Complaints

This profile includes complaints for Cintas Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Cintas Corporation

  6800 Cintas Blvd. Mason, OH 45040

• 

  Cintas Corporation

  PO Box 9188 Baltimore, MD 21222-0188

• 

  Cintas Corporation

  15 Eisenhower Dr Westbrook, ME 04092-2002

• 

  Cintas Canada Ltd

  410 Old Vernon Rd Kelowna, BC V1X 4R2

• 

  Cintas Corporation

  P.O. Box 141, 126 Van Luven Road Napanee, ON K7R 3M3

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/17/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed a contract with CINTAS store *** for 36 months. During the time of this service we were closed for COVID 19 and there was nobody in the building from 03/20/20 until 07/2021. no services were provided; however, I was billed $1073.56. I also was to pay 53.60 per week of service and contacted them multiple times about a price discretion. some almost double of what I was to be billed. I was to receive serves twice a month at $38.32 per visit. I understand there may have some price increase for things on occasion The last 4 months of service it was 1 time a month due to the slow in business. I would like to be reimbursed for all of the COVID 19 closure time that I was billed for in the amount of 1073.56 as well as the overage amount of 99.5. I agree that they should deduct $191.60 of which I would owe for them terminating my agreement that clearly states a 36-month agreement. The ********* ***** and ******** Stated that it shows account was in good standing until October 2023 I have attached the paid in full invoices and the agreement that we had signed.

  Business Response

  Date: 01/25/2023

  After speaking with ******, we agreed on the dates she was closed due to covid.  
  They were:
  • 3/17/2020 – 6/30/2020 
  • 11/20/2020 – 1/15/2021
  
  We have agreed the time frame of which we provided services and invoiced for them was 7/12/20 – 10/17/22.
  
  We have agreed that the amount owed by ****** for services between 5/31/22 and 10/17/22 and the amount that is disputed by her are close enough to balance each other out.  We agreed to stop the collections process and consider this matter settled for both parties.

  Customer Answer

  Date: 02/02/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ****** *******
  

• Initial Complaint

  Date:01/14/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To whom it may concern:
  I ordered a jacket from the Cintas.com website just before Christmas. The jacket was delivered but was too big and the hood snaps did not snap at the bottom of the hood. It also did not come with the the “fully lined with insulated filling quilted jacket”, as the information on the webpage says it came with. I contacted Cintas Customer Service by phone on January 13, 2023 after all the Christmas rush about the return and missing liner. I was told it doesn’t have a liner jacket even though Jasmine acknowledged it says that it does on the webpage. The webpage also says the jacket comes with “loops on sleeve inseam at center back neck to attach to snaps on outer jacket (******) to hold together as a “systems jacket”.
  
  The jacket I received has those loops and snaps but no liner jacket came with the order. The person I spoke with (Jasmine) said she contacted production and was told there no liner jacket that comes with this jacket. I tried again to tell her it was on the webpage and she acknowledged again it was on the webpage but couldn’t explain why it was there if it didn’t come with one. She said it must come separate but nowhere on the ad does it say the quilted lining jacket must be purchased separately. Jasmine said I could get a refund only and that she would have the verbiage about the liner and loops that attach it to the jacket taken off the webpage. At this time I became upset and discontinued the call. I know that Cintas is a reputable company and could correct this. After speaking with Jasmine it seemed that they will not honor their webpage product description.. After this I contacted Cintas Customer Service by email and again explained my story and also sent a screen shot of the webpage I ordered from after receiving the jacket that didn’t have the liner. I informed them I am sending the jacket back and will accept a refund if you will not honor your webpage description but that I liked the jacket and do want it but I do need a L (large) instead of an XL with all snaps that work and the quilted liner jacket if you will honor the webpage description of the product which helped me decide to purchase this jacket in the first place. A while later I received a email from them saying a refund was all I could get, not even discussing the advertised information on their webpage. After this I did some research on false or misleading advertising on the internet and learned of the Federal Trade Commission laws against that type of behavior. I sent them back an email informing them that this type of unethical and illegal behavior is monitored and asked them to reconsider. I later received another email, saying there’s nothing they could do except a refund. I would appreciate any help I could get in this matter. I sent the jacket back on on January 13, 2022 as their return policy said if it was not returned within 60 days there would be a restocking fee!!! Thank you for you time. I received the Jacket from and returned it to Cintas at **** **** **** ******* ******** ******** **********. The customer service number used was ***-***-****. Thank you for your time in this matter.

  Business Response

  Date: 01/23/2023

  Our Merchandise team was able to go in and fix the product description.  Our Customer Service Manager, Carol M****, reached out to ******* and let him know the product description was fixed and that she was sending him the jacket that he wanted by the end of the month.  We are sending this jacket to him at no charge for his inconvenience.  In addition, the Customer Service team was trained on how to elevate these types of situations in the future.

  Carol will be following up with the customer in a few weeks to make sure he received the jacket and that it's in the right size.  Thank you for the opportunity to rectify the situation.

   

  Customer Answer

  Date: 01/30/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ******* ******
  

• Initial Complaint

  Date:01/12/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Beginning 10/3/2022 our clinic started using Cintas services. Since the beginning we've had problems (being charged for usage of products without being provided containers to use those products, and being charged for additional floor mats then were provided). I reached out to a couple people for assist**** (Courtney G*** & Brandon W***), Around Thanksgiving, Brandon put me in contact with Nicholas A******** with the hope of ironing the issues out. On 12/13/22 Nicholas A******** & I met to discuss the issues. He explained the contract & also informed me of an clause that would allow me to exit out of the contract if I continued to be unhappy with their services. At the end of that meeting I was planning on remaining in the contract, until I reviewed the invoice from 12/19/22 & noticed that I was again being charged for additional items that were not provided. I notified Mr. Armstong & Mr. W*** of my continued dissatisfaction & request to exit the contract. Mr. A******** forwarded the contact information for a Chris H***. Mr. H*** has not contacted me. I continue to receive services visits with fraudulent charges from Cintas. on 1/12/23, I sent another email to the 4 individuals, as well as a Tom V**** from their billing department, listed in the complaint. I don't know what else to do.

  Business Response

  Date: 02/13/2023

  This customer has communicated service concerns and discrepancies with billing.  We sent representatives to the customer location in a good faith effort to resolve the issues and provide service value.  Ultimately the customer wanted to exit the contract.  To work amicably we agreed to let the customer cancel the agreement without penalty.  Upon picking up our service items, we were able to reconcile them against the billing.  We hope they may consider us in the future.  

  Customer Answer

  Date: 02/14/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  All I wanted was to exit the contract due to the horrible services we received. 
  
  
  
  Regards,
  
  
  
  ********* *****
  

• Initial Complaint

  Date:01/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company came to my business. The person was there for only three minutes and he charged me $127.49. The issue has been going on since November 2022. I've called corporate and they told me there was nothing they would do. The service charge was $102 and they charged tax on it.
  
  Invoice# *********

  Business Response

  Date: 01/31/2023

  I spoke with ***** **** on Friday January 27th,
  2023. We had a conversation on how the taxes get issued on invoices. We
  discussed with there is a tangible item on an invoice it makes that item
  taxable as well as the service charge. I let him know that there is nothing we
  can do on our end since that is how the taxes are issued on invoicing. He let
  me know that he found another vendor to provide the service for his one
  extinguisher at $59 a year. I let him know that we will credit his invoice in
  full. He understood and appreciated the call back.

• Initial Complaint

  Date:12/28/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The contract with cintas was made in July 2021. My business opened in March 2022 because of delays with the town. I told the representative the situation and he expanded how we would not get charged until we started to use the products. However, every month we received a charge of products being dropped off. By the time a noticed, I called and was given the run around. Once I opened my business, I needed the products and continued the service to realize that I was being charged for items that were not delivered nor used by my company. When I stopped the service and didn’t allow them to deliver anymore someone called me from accounting and was very hostile. I asked for a credit and a termination of the contract. He said “no, I would rather send you to collections”. After that, I avoided all contact with the company. They haven’t delivered and I canceled my bank card because they were still charging me as of July 2022. Yesterday, I received a collection notice of almost 10,000 for breaking contract before time. Which by the way, I was told I could break contract at anytime because it was a month to month service. Not sure what to do, all I want is to end my contract with this company that lies to get businesses to purchase their products.

  Business Response

  Date: 01/20/2023

  We have been in touch with this customer and have reached a resolution.

• Initial Complaint

  Date:12/28/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Where to start… I will begin with that im relieved so many other people have been in my shoes and they have had the help of the BBB to get them out of what this Cintas scam is. It all started when we had a Newley hired rep come in to our small business and run their pitch. It honestly was presented well (later to find some missing information and wrong numbers casted). We were quoted free appliances just pay for what we use (soap, towels, toilet paper) were told we would have a $60-70 minimum a month. We loved the idea that was painted. Talked the financials over and said lets try it! We were excited, they came and installed the bathroom fixtures and i quickly noticed there were items we didn’t ask for started getting screwed to our walls… um ok. Got the first bill for install and the products. No problem- paid in full. But a week later the guy who would be coming weekly too check pan everything and see if we needed anything handed me a bill for $68… hold up… what are all these charges, why is it s ouch, what are these rent fees, why and i paying $4 for something I didn’t even get today… all the questions came flooding in and we were turned off completely. I messaged the girl who came and presented us the contras products and she immediately sent me to a new person. I told them we decided this wasn’t for us and when i said that she called me. She visited us the following day and I told her all the concerns and how we didn't want a,b,c but we were being charged… and she didnt want us to give up on them yet so she said try $40 a week. I said thats still more than we were quoted monthly and thats when she revealed that the $60-70 was a week not a month! I was taken back, and i knew we needed the assistance in getting supplies so I said ok.. they said they would adjust my past bills to reflect the new minimum… so i waited, waited, waited and nothing. I contacted them and they told me to short pay the invoices. To keep this short I tried “short paying” those invoices 7-8 times and everytime it was rejected. I informed them that my last attempt to pay would be the Last attempt and to cancel my services if it was unaccepted. I do not like owing money, I'm autistic and the anxiety/stress this has caused is adding up… but the cherry on top and why im asking for help, is i got a call from a new person when they saw i wanted to close my account (but totally paying the $400 i still owed them) we talked for 45 minutes for him to get nasty with me and say unfortunately you are committed for 5 years of service… my heart dropped…. The first girl NEVER said that i was tied down for that long or at all. The customer service, the business practices, the hidden fees are just so bad. I was relived to know so may people have received help getting out - and now they have racked my bill to $600, im down with paying what i agreed to, the $400, but i asked nicely for help closing my account just to find out im trapped for 5 years. Im a small business and dont know if we will be here in 5 years..

  Business Response

  Date: 01/06/2023

  We have adjusted the products to what the customer needs and credited off any other charges.  Teddy S****, Branch Manager, visited him today and confirmed that he is happy with the service.

• Initial Complaint

  Date:12/23/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are continuing to receive charges for products and services that Cintas is not providing. I have emailed the billing department multiple times and she has forwarded my concerns to our representative but have had no communication or resolution. We will be continuing to use some of their services but nothing is being done about charges we are being billed for with no product/services delivered.

  Business Response

  Date: 01/03/2023

  We have come to an
  agreement that our invoices are now correct, and the correct products are in
  service.  We are working with ******** to identify any credits she
  believes need to be processed.

  Customer Answer

  Date: 01/04/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ** ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ******** *****
  

• Initial Complaint

  Date:12/22/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had filed a registered letter to Cintas general manager as requested by the sales manager as noted on bottom:
  
  "November 11, 2022
  
  Cintas Corporation
  *** ***** **** *****, ** ***** Attn: Andrew D*******, GM
  
  Dear Mr. D*******,
  
  Please review copy of email enclosed; Going back and forth from our company to yours. We still wish to terminate our service. Reasons for termination on top of the email issues are as follows:
  
  1. Your sales representative, Michelle, said Cintas does not have any contract and never mentions 60 months agreement. However, she said a signature is required for service to be started, and handed over an electronic pad to sign as we do on most deliveries from other vendors. NO prior written agreement to look over and review.
  2. Your sales representative, Michelle, did not disclose the napkins will be serviced by another company that is not affiliated with Cintas. Never said it will be another company supplying us napkins. Now, we have problems with napkins that Cintas is claiming it is not Cintas’ responsibility. (Why did Cintas provide us with a price quote on napkins?)
  
  Our issues are Cintas never disclosed the fact that there is a 60 month agreement and Cintas does not supply napkins. Therefore, we wish to terminate our service immediately. Also, we have been trying to contact sales rep Michelle to confront our conversation, but apparently she is not available and too busy to see us.
  
  If your company still wishes to go forward and dispute that we will be breaching a contract, we will go forward in revealing the false contract and deceiving conversations with Michelle.
  
  Let us know of your intentions, because we do not wish to expose your company’s deceptive tactics luring us with an agreement that was never informed truthfully nor conspicuously.
  
  We do hope we can settle amicably and professionally.
  
  Yours Truly,
  ***** ****, VP"
  
  We had sent in a letter of termination as they requested but now they're filing we can not.

  Business Response

  Date: 01/16/2023

  Following this complaint, we were originally supposed to sit down with ***** **** as well our other local **** contacts on 1/3, however, they had to reschedule this meeting for 1/10. Upon meeting with our contacts, we mutually agreed to terminate their existing agreement and pardon them from litigation. We reiterated the fact that although Cintas is a larger corporation, we operate at a local level and it is in our company culture to conduct business in an ethical manner across all business units. Given there were early miscommunications surrounding our services and expectations, we ultimately agreed to part ways professionally. With that said, we made it clear that our intentions were not ill-willed, and we were committed to sharing a long-lasting, healthy business relationship. At the conclusion of our meeting, our contacts agreed to have a second meeting to discuss continuing business with Cintas in some capacity (i.e. using others products and services) once this agreement was terminated. A follow up email was sent on 1/13, recapping our meeting and ensuring both parties were on the same page. 

  Customer Answer

  Date: 01/18/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I like to thank Better Business Bureau for assisting me in this matter.  It was very helpful in dealing with a big company like Cintas who uses their own legal department to intimidate small companies.

  In any event, everything was settled thanks to Better Business Bureau.
  
  
  
  Regards,
  
  
  
  ***** ****
  
  

• Initial Complaint

  Date:12/12/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was sold 2 Jackets from this company through my employer. They had told me I was able to get my name embroidered on them both before I purchased them. After weeks of runaround from the company they tell me I can’t get the embroidery done. I only bought them so I could get the embroidery and now they tell me they don’t do that. I feel like I’ve been scammed for the value of both jackets because I only bought them to get my name on them. They told me they will not issue a refund or credit or help me at all.

  Business Response

  Date: 12/13/2022

  We apologize for your experience with this order.  Cintas will decorate the requested garments for our Customer at no cost.  We do require some additional information from Mr. ****** to ensure things are decorated correctly.  We tried to connect Mr. ****** at the given number and left a message on 12-12-2022.  If he could please return the call to Ms. *****r at ###-###-#### we can get this order expedited asap.  Again, we do apologize for this experience and will get things correct quickly.  Thank you!  

• Initial Complaint

  Date:12/08/2022

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Cintas corporation is claiming we are in a "contract" that they are refusing to provide a copy of. They also created this contract under false pretenses. The sale representative promised specific pricing (which was not what we have been billed), the ability to cancel at any time and a much shorter contract date than what Cintas is now stating. Through the past several years, we have been trying to end our contract and get any form of resolution. Our records of payments made do not match theirs, they are refusing to address the contractual issues as well as having an "attorney" send notifications to the address we have not been at for 3 years as well as email harassment to the generic business address. We have also not received a resolution to the concerns addressed about large medal shards injuring employees on a regular basis in their rags. We have pulled out piles of pieces that have been given to the driver to have this problem addressed. To "lock us into a contract" that is harming our technicians is ridiculous. We have had technicians get wrapped up metal wires in these rags completely through their fingers, small and large cuts, etc. You can not keep someone in a contract and cause bodily harm and injury over rags. Every other company has systems to address this. This company has lied every step of the way. From claiming we could cancel with notice, to stating we had to decrease by a specific dollar amount first and then could cancel, to the shady billing practices when they have been advised their statements do not match what we owe. Refusal to pay them only gets their attention but no resolution. My technicians should not be put in danger and to lock someone in a contract, you should be required to adhere to safety standards. All correspondence should be sent to the actual address, which up until canceling they were using, not to an old address. The attorney involved also needs to stop doing so and attempting to "bully" his way through small businesses.

  Business Response

  Date: 12/09/2022

  This matter has been turned over to our attorney and we have been advised not to respond further.

  Customer Answer

  Date: 12/09/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  
  Regards,
  
  
  
  ********* ******

   

       This matter has not been resolved. Cintas is refusing to accept any liability on their part for injuring our employees on a repeat basis. They have decided to hand the matter over to their attorney who continues to send information to our old address. They are still requesting we pay for services that cause bodily harm. They have refused to provide a copy of the contract they are claiming, without providing details of any extensions etc or addressing the billing concerns. Cintas corporation has not made any attempt to correct any of the concerns and are causing our business even further damage. We would like to have a resolution and can include photos (graphic unfortunately) of injuries sustained that they were notified of throughout the time of service. I do not believe harassing a small business for additional money while neglecting to address major safety concerns is any form of a good business practice. This needs to be investigated further.

  Customer Answer

  Date: 02/23/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ********* ******

      I am emailing in regards to the Better Business Bureau complaint filed. It no longer allows me to access the complaint. The matter has just recently been resolved through one of their attorneys. I have been asked by the attorney to contact you regarding the complaint filed. Is there any way it can be updated as resolved? Thank you and have a great day. 
  
  ********* ******