parts were never replaced for the mismatched ones.
      *  We did not add products or services to their invoice.
      We started stopping product before July before the account was three
      months old. They did have majority ****** *** **** products, and they had
      received different styles. In September we had a service supervisor visit
      the location and repair/replace dispensers for toilet paper and paper
      towels.

      There is a minimum charge by
      the month. I clearly stated every time to the handler that I would rather buy
      product than be charged an up-charge for nothing. This never occurred.
      * Shortly after install someone incorrectly coded a
      dispenser line to the wrong delivery week. Because of this there was a
      invoice that would generate the following week after the actual service.
      This happened on three invoices. After that she had begun stopping product
      and dipped below the invoice minimum therefore it started to generate. We
      attempted to provide different products, but she was not satisfied.

      Whenever he would short bill
      me because I had mismatched product, (very nice of him) the accounting
      department would just round up to the minimum and I had to pay anyway. He took
      a long time to get a credit but the next month it would start up again.
      * Ricardo often credited the invoice minimum in an effort
      to keep the peace, but she never fully understood that the invoice minimum
      and I had to explain this to her. She did not agree when I did so.

      No visits, No choice to
      order product, mismatched items that were never corrected, accounting dept that
      is inefficient - I am done. I want to quit this.
      * After I spoke with the customer, we made the decision
      to terminate their service with no penalty.

      They came and removed my
      rental equipment at the beginning of March. My true Manager finally called from
      being abroad for a year and stated that I signed a 60 month contract. Is it
      because they feel I am locked in that they can excuse this lousy service from
      the very beginning?
      * I had returned from deployment with the Army, and this
      was my first interaction with the customer. She had another Service
      Manager before me. What I was trying to explain in the conversation is
      that I do not have insight on the conversations that I was not a part of.
      Because she was wanting to terminate service, I felt it necessary to be
      honest with the customer and remind them of the service agreement.

      I had I hopes and intended
      to have a long relationship. But bad business is bad business. I want out of
      the contract. No one will call me back. There is no human to complain to. My
      recent attempt to get a supervisor to call me has fallen on deaf ears. This
      business is supposed to have a good reputation but not from what I experienced.
      * Customer called on 3/4/25
      wanting to discontinue service. Immediately after I called and had a
      resolution for the account and told her that I was going to be releasing
      them from their agreement within one week. She called in again on 4/1/25
      after the account had been lost. She was upset that there was $16.22 in
      past due AR on her account.  I called her back in 24 hours and
      discussed that this was being credited, but to give it time for the
      approval process for the credit to be completed. 

      Customer Answer

      Date: 04/07/2025

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 



      Regards,



      ****** *****
    • Initial Complaint

      Date:03/25/2025

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am filing a formal complaint against Cintas Corporation regarding the termination of our uniform service contract. Our last day was for uniform pickup, not a service day. We refused to sign as no service was rendered. Despite our efforts to ensure a smooth transition, the driver failed to collect all our uniforms, which were ready for pickup as shown by our office security cameras.

      This failure resulted from the negligence of Kionna B*****, the supervisor, who went on vacation without arranging the pickup. Our termination notice was sent via certified mail 30 days in advance, per contract terms. We also sent emails a week prior, offering assistance to ensure a smooth transition, but Cintas did not fulfill its obligation.

      We contacted the service center and Ms. B***** multiple times for resolution. She claimed invoices are printed a week ahead, but she failed to prevent a final invoice from being issued. Her lack of accountability has caused significant frustration.

      During a recorded phone call, Ms. B***** acknowledged our termination request and assured us she would handle it. She sent a sales representative to discuss purchasing uniforms instead of renting, but she neglected to finalize the contract termination.

      After eight years as loyal customers, we are deeply disappointed by this lack of professionalism. We have requested a correction with no resolution. If this issue is not promptly resolved, we will file formal complaints with the ***, ****, and the State Attorney General’s Office.

      We request immediate action to rectify this issue. Please confirm that the final bill, which we believe to be invalid, will be appropriately adjusted to reflect a zero balance and provide a formal apology letter acknowledging Ms. B******* failure to resolve this matter professionally.

      Business Response

      Date: 04/09/2025

      I addressed and resolved the customer complaint submitted to the
      Better Business Bureau through an in-person meeting as well as a follow up
      phone call. During our meeting, I listened to the customer’s concerns, issued
      appropriate account credits, and personally delivered samples of the requested
      direct sale items. To further reinforce our commitment to great service and
      appreciation, I also provided a small selection of goodwill items. The customer
      expressed appreciation for the resolution, and the issue has been fully
      resolved.
    • Initial Complaint

      Date:03/21/2025

      Type:Order Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In October 2019, ***** ********* ****** signed a 5 yr contract with Cintas. (See documents uploaded). On June29, 2024, a letter was sent to Cintas Corporation, to end this contract. The driver, that serviced our office informed me that he was aware of the contract cancellation. On July 16, 2024, the service manager, Andrew called our office stating that he had received our letter to cancel the contract. He also inquired if there was anything that could be done to continue the service. Nothing could be done. All items were returned to Cintas. The driver showed Nov 5th and he was reminded our contract was over.

      In December 2024, we received a statement showing we owed for October and November service dates. The October service dates were paid in November with check # 14378, $212.00. In early January 2025, we received a statement for $443.44 showing service dates for November and December. I called the payment inquiry #, and spoke to Belle. She said she had an idea of what had happened and would speak to Andrew. We continued to receive statements showing ***** ********* ****** still owed a balance. On November 9, 2024, we sold our business to *** *********. *** does not use Cintas. I called in January, left a voicemail for Andrew. February 3, 2025, I called again about the statement showing a balance and there is no contract. On March 19, 2025, I called again and spoke to Mary Lou. She stated she would send a message to Andrew. Mary Lou left me a voicemail (see transcription from phone) stating that Andrew had responded The account had been sent to collections, there was nothing they could do about those invoices and I had to contact the collection agency. We have not received any notice of being sent to collections.

      How can ***** ********* ****** owe any balance to Cintas for Nov and Dec when the contract ended at the end of October 2024? The cancellation was acknowledged several times, I was told the acct was closed. Cintas needs to rectify this situation.

      Business Response

      Date: 03/24/2025

      Cintas will credit the balance of $443.44. ***** ********* ****** does not owe anything as it is related to that contract

      Customer Answer

      Date: 03/25/2025

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 



      Regards,



      ******* *******
    • Initial Complaint

      Date:03/20/2025

      Type:Service or Repair Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Cintas has repeatedly failed to meet the terms of our service agreement with ******* *** ******* Company. Specifically:

      Non-Delivery of Products: From October 28th, 2024, to December 23rd, 2024, we were billed for air fresheners that were never delivered or installed.

      Product Shortages: We consistently ran out of paper products and hand soap, forcing us to purchase our own supplies despite paying for Cintas' service.

      Misleading Sales Practices: During signing, the Cintas representative assured us verbally that services could be canceled or changed at any time, which has proven to be false.

      Breach of Contract: Despite these ongoing issues and multiple complaints, Cintas refuses to terminate the contract, even though their own agreement allows for termination in cases of unresolved service failures.

      I am willing to settle the account in full for $566.09 if the contract is terminated immediately without penalty. I am seeking a fair resolution through this complaint.

      Business Response

      Date: 04/18/2025

      We presented the customer multiple options to reduce pricing but ultimately decided to let the customer out of their rental agreement.  If any future needs are required, we would love the opportunity to partner with your business again.

      Customer Answer

      Date: 04/27/2025

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me. 



      Regards,



      ****** ****

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