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Auto Service Contract Companies

National Automotive Experts/ NAE/NWAN ( A Portfolio Company)
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BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for National Automotive Experts/ NAE/NWAN ( A Portfolio Company)'s headquarters and its corporate-owned locations. To view all corporate locations, see

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National Automotive Experts/ NAE/NWAN ( A Portfolio Company) has 3 locations, listed below.

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    Customer Review Ratings

    3.84

    Average of 140 Customer Reviews

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    Review Details

    • Susan A

      Date: 04/11/2025

      Susan A

      Date: 04/11/2025

      Great service in response to my question on how to submit my RV Warranty Forever inspection report.

      National Automotive Experts/ NAE/NWAN ( A Portfolio Company)

      Date: 04/17/2025

      Hi ****** we want to thank you for sharing a positive rating. I'll be sure to share your experience with the people who assisted you. We try hard to provide the best possible service to our customers and your satisfaction is our reward. Regards, Angela ********

    • Faisz S

      Date: 04/10/2025

      Faisz S

      Date: 04/10/2025

      My tire blew up San Diego and towed it to tire shop.
      Next day I filed the claim on line and submitted couple of pictures.
      The adjuster Samantha needed a few more info on the tread of the tires.
      Once it was submitted my claim was approved.
      Piece of cake. Very happy with the outcome.
      I highly recommend.

      National Automotive Experts/ NAE/NWAN ( A Portfolio Company)

      Date: 04/17/2025

      Hi *****, Wow! I’m so blown away by your review. It made our day here at Portfolio. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. I'll be sure to share your experience with Samantha. Regards, Chris ******

    • Kyle E

      Date: 04/09/2025

      Kyle E

      Date: 04/09/2025

      Easy to understand options from the menus. The personal rep was very knowledgeable and spoke clearly. She explained my choices of service and suggested the preferred direction I should take with fulfilling my warranty obligations

      National Automotive Experts/ NAE/NWAN ( A Portfolio Company)

      Date: 04/17/2025

      Thanks for the awesome review, Kyle! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We look forward to serving you again. Regards, Angela ********

    • Darla A

      Date: 03/19/2025

      Darla A

      Date: 03/19/2025

      I have been broke down and stranded for 5 days and I can not get anyone at Portfolio to answer or help me. WHAT DO I DO? WHERE DONI GET HELP? My **** is broke down and I have no car or way to get to work HELPPPPPP

      National Automotive Experts/ NAE/NWAN ( A Portfolio Company)

      Date: 04/03/2025

      We appreciate your feedback and apologize for the circumstances that prompted your reaction. Portfolio Protection policies offer a lot of value, and we understand it can be disappointing when coverage is not extended to meet your satisfaction. Benefits are listed on the contract, and claims are reviewed in accordance with the contract. We would appreciate the opportunity to discuss this further with you. Please email [email protected].

    • Alex G

      Date: 02/25/2025

      Alex G

      Date: 02/25/2025

      Love that everything went smooth! I was a little worried when I called in to make a claim on the warranty, but Amanda in the claims department made me feel at ease. She assured me they would open a claim and review it for approval, if approved the dealership could begin repairs and I would be on the road… Being a skeptic I wasn’t sure it would be this easy, boy was I wrong!
      They got me back on the road same day! First time buying a warranty, and because of this, I’d buy again. Thanks again Amanda!

      National Automotive Experts/ NAE/NWAN ( A Portfolio Company)

      Date: 03/03/2025

      Hi ***** Wow! I’m so blown away by your review. It made our day here at Portfolio. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. I'll be sure to share your experience with Amanda. Regards, Chris M*****

    • Hunter F

      Date: 02/25/2025

      Hunter F

      Date: 02/25/2025

      Amanda in claims is a fantastic asset to Portfolio. She's gone above and beyond to help and make sure claims are taken care of in a fair and honest manor.

      National Automotive Experts/ NAE/NWAN ( A Portfolio Company)

      Date: 03/03/2025

      Thanks for the awesome review, H****** We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We look forward to serving you again. Regards, Chris M*****

    • Jennifer W

      Date: 01/30/2025

      Jennifer W

      Date: 01/30/2025

      Always so helpful with anything I need! Great customer service!

      National Automotive Experts/ NAE/NWAN ( A Portfolio Company)

      Date: 02/06/2025

      Hi J******** we want to thank you for sharing a positive rating. I'll be sure to share your experience with the people who assisted you. We try hard to provide the best possible service to our customers and your satisfaction is our reward. Regards, Angela *********

    • Chris H

      Date: 01/23/2025

      Chris H

      Date: 01/23/2025

      Do not buy an extended warranty with Portfolio!!!! The customer service is beyond lacking. You will wait days on the phone to reach a person with the company. They will never call back. They deny claims for bogus reasons and will cancel your policy every time. Do not waste your time with this company

      National Automotive Experts/ NAE/NWAN ( A Portfolio Company)

      Date: 02/06/2025

      We appreciate your feedback and apologize for the circumstances that prompted your reaction. We understand it can be disappointing when contract cancellation language is not extended to meet your satisfaction. We would appreciate the opportunity to discuss this further with you. Please contact our Contract Administration Manager, Rose ******* at ************

    • B. P.

      Date: 01/21/2025

      B. P.

      Date: 01/21/2025

      Was forced into buying this contract to be able to purchase my vehicle. A month after owning the vehicle I took it back to the dealership but I bought it from to have some repairs done then they tell me that the warranty company will not cover them repairs. So I take it home do repairs to it fast forward 2 years later I take it to another dealership to have repairs done and after the car has been there for over 2 weeks they get in touch with me saying that they need all my documentation on the vehicle. I do not keep all my documentation because I do all the repairs and maintenance myself. So I get in touch with the warranty company explain the situation and explain that they never gave me an actual warranty contract that I could sit there and read and know that I would have to maintain every last record right down to putting air in my tires. They said it would not be an issue they understood and they would take care of it a week later I get an email from the dealership and they say that my claim has been denied so I paid all this money for a warranty that won't cover anything. These are the biggest scams I've ever seen in my life. I would urge anybody to stay away from this extended warranty company even if it means walking away from a car you want or need. It is not worth it for all the hoops that they want you to jump through just to get some repairs done on your vehicle. I have called the warranty company back again and I doubt if I will get a return call.
      Stay away from this company. Do not waste your money.

      National Automotive Experts/ NAE/NWAN ( A Portfolio Company)

      Date: 01/21/2025

      We appreciate your feedback and apologize for the circumstances that prompted your reaction. We understand it can be disappointing when coverage is not extended to meet your satisfaction. Benefits are as listed on the contract, and claims are reviewed in accordance with the contract. Per your contract, “You may have the required maintenance procedures performed by a Repair Facility that You choose. However, if You choose to have the maintenance performed by a Repair Facility other than the Selling Dealer, you must call the Administrator in advance of each, and every service not performed by the Selling Dealer. Failure to do so will result in denial of coverage under this Contract”. Warranty Forever is complimentary program offered by your selling dealership, with no cost to the policy holder. We would be more than happy to review any additional maintenance records that you have. Please contact us at *************

    • Ed K

      Date: 01/08/2025

      Ed K

      Date: 01/08/2025

      Let me start off as in Jack the representative for Warranty Forever he may think so easy for me and overall this company I’ve had to deal with two other times is so easy to work with. It is such a pleasure nowadays to have people that care about your issues And make things so simple And understanding

      National Automotive Experts/ NAE/NWAN ( A Portfolio Company)

      Date: 01/21/2025

      Hi *** we want to thank you for sharing your positive experience. Your thoughts are important to us, but we are especially pleased when the feedback is favorable. I'll be sure to share your experience with the people who assisted you. We try hard to provide the best possible service to our customers and your satisfaction is our reward. Regards, Angela Roseberil

    National Automotive Experts/ NAE/NWAN ( A Portfolio Company) is BBB Accredited.

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