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Business Profile

Auto Parts

PFYC.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Parts.

Complaints

This profile includes complaints for PFYC.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

PFYC.com has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • PFYC.com

      11800 Salem Warren Rd Salem, OH 44460-7631

    • PFYC.com

      3020 Issaquah Pine Lake Rd SE # 35 Sammamish, WA 98075-7253

    • PFYC.com

      3835 Leffingwell Rd Canfield, OH 44406-9109

    Customer Complaints Summary

    • 31 total complaints in the last 3 years.
    • 11 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/03/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 12/20/22, I bought a Corvette C8 Engine Bay kits from PFYC.COM for $163.19 (Order #******). On 12/24/22, the item marked as delivered on the link from their website. However, I have NOT received the item. I sent them a total of 5 emails before the seller/merchant (***************************) responded that they are NOT responsible for any merchandise after it was shipped out. In other words, they will not look into the matter, will not render any helps, and will not refund the money.It should be noted I also spoke the the mail-person from **** who services my route of delivery. He could not recall and attest to any package being delivered (or NOT). He said he was during the holiday season and many packages were delivered. He said the seller can open a claim with ****.I was home that day. I received other packages for family members (and myself), but no package from this merchant. I would like to have my refund since I did not receive the product. I don't want the product any more as it was for Xmas gift and I did not receive it to present it as a gift.

      Business Response

      Date: 01/13/2023

      We will not issue any refund on a item that was delivered. We have proof of delivery. We cannot control if someone stole it or what happens. Here is tracking again **** 92055901755477300073118229Tell us why here...

    • Initial Complaint

      Date:11/07/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Rpi designs order number ******. I have sent sent several emails called at least 4 times left messages and I have never got a reply on any of my attempts. I ordered on thec19th of October I was told with in 10 product would be delivered. Did not. So I gave 10 business days. Still no product or word from ***. They just ignore people but take their money. I want product or my money back. The amount of ****** or product. Or I will file charges with the courts. ****** told me I have a forsure win case

      Business Response

      Date: 03/07/2023

      This was delivered UPS 1Z7V39X30398675072

    • Initial Complaint

      Date:10/25/2022

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      on 8/30/2022 I place an order for a wing spoiler an a clear door sill protector for my 2022 ***** corvette with this seller. my order # is ****** for the amount of $ ****** us ,the wing spoiler was $ 599 dollars and the door sill protector was $ ***** on 9/17/2022 I did receive the door sill protector but now is going for almost 2 months and no spoiler. I have been calling this company numerus times to ask about the status of my order but no one answers the phone. at this point all i want is to get a refund for the $ 599 plus the tax i paid. any help **** be appreciated

      Business Response

      Date: 10/25/2022

      I have refunded this to him and the funds will show in 3-5 daysTell us why here...

      Customer Answer

      Date: 10/27/2022

      Better Business Bureau:

      I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      ***************************

       

       

    • Initial Complaint

      Date:09/29/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a part and never received it so I asked for a refund and was told Id get it 2-5 days never received it so contacted and got no answer back it has now been almost 2 months and I never received the item or my refund they are crooks

      Business Response

      Date: 10/11/2022

      We have refunded this in full and the funds will show in 3-5 business days from today 

      Customer Answer

      Date: 10/11/2022

      Better Business Bureau:

      I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      ***************************

       

      sidenote: I also want to be sure this refund actually happens because they have said this before and still not refunded me. So if you can please keep this complaint open until they actually refund me Id really appreciate it

       

       

    • Initial Complaint

      Date:08/03/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a product from this company on 07-23-2022(order#******) and never received it I have tried contact them several time with no prevail they will not communicate with me at all I either want the product or my money back

      Business Response

      Date: 03/07/2023

      This was shipped back in August of last year

    PFYC.com is NOT a BBB Accredited Business.

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