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National Automotive Experts/ NAE/NWAN ( A Portfolio Company)Reviews
This profile includes reviews for National Automotive Experts/ NAE/NWAN ( A Portfolio Company)'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 141 Customer Reviews
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Review fromScott G
Date: 06/16/2023
5 starsScott G
Date: 06/16/2023
Josh was very helpful in resolving my claim for a tire replacement. The Mercedes dealer helped facilitate but Josh made the claim reimbursement happen without much trouble.
National Automotive Experts/ NAE/NWAN ( A Portfolio Company)
Date: 06/20/2023
Hi ****** Wow! I’m so blown away by your review. It made our day here at NAE/NWAN. I'll be sure to share your experience with the people who assisted you. Regards, ***** ******Review fromTiffany T
Date: 06/03/2023
5 starsTiffany T
Date: 06/03/2023
I called to have my windshield replaced after a crack spidered outward. Shelly helped me schedule with a local company - it was the easiest and smoothest experience ever. She was helpful and was sure to check that I had all of my questions answered. The appointment was scheduled immediately. I had zero to do and zero to worry about. Highly recommend working with these folks and Shelly!National Automotive Experts/ NAE/NWAN ( A Portfolio Company)
Date: 06/06/2023
Thanks for the awesome review, *******! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We look forward to serving you again. Regards, Chris ******Review fromNicholas B
Date: 05/10/2023
1 starNicholas B
Date: 05/10/2023
Absolutely terrible company. Refusing to send out an inspector… and declining coverage that is clearly covered due to not having an inspector in my area. I will make sure and leave a negative review on every platform I can Find warning people about this company.National Automotive Experts/ NAE/NWAN ( A Portfolio Company)
Date: 06/06/2023
We appreciate your feedback and apologize for the circumstances that prompted your reaction. We understand it can be disappointing when coverage is not extended to meet your satisfaction. Benefits are listed on the contract, and claims are reviewed in accordance with the contract. We would appreciate the opportunity to discuss this further with you. Please contact us at 800-810-8458.Review fromShawn B
Date: 05/05/2023
5 starsShawn B
Date: 05/05/2023
I personally had outstanding experience with customer service. Very helpful and attentive. Help me resolve issue that otherwise wouldn't of been. Went above and beyond to help accommodate my needs. Very appreciative....thank you so Tiffany!!!National Automotive Experts/ NAE/NWAN ( A Portfolio Company)
Date: 05/18/2023
Hi Shawn, we want to thank you for sharing a positive rating. I'll be sure to share your experience with Tiffany. We try hard to provide the best possible service to our customers and your satisfaction is our reward. Regards, Jonathan C*****Review fromLynn W
Date: 04/28/2023
5 starsLynn W
Date: 04/28/2023
The customer service provided was excellent and Shelly was absolutely fantastic.National Automotive Experts/ NAE/NWAN ( A Portfolio Company)
Date: 05/01/2023
Thanks for the
awesome review, Lynn! We work hard to meet expectations like yours, and we’re
happy to hear we hit the mark for you. We look forward to serving you again.
Regards, Chris MartinReview fromKris P
Date: 04/26/2023
5 starsKris P
Date: 04/26/2023
I found this company to be extremely helpful and professional. They answered my questions promptly and assisted me with the claim process. It was easy to talk with a live person and obtain quick results. I would definitely use this company again on my next vehicle purchase.National Automotive Experts/ NAE/NWAN ( A Portfolio Company)
Date: 05/05/2023
Hi Kris, we want to thank you for sharing a positive rating. I'll be sure to share your experience with the people who assisted you. We try hard to provide the best possible service to our customers and your satisfaction is our reward. Regards, Rhonda *******Review fromDavid Y
Date: 04/21/2023
1 starDavid Y
Date: 04/21/2023
Totally scammed me out of my purchased warranty. I received preauthorization from a service rep to have my oil changed by another company that they pre approved. When the transmission went out they cancelled the warranty saying it was taken to a different service center and therefore cancelled the warranty despite them giving pre-approval. I think its time for a class action lawsuit based off the reviews on this site.National Automotive Experts/ NAE/NWAN ( A Portfolio Company)
Date: 04/28/2023
Please accept our apologies. While we strive for perfection in all our efforts, we take full responsibility for being human and fallible. We would appreciate the opportunity to discuss this further with you. Please contact our Maintenance Pre-Notification Supervisor, Natalie ******** ** ************National Automotive Experts/ NAE/NWAN ( A Portfolio Company)
Date: 05/02/2023
We have reviewed the maintenance records you provided, and reviewed the phone calls you had with our team. Based on our review and further conversation with you the maintenance records provided exceeded both the contractual agreements and the manufacturers recommendation unfortunately. Per our previous conversations, if you have additional documentation that shows additional service not previously reported, please email the records to ****************Review fromMarcello G
Date: 04/10/2023
1 starAbsolute con artists - an organization that is completely founded on fraud and deception. NAE /NWAN is not in the business of providing warranties and servicing them - BUT - they sure do put forth a TON of effort in order to get you to believe they are! Website looks legit, seems like they are a forward thinking org. DEALERS AND VEHCILE PURCHASERS BEWARE! The moment you have signed the dotted line on your purchase NAE/NWAN is looking for every possible way to terminate your warranty. I bought my vehicle (used **** ***) because I was shocked to find an aftermarket warranty on a European car. My purchase was an online purchase out of state and I paid more for my car and chose this car with slightly higher miles DUE TO THE WARRANTY. They actually honored one claim...then realized how expensive it was to warranty a ***. Denied future claims, regardless of me providing documentation of eligibility. I caught them in MULTIPLE areas of "bending" the rules of the contract to support their reasoning for terminating the warranty but then not allowing those exact same exceptions to be used in order to keep the warranty active I asked for upper management to call back - they never did. I asked for copies of recorded calls which they claim to have - but they would not send them. I asked to review the calls together without them having to send them and they refused. This org is a MASTER OF DECEPTION AND DECEIT. DO NOT CONDUCT BUSINESS WITH THEM - you will lose money on cost of goods and on legal expenses that don't add up to the cost of the warranty repair - NAE/NWAN knows this. They are highly trained in calmly providing bad news and then putting you through massive loopholes if you want to make an effort to battle them legally. Just watch NAE/NWAN will gracefully respond to this message and provide contact information as if they want to help - but it will lead NOWHERE!Review fromkeith p
Date: 03/20/2023
5 starskeith p
Date: 03/20/2023
We had a problem with our 2018 Honda CRV. Called NWAN up to discuss it with them. They checked our powertrain warranty and believed it was covered. Once our dealer opened a claim with them it confirmed that it was covered minus the deductible. Thank you NWAN for the great customer service and honoring the warranty! Blessings!!! Keith and Susan P....National Automotive Experts/ NAE/NWAN ( A Portfolio Company)
Date: 03/22/2023
Thanks for the awesome review, Keith! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We look forward to serving you again. Regards, **** ****Review fromJerry T
Date: 03/04/2023
1 starWe purchased a new *************** home less than 5 years ago, Recently we had a major leakage from **************** tankless water heater. The Warranty Forever warranty stated that all water system components were 100% covered for all parts and labor. The unit was examined yearly in full program requirements. We contacted Warranty Forever and took the unit to Camper World. They said that a "*****" set s**** failed causing the water heater to separate. Our claim was denied because "Breakdown" was caused by "rust or corrosion". The small set s**** was on the outside of the heater. We ask for a claim review, but don't expect any contact. Save your money and skip the costly Annual Maintenance Inspection. This company probably has unlimited ways to deny claims !!!!
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