We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Body Care

Bath & Body Works

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Body Care.

Reviews

This profile includes reviews for Bath & Body Works's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Bath & Body Works has 198 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    1.09

    Average of 126 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Retena G

      Date: 10/19/2023

      Faulty sprays on deodorizers …if they fall on the floor…the tops are irreplaceable and can no longer be used!

    • Sunshine B

      Date: 10/02/2023

      So I was cut off from talking to a “P******” tonight not sure why! Maybe because once it’s 9pm pst they cut people off. Their system is a joke! The online site does not work hardly ever! So I was trying to order things tonight 10/1/2023 it was going well I was excited, I added the fairytale spray which I was excited to see available I placed my order with a lot more items in it and then it said fairytale wasn’t available and instead they were going to give me a free item free shipping and $10 off for the LEAVES things for members ok cool sounds good so I sent my next order through yeah bs that didn’t work so I’m like ok let’s try this again put everything in my cart except for the fairytale spray was going to get $10 off with $6.99 shipping whatever put it through yeah that didn’t work either. So I contacted customer service who knows what other country they are in and they did nothing “Patrick” shit the chat off and that was it! I’m getting extremely tired of these money “only” hungry companies that are getting away with **** I will also be contacting other entities as well!

    • Christine P

      Date: 09/10/2023

      I got a chemical burn on my face and neck from using one of their lotions. It took almost 3 years to get rid of the hyperpigmentation.

    • Joan H

      Date: 09/10/2023

      I placed and paid for an online order to which I got an email confirmation. I went to check the status of my order and there seems to be no record of me placing the order. I called bath and body works several times and customer service reps weren't very helpful they just says there's no record of the order. I would love to get my candles. I went on line to check and there seems to be a lot of people with the same issue. I think this is very unfair and bad business practice.

    • Anna H

      Date: 09/09/2023

      I talked to a person at Bath and Body works name **** to get my email straightened out because someone put my email in wrong and I have ended up with two emails. I told her the correct email and they have not contacted me about the problem.

    • Traci M

      Date: 08/19/2023

      False advertising sale. I visited Bath and Bodyworks at the South Coast Plaza in Costa Mesa , California today . They were having a sale where are you were supposed to buy three skin care products and get three skin care products free as visually displayed around the store . They lied and mislead. When I got to the register to pay for the products ,all Items were actually marked down at a discounted rate. I didn’t get any of the items free. What a lie.

    • Lynn S

      Date: 08/17/2023

      Horrible company. My over $600 order was delivered to the wrong house and disappeared and they are treating me as the thief and refusing to replace or refund. I cannot even file a claim to fed ex, only they can and they refuse.

    • Stephanie S.

      Date: 08/09/2023

      When ordering on the online app I ordered the buy three get one free and each item had that sales on it, I was charged full price. I got in touch with customer service and they said they can’t see the sale prices. I bought three on sale items to get one for free and they charged me $77.95. Customer service said they can’t do anything about it. This is the second time they’ve messed up my order by charging me too much. It’s a scam folks I think you won’t look at it.

    • Jeanie K

      Date: 08/07/2023

      Bath & Body Works is a Company that really cares about their customers. I had a wonderful experience with their customer care service. They truly listened to my concerns, showed their genuine appreciation of me being their customer by providing me with a resolution that far exceeded my expectations. They won a customer for life. Thank you, Bath & Body Works for showing your customers you care.

    • Peggy L

      Date: 07/14/2023

      Terrible customer service. Do Not Order Sale Items on line. I received 2 out of 6 items. I spent more to get a 10 promo that I did not receive. I would not of paid shipping to get 2 items.
      Customer service pretty much said sorry maybe you’ll have better luck next time. ??

    Bath & Body Works is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.