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National Automotive Experts/ NAE/NWAN ( A Portfolio Company)Reviews
This profile includes reviews for National Automotive Experts/ NAE/NWAN ( A Portfolio Company)'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 140 Customer Reviews
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Review fromMona B
Date: 05/28/2025
5 starsMona B
Date: 05/28/2025
Great customer service! I got my Renegade documented for Forever Warranty and I got a couple of questions answered.
National Automotive Experts/ NAE/NWAN ( A Portfolio Company)
Date: 06/02/2025
Hi ****, Wow! I’m so blown away by your review. It made our day here at National Automotive Experts/ NAE/NWAN ( A Portfolio Company). I'll be sure to share your experience with the people who assisted you. Regards, ****** ********Review fromNancy B
Date: 05/22/2025
5 starsNancy B
Date: 05/22/2025
Jeff did a great job. Excellent customer service!!!! It was a pleasure speaking with him!
Thank you!!!National Automotive Experts/ NAE/NWAN ( A Portfolio Company)
Date: 06/02/2025
Thanks for the awesome review, ****** We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We look forward to serving you again. Regards, ****** ********Review fromLisa S
Date: 05/16/2025
4 starsLisa S
Date: 05/16/2025
Friendly and knowledgeable when I called to get permission to get oil changed at different facility than the selling dealer.National Automotive Experts/ NAE/NWAN ( A Portfolio Company)
Date: 05/19/2025
Thanks for the awesome review, Lisa! We look forward to serving you again. Regards, Angela R*******Review fromDave B
Date: 05/07/2025
5 starsDave B
Date: 05/07/2025
Customer service is great and claims responsiveness is strong.
They have upheld their end of the agreement, including prompt service on major repairs. My experience has been surprisingly positive.National Automotive Experts/ NAE/NWAN ( A Portfolio Company)
Date: 05/19/2025
Hi Dave, Wow! I’m so blown away by your review. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. I'll be sure to share your experience with the people who assisted you. Regards, Angela R*******Review fromMike S
Date: 05/01/2025
1 starMike S
Date: 05/01/2025
These guys are terrible. They push you to do things online but don't update status. They have a small checklist of documents to process a claim, but require many other documents, but don't tell you, so you have to call and continually follow up and pull teeth to get information.
It took me more than a month to get my LoJack claim paid out and instead of mailing the payment to me (I filed the claim, all of the documentation they asked for was under my name), they mailed it to the car dealership that sold me the vehicle...that is 2 hours round trip from my house.
Terrible, terrible experience. My insurance company, Mercury, was awesome and professional and paid me the value of my car in 20 days. These guys were like pulling teeth and now I HAVE TO HOPE that I am able to get the check from this car dealership.National Automotive Experts/ NAE/NWAN ( A Portfolio Company)
Date: 05/06/2025
We appreciate your feedback and apologize for the circumstances that prompted your reaction. We understand that a total loss is a great hardship and going through a claims process can be difficult when it does not get settled to your satisfaction. We would appreciate the opportunity to discuss this further with you. Please contact one of our GAP & Theft Claims Supervisors at 833-823-4501.Review fromMike H
Date: 04/28/2025
4 starsMike H
Date: 04/28/2025
Talk with a courteous young man to notify our a scheduled oil change. I did find the new phone options not as user friendly.National Automotive Experts/ NAE/NWAN ( A Portfolio Company)
Date: 05/06/2025
Hi Mike, we want to thank you for sharing a positive rating. I'll be sure to share your experience with the people who assisted you. We try hard to provide the best possible service to our customers and your satisfaction is our reward. Regards, Angela RosberilReview fromDoug D
Date: 04/25/2025
5 starsEasy to talk to had all the answers.polite and well trainedReview fromTrina W
Date: 04/24/2025
5 starsTrina W
Date: 04/24/2025
I called to verify information regarding my cars warranty. Cindy was very helpful, friendly and informative! Excellent customer service thus far!National Automotive Experts/ NAE/NWAN ( A Portfolio Company)
Date: 04/25/2025
Thank you so much for your kind words, Trina. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for customers like you. We look forward to working with you again in the future. Regards, ****** ********Review fromJoseph A
Date: 04/17/2025
5 starsI would just like to brag on the help I received from one of the teams members named Melissa. She’d went above and beyond to help answer all my questions regarding my contract. Melissa was super polite and professional and that is a hard trait to find in todays world. Thank you for your help Melissa!Review fromKimmeria K
Date: 04/17/2025
1 starIf I could give any more stars it would be in the negative area. I have had my 2018 Highlander for three years never missed a service, only went to another ****** dealership once and made sure to call the number even , did most of the recommended services just so I wouldn’t void my warranties. Well here I am three year later with a truck with 70,000 miles, with a well known transmission issue with these brand and they denied my claim because they said there was mileage discrepancies. Well I can’t help the people y’all contract are not competent in doing data entry and had my mileage put down incorrect . I will never buy a vehicle I can’t fix myself again! Thanks but no thanks!
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