Complaints

This profile includes complaints for Cintas Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Cintas Corporation

  6800 Cintas Blvd. Mason, OH 45040

• 

  Cintas Corporation

  10 Gill St Ste G Woburn, MA 01801-1721

• 

  Cintas Uniform Services

  30 Charterhouse Cr. London, ON N5W 5V5

  
• 

  Cintas Corporation

  1410 Forest Dr Ste 22 Annapolis, MD 21403-1446

• 

  Cintas Corporation

  1235 - 23 Avenue SE Calgary, AB T3G 5S5

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/17/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint Against Cintas Corporation
  
  Cintas is a large corporation that provides rental services for cleaning supplies, towels, and other items.
  
  Our business signed a five-year contract with Cintas. However, over a little more than two years, the company has increased our prices by three to four times the original rates. The main issue is that they are completely unwilling to discuss these price hikes.
  
  When we first noticed the increases, I spent nine months trying to get a response from their representatives, but no one addressed my concerns. After escalating the issue to higher management, a representative finally came to discuss a resolution. We agreed on a four-month credit for our business and a new contract with improved pricing.
  
  However, Cintas failed to honor this agreement. They never issued the promised credit and continue billing us at the inflated rates. Additionally, the pricing in the proposed new contract was later changed to much higher rates than originally discussed. Now, they are stating that we will not receive any credit unless we sign this new, more expensive contract.
  
  As a small business, we do not have the financial resources or time to constantly fight these unfair practices. The rising costs have become unsustainable, and Cintas refuses to schedule a meeting with us to discuss a resolution.
  
  We are seeking assistance in holding Cintas accountable for their deceptive pricing practices, failure to honor agreements, and lack of communication with their customers.

  Business Response

  Date: 03/26/2025

  Spoke with ********* ********: Pricing was resolved,
  discrepancy on billing will be resolved in the form of back credit. 

• Initial Complaint

  Date:03/11/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have been having problems with cintas since they started providing service for my store back in April 2024. They charge me for a service every month but don’t hold their end of the deal. I have been contacting customer service, and managers about their services since May 2024. Nothing has been resolved, I always have to call my route driver to bring soap back,mop heads etc...every week they never have our mats, so we have to keep the dirty mats until we are serviced again. I have called customer service at least 10 times, I spoke to many different managers, which are all rude. Nothing has changed. I finally had enough and canceled my services, now they are telling me I owe them 6k. I would have never canceled the services if I was getting the services I was promised. How do they expect for someone to keep paying for a service that sucks. I have my call log showing how many times I had to call costumer service, text between myself and route driver. It's actually pretty sad. I am very disappointed in Cintas.

  Business Response

  Date: 03/14/2025

  Prior to the cancellation request sent 2/6/25,
  Cintas had two records of receiving complaints of service issues. The issues
  were addressed in a timely manner, and we also accommodated the customer by
  switching the account from weekly to every other week, and finally monthly.
  When the customer contacted us the two times before on June 12 and September 18
  it was discussed that the business was slow, and they did not need our services
  any longer and each time it was communicated to them of the service agreement.
  We continued to accommodate the customer to assist on lowering the invoices by
  stopping products and services to help with the cost of the program. After the
  jeopardy request that came in on June 12, the Key Account Manager Adrie and the
  Sales Rep Emily went out to meet ***** and discuss the account and all service
  issues were addressed at that time. After this the next time that a request to
  cancel came in was on September 18th and ***** once again let us
  know that the business was slow, and she needed to cancel. The customer went
  down to just dust/wet mops, paper, soap, air care, and logo mats.
  
  We did not have any further complaints or CRFs
  after September until 2/6/25. The driver had a logo mat shortage and advised
  the customer that he would return with the mat the next day, unfortunately we
  could not locate the logo mat, so the service team issued a credit for this
  shortage the following week on 2/13. When we called to discuss the jeopardy
  call and let ***** know of the credit, we were told by ***** that she no longer
  needed our services anymore including the mats. We once again brought up the
  agreement to ***** she said that she did not care, and she has not been happy
  about the service since the account installed. The supervisor called her to
  discuss the account and let her know about the certified letter that needed to
  be sent to follow the correct procedures of terminating early, but she did not
  want to continue and advised us that she would no longer accept services or pay
  for any future services. The Supervisor advised her that this would be a breach
  of contract, and she asked for him to provide the breach amount. The Supervisor
  called and let ***** know the breach amount and she told the Supervisor to do
  what we needed to do and to stop servicing the account, she was done with us.
  The supervisor filled out the proper paperwork and submitted the account as
  lost to be sent to collections. The Key Account Manager will be looking to set
  up a follow up meeting since the complaint was received. 
  

  Customer Answer

  Date: 03/14/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  
  

  My issues were never resolved.  My issues were ongoing. Every time I was serviced, there was a problem.  I have many phone records every time I have contacted cintas.  I also have camera footage of not having our mats almost every time we were serviced, I even had to call one time because our invoices weren't signed by us. I was always promised the next day our mats would be brought back, but they never were. That is a lie, this has happened on more than one occasion. 
  
  
  Regards,
  
  
  
  ***** *******
  
  

  Business Response

  Date: 03/31/2025

  Key Account Manager, Adrie Lapeyrolerie has a meeting set with ***** on Wednesday, 04/02/25 to discuss next steps.

   

  Thanks,

   

  Patrick J. B***

• Initial Complaint

  Date:03/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Very unpleasant experience. They actively bully their customers and do not have an efficient system for paying or working out payments at all. Do not use this company they will not help you at all. We received a quote from them after a walk-through of our site for roughly 100 dollars a month but this came out to be over 500 at the first visit. They then continued to charge us over 550 dollars a month for visits that weren't happening and supplies that weren't coming. This has taken months to resolve and is still going on. They clearly use bait and switch tactics which is shameful and illegal in ****. Do not trust this company, if you don't have someone constantly watching the account then you will be continuously charged for drop-offs that do not happen and it is almost an impossible issue to resolve. They're system is setup for accidental charges that can only be resolved when the customer notices.
  After speaking with multiple customer service representatives and our original sales representative and realizing they wouldn't do anything other than claim they have done something, I was forced to do something I never though I would have to and speak with the manager. The manager then tried to lie about their terms in returning products when oversupplied after I checked over their terms and agreements which claim there is an event in which they will take back items. Very shady business model, go with any other service to provide yourself with supplies and you will be better off.

  Business Response

  Date: 03/21/2025

  Hello. Our local Key Account Manager (Courtney R******) has contacted the customer and responded to the complaint. Here is her resolution: I spoke with ***** – who sent in the BBB complaint. He was upset because he felt he was quoted only the unit pricing, as opposed to overall monthly cost with the inventory he was requesting. He stated that he didn’t need the inventory that’s being delivered and wanted to make cuts. We reviewed the agreement and initial order that he placed, which correlated what he is being invoiced for. Once I reviewed quantities, he understood why he was being charged what he was on a monthly basis, but is wanting to reduce to get the cost to what he had approved for approved spend at the frat house. I am meeting with him at the house after their spring break in two weeks to look at their inventories. We spoke about the BBB complaint and he understands that he can contact me or his rep in the future if he is having problems with the account.

• Initial Complaint

  Date:03/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Cintas Team,
  
  We are writing to formally cancel all services under Account #******** and to express our profound disappointment with Cintas’s repeated overcharging, unfulfilled promises, and inadequate resolutions. Despite our numerous emails, phone calls, text messages, and now even discrepancies observed directly on your company website, you have consistently billed us for items and services we did not order, did not receive, or that simply do not match reality at our location.
  
  Below is a more comprehensive breakdown of the issues, including repeated invoice errors and incorrect product listings on your website.
  
  1. Nonexistent Items Billed – Signature Air DispensersAlthough your online portal (screenshots attached) claims we have four (4) “SIG AIR SVC” dispensers (Material No. X27026), we only have three.Furthermore, the site lists items such as “SIG AIR DSP ALU” (X27013) and “SIG AIR CVR BLACK” (X27018) which were never actually provided.When we asked about receiving the Signature Air Dispensers (or correct covers), your representatives admitted they had no stock and gave us something else. Despite repeated requests to remove or correct these items, they continue to appear on our invoices.2. Incorrect Quantities & OverbillingOn multiple invoices (e.g., #********** dated 01/10/2025, #********** dated 01/17/2025, #********** dated 01/24/2025, etc.), you list item counts for dispensers, mats, and soap covers (e.g., 5 or 7) when we only have 3.The website likewise claims we receive certain items “Weekly” in quantities that far exceed what we have ever seen on site.3. Services Not Rendered Yet Still BilledWe have been billed for Wet Mop Large (X2650), though no mop service was requested or provided.Urinal mat service has appeared on invoices, but we do not even use or receive these.Our repeated attempts to correct these charges have not stopped them from reappearing on subsequent invoices.4. Repeated Attempts to Resolve – No Lasting SolutionWe have

  Business Response

  Date: 03/12/2025

  * The customer claims we are
  charging them incorrectly for Air Refreshener Dispensers – I showed the
  customer how we do not charge for dispensers, and the SSR corroborated the
  proper number of dispensers are being charged on the invoice.  
  * The customer claims they have
  requested repeatedly to change the quantities on the invoice – The only
  communication I had from the customer is a CRF for which we responded
  within five hours. No further CRFs available on the account.
  * The customer claims services
  not rendered yet still billed, citing Wet Mops and Urinal Mats – SSR
  corroborated delivering these products; I furthermore offered the customer
  credit for all perceived incorrect charges and went the extra mile with
  customer obsession by offering a month of free service.
  * The customer claims repeated
  attempts to resolve and no lasting solution – We have no history of CRFs
  for the account, aside from the J1 asking for cancellation. All
  communication sent by the customer was answered within hours. A game plan
  and solution was presented to customer within hours of reading and hearing
  their alleged service issues.  
  
  
  

• Initial Complaint

  Date:02/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to address ongoing issues with our Account for ********* **** (********). We have reached out multiple times without resolution and attempted to cancel our contract due to a lack of response and fraudulent activity. On January 30th, 2025 we were transferred to multiple different people on the phone and ended the conversation that we would be canceling service but we continue to be billed without service. I spoke to customer service on 2/20/2025 around 10:20 AM and was advised we would hear back in 24hrs, this has not happened. Outlined below is a sample of some major concerns.
  
  -Since beginning service in November, we have not received the agreed upon Chemical Dispenser. We have two parts of the unit partially installed and non functional on our wall.
  
  -Twice we received no service, were charged and the invoice was signed for by the Delivery driver.
  
  - Unresolved Request Id: ********** open since 11/29/24.
  -Request Id: **********, closed with no resolution. We were advised that there would be credits applied to our account that did not occur.
  
  Invoice **********-Overcharged for partial services not rendered
  Invoice *********** Overcharged and signed for by delivery driver with no delivery, no services rendered (After communicating with our sales rep we received a delivery later in the week)
  Invoice **********- Overcharged and Signed by delivery driver with no delivery, no services rendered
  Invoice **********- Charged with no Delivery, no signature, marked PRC Generated
  
  Invoice *********-Overcharged with no Delivery, no signature, marked PRC Generated

  Business Response

  Date: 03/07/2025

  Cintas's local leadership made contact with the customer the week of March 3rd to address the customer's concerns and appropriately rectify the situation. Our local leadership team will be meeting with the customer next week and will ensure that any invoice discrepancies are handled and rectified appropriately, including issuing refunds where appropriate to ensure the customer is satisfied with the outcome.  We appreciate the opportunity to work with this business now and any opportunity that is made available in the future.  

• Initial Complaint

  Date:02/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Cintas has been asked to stop their services at my restaurant. I have not signed a contract with them but had them deliver products after we purchased the business in July 2024 and opened in September 2024. In November they showed up and would not drop off product because they said the auto payment was rejected. We informed them that we had never set up auto payments with them and found out that they were billing the previous owner who had closed their doors on May 18, 2024. I went on line and made a payment and asked for product to be delivered going into a very busy weekend. They did not deliver any product until the following Tuesday. We took dirty clothes and aprons to the laundromat to survive the weekend.
  
  After that and a series of screw ups. Not picking up greasy clothes resulting in fly infestation in our building. I asked them to come and get their stuff; dispensers, mops, buckets, mats, etc. They said that I was under contract and had to buy it out. I asked for the contract and was furnished one that was signed by the previous owners months before I ever formed my business. To this day although I paid for all invoices that I received product through November 2024, they continue to bill me for product not being delivered. Signatures on the invoices are those of their delivery person who is not stopping here because I told him not to come here.
  
  This is ridiculous to a small business owner who has opened a business for his daughter. I have never even seen a person from Cintas outside of the delivery person. Vendors should be partners looking to help sustain a customer's business by working with them. This company apparently is all about sales quota willing to falsify delivering goods to a place they are really not.
  
  Please review the attached agreement which was given to me after I requested that they remove their things from my business. It was sent in December 2024. The first time I saw any contract. Signed by previous owner in 2021

  Business Response

  Date: 02/26/2025

  A regional leader from Cintas spoke with the customer on 2/26/25, the same day the complaint was filed.  We were able to establish that there was confusion on the expectations of the current Cintas agreement that was active when the business ownership transferred to the new owner. We agreed that expectations of our service program can be reestablished to better fit the needs of the new owner and provide better outcomes moving forward.  We are going to set a meeting with Ron and do a walkthrough to make sure everything exceeds his expectations and that we better customize the offerings to his needs.  Once this meeting occurs and expectations are agreed upon, we hope to maintain the relationship and continue to provide services to Ron and his business.  Ron has been a pleasure to work with and we appreciate his willingness to rectify the situation as well as the continued opportunity to work with his business moving forward and to be his service provider of choice. 

• Initial Complaint

  Date:02/21/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As of October 2024, Cintas switched- with no announcement- to a new contract that went to weekly service as opposed to monthly. Cintas continued to charge our full monthly balance every single week they serviced our sites. We flagged this issue and asked for a copy of our contract as it was a 400% increase in price. Cintas took months to respond with a copy of the contract and as of 02/21/25 has still not resolved the billing issue despite claiming that it was corrected twice. Moreover, this pricing change was done to all departments within our college without notice and they have only tried to address billing issues for the departments that have complained. It's unknown if they have actually corrected the billing issues for any department at this point. We are seriously considering changing distributors because it has been multiple months without resolution. We have been a client since 2017 and are greatly disappointed in the communication and billing at Cintas that was originally strong.

  Business Response

  Date: 03/04/2025

  Thank you for reaching out and allowing us to work with you regarding a resolution.  Per our conversation, we have an action plan in place to address your concerns and I look forward to providing you great service moving forward.

  Thank you,

  Brad

• Initial Complaint

  Date:02/20/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our fitness business explored towel service options and approached Cintas after our contractor mentioned they delivered next door. After multiple outreach attempts, Nicolas C****, the area rep, responded and suggested adding cleaning supplies since they serviced the prior tenant. He sent a quote with recommended items—not at my request—listing quantities and unit costs. When I asked if costs would fit our $150-200/month budget, he confirmed the first order would be the full stock, with future charges based on replenishments, likely within that range.
  
  At no point was I informed of contract length, minimum charges, or termination fees. I believe the agreement came via text for e-signature, making it hard to review fine print. Had I known about a five-year term, a 50% termination fee, or a minimum charge, I’d have expected a clear explanation.
  
  No supplies arrived for two months. I had to chase them down, only to be told no deliveries occurred due to no one being present—without prior notice. After providing my manager's info, deliveries began, but towels were stained and covered in hair. They issued credits and paused towel service.
  
  While reviewing finances in December, I found we were billed $500-600/month instead of the expected $150-200. They claimed a minimum charge of ~75% of the original order—never previously explained. Frustrated by delays, poor service, and surprise costs, I cancelled. They then stated early termination would cost $12,000 but offered to lower the minimum to $30/week, which I declined. Despite cancellation, they've continued dropping invoices for the past 3-4 weeks without delivering supplies—while falsely claiming they have.

  Business Response

  Date: 03/06/2025

  The customer was contacted, and we have agreed to a resolution.

• Initial Complaint

  Date:02/12/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a timely paying customer of Cintas since 2018. On 11/19/24, I noticed additional charges of $1.42 + $11.86 = $13.28 showing on my invoice and asked the delivery driver what these fees were about. He said that they were loss product charges and he would contact my service rep to reach out to me. No one contacted me and on 1/16/25 I was contacted by Noelia Hernandez in the billing department regarding some past due invoices. My account is on autopay, so I'm not sure why the payments were not processing, but I asked her to help me resolve my invoicing concerns as I have been unable to reach someone to address them. Mikayla T*****, the Service Manager, called me on 1/23/25. I explained to her there is not a provision on my current contract for these loss product charges and need my invoices to be corrected. She said that the invoices are correct and that I am obligated to pay them in full. She also informed me that on 1/20/25 a representative from Cintas came to my restaurant and that my kitchen employee, ******, signed a new 5 year agreement. I told her that the new contract is null and void as ****** is just a kitchen employee and does not have the authority to sign contracts. He does not read English and mistakenly signed the document thinking it was an invoice to receive towels. Unable to resolve my grievance with Mikayla, I requested to speak to someone else at Cintas that could resolve my grievance. She did not reply and sent my file to the collections agency. As I do not want my credit score to be negatively affected, I called Noelia and made payment of $955.50 on 2/12/25 for the outstanding balance owed. Cintas still owes me $13.28 x 54 weeks= $717.12 for the improperly billed loss charges. And the collections agency is now demanding breach of contract payment of $8159.59 for the new 5 year contract that my kitchen employee signed. I would like both of these outstanding issues addressed.

  Business Response

  Date: 02/18/2025

  We apologize for any
  miscommunication on our part that may have affected you and your business. I am
  happy to hear you were able to have a positive conversation with our local
  Branch Manager. As a result of that conversation, we have discontinued all collection
  efforts. Our local service teams are passionate about bringing an amazing
  customer experience, and we are sorry you have not felt that. We wish you the
  best of luck in your future endeavors.
  

  Customer Answer

  Date: 02/18/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ****** **********
  

• Initial Complaint

  Date:02/11/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Upon opening my business I signed on to use Cintas for soap/cleaning products. My contract expired in 2022. I have had multiple issues with invoicing over billing all along the way. I have been promised numerous time by numerous drivers and supervisors that they would make things right and they never have. I have often times been billed for products or service that never happened and had to ask multiple times to have inaccurate charges removed. Most recently (2024) I was handed an incomplete contract by a driver saying they told him to get it signed. I told him I would need to read before I signed anything. Upon looking at it further the actual page with the details of the contract were missing. I notified Cintas and asked for a complete contract, but never received one. Most recently I have asked for my account to be cancelled. I was initially told that would not be a problem, however, after many months waiting for that to be executed I was told they are unable to cancel my account because of a current contract in place. I told them that my contract expired in 2022 and I have never signed any other contract. I have asked multiple times for a copy of this "signed" contract and a supervisors contact information only to be ignored. In November 2024 I was charged $365.20 for service and products that I did not get and had not for close to a year. I was told it would be removed from my account immediately and after several reminders and inquiries in to this charge, I have been ignored. I have called customer service multiple times and submitted multiple inquiries only to be ignored or have them closed without any resolution.

  Business Response

  Date: 02/20/2025

  This
  has been resolved. The two outstanding invoices on the account have been taking
  care of and this business will not receive any more statements moving forward.

  Customer Answer

  Date: 02/20/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  I did receive credit to my account for unauthorized charges/invoices, however, my account is still active. I have requested multiple times for the account to be cancelled so that unauthorized charges/invoices can no longer appear. Cintas states that a contract is in place, however, this contract has never been signed or viewed by anyone within my organization and is therefor fraudulent and invalid. I have asked multiple times for a copy of the so called contract and have been ignored.

  
  Regards,
  
  
  
  ******* ****
  
  

  Business Response

  Date: 03/03/2025

  This account has been closed.

  Customer Answer

  Date: 03/04/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ******* ****