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National Automotive Experts/ NAE/NWAN ( A Portfolio Company)Reviews
This profile includes reviews for National Automotive Experts/ NAE/NWAN ( A Portfolio Company)'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 140 Customer Reviews
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Review fromTrey T
Date: 01/30/2023
1 starTotally *************** - Vehicle has no service interval recommendation for transmission, yet Warranty Forever says no documented ENGINE oil change - no transmission warranty and contract is VOID -Review fromRachel E
Date: 01/29/2023
5 starsI bought my *** in 2016 and added the Warranty Forever. I have done all my service at *** on time. At just over ******* miles, my engine burned out. Warranty Forever is providing a brand new engine at no charge. So far, do good! IReview fromClayton S
Date: 01/26/2023
1 starClayton S
Date: 01/26/2023
Do not use this company for a warranty. They look for reasons to void your warranty had claim denied even though I have all maintence records. This company is a fraud they dont even rate a star. It made me mark one
National Automotive Experts/ NAE/NWAN ( A Portfolio Company)
Date: 02/06/2023
Hi Patricia, we appreciate your feedback and apologize for the circumstances that prompted your reaction. We understand it can be disappointing when coverage is not extended to meet your satisfaction. Benefits are as listed on the contract, and claims are reviewed in accordance with the contract. Per your contract, “You may have the required maintenance procedures performed by a Repair Facility that You choose. However, if You choose to have the maintenance performed by a Repair Facility other than the Selling Dealer, you must call the Administrator in advance of each, and every service not performed by the Selling Dealer. Failure to do so will result in denial of coverage under this Contract”. Warranty Forever is complimentary program offered by your selling dealership, with no cost to the policy holder. We would be more than happy to review any additional maintenance records that you have. Please contact us at 800-810-8458 or email any additional records to [email protected]Review fromK. W.
Date: 01/19/2023
1 starK. W.
Date: 01/19/2023
We purchased a RV in 2020 that came with a Lifetime Warranty as long as you have the yearly service maintenence completed. We had our 1st service September 2021 and the dealership turned in the paperwork. Next service was May 2022. We did have it early due to 2 recalls. So we had the recalls and the service maintenance completed at the same time. During this time the dealership was purchased by a larger company who no longer turned in the paperwork nor did they tell us. While we were camping in December 2022 our refrigerator went out. (after 2 years) We took the RV to the dealership to be serviced. When they tried to file the claim we were denied because they did not have record of our yearly service for 2022. I provided a copy of the service from May 2022 and they said they would not cover the repair but could reinstate our warranty going forward ONE time. Our regular service was supposed to be September 2022. So this was 2 months past the time in their records. Even though we showed proof it was completed EARLY. So now we have to pay 3000.00 for this repair. There is their loop hole. The dealership does not offer the Lifetime warranty anymore. Looks like they want to weed out those of us who do have it. Not a happy customer!National Automotive Experts/ NAE/NWAN ( A Portfolio Company)
Date: 02/06/2023
Hi Kim, we appreciate your feedback and apologize for the circumstances that prompted your reaction. We understand it can be disappointing when coverage is not extended to meet your satisfaction. Benefits are as listed on the contract, and claims are reviewed in accordance with the contract. Per your contract, “You may have the required maintenance procedures performed by a Repair Facility that You choose. However, if You choose to have the maintenance performed by a Repair Facility other than the Selling Dealer, you must call the Administrator in advance of each, and every service not performed by the Selling Dealer. Failure to do so will result in denial of coverage under this Contract”. Warranty Forever is complimentary program offered by your selling dealership, with no cost to the policy holder. We would be more than happy to review any additional maintenance records that you have. Please contact us at 800-810-8458 or email any additional records to [email protected]K. W.
Date: 02/07/2023
We did have our service performed at the dealership where we purchased our RV from. In the time we purchased the RV the dealership sent the service form in. Then they were bought out by a larger company who decided they would not do that for the customers anymore and we were not notified of this. Our service was even performed early in 2022. When we needed you when the refrigerator went out at only 2 years old...you would not back us up. So we had to pay out of pocket. **** ******** was purchased by a larger company who obviously does not care about their customers like they did as a “mom and pop” company. And you were not there to help!Review fromKarin B
Date: 01/13/2023
5 starsKarin B
Date: 01/13/2023
Luckily, my interaction was not filing a repair claim on my vehicle. I spoke with Melissa to inform her of some not so on the level tricks the car dealership from whom I purchased my new vehicle tried to pull. I received a free power train warranty when I purchased a vehicle last week. I was afraid that if I was not proactive to negate their actions my warranty would be terminated and void from the start!?!?! I called in semi-panic completely overwhelmed with the stuff the dealer had done. I was sooooo happy Melissa was on the other end of the line when I calling. Not only did she help me get everything straightened out with my warranty, Melissa took the time to listen to my concerns about my loan even though it had not a thing to do with her job. She was truly empathetic, and listened adding me the proper documentation was made and assured me that if I followed the steps my warranty would remain fully intact. I T was very refreshing to get someone who knew their job, the ins and outs of the policy, and actually cared about my situation. Even though I am still going battle to correct my lending issues, I felt oh so much better after hanging up with Melissa!National Automotive Experts/ NAE/NWAN ( A Portfolio Company)
Date: 01/17/2023
Hi Karin Wow! I’m so blown away by your review. It made our day here at NAE/NWAN, a Portfolio Company. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. I'll be sure to share your experience with Melissa. Regards, Carina HughesReview fromCody M
Date: 12/19/2022
1 starCody M
Date: 12/19/2022
Shady warranties as they generally find loophole language in the agreement to say why they will not cover something. Do not waste your money.National Automotive Experts/ NAE/NWAN ( A Portfolio Company)
Date: 01/16/2023
We appreciate your feedback and apologize for the circumstances that prompted your reaction. We understand it can be disappointing when coverage is not extended to meet your satisfaction. Benefits are listed on the contract, and claims are reviewed in accordance with the contract. We would appreciate the opportunity to discuss this further with you. Please contact us at *************Review fromTheodore (Ted) H
Date: 12/08/2022
5 starsTheodore (Ted) H
Date: 12/08/2022
Have always provided fast honest claim resolution for covered components on my MotorhomeNational Automotive Experts/ NAE/NWAN ( A Portfolio Company)
Date: 12/18/2022
Thanks for the awesome review, Theodore! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We look forward to serving you again. Regards, ***** ****Review fromMichael S
Date: 12/05/2022
1 starMichael S
Date: 12/05/2022
its bad. really bad. i have seen a lot of comments on how if you get an oil change from another company they wont cover your warranty and now i myself am a victim of such shady practices. the funnies part to me is the oil changes have absolutely NOTHING to do with the transmission problem they will not fix. my wife got this warranty with a vehicle she purchased from ********* *** ** *********** ******* and i guess we get the old bait and switch from the dealer when my wife decided to buy it because of how good the "warranty" was. they offered no compassion or room for leeway over the phone and i was even laughed at by one of their "supervisors" BEWARE ANYONE BUYING THESE WARRANTIES THEY ARE IN MY BOOK A TOTAL SCAM!!!National Automotive Experts/ NAE/NWAN ( A Portfolio Company)
Date: 12/18/2022
We appreciate your feedback and apologize for the circumstances that prompted your reaction. We understand it can be disappointing when coverage is not extended to meet your satisfaction. Benefits are listed on the contract, and claims are reviewed in accordance with the contract. We would appreciate the opportunity to discuss this further with you. Please contact us at *************Review fromMichael C
Date: 11/21/2022
1 starMichael C
Date: 11/21/2022
I am giving 1 star because zero stars was not an option. Forced me to pay for multiple things, then did not cover my issue. 2016 Honda Odyssey with less than 100k miles and needs new cylinder rings. Their reasoning below:
Here is the exclusions from the agreement section: WHAT YOUR LIMITED WARRANTY DOES NOT COVER
7. COSTS INCURRED DUE TO NORMAL WEAR AND TEAR, INCLUDING, BUT NOT LIMITED TO, VALVE GRIND(S) AND/OR PISTON OR PISTON RING REPLACEMENT(S) DESIGNED TO IMPROVE ENGINE COMPRESSION OR REDUCE OIL CONSUMPTION AND DIMINISHED PERFORMANCE DUE TO NORMAL WEAR, AS WELL AS REPAIR OR REPLACEMENT OF VALVES, PISTONS, OR RINGS FOR THE PURPOSE OF RAISING THE ENGINE’S COMPRESSION WHEN A BREAKDOWN HAS NOT OCCURRED.
Literally robbing me. Very poor company using whatever they can to get out of coverage.National Automotive Experts/ NAE/NWAN ( A Portfolio Company)
Date: 12/18/2022
We appreciate your feedback and apologize for the circumstances that prompted your reaction. We understand it can be disappointing when coverage is not extended to meet your satisfaction. Benefits are listed on the contract, and claims are reviewed in accordance with the contract. We would appreciate the opportunity to discuss this further with you. Please contact us at *************Review fromRichard J
Date: 11/12/2022
5 starsRichard J
Date: 11/12/2022
Cassie was extremely helpful today when I called to check on uploading my service paperwork. She stayed on the phone with me until she could see the documents and also ensured I had the correct email on file. I am very pleased with the level of service provided. Thank you!National Automotive Experts/ NAE/NWAN ( A Portfolio Company)
Date: 12/18/2022
Thanks for the awesome review, Richard! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We look forward to serving you again. Regards, ****** ******
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