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Business Profile

Auto Parts

PFYC.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Parts.

Complaints

This profile includes complaints for PFYC.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

PFYC.com has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • PFYC.com

      11800 Salem Warren Rd Salem, OH 44460-7631

    • PFYC.com

      3020 Issaquah Pine Lake Rd SE # 35 Sammamish, WA 98075-7253

    • PFYC.com

      3835 Leffingwell Rd Canfield, OH 44406-9109

    Customer Complaints Summary

    • 31 total complaints in the last 3 years.
    • 11 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/22/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ON 8/12/24 I ORDERED A DOOR LOCK KIT FOR AN 85 CHEV CORVETTE AND HAVE NOT RECEIVED ANY CORRESPONDENCE OR THE PART I ORDERED

      Business Response

      Date: 08/20/2024

      This not our business, you are most likely looking for 

      RPI Designs LLC DBA MadisonMotorParts

      In *****, ****

      **************

       

      Thank you,

      ***** Madison

      Business Response

      Date: 08/22/2024

      The item you ordered is expected to be back in stock by the end of next week. Do you want to wait?

    • Initial Complaint

      Date:04/24/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Bought a computer chip module for 2013 GMC Duramax and was sent a module for a 2017-2020 and it will not work on my truck.
      I want to the company to get in contact with me so I can send the item back for a full refund.
      I sent many emails and numerous phone calls and left many messages with no response.

    • Initial Complaint

      Date:03/11/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased and was charged for corvette rocker skirts. I was told after I inquired they would be shipped in 4-6 weeks. I wasnt made aware it would take that long when I purchased them and called again and was told 6-8 weeks. I asked for a refund but I have not received one. I protested through my bank but unsuccessfully. This company should not be allowed to operate as they do and from reading other reviews, its a common practice with them.

      Business Response

      Date: 03/11/2024

      You filed a chargeback and we advised you we could refund you right away if you cancelled the chargeback but you refused to do so. We are unable to refund since there is a chargeback 

      Customer Answer

      Date: 03/11/2024

      Better Business Bureau:

      I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      *****************************

       

       

    • Initial Complaint

      Date:07/13/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a product for my truck from this company on 6/13/23 in the amount of $200.41. There is a 30 day money back guarantee on this product (displayed on their website). Received product on 6/17/23 and decided to submit a return claim as I didnt need the product. It took several days to get a response on the claim, but received one on 6/28/23. From that, I was told I would need to pay return shipping (which I am fine with) and they alerted me there would be a 20% restock fee. They advertise a 30 day money back guarantee yet are not returning all my money (20% restock fee), so they are falsely advertising. I want to return the item w/o a restock fee, which would be in alignment with the companys 30 day money back guarantee. I have had many emails with the company, but cannot get resolved.

      Business Response

      Date: 07/24/2023

      Hi,

      If you read our refund policy, you would see it is a 20% restock fee. I have attached the part where it states that 

      Customer Answer

      Date: 07/24/2023

      Better Business Bureau:

      I have reviewed the offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of my decision appear below.

      it Clearly shows on product page that there is a 30 day money back guarantee. I am requesting full refund as advertised and I agree to pay return shipping


      Regards,

      *********************



    • Initial Complaint

      Date:06/07/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a part from this company for $1144.75 on May 8 2023. Never received the product. Contacted company and they said they wanted 80 more dollars. I informed them I would like a refund. They stated 3-5 business days. It has been 14 business days and no refund as of yet. Have reached out and no response. I just want my money back. Please help.

      Business Response

      Date: 06/07/2023

      I apologize about the delay. I just refunded it now. If you paid by card it will show in 3-5 days. If you used paypal, it will show immediately 

      Customer Answer

      Date: 06/07/2023

      Better Business Bureau:

      I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Yall did a great job

      Regards,

      ***************************

       

       

    • Initial Complaint

      Date:05/18/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a ** motorsports 1 3/4 super pro headers and x pipe c5 corvette order number ****** on Friday 5-12-2023 . It would not accept paypal so I used my card. After I ordered I had a question so I called no answer. I looked up the reviews after and saw that they are terrible and accurate. I have called every day with no answer. I also emailed wanting to know the shipping date with no reply . I emailed them back saying I wanted a refund on **** with no reply. The product is advertised on a corvette forum I see that Pfyc is updating advertisements daily on the site I have posted that I want a refund on there . This company I believe also goes under the name southern car parts its the same address and same terrible reviews. I am hoping the BBB can help me get my money back . This company should not be in business. It is now **** and still no response . I have contacted my bank about a transaction dispute.

      Business Response

      Date: 05/18/2023

      This order is only 6 days old. They do have a lead time of more than a day as this customer does not like that it is not being shipped out immediately. We are in the process of refunding this and the funds will show in 3-5 business days

    • Initial Complaint

      Date:02/24/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a product on 1/8/2023 and still have not recieved the order. **************** is horrible to get any information from. When they did answer an email on Feb 15th I was told they would check with the manufacturer and see if it shipped and if not I would be refunded. I asked for a refund 2/11/2023. Still not response since their response on the 15th. I was never informed of any back orders or issues with this product, the website also does not state anything about this product being delayed. I wish a refund for the product that was never delivered after nearly 2 months.

      Business Response

      Date: 03/06/2023

      Hello,

      We had refunded this on 2/27 and it takes 3-5 business days to show 

      Customer Answer

      Date: 03/07/2023

      Better Business Bureau:

      I have received my refund.

       

       

    • Initial Complaint

      Date:01/19/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased caliber covers for my *************** the amount of ****** on 1-11-23 it still shows in process and I have called several times leave message and no reply. I would like my product and estimated delivery date or a full refund.order# ******

      Business Response

      Date: 01/19/2023

      I do not have any emails from you. This item is currently backordered for a few more weeks 

    • Initial Complaint

      Date:01/06/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      First seen their website on C8 page said that product is available? That was back in August 2022, received my order December 8, 2022 to my excitement ended in disappointment. The product had diamond shaped imprint on the finish side. Called PFYC left message on K**** voicemail and sent emails to get response From b***** saying they get product from Gm that way. All Im asking for is an RMA# so I can start the return process for a full refund. Didnt want to go this route but Im left with no choice, no response no return emails. The product is not as advertised and cannot be put on my car. I am requesting a return label and a full refund.

      Business Response

      Date: 03/07/2023

      We already emailed him RMA info and he was ok with it

    • Initial Complaint

      Date:01/03/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a Vararam C6 Snake Charmer cold air intake on 12/22. I received a Gen 1 model while the current version on the market is a Gen 2. Would not have made the purchase had I known they were selling outdated parts.

      Business Response

      Date: 01/13/2023

      can you please email photos of what you received?Tell us why here...

    PFYC.com is NOT a BBB Accredited Business.

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